24 May 2011

Maximo – Integrated Facility Management Tool

Global WorkPlace Solutions EMEA – Confidential and Proprietary2

Agenda

Johnson Controls

Maximo as maintenance tool

Maximo as integrated FM system

Global WorkPlace Solutions EMEA – Confidential and Proprietary3

Johnson Controls

17#1 in Industry

Power SolutionsLeading supplier of advanced battery technology.

#1 in Industry

Building EfficiencyCreates, maintain and being liable for sustainable workplaces and real estates.

#1 in Industry

Automotive ExperienceLeading supplier for seat and interior design system

Three divisions:Basic Facts:

Founded 1885

Introduced to NYSE, USA

Nr. 83 in Fortune 500

$34,3 billion revenue 2010

+ 145,000 staff

+ 125 countries

Global WorkPlace Solutions EMEA – Confidential and Proprietary4 Global WorkPlace Solutions EMEA – Confidential and Proprietary44

Building on long term relationships

Client Relationships Throughout the Years

0 2 4 6 8 10 12 14 16 18 20

BBC

22 24 26

Shell

Global WorkPlace Solutions EMEA – Confidential and Proprietary5

Integrated solutions

Real Estate

Strategic Portfolio Planning

Transaction Management

Lease Administration

Technical Document Advisory

Financial Analysis

Benchmarking Analysis

Facilities

Facilities Consulting

Portfolio Performance Management

Critical Environment & Technical Services

Business Support Services

Projects

Programming & Design

Project & Construction Management

Relocation & Moves Management

Energy

Strategic Planning

Supply Management

Demand Management

Utility Bill Management

Regulatory Compliance & Sustainability

Technologies & Infrastructure

Performance Reporting

Workspace Technologies

Building Automation Technologies

Financed Solutions

Workspace

Workspace Strategy

Workspace Design

Transformation

Post Occupancy Space Management

Global WorkPlace Solutions EMEA – Confidential and Proprietary6

Facility Management

6

Internal plants

Outdoor maintenance

SwitchboardReception

Projects

Portfolio Managment

Space Management

Waste Management

Security

Technical Maintenance

Pest Control

Cleaning

Archiving

Mail and Goods

IT Systems

Conference Services

Fruit delivery

Real Estate services

Catering

Management and Coordination of activities supporting an organisation’s core business

Global WorkPlace Solutions EMEA – Confidential and Proprietary7

Maximo -Maintenance Tool

Right side:

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Maintenance - Philosophy

Maintenance DeliveryAuthorised Operator Training.Site CoverScheduling.Breakdown.Help Desk.Carry out Maintenance Plan.Record Performance,Time,Actions & Asset Condition.Cost Tracking.

Maintenance Review/AnalysisBusiness Controls.Contract Performance.Measurement & Client Reports.Training Plan.Cost against Plan.System Performance Vs Design.Asset Status..Fault AnalysisEnergy Actual Vs Target.Audit/Review

Asset ManagementAsset Plan.Asset UpgradeRequirements

Business RequirementsContract Awarded.Implement RFM.Contract Variation.New Requirement/Change.

Client ApprovalOperational Improvements &Corrective Actions.

Due Diligence Asset Listing.Asset Condition.System Performance against Design.Review with Client System Criticality.Cost Plan (Existing).

Maintenance Management Organisation.Help Desk Operations.Critical Services (Skills/Training).Maintenance Approach PPM,CBM,RTF,RCM & SI.Emergency Plans.Schedule/Change Control.Establish Cost Plan

Maintenance - Asset list

Maintenance – Asset Structure

2000 - Parent Child Report 1710 - First Level

Maintenance – Asset structure

Maintenance - Workorder creation

Job Plan

Local Language added

Maintenance – work description

Maintenance – asset condition

Asset Condition Monitoring

Asset no longer required or obsolete but ma require maintenance.Offline1Needs significant repair and/or attention to meet required performance level.Poor2

Previous assessment (4) still needs further attention to maintain requiredperformance. Maintenance review required.

Fair3

Needs minimum repair/attention to maintain present condition and performancelevel.

Good4

Current maintenance and support activities are sufficient to maintain presentperformance level.

Excellent5AssessmentDescriptionCAC

Maintenance – Reactive service

Workorder Raised against the ITHELP Supervisor, then issued out accordingly.

Maintenance – Reactive service

Main BenefitsRequests can be made from any location, even if the Team are unavailable at the time.

Single point of request, not duplicate jobs

Work can be easily viewed along with its status

Types of jobs can be identified and IT solutionscan be put in place to reduce the requests

Similar jobs can be issued to one person increasing efficiency

Job history can be viewed for solutions already in place

Out put - Monthly Report / Workorder Enhancements

• Response• Resolution• Response & Resolution• By Priority• By SLA

Out put - Customer Satisfaction• Captures Satisfaction Score and comments

• Can be used to demonstrate an Audit trail

Out put- Waste Reporting

Information from the Current Report & CAER• Column Headings

• Disposal Cost• Transport Cost• Vendor• Waste Quantity

• Value Lists Specific Details• Waste Steams• Reporting Month• Disposal Method• Hazardous Waste

• New Job Plan Placed onto System• 1.070601.0030.111, ‘Waste Management Recycling - Monthly’

• Guidance Note Issued

Out put- Waste Reporting

Out put - Labour Billing

Employee Billing Details• SLA• Location• Contract Code• Billing Grade

Employee Timesheet Details• Workorder number• Regular Hours• OT Hours• Error Checked

Global WorkPlace Solutions EMEA – Confidential and Proprietary22

Maximo - integrated FM tool

Right side:

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Integrations

FINANCE MANAGEMENT

•

Commercial Models•

Contract Set Up•

Calendars •

Invoice / Payments •

Bill/Revenue Cycle•

GL Accounts •

Currency / Taxes•

Financial Reporting & Compliance

•

Budget Accounting •

SG&A•

Labor

Accounting •

Expense Accounting

CUSTOMER MANAGEMENT

• Customer Agreements• Rules of Engagement• Entitlements• Response Plan Templates• SLAs• Criticality/Prioritization• KPI Deliverables• Customer Information• Pricing Schedules• Work Approvals• Definitions

Connect MX – Integrated Model

FINANCE MANAGEMENT

•

Commercial Models•

Contract Set Up•

Calendars •

Invoice / Payments •

Bill/Revenue Cycle•

GL Accounts •

Currency / Taxes•

Financial Reporting & Compliance

•

Budget Accounting •

SG&A•

Labor

Accounting •

Expense Accounting

CUSTOMER MANAGEMENT

• Customer Agreements• Rules of Engagement• Entitlements• Response Plan Templates• SLAs• Criticality/Prioritization• KPI Deliverables• Customer Information• Pricing Schedules• Work Approvals• Definitions

Connect MX – Benefit analysisAssumptions:

© Copyright 2010 Johnson Controls, Inc. All rights reserved.Johnson Controls, Inc. Proprietary and Confidential Information. Any unauthorized use, copying or distribution is strictly prohibited.

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-Quantification assumes that all accounts have migrated to the new solution (no dual systems, no dual processes)-Quantification does not consider any off-setting costs to implement or set-up the new solution

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