IBM Global Services IT Industry Trends & Directions Presented to FEI Regina Chapter March 9, 2005...

IBM Global ServicesIBM Global Services

IT Industry Trends & Directions

IT Industry Trends & Directions

Presented to FEI Regina Chapter

March 9, 2005

Brian Fergusson

Presented to FEI Regina Chapter

March 9, 2005

Brian Fergusson


AICPA’s Top Technology IssuesAICPA’s Top Technology Issues

2004

1. Information security

2. Spam technology

3. Digital optimization

4. Database and application

integration

5. Wireless technologies

6. Disaster recovery

7. Data mining

8. Virtual office

9. Business exchange technology

10. Messaging applications

Source: American Institute of Certified Public Accountants –

January 2004

2005

1. Information security

2. Electronic document management

3. Data integration

4. Spam technology

5. Disaster recovery

6. Collaboration and messaging

applications

7. Wireless technologies

8. Authentication technologies

9. Storage technologies

10.Learning and training competency

for end usersSource: American Institute of Certified Public Accountants –

January 2005


SecuritySecurity

• Hackers• Viruses• Spam• Spyware• Adware• Phishing• etc.


CSO Magazine 2004 E-Crime Watch SurveyCSO Magazine 2004 E-Crime Watch Survey

• 43% increase in e-crimes and intrusions over previous year• 70% report at least one e-crime or intrusion• 56% report operational losses• 25% (presumably direct) financial losses• Average number: 136 e-crimes & intrusions per firm• 41% have no formal plan for reporting and responding to e-

crimes!• Sources of e-crimes:

– Hackers: 28%

– Former employees & contractors: 22%

– Insiders: 20%

– Unknown: 30%


Viral Infection RatesViral Infection Rates

• According to Computer Economics, 99 percent of companies surveyed have some kind of antivirus protection installed.

• 76 percent admit having been infected by a virus in the last year and over 50 percent reported having suffered a massive virus attack.

• Why?? – Workstations and servers are covered, but not all companies

have protection for Internet and mail gateway servers.– Antivirus settings often inadequate to face latest Internet-borne

threats, such as resident protection disabled in desktops, outdated versions of the antivirus, slack signature file update policy and no proper gateway content filtering policy.

– Groups of users to which antivirus policy is not applied, either because they are remote users, groups of administrators or simply because there is no policy.

Source: Panda Software - 2004


Virus Propagation Increasingly FasterVirus Propagation Increasingly Faster

Source: Panda Software – 2004


Effects of VirusesEffects of Viruses



Virus AttacksVirus Attacks

• According to Yankee Group, 80% of companies were hit by a virus or worm during 2003.

• According to the latest ICSA survey (ICSA Virus Prevalence Survey) 28% of large organizations with more than 500 PCs have been affected by some kind of computer virus attack, resulting in significant damage and financial costs.

• The result of sector studies show that computer virus attacks cost companies worldwide US$13 billion dollars in 2001. This figure grew to US$30 billion dollars in 2002, and in 2003, the IT consultancy M12G put this cost to companies and home users at US$73 billion dollars.


• Average unprotected PC running Windows will be infected

and/or hacked within 12 minutes of being connected to InternetSource: Computeractive – January 2005


More Virus AttacksMore Virus Attacks

• 4,496 new viruses and worms identified in 1H2004 by Symantec – more than 4x comparable period previous year

• Aug. 20, 2003 - CSX Railroad– 2% of company PCs infected – enough to bring

network to standstill– Forced to delay several trains as a result

• ROI on stopping viruses: >2,000%Source: Baseline Magazine – February 2005


SpywareSpyware

• SpyAudit report conducted by ISP Earthlink and Webroot Software performed 2.07 million scans in the first six months of 2004, finding 332,809 system monitors and 366,961 Trojan horses.

• Survey of 600 North American businesses by IDC, spyware was ranked as the fourth greatest threat – ahead of spam, hackers and cyberterrorism. The only areas viewed as bigger threats than spyware were viruses, Internet worms and damage through employee errors.

Source: Sophos Pk. - 2005


SpamSpam

• Nucleus Research conducted in-depth interviews with employees at 82 Fortune 500 companies, identified the following:– The average employee receives nearly 7500 spam

messages per year, up from 3500 in 2003.– Average lost productivity per year, per employee, is

3.1%, up from 1.4% in 2003.Source: Sophos Pk. – 2005

• ROI on stopping spam: >74%Source: Baseline Magazine – February 2005


PhishingPhishing

• “International electronic crime of choice”• Fake e-mail messages that ask recipients to enter

personal information (e.g. bank account numbers, PINs, credit card numbers, etc.)

