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Convention and Event Planner Guide The staff of Hyatt Regency Jacksonville Riverfront welcomes you! We look forward to the pleasure of assisting you in coordinating the many details that are necessary to make your Convention, Meeting or Special Event memorable and successful. We have organized this “A to Z Guide” to help facilitate your planning process. Please note that all prices are subject to change without notice. We request that you confirm any information with your Convention Services Manager before printing. Thank you for selecting Hyatt Regency Jacksonville and the River City for your event. We look forward to working with you and we will strive to exceed your expectations on your event. If you have further questions, please contact us:

Hyatt Regency Jacksonville 225 Coastline Drive East Jacksonville, FL 32202

Hotel Phone: (904) 588-1234

Hotel Fax: (904) 634-4554 Catering/CS Fax: (904) 633-9988

www.jacksonville.hyatt.com

www.hyattregencyjacksonville.com

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Hyatt Regency Jacksonville Convention and Event Planner Guide Table of Contents

AIRPORT 4

AIRPORT TRANSPORTATION 4 AMERICANS WITH DISABILITIES ACT (ADA) 4

AMENITIES AND ROOM DELIVERIES 5

ATM 5 ATTRACTONS AND ACTIVITIES 5

AUDIO-VISUAL AND POWER CAPABILITIES 6

AUTOMOBILE RENTAL 6

BABY-SITTING 6 BANNERS AND SIGNS 6

BEAUTY SALON 6

BILLING/ CREDIT 6

BUSINESS CENTER 7

BUSINESS PLAN ROOMS 8

CASH PAYING GUESTS 8

CHECK CASHING 8

CHARTER BUS COMPANY 8

CHECK-IN AND CHECK-OUT 8

COAT CHECK 8

CRIBS 9

CREDIT CARDS 9

CURRENCY EXCHANGE 9

DANCE FLOOR 9

DÉCOR/ ENTERTAINMENT 9

DELIVERIES 10

DIETARY REQUIREMENTS 9

DIRECTIONS TO HOTEL 10

DRY CLEANING 10

EARLY DEPARTURE FEE 10

ELECTRICIANS 10

EMERGENCY 10

EXHIBITS 11

EXPOSITION SERVICES/DRAYAGE 11

FAXES 11

FIRE CODES 11

FITNESS ROOM 12

FLAGS 12

FLORIST 12

FORMAL WEAR 12

FREIGHT ELEVATOR 12

GIFT SHOP 13

GOLF COURSES 12

GUEST ROOMS 13

HORSE DRAWN CARRIAGES 13

HOSPITALITY SERVICES 13

HOUSEKEEPING/ LAUNDRY 14

HOURS OF OPERATION 14 INTERPRETATION 14

INTERNET 14 JACKSONVILLE & THE BEACHES CONV. CNTR 14

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JACKSONVILLE LANDING 15

KEYS 14

KOSHER 15

LIMOUSINE 15

LINEN 15

LOADING DOCK 15

LOGO 15

LOST AND FOUND 15

LUGGAGE STORAGE 16

MAPS 16

MEDICAL FACILITIES 16

MEDICAL SUPPLIES 16

MOVIE THEATRES 16 NEWSPAPERS/PUBLICATIONS DELIVERY 16

OFFICE EQUIPMENT, SUPPLIES & RENTAL 16

PARKING 16

PHOTOGRAPHY 17

PIANOS 17

POOL 17

POSTAL SERVICES 17

PROMOTIONAL BROCHURES 17

RADIOS 17

REFRIGERATORS 17

REGISTRATION ASSISTANCE 17

REGISTRATION DESKS/OFFICES/STORAGE 17

RELIGIOUS SERVICES 17

RESTAURANTS & LOUNGES 18

ROLL AWAYS 18

ROOM DELIVERIES 18

SAFETY DEPOSIT BOXES 18

ROPES AND STANCHIONS 18

SECURITY 19

SERVICE CHARGES 19

SHIPPING AND RECEIVING 19

SHOPPING 20

SPORTS 20

SPOUSE AND GUEST PROGRAMS 20

STAGING/PLATFORMS 20

SUITES 20

TAXES 20

TAX EXEMPTION 20

TELEPHONES 21

TRANSPORTATION 21

VEHICLE POLICY 21

VIDEOGRAPHER 21

VOICE MAIL 21

WATER TAXI 21

WEATHER 21 WEBSITE 22

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AIRPORT The Jacksonville International Airport is located approximately 15 miles from the Hyatt Regency Jacksonville Riverfront. For more information please call 904-741-4902 or visit www.jia.aero. Airline Information Airtran Airlines 1.800.247.8726 www.airtran.com American Airlines 1.800.433.7300 www.aa.com Continental Airlines 1.800.523.FARE www.continental.com Continental Connection/Express 1.800.523.FARE www.continental.com Delta Air Lines 1.800.221.1212 www.delta.com JetBlue 1.800.538.2583 www.jetblue.com Northwest Airlines 1.800.225.2525 www.delta.com Southwest Airlines 1.800.I.FLY.SWA www.southwest.com United Airlines 1.800.241.6522 www.united.com United Express 1.800.241.6522 www.united.com USAirways 1.800.428.4322 www.usairways.com USAirways Express 1.800.428.4322 www.usairways.com AIRPORT TRANSPORTATION Airport Shuttle Etak Events (904) 508-0322 offers discounted airport shuttle service for all Hyatt groups. Group discounts are based on the size of the group and date of travel. Such services include:

Express non-stop service from Jacksonville International Airport to the Hyatt Regency Jacksonville Riverfront.

Departures leave every half hour and are available during all airport operating hours. Complete manifest 48 hours prior to the group’s arrival so the registration and front desks may be

staffed appropriately during heavy traffic times. Etak Events will provide a hyper-link that you may post to your organizations website allowing

attendees to make and pay for their own reservations online.

