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Opening General Session: Improving Outcomes, Changing Lives with

Smarter Care and Social Programs

1. Welcome

John Hearne, IBM General Manager Smarter Care & Social Programs

2. IBM commitment & investment in health & social programs

Steve Mills, IBM Senior Vice President, Group Executive, Software & Systems Group

3. Health and Social Programs as a Cornerstone of Economic Vitality

Dan Pelino, IBM General Manager, Public Sector

Outcomes: the imperative for change in H&SP service delivery

The Honorable Patrick Kennedy, Former US Representative (no presentation, video replay only)

Re-opening the session after break – and introduction of Judge Leifman by Farhana Alarakhiya, IBM Director, Smarter Care

The Realities and Impact of Mental Health Care Approaches

The Honorable Judge Steven Leifman, 11th Circuit District Court, Miami Dade County (no presentation, video replay only)

4. Innovations in access and engagement: Mobile strategies and solutions for health and social programs

Nicole Gardner, IBM Global Industry Leader, Government Healthcare and Social Services

5. Person-centered Team-based Care: Adventures Through Space and Time

Ronan Rooney, IBM Research, Director of Care Programs

Q&A moderated by Farhana Alarakhiya, IBM Director, Smarter Care

© 2014 IBM Corporation

Improving Outcomes, Changing Lives with Smarter Care and Social Programs

John Hearne, General Manager

IBM Smarter Care & Social

Programs

#ibmhsps14

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Thank You to Our Ecosystem Sponsors

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Challenges in the Past Few Years

Growing Pressure

- High youth unemployment – e.g. 58% in Spain

- 5% of New York high-need consume 50% of care budget

- By 2025: EU aged 50-56 will grow to 25%...

Reform

- US Affordable Care Act, Health Homes

- Healthy China 2020

- UK Personal Independence Payments (PIP)

- Australia National Disabilities Insurance Scheme

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How You Have Responded: Better Outcomes

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Ontario

Children's Aid

Societies

modernized

750,000

ACA applications

processed

through IBM

Cúram during 1st

Open Enrollment

15,000

New Zealand

Investment

Model – young

people off

welfare

349,000

New claims

based on ability in

the UK in the first

year

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How We Have Expanded to Help You

US

Canada

Germany

United Kingdom

Australia

New Zealand

Social Program Management around the world in 2011

Ireland

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How We Have Expanded to Help You

US

Canada

Germany

United Kingdom

New Zealand

Spain

France

Belgium Brazil

China

Colombia

Trinidad &

Tobago

Ireland

Mexico

Qatar

Singapore

Today more Smarter Care and Social Programs projects

in ten new countries

Australia

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Evolution: Healthcare and Social Care Merging to Drive Better Outcomes

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Delivering Innovation to Better Meet Your Growing Needs

New Solutions

Ecosystem

Research & Thought Leadership

• IBM Care Management

• Care management tools & approaches

• Industry research & studies

• Mobile innovations

• Expanded delivery skills

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Leveraging IBM’s Research Strength to Deliver Capabilities That

Make a Difference

Social Context

Vulnerability Safety Net

Improved Care Experience

Optimized Care Planning

Spending more time with Clients

Experience

Cost

Effectiveness

Efficacy of Care

© 2014 IBM Corporation

Steve Mills

Senior Vice President and Group

Executive, IBM Software and

Systems

Commitment to Healthcare and Social Programs