Ian Berry - the right decisions, at the right time, by the right people
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Transcript of Ian Berry - the right decisions, at the right time, by the right people
The right decisions made at the right time
and by the right people
© Ian Berry 1990-2010
is a key tooptimum performance
© Ian Berry 1990-2010
At least half of the decisions made by
business people are not the best decisions that could be made!
© Ian Berry 1990-2010
From 2 decades of research by Dr Paul Nutt of Ohio State University and involving hundreds of organisations
3 key reasons why 50% of decisions fail
1) 1/3 driven by ego
From 2 decades of research by Dr Paul Nutt of Ohio State University and involving hundreds of organisations
2) nearly 2/3 of executives never explore alternatives
once they make up their mind
From 2 decades of research by Dr Paul Nutt of Ohio State University and involving hundreds of organisations
3) 80% of managers pushtheir decisions through by
persuasion or edict and not by the value of their idea
From 2 decades of research by Dr Paul Nutt of Ohio State University and involving hundreds of organisations
Another big problem that I see
Lack of Transparency
© Ian Berry 2009 All rights reserved
For BIG decisionsDon’t make a decision until
all the angles have been thoroughly viewed and debated
© Ian Berry 2009 All rights reserved
Have a process!
NB NEDS = Needs, Expectations and Desires
Having a process means
© Ian Berry 1990-2010
Transparency of decision making which means
© Ian Berry 1990-2010
Greater acceptance and higher support for decisions
© Ian Berry 1990-2010
Having a process also means
© Ian Berry 1990-2010
A greater likelihood of buy-in by those affected by the decision
© Ian Berry 1990-2010
High probabilityof making theright decision
© Ian Berry 1990-2010
Less poor decisions!
© Ian Berry 1990-2010
and less decisions You need to make in the first place!
© Ian Berry 1990-2010
© Ian Berry 2009 All rights reserved
For EVERYDAY decisionsGenuinely empower people
at all key transaction and interaction points along
your supply chain
Re-read Jan Carlzon’s book
© Ian Berry 1990-2010
If you don’t believelittle things
make a big differencethen you have never been to bed with a mosquito!
Anita Roddick, Founder, The Body Shop
© Ian Berry 1990-2010
© Ian Berry 2009 All rights reserved
This meanshaving structures and
systems that fully support people in bringing their
best to their work on a consistent basis
is essential
© Ian Berry 2009 All rights reserved
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