For more information and to obtain your group promo code, please contact Scott Weston, Hyatt Account Representative (904) 508-0322 or reservations@etakevents.com. Go Shuttle (904-353-8880) transports passengers between JIA airport and the hotel for $20.00 per person and $8 per additional passenger. The shuttle is available daily from 5am-12am. Please schedule your return trip to the airport 24 hours prior to desired departure Taxi Cabs Gator City (904-355-8294) services are available for your airport transportation needs. Cab fare to/from the airport/hotel is as follows: 1-2 passengers $37. ($8 per additional passenger for taxi vans). Executive Sedan are available for 1-3 passengers $50. Gator City provides service at the entrance to Jacksonville International Airport. Our hotel doormen will be happy to secure a cab for your return trip to the airport. Please refer to “Transportation” for more taxi referrals. AMERICANS WITH DISABILITIES ACT (ADA) Hyatt Regency Jacksonville meets or exceeds all requirements for the Americans with Disabilities Act. Hotel facilities including, but not limited to, meeting space, restrooms, dining areas, common areas and sufficient guest rooms are reasonably accessible and usable by persons with special needs. We have forty-four (44) accessible rooms available to accommodate our guests with disabilities. Eight (8) have roll-in showers, and thirty-six (36) have tub access. Please contact your convention services manager for more details.

ELECTRONIC SCOOTER & WHEELCHAIR RENTAL Rentals are provided by Buena Vista Scooter Rentals. They provide free pick-up and delivery as well as repair services for personal scooters. Portable, standard and heavy duty models are available.

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Scooter Rentals o Various models designed for smooth riding, support, speed, or compact. o Range from $30-40 per day with a 2 day minimum.

Wheelchair Rentals o Sleek, light-weight, easy to transport o $20 for the first day and $10 per additional day.

Lift Chairs o Innovative arm design, overstuffed fiber-filled back o $150 (flat rate), up to 10 days

Sales on new and pre-owned equipment are also offered. www.BuenaVistaScooters.com Email: INFO@BuenaVistaScooters.com (407) 938-0349 TOLL FREE: 866-484-4797 AMENITIES AND ROOM DELIVERIES We are happy to prepare special amenities for your VIPs and/or your entire group. . Delivery charges for non-perishable items and items provided by organizations outside the hotel are subject to Bellman gratuities. Currently, the rates are:

$1.00 for items to be delivered at the front desk

$2.00 for items under guest room door delivery (letters)

$3.00 for in-room delivery

Additional $1.00 to deliver personalized items

Additional charge may apply for large items or deliveries that require in-room set-up Please contact your Catering/Convention services manager for more information and to make arrangements. It is important that Guest Services is given a minimum 24-hour notice for large deliveries. Food and Beverage Amenities All food and beverage amenities are handled through our In-Room Dining Department. Our staff will be happy to design custom amenities for any occasion or price range. Special requests or large orders require an advance notice of 72 hours. Amenities that contain alcoholic beverages can only be sent to persons 21 years of age, or older. Fruits and berries are seasonal. Our Culinary Department will select the freshest available products for your order. Your Catering/Convention Services Manager will provide you with a list of suggested amenities. ATM There is an Automated Teller Machine located in the lobby, on the first floor of the hotel. ATTRACTONS AND ACTIVITIES Adventure Landing & Shipwreck Island Water Park 904-771-2803 www.adventurelanding.com

Budweiser Brewery Tour 904-751-8116 www.budweisertours.com

Cummer Museum of Art and Gardens 904-356-6857 www.cummer.org

Dave & Busters 904-296-1525 www.daveandbusters.com

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Jacksonville Landing 904-353-1188 www.jacksonvillelanding.com

Jacksonville Museum of Science & History - MOSH 904-396-6674 www.themosh.org

Jacksonville Zoological Gardens 904-757-4463 www.jaxzoo.org

Museum of Contemporary Art - MOCA 904-366-6911 www.mocajacksonville.org

Latitude 30 904-365-5555 www.latthirty.com

For additional information, please visit the Jacksonville Convention and Visitors Bureau website at www.visitjacksonville.com. AUDIO-VISUAL AND POWER CAPABILITIES Our in-house audiovisual supply company, Audio Visual Technologies (AVT), can provide all of your projection and other audio-visual needs. Their direct line is (904) 634-4544. Should you choose to utilize any other audio-visual company additional service charges will apply. Please request an outside AV vendor guide from your Catering/Convention Services Manager. All rigging must be coordinated through AVT. AUTOMOBILE RENTAL Alamo/National Car Rental (904) 741-4580 www.alamo.com Avis Rent-A-Car, Inc. (904) 306-9624 www.avis.com Budget Rent-A-Car (904) 720-2255 www.budget.com Dollar Rent-A-Car (904) 302-9239 www.dollar.com Enterprise Leasing (904) 798-0035 www.enterprise.com Hertz Corporation (904) 741-2151 www.hertz.com Thrifty Rent-A-Car (904) 493-0005 www.thrifty.com BABY-SITTING Hyatt Regency Jacksonville does not provide baby-sitting services; however, our concierge can assist in providing information on local childcare options. BANNERS AND SIGNS All banners and signs must be professionally printed or computer generated and must be approved by your Catering/Convention Services Manager. All signs must be placed on easels. Nothing may be posted, nailed, screwed, or otherwise attached to walls, floors, or other parts of the building or furniture. Hyatt Regency Jacksonville Riverfront reserves the right to bill the Group for any damage charges incurred in the removal or placement of signs, banners or any other materials that may have been posted on property. No hand-lettered signs or banners are allowed in the public areas of the hotel. Banners and signs are only permitted in the meeting space and are not permitted in elevators or on guest room floors. Distribution of gummed stickers or labels is strictly prohibited. If your convention intends to use banners please advise Audio Visual Technologies, the hotel’s contractor for hanging banners. Please note that AVT assistance is required when hanging banners. Please contact AVT at 904-634-4544 BEAUTY SALONS A Cut Above Salon 904-359-0120 Anthony and Sandra Day Spa 904-398-9777

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Bank Barber Shop 904-356-5385 Daniel James (Aveda) Salon 904-359-2006 Salon San Marco & Spa 904-398-9722 Serenity Nail & Spa 904-996-7750 Spa To You 904-655-2464 For additional assistance please contact our concierge. BILLING/CREDIT In order to expedite the billing and payment process, Hyatt Regency Jacksonville requires that proper credit information be established prior to your event or conference. Your organization may establish a master account for expected total invoices over $10,000.00.

