INFORMATION SYSTEMAT

We are ACE ADDICTSAditi Gupta

Sneha Bhagat

Ruann D’Cruz

Himanshu Challani

Rahul Sancheti

Manoj Jain

Table of Contents• Mission Statement

• Introduction of Hypercity

• Components of Information System

• Environment

• IPO

• System and Sub-systems

• Management Hierarchy

• TPS

• MIS

• DSS

• Future Prospects

• Limitations and Solutions

MISSION STATEMENT

• To understand the practical uses and application of Information Systems in the Retail Sector, using Hypercity as a case study.

INTRODUCTION OF HYPERCITY HyperCITY Retail (India) Pvt. Ltd. is part of the

K. Raheja Corporation group, a leader in the Indian retail sector

‘Its an Organized Retail Outlet which serves a plethora of products at affordable rates’

HyperCity Retail has seven stores across the country and a central Distribution Centre at Vadape, near Bhiwandi, Maharashtra

Computer-Based Information Systems

The Components of a Computer-Based Information System

Components of ISData: Products, quantities, vendor name, batch,

production dateInformation: Data when organized, gives the

correct information of balance of inventoriesKnowledge: Helps the different departments to

make decisionsHardware: Computers, bar-coders, CCTV, point of

saleSoftware: Merchandise Management System

(MMS) of JDA working on IBM’s system, Microsoft Windows

EnvironmentCustomers

Competitors

Suppliers

Government

Financers

IPO MODEL

INPUT PROCESS OUTPUT

CustomersEmployeesStockInfrastructure

Buying InventoryBar-codingInventory ControlStackingShelvingUpdating current prices & displays with discountsBilling and check out price

BillsSalesProfitCustomer Satisfaction

Feedback

Systems & Sub-systems

Distribution Centre

Thane AmritsarJaipurBangaloreMaladVashiHyderabad

Employees Customers

Call CenterCheck outIT roomCustomer Service DeskMarketingHRAccountsSales

Consumer Durable

FMCG

ElectronicFashionSportsFurnitureToys & Stationery

PerishableNon-Perishable

Management Hierarchy

GENERAL MANAGERDEPUTY GENERAL MANAGER

SERVICE OPERATION MANAGER

SERVICE MANAGERTRAINEE SERVICE MANAGER

TEAM LEADER

TRAINEE TEAM LEADERSALES ASSOCIATE

DSS

MIS

TPS

Transaction Processing System (TPS) TPS is an organized collection of people, procedures, software, databases, and devices used to record completed business transactions

Used to facilitate customer transactions and other routine business processes record keeping

It's output is input to the other system like MIS

Mainly used by lower level management

TPS in HyperCITY

POSTerminal

POSTerminal

TerminalFile

TerminalFile

ProductProcessing

System

ProductProcessing

System

InventoryFiles

InventoryFiles

DepartmentSales Files

DepartmentSales Files

CustomerMakes aPurchase

CustomerMakes aPurchase

MasterFiles

MasterFiles

What is MIS?"Management Information System" provides

managers with information about sales, inventories, and other data that would help in managing the enterprise

MIS is a planned system of the collection, processing, storage and dissemination of data in the form of information needed to carry out the management functions

Makes use of raw data available from TPSMiddle level management analyzes dataHelps in preparation of Reports for general and

specific purposesProvides evidence and supports decision making

Management Information System

MIS IN HYPERCITY

With respect to INTERNAL INFORMATION

With respect to EXTERNAL INFORMATION

Source of Information : Data from TPS Source of Information : Survey and Market Analysis

Departments involved: Marketing, Finance, HR, Operations

Departments involved: Marketing

E.g. Performance of a product in terms of sales, employee performance.

E.g. Performance of competitors, customer grievances

Decision Support System (DSS)A decision is a judgment. It is a choice between

alternatives. It is rarely a choice between right and wrong. It is at best a choice between “almost right” and “probably wrong”. – Drucker

Requirement of Top level management

Helps in decision-making

Decisions are not taken in isolation

Information source : MIS

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Decision Support Systems (DSS)

DSS in HyperCITYSteps in Decision making for expansion: Define the situation/ problem

Searching for potential alternatives

Comparing & evaluating alternatives

Select the best alternative

Implementing decisions

Follow-up & control

Future prospectsJumping on to the retail revolution bandwagon this time is

Hypercity, the K. Raheja Group-promoted hypermarket chain that is all set to go on a major expansion spree with an investment of almost Rs 300 crore.

More outlets : "We are planning to open a total of 20 Hypercity outlets ," said Mr. Andrew Levermore, CEO, and Hypercity Retail (India) Pvt Ltd. On investments required to set up the 20 outlets, Mr. Levermore said that each outlet required around Rs 15 crore, over and above the real estate costs.

At present, the retail chain has one 1.2 lakh sq. ft outlet in Mumbai, and its expansion plans also include opening outlets in cities such as Lucknow and Aurangabad, apart from tier-1 cities such as Delhi.

LIMITATIONS & SOLUTIONS

Manual errors in billing leading to error in stock

Credit card transaction not secure

No updates from server

Proper training should be given to employee

ID proof of the customer Regular updates should be done so as to avoid confusion

Limitations Solutions

Systems Development

Conclusion