• Typical attack duration less than one week• Many fake Web sites online for 2 or 3 days• Most activity in first 24 hours• Anti-Phishing Working Group:

– January 2003: 176 unique attacks– December 2004: > 1,700 unique attacks

Source: eWeek – March 2005


Languages / Programming (2004)Languages / Programming (2004)

• J2EE, Unix and Windows will dominate• XML emerging as language of choice and foreseeable future• Companies demanding open platform development• Platform technologies being transformed to embrace Service

Oriented Architecture (SOA)• SOA will become architectural model for all J2EE application

server providers• Common SOA framework components will become

standardized – driving a more robust third-party component marketplace

Source: Darwin Magazine – December 2003


Gartner – All Roads Lead to SOAGartner – All Roads Lead to SOA

• Most companies will adopt SOA frameworks by 2007• Other key elements

– Virtualization

– IP network convergence

– Outsourcing

– Wireless broadband

– Policy-based automation

– RFID

– Mobile device advances

• Massive vendor consolidation inevitable – at least 1/2 will be acquired or go out of business

Source: ZDNet – October 2004


Service Oriented ArchitectureService Oriented Architecture

• More flexible, adaptive business processes• Multi-tiered, component-based environment that improves

processes• Build applications in radically less time (e.g. 90% less)• IT can adapt as quickly as business changes processes

Source: intelligent enterprise – February 2005

• Build and integrate IT infrastructure and applications at lower cost and greater certainty of successful deployment

Source: ZDNet – August 2004

• Industry standard framework that is interchangeable, adaptive and flexible, but most importantly is closely linked to the business

• Abstracts process from underlying application and systemsSource: ZDNet – January 2005


Traditional n(n-1) Integration ProblemTraditional n(n-1) Integration Problem


Enterprise Workframe ArchitectureEnterprise Workframe Architecture


SOA: Addressing the Old ProblemsSOA: Addressing the Old Problems


SOA: Define Execution SequenceSOA: Define Execution Sequence


SOA: Application Configuration and Connectivity to Back-End ProcessesSOA: Application Configuration and Connectivity to Back-End Processes


Virtualization (2004)Virtualization (2004)

• Multiple virtual machines on hardware • Improve utilization• Moving from mainframe environments to UNIX and Intel

platforms• Legacy systems expected to be overtaken by Intel in 3-5 years• Linux as an application server will do to Windows what

Windows did to UNIX – market growing 60% YOY• Key element in data centre provisioning, service delivery and

cost-effective consolidation• By 2005, >20% of high-end Intel market will be exploiting

virtualization for production applicationsSource: META Group – February 2004


VirtualizationVirtualization

• Companies failing to leverage virtualization will pay more– up to 40% more to acquire by 2008– 20% more in administration

Source: ZDNet – October 2004

• Gartner predicts 40% of PCs shipped in 2008 will include

virtualization technologySource: Baseline – February 2005


IP Telephony (2004)IP Telephony (2004)

• Moving toward mainstream use, but not until 2006• Applications include IP-based conferencing, call centers and

integrated collaboration suites including videoconferencing• Cost savings an important element• Most organizations waiting for replacement cycles for current

digital and analog phone systemsSource: Gartner – April 2004

• 1/3 of ZDNet survey respondents indicated their organizations have “paved the way” for VoIP

Source: ZDNet Survey – April 2004


IP Network ConvergenceIP Network Convergence

• META Group finds users considering IP telephony 90% of the time• IPT market growth accelerated in 2004, with IP phone shipments

numbering in the millions• By 2010

– 40% of companies completely converged voice and data onto single network

– >95% will have started convergence– 80% will have integrated communications (voice, instant

messaging, e-mail• VoIP will cannibalize local and long distance revenue• Risk of single point of failure

– Shadow legacy networks likely to remain unless resolvedSource: ZDNet – October 2004


Wireless Local Area Networks (2004)Wireless Local Area Networks (2004)

• Security concerns alleviated by Wi-Fi Protected Access (WPA) protocol

• Seen as viable alternative to wired connectivitySource: Gartner – April 2004

• Wi-FI hotspots expected to increase 70% in 2004

• Increase in Wi-Fi enabled devices and Wi-Fi hotspots as well as

growth in subscribers will re-ignite interest in Internet advertising

• Growth in technologies for targeted one-on-one marketing

• Investments in wired infrastructure will slow corporate adoptionSource: Darwin Magazine – December 2003


Wireless and BroadbandWireless and Broadband

• 65% of enterprises to install some form of wireless application by 2007

• META expects mainstream deployments based on major platforms (Java, .Net and SAP)

Source: ZDNet – September 2004

• Technologies standard components around 2006 or 2007• WiMax (IEEE 802.16) with wireless range of 50 Km should “gain

traction” around 2007Source: ZDNet – October 2004


IT Trends & Directions - 2005IT Trends & Directions - 2005

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IBM Global Services IT Industry Trends & Directions Presented to FEI Regina Chapter March 9, 2005...

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