Cash, credit card or direct bill, are options as forms of payment. We will accept corporate or personal checks 10 business days prior to your event.

Deposits are required on all groups, regardless of billing method. Your Catering or CS Manager can provide more information about deposit amounts and due dates. Exceptions are groups with approved Hyatt National Account Credit.

Direct billing privileges will only be granted to approved applicants. Groups wishing to be direct billed are required to complete a credit application. The application must be submitted to the hotel 120 days or more prior to the function date. The group must have at least two positive hotel references within the past year. A positive reference is one that has been paid within the terms as required by the creditor and is a similar dollar amount to the requested credit limit.

If a group is not able to produce the necessary references, the hotel will ask for full prepayment of the estimated charges.

The hotel credit terms are 30 days, and are not negotiable. Accounts not paid within the terms are subject to a 3% late fee and additional late charges until paid in full.

Direct Bill applications for repeat groups must be updated annually. Should you foresee a need for petty cash while on-site please contact your Catering or Convention Services Manager. Tax Exempt Status In order for an organization to be considered tax-exempt, they must have a current certificate of exemption from the State of Florida. The name on the Tax Exempt Form must also match the Form of Payment’s listed name. Please contact your Convention Services or Catering Manager if you are tax-exempt. BUSINESS CENTER The FedEx Office Business Center (904-356-8010) is conveniently located on the 3rd floor sky-bridge of the Hotel, and offers a wide variety of services including:

Color Printing

Photocopy Service/Laser Printing/Image Scanning

Easy Laptop Interface

Copy Services/Specialty Paper/Large Volume Computer Printing

Internet Access

Facsimile Services

Convention Materials

Workstations

General Office Supplies Sold The Desk Operating Hours are Monday through Friday from 7:00 AM to 7:00 PM. Note: Hours subject to change. The Business Center is available on a 24-hour basis, accessible by guest room key and charges are made by credit card. Contact the business center for group price quotes. Please confirm hours of operations with your Catering/Convention Services Manager prior to publishing in any group information pieces.

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Current pricing is as follows (subject to change): Copies (one sided): Black & White: 8 ½ X 11 - $0.15/page Color: 8 ½ X 11 - $1.49/page Black & White: 11 X 17 - $0.30/page Color: 11 X 17 - $2.98/page Faxing (no charge for cover sheet): Local / Toll Free: $2.00/page Receiving: $1.49/page Long Distance: $3.00/page International: $10.00/page Computer Use: Computer Printing: PC Basic: $0.40/minute Black & White: $.55/page PC Design: $.55/minute Color: $1.79/page (Free access to FedEx.com) BUSINESS PLAN ROOMS Our Business Plan offers “office away from the office” rooms designed for business travelers. Business Plan Rooms are available at an additional $25.00 per room per night. Your Business Plan upgrade includes the following on a daily basis:

High Speed Internet

Breakfast for One Daily in Trellises Restaurant.

One Bottled Water In Your Guest Room per Day

Local, 800 and North American Long Distance Calling

One Shirt or Blouse Pressed per Day

Newspaper Available Daily CASH PAYING GUESTS In the event a hotel guest does not have a major credit card to secure his/her room, the Hyatt Regency Jacksonville will require full payment in advance for room and tax, along with a $50.00 refundable deposit for incidentals per night. If the guest does not wish to establish credit for incidentals, the guestroom phone will be restricted to calls other than room to room. All room folio charges from the Food and Beverage outlets and movie charges will also be restricted. CHECK CASHING Check cashing privileges are available at the front desk for hotel guests only. Guests may cash checks up to $50.00 per day. Hyatt Gold Passport & Platinum members may cash checks up to $250.00, and Diamond members up to $500.00. The following guidelines for check cashing will apply:

Must be a hotel guest and show identification

Name and address must be printed on the check (no PO Box numbers)

Must have business or home phone number

Must be approved electronically

No business checks can be cashed

CHARTER BUS COMPANY For information regarding charter bus companies, please contact Etak Events at (904) 508-0322, www.etakevents.com CHECK-IN AND CHECK-OUT The hotel’s check in time is 3:00 pm. Room assignments prior to that time are on an availability basis. While every effort is made to accommodate guests arriving before the check-in time, rooms may not be immediately available. We will, however, be happy to store luggage at our bell stand.

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Check out time is 12:00 noon. Gold Passport Account holders are automatically offered a 2:00 p.m. check-out time. Requests to retain rooms beyond that hour should be directed to our Front Desk and, provided there are not conflicts with a major incoming group check-in, late check-out will be allowed free of charge. A late departure charge of $50 will be applied in the event of a conflict in room occupancy as stated above. Guests retaining rooms for late checkout in any event will be subject to a 2:00 p.m. checkout time. Guests will be charged the rate of the room if they check-out after 6:00 p.m. If a reservation has been made for more than one night and the guest leaves before the scheduled departure date (without at least 24 hours notice), the guest will be charged the rate of the room plus tax. Self-service Kiosks are available at the front desk for quick and efficient check-in or check out. Guests may use www.hyattwebcheckin.com to maximize check-in as well as check-out. Video checkout is also available through our TV system to maximize check-out efficiency. COAT CHECK Coat check services may be arranged for meetings, conventions, or social events. We recommend one (1) attendant per (150) guests. Please contact your Catering or Convention Services Manager for details on securing these services. CRIBS Cribs are available through Housekeeping at no additional charge (based on availability). See “Housekeeping/Laundry” for more information. CREDIT CARDS The following credit cards are accepted for your convenience:

