2

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Day Two General Sessions

1. Trends & Directions

• Martin Duggan, Director, IBM Cúram Research Institute

• Hans-Horst Konkolewsky, Secretary General, International Social Security Association (ISSA)

• Tracy Wareing, Executive Director, American Public Human Services Association (APHSA)

• John Halloran, CEO, European Social Network (ESN)

• Steven Lieber, President and CEO, Health Information and Management Systems Society (HIMSS)

2. Innovation That Matters: Roadmap for Smarter Care & Social Programs

• Oisin Clark, Director, Director, IBM Smarter Care & Social Programs Development and Product Management

• Amy Santenello, Director, Director, IBM Smarter Care & Social Programs Product Management

• Ronan Rooney, Director, Programs of Care, IBM Research

3. Innovation That Matters: Partner Ecosystem

Mike Hortatsos, Channels IBM Smarter Care & Social Programs Panel 1: Solution Delivery with System Integrators• Andrew Wishart, Partner, Deloitte• Ashish Mukherji, President, eSystems• Thomas Stockdale, Business Development Manager, Wipro

Panel 2: New Solution Capabilities with Technology Partners• Mahesh Chavan, President & CEO, Connvertex• Patty Donaldson, Executive Vice President, Diona• Daniel Lakier, Director, RedMane• Dr. Robert J. Dudzinski, Executive Vice President, West

Corporation

© 2014 IBM Corporation

Oisin Clarke, Solution DevelopmentAmy Santenello, Solution ManagementRonan Rooney, IBM Research

Innovation that Matters:IBM Smarter Care & Social Programs Solution Roadmap

5

IBM’s statements regarding its plans, directions and intent are subject to change or withdrawal without notice at IBM’s sole discretion.

Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision.

The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.

6

Government Agencies

Providers

Client

Non-GovernmentOrganizations (NGO)

Life Events

Needs

Who is in need?

What are their needs?Who can help?

How do we achieve

sustainable outcomes?

2

OutcomePlan

Social

Context

Universal Acce

ss

Outcome

Management

SOCIAL and ECONOMIC POTENTIAL

CARE andPROTECTIO

N

Multi-

Program

Screening

Multi-Program

Application

Life Event

Management

Needs-Based Triage

Financial

Management

Provider

Management

Participant

Management

Evidence

Management

Eligibility &

Entitlement

Finance

Shelter

Safety

Education

Food

Health

Disability & Workers’

Comp.

Public Health

Family

Services

Social

AssistancePensions

Employmen

t Services

Outcome

IdentificationService

ProvisioningOutcome

Planning

Outcome

Evaluation

Non-Government Organizations

Service ProvidersGovernment Agencies

2

3

4

1

1

3

4

7

1Person Centered Team Based Care

Eligibility and Entitlement 2

8

Insight DrivenCare Management

Configuration Driven User Experience

Care as a Service

Q4 2014 1H 2015 2H 2015 2016

Systems of Engagement

IBM Smarter Care and Social Programs Solution Direction

99

Our Users Are the Heart of Our Roadmap…

ClientPatient

Partners Case WorkersSystem

AdministratorsService

Providers

10

Insight-driven Care Management

11

I% of patients contribute to 30% of healthcare costs

12

Genetics5%

Medical Care20%

Behavioral Factors

20%

Environment& Social Factors

55%

Social context and behavioral factors account for 75% of a persons health

Source: Sowad, Barbara J. A call to be whole: the fundamentals of health care reform, CT. 53

http://web.jhu.edu/administration/provost/docs/101014%20Minor%20Speech%20PP.pdf

13

TeresaClient/Patient

“As I’ve grown old, its been harder to manage my disease, support myself and connect with the community”

WantsTo stay at home and stick to her routine.

HistoryMild Dementia, Overweight, Heart Problems, Low Income, No Transportation, Socially Isolated

Day to DayNeeds assistance on daily tasksRequires support to get to appointments, ensure proper nutrition and interact with the community

14

ANNOUNCEMENT

Holistic Care Management

Cross- Organizational Team Based Collaboration

Bi-Directional Integration

Identifying Healthcare Facts in the Unstructured Data

IBM Care Management

15

Systems of Engagement

16

Any major changes to the Cúram user interface have significant training costs

Our Users deserve a modern user experience

What we heard from you

17

FintanDeveloper

“There’s too much development in my job and not enough time spent solving interesting problems.”

WantsWants an innovative repeatable solution capable of enhancing Cúram Customer’s user experience

Day to DayFintan works with customers to identify projects that would positively impact on their daily lives and coordinates with his project team to develop and deliver those offerings

On WorkThe success of his business requires his ability to implement solutions on time and on budget

18

IBM Cúram Mobile Validation Program ANNOUNCEMENT

19

Communication

A Mobile App Developer can call IBM Cúram services and or compose new ones from existing IBM Cúram services, in their preferred development environment without having to modify IBM Cúram code.

Service Library

A Mobile App Developer can find IBM Cúram services all in the one place.

2015 Mobile Development Toolkit

20

21

AudreySocial Worker

“I really wish I could spendmore time with a client to create

a better relationship and have greater impact on their lives”

WantsTo have a positive impact on the lives of her clients

Day to DayAudrey sees clients at their homes or schools, she spends most of her time on outcalls, her schedule is very important.

On WorkIt’s difficult to find time for administrative duties.

22

• Tablet support across the entire application

• Context aware mobile care collaboration and delivery.

• Modern engagement platform for clients, citizens, care givers, case workers, providers.

• In-home and on-site assessment.

• Integration with Apple HealthKit.

Packaged Systems of Engagement

23

Configuration-driven User Experience

24

PaulaIBM Cúram Administrator

“I really wish I could make these changes myself to test my requirements instead of waiting for engineering to build it.”WantsTo configure the system to her clients needs so she can immediately validate and review the results and spend less time coding

Day to DayDocument requirements, review them with clients and work with the project team to get them implemented

On WorkIts difficult to see the impact of my changes because I feel I spend much of my time setting up and managing the system

25

IEG

Dynamic Evidence

Code Tables

CER

Security

Configure

Configuration Lifecycle

26

Care as a Service

27

5% of clients drive 50% of health and social programs

costs“Super-utilizers” face an array of complex social

challenges joblessness, homelessness, substance abuse, etc.

Source: CHCS Super Utilizer Summit : http://www.rwjf.org/content/dam/farm/reports/reports/2013/rwjf407990 :

2828

TomChairman, Coalition of Runaways and Homeless Youth

“We’re a small non profit focused on treating the needs of homeless youth in our community. I would love to provide case workers with modern collaboration response but we operate on grants, we can't afford large IT projects”

On WorkI need to ensure my staff are responsive and present in the community but its a challenge balancing this with the need to report on case progress and outcomes to demonstrate results and optimize funding opportunities.

29

Care Actions InterRAI Model of ClientsModel incorporated to structure

relevant client notes

Client NotesInformation is pulled from the

notes into trends

Schedule Reminders Trends in Well Being

Care SuggestionsCare FeedLocal Care Providers and Community Services

Care as a Service

30

Packaged Subject Matter Expertise

31

Modern Configurable Platform

32

Health and Social Program Innovation

33

IBM Research

© 2014 IBM Corporation

Michael Hortatsos, Channels, IBM Smarter Care & Social Programs

#ibmhsps14

Innovation That Matters: Partner Ecosystem