© 2014 IBM Corporation

Changing the Way Companies Work

Paget Miles HCM Sales Leader Europe

Alex Gibson Senior HCM Solutions Consultant

Top 5 Challenges facing HR

Listen to the voice of your organization and engage your workforce

Big Data you can act on and drives smarter decisions

Invest wisely in your employees

Attract the very best talent get them productive

Connect employees to the information they need

How can HR become more valuable The High Performance Engagement Model

Employee  Engagement  (EEI)  

Pride  Sa)sfac)on  Advocacy  Reten)on  

Performance  Enablement  (PEI)  

Customers  Systems  Structures  Prac)ces  Standards  

Business  performance  /  outcomes  

Customer  Sales  Safety  Profit  

OUR RESEARCHED HIGH PERFORMANCE 12 BEHAVIOURS

Creating Strategy

Gathering Intelligence Generating Ideas

Accelerating Innovation

Seek information Make sense of chaos

Manage Risk Develop strategy Foster innovation Handle ambiguity

Engaging Talent

Establishing Trust Fostering Collaboration

Developing Talent

Value diversity Listen to other

Create trust Build relationships

Develop people Promote collaboration

Influencing People Building Confidence

Communicating Effectively

Give direction Create clarity

Build confidence Inspire others Decide swiftly Gain support

Inspiring People

Achieving Excellence

Implementing Change Improving Performance

Winning Customers

Great execution Make things happen

Empower other Drive change

Customer value Pursue excellence

A key element of IBM’s researched approach was to identify the different levels of leadership experience, as shown below, and benchmark the expected level of leadership behaviour for a ‘high potential’ at each level.

1.    Technical  specialist  /  leader  of  small  team  

2.    Leader  of  a  funcAonal  team  

3.    Leader  of  a  funcAon  

4  .    Leader  of  a  division  of  mulAple  funcAonal  units  

5.    Cross-­‐naAonal  General  Management  

LOW  LEADERSHIP  CABAILITY  DEMAND   HIGH  LEADERSHIP  CAPABILITY    DEMAND  

6.    Cross-­‐industry  General  Management  

LEADERSHIP CAPABILITY & EXPERIENCE

BENCHMARKING TALENT & HIGH PERFORMANCE NORMS

The graph below is a typical output from a development centre utilising the leadership experience scale displayed on the previous slide. IBM’s research was able to identify global high performance norms at each level which we can benchmark individuals against to determine their potential. This can help to inform talent, succession and selection strategies.

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IBM KENEXA TALENT SUITE The Future of Working

The IBM Kenexa Talent Suite A science-based, socially integrated user experience for workforce development and employee engagement

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•  Attract and hire people like your best employees

•  Accelerate new hire productivity with social engagement

•  Align employee performance with business objectives by providing continuous feedback

•  Retain top employees with market-competitive pay and tailored rewards

•  Drive business results with an interconnected and collaborative workforce

Exceptional Employee Experience

Big to Fast Data

Collaboration

The Modern Talent Suite

Tight Integration

Demonstration