American Express

Diners Club

Discover/ Union Pay

JCB

MasterCard

Visa CURRENCY EXCHANGE Our front desk staff will be happy to assist guests with currency exchange transactions. Please note that we are unable to exchange coins. DANCE FLOOR Dance floor sections are available in 4’ x 4’ squares. Please contact your Catering or Convention Services Manager for further details. DÉCOR/ ENTERTAINMENT Specialty decor and theme props can be arranged through your Catering/Convention Services Manager. Services may include, but not be limited to:

Linen Rentals (Floor length and specialty colors and fabrics)

Floral arrangements

Centerpieces

Themed Parties

Balloon Arches and Drops

Furniture Rentals

Entertainment

Photography

Videography All decorations or displays brought into the hotel must be approved prior to arrival and meet the approval of the local authorities. Items may not be attached to any permanent hotel structure or furnishing with nails, staples,

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tape, or any other substance in order to help preserve the appearance and minimize damage to the public areas. DELIVERIES Deliveries to the hotel must be received at the loading dock (Market Street side of hotel) no earlier than three business days prior to the event start date. Please ensure that your shipments or products are well marked and that the driver/delivery company will unload them. If Hotel staff is required to unload items, labor fees will apply. Please see “Shipping” for additional information. DESTINATION MANAGEMENT COMPANY Hyatt Regency Jacksonville’s preferred DMC partner is: Etak Events – Scott Weston, Hyatt Account Representative scott.weston@etakevents.com (904) 508-0322 www.etakevents.com DIETARY REQUIREMENTS With advance notice, Hyatt Regency Jacksonville can provide kosher, vegetarian, low fat, gluten-free and high protein meal options. Please contact your Catering or Convention Services Manager for further information. DIRECTIONS TO HOTEL From I-10 Eastbound (Gainesville, Tallahassee/Valdosta) Take 1-10 Eastbound. Take I-10 to I-95 N. Exit 352-B (Forsyth Street). Take Forsyth Street approximately one mile to Newnan Street. Turn right onto Newnan Street and travel three blocks to Coastline Drive. Turn left onto Coastline Drive and into hotel driveway. From I-95 Southbound (From the Airport) Take exit 353-B (note this exit is from the left lane on I-95) and go east (left) onto Union Street. Stay in your far right hand lane and go approximately 1 mile to Newnan Street. Turn right on Newnan Street (at the Texaco gas station) and go approximately 1mile to Independent Drive (St. John’s River is straight ahead). At the stop sign (corner of Newnan and Independence) you will notice ahead of you that the buildings are connected with an overhead walkway. Under the walkway, on your right, is the Hyatt Regency Jacksonville parking garage. For Valet Parking and unloading luggage, pass the parking garage entrance and continue to the waterfront. Turn left on Coast Line Drive to the main entrance of the hotel. From I-95 Northbound (Coming from Orlando, Daytona, or St. Augustine) Take exit 350-A (Main Street/Prudential Drive) to downtown. Go over the Main Street Bridge and take the first right exit. Turn right on to Newnan Street. On your right is the Hyatt Regency Jacksonville parking garage for self-parking. For Valet Parking and unloading luggage, pass the parking garage and continue straight to the waterfront. Turn left on Coast Line Drive to the main entrance of the hotel.

DRY CLEANING Dry cleaning, laundry slips, and pricing details are available in guest room closets. Services are available Monday through Friday. Dry cleaning and laundry are returned by 5:00pm of same day, if turned in by 9:00am. EARLY DEPARTURE FEE The guest will be charged the rate of the room plus tax if departure occurs before last reserved night without at least 24 hours notice. ELECTRICIANS Audio Visual Technology handles all electrical needs, including working with production companies to determine adequate power for entertainment, lighting, and sound. Please contact Audio Visual Technologies for any electrical requirements, and to obtain an Electrical Order Form, which lists current electrical

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fees/charges. Forms from vendors or exhibitors must be returned with payment two weeks prior to event. AVTs direct line is (904) 634-4544. No other outside vendors are authorized to provide this service. EMERGENCY The in-house number to call for emergencies is ext. 57. This may be called from any house phone in the hotel. Security operates 24-hours per day. Regularly scheduled patrols of the hotel take place by uniformed officers. Jacksonville police, fire, and paramedics will be contacted by hotel security when necessary. The hotel complies with all fire prevention codes; including smoke alarms, sprinklers, and enunciator/speaker system. When alarms are activated sirens must continue to ring until investigated by the Jacksonville Fire Department. Elevators will automatically return to the ground floor until the alarm is deactivated. Announcements will be made after each alarm, with specific instructions on whether to evacuate. Please await loudspeaker instructions. Emergency exit information is located on the back of all guest room doors. See “Medical Facilities” for more information. EXHIBITS Please contact your Catering or Convention Services Manager for a full compliment of Exhibit & Show Policies & Procedures. Show Decorators and/or groups must provide proof of liability insurance and Fire Marshal Floor Plan Approvals a minimum of 2 weeks prior to arrival. Charges for meeting rooms and function space used for commercial exhibit purposes are charged per booth, per day. (Prices include: heating/air-conditioning and room lighting.) Tabletop exhibit arrangements, handled directly through Hyatt Regency Jacksonville, are charged per table, which includes (1) clothed table and (2) banquet chairs. Exhibit rental does not include storage, electrical, phones, drayage, decoration, furniture, special lighting, other accessories or labor to install, decorate or erect exhibits. Floor plans must be submitted for review no later than One Month prior to the event. If fees apply send a check (addressed to City of Jacksonville) and a copy of the floor plan diagram to: Fire Prevention Division, City of Jacksonville 220 East Bay Street, Room 100 Jacksonville, FL 32202 EXPOSITION SERVICES/ DRAYAGE Below is a list of exhibit companies that are happy to analyze your exhibit needs, assist with planning your exhibits, handle shipments, drayage and freight forwarding, as well as provide all union labor to complete your exhibit. Contact the following companies for a complete list of services and Exhibitor Service Kits: Etak Events (904) 508-0322 Champion Exposition, Inc. (407) 488-1603 Arata Expositions (407) 422-3636 GEMS (407) 438-5002 It is the responsibility of the Group to have the exhibit area clean and clear by the scheduled ending time. This includes all trash, boxes, skids and miscellaneous items. This usually can be contracted with your exhibit company. FAXES Incoming Guest faxes are held at the Front Desk, located in the main lobby. The Guest fax number is 904-634-4554.

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FIRE CODES The following are some general regulations that fall under our local fire authorities specifications. They should be considered when planning and coordinating space, decorations, etc. in the ballroom and meeting space.

Every required exit, exit access, or exit discharge shall be continuously maintained, free of all obstructions or impediments for use in the case of fire or other emergency.

No furnishings, decorations, or other objects shall be so placed as to obstruct exits, access thereto, egress there from, or visibility thereof.

Any furnishings, decorations, and stage settings shall be fire retardant treated, and must display certificate of proof. Your Catering or Convention Services Manager shall approve all extensive plans.

A certified fireguard is required for any area where exhibits are located when the exhibits include autos or equipment that contains flammable motor oil. Please contact your Catering or Convention Services Manager for further information.

Upon discover of a fire or other emergency, one should dial #57 for security assistance and/or pull the closest red “Fire” pull box. (See also “Emergency Procedures”)

All exhibit diagrams require approval from the Fire Marshall’s office. There is a fee required to review floor plans. For more information, contact Fire Prevention Division, City of Jacksonville, (904) 255-8320, fax: (904) 630-2767 FITNESS ROOM Our fitness center is located on the 19th level and requires a hotel guest key for access. The fitness center offers cardiovascular equipment, multi-system weight equipment, sauna, locker rooms, and a year-round heated outdoor swimming pool and hot tub. The exercise room is available 24-hours. The swimming pool closes at 11:00pm. FLAGS For your convenience the hotel has flags and flag poles available for meetings. In stock, we carry the United States and the State of Florida flag (based on availability). Special flags may be purchased or rented for your meetings. FLORIST The Hotel’s preferred florists include: Etak Events 888-666-9179 www.etakevents.com A Fantasy in Flowers 904-268-7022 www.afantasyinflowers.com 1-800-Flowers 904-268-7022 www.1800flowersjacksonville.com FORMAL WEAR After Hours 904-725-5970 www.afterhours.com Michael’s Formal Wear 904-645-3999 www.tuxedosbymichaels.com FREIGHT ELEVATOR Main freight elevator (Located off of Market Street): Enter on Market Street Access to Grand Ballroom 18’ deep x 8’ wide x 8’ high Weight limit is 8,000 pounds Terrace Building freight elevator (Located off of East Coastline Drive): Enter from Coastline Drive, west side of building Access to terrace rooms and river decks 9’ deep x 8’ wide x 8’ high Weight limit is 8,000 pounds Please call your Catering or Convention Services Manager to schedule a time for freight elevator usage.

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GIFT SHOP Hyatt Regency Jacksonville offers the convenience of a gift shop, with a variety of personal items, as well as Jacksonville souvenirs and unique gift ideas (904-475-0098). Hours of operation: 7:00am – 12:00am, seven days a week.- subject to change due to business levels. GOLF COURSES There are over 70 golf courses in the greater Jacksonville area. Our concierge staff can assist with recommendations and scheduling tee times. For tournament planning, contact Etak Events, (904) 508-0322 www.etakevents.com GUEST ROOMS Hyatt Regency Jacksonville offers 963 guest rooms. All guest rooms include climate control, work desk, remote-controlled televisions with “On-command” movies, Web T.V. and folio review capabilities. Several of our rooms have two-line phones with voice messaging, speed dial and speaker. All rooms also have access to high-speed Internet access (*see Internet on page 14 for pricing). In addition, our guest rooms come equipped with hair dryer, iron and board, coffee maker, and bath amenities. Deluxe Guestrooms The estimated 300 square foot guestrooms (King or Double Queen) offer stunning views of the city skyline or the St. Johns River. Deluxe Double Queen Rooms………………………………………………….…….……..406 Deluxe King Rooms…………………………………………………………..……….………73 Business Plan…………………………………………………………………………….....…23 ADA Compliant………………………………………………………..………….……………43 Smoking Rooms………………………………………………………….……….……….…..12 Respire Rooms……………………………………………………………….…………….….25 Pet Friendly………………………….………………………………………………………..…9 Premier Guestrooms Premier King Guestrooms (estimated 364 Square Feet)………………………….…….…43 Premier Double Queen Guestrooms (estimated 364 Square Feet)…………….…...……12 Suite Parlors Junior Suite Parlor (estimated 250 square feet/ability to connect two guestrooms.……..11 VIP Suite Parlor (estimated 500 square feet/ability to connect two guestrooms…….…....4 Presidential Suite (estimated 950 square feet)………………………………………..….….2 HORSE DRAWN CARRIAGES Horse drawn carriage rides are available by appointment only. Avalon Carriage Service (904) 824-7722 www.staugustinecarriagetours.com HOSPITALITY SERVICES Hyatt Regency Jacksonville has a number of specialty suites for hospitality entertaining. If you have plans to do so, or would like more information on hospitality suites please advise your Catering or Convention Services Manager.

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HOUSEKEEPING/ LAUNDRY Guestrooms are typically cleaned between the hours of 8:00am to 4:30pm, Monday through Saturday and 9:00am to 5:30pm on Sunday. Special cleaning times may be requested through the Operator by dialing “0”. Dry cleaning, laundry slips, and pricing details are available in guest room closets. Service is available Monday through Saturday (excluding holidays). Garments are returned by 5:00pm of same day, if turned in by 9:00am. Our coin-operated Laundromat is open 24-hours, and is located on the 4th floor. The following items are available upon request from Housekeeping (additional charges may apply):

Roll-away Beds

Emergency Toiletry Kits

Cribs, and baby amenities

Make-up mirrors

Bed Boards

Hypo Allergenic pillows

Refrigerators HOUSEKEEPING/ LAUNDRY CONTINUED Should your group require roll-aways, please advise the hotel of the approximate number required so that we can make rental arrangements for you, if necessary. Requests will be on a first-come, first-served basis and based upon availability, no more than one rollaway per room. Roll-aways can only go into King rooms due to fire and safety regulations. Turndown service is available upon request. Should you require specific room refresh times for key convention attendees, please advise your Catering or Convention Services Manager to arrange. HOURS OF OPERATION *Hours are subject to change Business Center 24 Hours Daily (Accessible by guest room key) / Desk Operation M-F: 7am-7pm Currents Starbucks Express: 6am-1pm; Full Service: 11am-11pm Daily 5-11pm Coffee & desserts Einstein’s 6:30am-2pm Daily Gift Shop 7am-10pm Daily Fitness Center 24 Hours Daily In-Room Dining 6am –12am Daily (Breakfast: 6am-11am; Dinner 5pm-12am) Jaxx Sports Bar 5:00pm-1:45am Daily (Seasonal hours apply) Swimming Pool 6am –11pm Daily Trellises 6am – 12pm; 11:00am – 2:30pm; 5pm – 10:00pm Daily INTERPRETATION Should you require audio, video, or personal interpretation services for International attendees, please contact your Catering/Convention Services Manager for references. INTERNET All guestrooms are wired with high-speed internet capability. There are two (2) pricing structures. It is $9.95 for High Speed Internet for a 24 hour period. It is $14.95 for Business High Speed Internet for a 24 hour period. Wireless internet is available in the main lobby at no cost. This does not include the convention space. To order Convention space internet, our in house provider is Swisscom. Swisscom’s direct phone line is 904-634-4599.

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JACKSONVILLE & THE BEACHES CONVENTION AND VISITORS BUREAU (“Visit Jacksonville”) Visit Jacksonville offers assistance through their Convention Staff Department. They can help to coordinate a supplier and assist with registration services. They offer suggestions on attractions and special activities. For more information please write: 208 N. Laura St., Suite 102 Jacksonville, FL 32202 Phone: 1-800-733-2668 or 904-798-9111 www.visitjacksonville.com JACKSONVILLE LANDING Adjacent to Hyatt Regency Jacksonville, the Jacksonville Landing features entertainment, dining, and shopping. Visit the Jacksonville Landing website at www.jacksonvillelanding.com for more information. KEYS Hyatt Regency Jacksonville utilizes the Saflok electronic locking system on all guestroom and meeting room doors. This locking system requires the use of a credit card type key. The lock is re-coded each time a guest checks out. Meeting Space: Doors of the meeting space can be re-programmed upon a complimentary basis. Please contact your Catering/Convention Services Manager for details. Guestrooms: Custom designed keys can be ordered for your upcoming conference. Please contact your Catering/Convention Services Manager for more details. KOSHER Should an attendee require a kosher meal for a particular event, we will be happy to accommodate the request. A minimum (24) hour notice is required. LIMOUSINE Etak Events can schedule all of your transportation requirements, (904) 508-0322. LINEN The Hotel provides linens for events in white, black and ivory (based on availability). Specialty linens may be coordinated through your Catering or Convention Services Manager and may be arranged for you at a special rental rate. LOGO Hyatt Regency Jacksonville camera-ready logo may be obtained through our marketing department, please contact your Catering or Convention Services Manager for more information. LOADING DOCK Hyatt Regency Jacksonville Riverfront has two load in/load-out docks. If your conference is using the Grand Ballroom, Boardrooms, Clearwater, St. Johns, Daytona or the Orlando Room; the Main Loading Dock located off of Market Street is to be used. If your conference is using the Conference Center, River Terrace rooms or City Terrace rooms, the Terrace Building Loading dock is to be used. Please contact your Catering/Convention Services Manager to coordinate your load in/out times.

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LOST AND FOUND When an article is found, it is turned into the security department and held there for (30) days. If the item is unclaimed after (30) days, it is disposed of. In the case that the item is valued over $100, the item is held for 90 days. The security department is available at ext. 4560, 24 hours daily for inquiries. Guests are responsible for all shipping charges to return any claimed articles. LUGGAGE STORAGE Luggage storage may be arranged at the bell stand, ext. 4515. Luggage storage for group arrival or departure should be arranged through your Convention Services Manager. Porterage fees may apply for group luggage storage. MAPS Maps of the Jacksonville metro area are available at the Guest Services Desk. Also, maps of Hyatt Regency Jacksonville meeting space layout are available from your Catering or Convention Services Manager and are posted throughout the lobby and meeting floors of the hotel. MEDICAL FACILITIES In the event of an emergency the hotel emergency number is ext. 57. Local medical facilities include: Baptist Medical Center 904-202-2000 St. Vincent Medical Center 904-308-7300 MEDICAL SUPPLIES To rent medical supplies, including wheelchairs and motorized scooters: MedCo, Inc. 904-264-8154 MOVIE THEATERS AMC Regency 24 888-262-4386 www.amcentertainment.com Cinemark Tinseltown 904-998-2122 www.cinemark.com San Marco Theatre 904-396-4845 www.sanmarcotheatre.com NEWSPAPERS/PUBLICATIONS DELIVERY Gold Passport Members, VIPs and Business Plan Guests receive USA Today, Monday through Friday and the Florida Times Union and Wall Street Journal on Saturday and Sunday. These newspapers can also be purchased in our lobby gift shop. OFFICE EQUIPMENT, SUPPLIES, & RENTAL Please see “Business Center” PACKAGES Please refer to “Shipping and Receiving” PARKING Hyatt Regency Jacksonville features 690 covered parking spaces. Valet parking is available. Current parking rates are as follows Valet Self Parking $20.00/day $15.00/day Parking can be sponsored by the group. Please contact your Catering/Convention Services Manager to organize.

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PET POLICY The Hyatt Regency Jacksonville Riverfront does have Pet Friendly Guest rooms for dogs up to 40lbs. There is an additional $50 charge per night charge, plus a $75 one time cleaning fee charged upon check-in PHOTOGRAPHY Please contact your Catering or Convention Services Manager for a list of recommended photographers and videographers. PIANOS A limited number of baby Grand Pianos are available for use (fees may apply). Professional tuning may be arranged for $100.00 (recommended if the piano must be moved) through your Catering/Convention Services Manager. POOL Hyatt Regency Jacksonville has a heated outdoor pool available for hotel guests year round, located on the 19th floor. The swimming pool is open from 6:00am to 11:00pm daily and is accessible with guest room key. POSTAL SERVICES Stamps are available from our Gift Shop. Mail drop is located at the front desk. PROMOTIONAL BROCHURES Hotel brochures can be provided upon request. RADIOS Two-way radios may be rented from our in-house audio-visual company (904) 634-4544. REFRIGERATORS Deluxe Guestrooms do not come standard with a guestroom mini refrigerator. Refrigerators are available through Housekeeping at the additional cost of $25.00, based on availability. If there are no refrigerators remaining and a fridge is necessary for medical reasons, guests are to use the refrigerator behind the Front Desk. REGISTRATION ASSISTANCE Should you require registration assistance or on-site convention staffing, please contact your Convention Services Manager or Visit Jacksonville, (800) 733-2668.

REGISTRATION DESKS/OFFICES/STORAGE Hyatt Regency Jacksonville has a variety of locations that are suitable for registration desks. Meeting rooms suitable for offices or storage space should also be discussed with your Catering/Convention Services Manager. RELIGIOUS SERVICES All Saints Episcopal 904-737-8488 4171 Hendricks Avenue Bethel Baptist 904-354-1464 215 Bethel Baptist Street St. Paul AMC Church 904-764-2755 6910 New Kings First Baptist Church 904-356-6077 124 W Ashley St. Johns Episcopal Church 904-356-5507 256 E. Church Street New Life Christian Nondenom. 904-223-6000 2701 Hodges Boulevard Congregation Ahovath Chesed 904-733-7078 8727 San Jose Faith Lutheran ELCA 904-771-6611 5927 Old Timuquana First United Methodist 904-356-5618 225 E Duval First Presbyterian 904-354-8439 118 E Monroe Immaculate Conception Catholic Ch. 904-359-0331 121 E Duval Street Unity Church 904-355-5100 634 Lomax Street Islamic Center of N.E. Florida 904-646-3462 2333 St. John Bluff Masjid Al-Islam 904-387-6910 242 Commonwealth

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A complete list of local places of worship is available at the concierge desk. RESTAURANTS AND LOUNGES Trellises Restaurant Our casual Jacksonville dining restaurant offers original seafood creations, regional specialties and a sumptuous buffet breakfast served daily. Currents Lounge Our versatile lobby lounge serves everything from your favorite Starbucks specialty drinks to cocktails, light fare, and delectable desserts and pastries, as well as a full menu option. Jaxx Sports Bar Enjoy big screen TVs and our flavorful appetizer menu, full menu, or regional specialties while sampling one of our daily drink specials. Einstein Bros. Bagel Shop Our convenient bagel shop featuring the famous "Bagel and Schmear," sandwiches, coffee drinks, smoothies and salads! For Hours of Operation, please refer to “Hours of Operation” ROLL AWAYS Should a guestroom need a Roll Away, Housekeeping does have these available based on availability. Please see “Housekeeping/Laundry” for more information. ROOM DELIVERIES Please refer to “Amenities and Room Deliveries” ROPES AND STANCHIONS A limited supply of ropes and stanchions are available (based on availability. Additional ropes and stanchions can be rented. Please note that these must be utilized in accordance with fire codes. Arrange to utilize them ahead of time with your convention services manager. SAFETY DEPOSIT BOXES Safety deposit boxes are available at the Front Desk at no charge. Valuables should not be left in meeting/function rooms or guest rooms. SECURITY Meeting Room Security

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Hyatt Regency Jacksonville is not responsible for the safekeeping of equipment, supplies, written materials, or any other valuable items left in function rooms by the Group. If items will be left in meeting rooms unattended, the convention services staff can assist in hiring security staff to monitor the rooms. Meeting room doors have Saflok Electronic Door Key System. There is no charge to enable the locking mechanism on the doors. Hotel does not accept any liability for items left in meeting rooms, even in the event of enabling the locks.

Guest Security Hyatt Regency Jacksonville has on-duty security officers 24-hours per day. Uniformed officers patrol all areas of the hotel on a routine basis. Hotel guest rooms are equipped with Saflok Electronic Door Key System, dead bolts, and chain locks. There is a deadbolt lock on connecting room doors. All liability for items left in guest rooms is covered in the Inn-keeper liability laws as governed by the State of Florida. SERVICE CHARGES Current hotel service charges, which are subject to tax, are:

21% for Banquet Food & Beverage

$2.50 for in room dining (plus automatic 20% gratuity) SHIPPING AND RECEIVING The Shipping and Receiving Office is open from 8:30am to 5:00pm, Monday through Friday, and open on Saturday depending on group demand. The storeroom may also be opened after hours by security. Due to the nature of our business, the hotel receives a large volume of boxes to our hotel. We ask your assistance by strictly adhering to our shipping and receiving policy. This will allow us to efficiently deliver boxes and packages for your group, exhibitors and attendees.

Please address materials as follows:

HYATT REGENCY JACKSONVILLE RIVERFRONT Your Organization’s On-Site Contact OR Attendees Name This line mandatory Convention/Event Name, Date of Event This line mandatory 225 East Coastline Drive Jacksonville, FL 32202 To have materials delivered to an attendees’ room, please contact the bell stand at extension 4515.

The Hotel is not responsible for perishable items.

A labor charge will be assessed if the Hotel’s assistance is required in unloading vehicles and/or moving items to storage areas.

The Hotel must be advised if there are any items weighing over 100 lbs. that will be displayed in any function room or area.

We strongly recommend using a drayage or exhibitor company to handle package delivery for your vendors or exhibitors. Your Catering or Convention Services Manager can supply you with a list of exhibit companies. Arrangements for the storage of large deliveries may be made in advance through your Catering/Convention Services Manager. SHIPPING AND RECEIVING CONTINUED Handling fees are as follows:

Letter, package or envelope (next day) FREE

Small Box (10 lbs. or less) $8.00

Medium Box (10-50 lbs.) $12.00

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Large Box (over 50 lbs.) $30.00

Display cases/hard cases w/wheel $50.00

Pallets are $150.00

Due to limited storage space we request your notification of any materials to be shipped to the hotel prior to your arrival. All shipments should be received no sooner than 3 days prior to the conference. The Convention Services Staff will take all taped and labeled packages from the meeting room to the shipping dock. Please have labels ready to expedite this process. If you need to print labels, you may do so at the FedEx Office business center located on the 3rd floor. The hotel has daily pick-up from UPS and FedEx Please contact your Catering/Convention services manager for more information. SHOPPING Avenues Mall 904-363-3060 www.simon.com Regency Mall 904-725-3830 www.regencysquaremall.com St. John’s Town Center 904-642-8339 www.simon.com Historic San Marco www.visitjacksonville.com SPORTS Jacksonville is home to the NFL Jacksonville Jaguars, and the minor league baseball team, the Jacksonville Suns. Jacksonville Jaguars 904-633-6000 www.jaguars.com Jacksonville Suns 904-358-2846 http://jacksonville.suns.milb.com Jacksonville Sharks 904-257-3918 www.jaxsharks.com Jacksonville Giants 904-355-6531 www.jacksonvillegiants.com SPOUSE AND GUEST PROGRAMS Customized trips and sight-seeing tours can be arranged through Etak Events, (904) 508-0322 www.etakevents.com STAGING/PLATFORMS The hotel has portable staging available in sections that are 6’ X 8’. Should you require extensive staging, consult with your Catering or Convention Services Manager for price quotes and availability. SUITES Hyatt Regency Jacksonville offers a total of 17 guest room suites. In addition, we have three hospitality suites on the fourth floor riverfront terrace. Our suites are perfect for entertaining clients or guests. Please contact your Catering or Convention Services Manager for further details. TAXES Current tax rates are:

14.13% Room Tax (includes state sales tax and local surcharge)

7% State and City Tax applied to all services (food, beverage, rentals)

TAX EXEMPTION In order to receive tax exemption, groups must provide a tax-exempt form and use a method of payment with the same name as on the tax-exempt form. Contact your Catering/Convention Services Manager for more information. Government I.D. is required upon check-in for any guest booked at government rate.

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TELEPHONES House Phones Wall phones are located in many of our meeting rooms. There is no access to outside dialing; they are for in-house calling only.

House Line Charges Extensions are available, with no access to outside dialing, for $50.00 per phone per day. Extensions with local and long distance access are $95.00 per phone per day, plus long distance fees.

PolyCom Teleconference Phone $150.00 per day, plus usage

DID (Direct Inward Dialing) Local and long distance access. Can also be dialed directly from the outside without going through the hotel switchboard. Charge is $150.00 per day, plus usage.

Charges for Calls In-House Local Long Distance No Charge $1.00/Call $0.75/call, $0.25/minute and appropriate AT&T Charges TRANSPORTATION Etak Events 904-508-0322 www.etakevents.com Gator City Taxi/ Express Shuttle 904-355-8294 www.yellowcabflorida.com Go Shuttle 904-353-8880 www.goairportshuttle.com Jacksonville Transportation Auth. 904-630-3100 www.jtafla.com Water Taxi – SS. Marine 904-733-7782 For additional information, our Concierge can provide maps or travel schedules. VEHICLE POLICY (INDOOR) Any vehicle being displayed in the Hotel must:

Be approved by the hotel and the Fire Marshall

Have a fire watch set-up on a 24-hour basis from the time the vehicle is brought on property until it exits. This may be arranged through the Jacksonville Fire Marshall, or hotel security office.

Have no more than 1/8 gallon of gas-just enough to enter/exit the Hotel.

Be set with a drop cloth-plastic floor covering in case of leaks.

Have a disconnected or removed battery. VIDEOGRAPHER Contact your Catering or Conventions Services Manager for recommended vendors. VOICE MAIL Each guest room is equipped with voicemail service. Group voice mail messaging may be done for your group. Please contact your Catering/Convention Services Manager for specific details. WATER TAXI S.S. Marine provides taxi service to destinations along the riverfront. For more information call 904-733-7782. WEATHER

Jacksonville has a sub-tropical climate. Average high temperature for the year is 78 F, and average low is

58F. Annual precipitation for Jacksonville is only 52”. Jacksonville has suffered less damage from hurricanes than most other east coast cities. The city has only received one direct hit from a hurricane since 1871.

Month Jan Feb Mar Apr May June July Aug Sept Oct Nov Dec

High 64.2°F 67.3°F 73.4°F 78.6°F 84.3°F 88.7°F 90.8°F 89.4°F 86.1°F 79.1°F 72.5°F 65.8°F

Low 41.9°F 44.3°F 49.8°F 54.6°F 62.5°F 69.4°F 72.4°F 72.2°F 69.4°F 59.7°F 50.8°F 44.1°F

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WEBSITE www.jacksonville.hyatt.com