PowerPoint Presentation

HUMAN RESOURCE MANAGEMENT

Acme Widget Company

Prepared by:Aime Valentin Nishimwe

OUTLINE

HRM: Human Resource Management2

DEFINITION OF HUMAN RESOURCES

Human resources are people who work for an organization.(Heathfield, 2016)Factors of Production(Saylor Academy, n.d)

Many people are not liking the terms resources because they fear that employees would be considered as :MachineNatural resourcesOther business assets

Other names being given to HR office:Office of peoplePeople resource centerPeople management People and development Etc 3

FUNCTION AND QUALIFICICATION OF HRMFUNCTIONS/ROLESQUALIFICATION Bachelors Degree

Experience in Supervision

Excellent Communication Skills

High level of ProfessionalismRecruitment Process

Compensation and reward

Development of workers

To motivate, empower and train

(About.com, 2011)

ROLES OF HRM IN ORGANIZATION (Chron, 2017)

RESPONSIBILITIES OF HRM (About.com, 2011)

6

CONFLICT AT WORKPALCEDEFINITIONSOURCEPoor communication Different Values

Different InterestScarce resources

Personality crashesPoor Performance

A sharp disagreement or opposition of interest or ideas.

(University of Oklahoma, 2016)

IMPACTS OF CONFLICTPOSITIVE IMPACTSPersonal and Professional growth

Positive Work Environment

Enhance collaboration and teamwork

Boost creativity and innovation NEGATIVE IMPACTSIncrease absenteeism

Decrease productivity

Decrease workers morale

Decrease workers performance (University of Oklahoma, 2017)

When a conflict is resolved, it leads to those positive impacts at workplace, but when it is not solved well, it leads to those negative impacts that finally bring business down. So, it is better to implement conflict policies when a conflict appears at workplace so as to create a positive work environment.8

CONFLICT RESOLUTION AT WORKPLACE (Browne, n.d)

According to the University f Oklahoma (2016), the following are the ways that can be used to address conflict at workplace:

AvoidanceCollaboration CompromiseCompeting Accommodation

According to Root III (n.d), the following are some of the ways that can be used to solve conflict at the worlpalce:Give spaceListenAddress the problemProfessionalism 9

EXAMPLE OF CONFLICT AT WORKPLACE

USE OF INTERACTIVE SKILLS Interactive skillsExamplesImportance Listening skillsI used eye contact and gestures

I Provided feedback and comment

I was nodding and avoiding interruptionsI clearly understood the conflict

I boosted speakers will to share

I created good relationship with the speaker

Asking Clarifying Question I asked about the duration of conflict

I asked about any solution implemented so far

I asked about HRM awareness of problem

INTERACTIVE SKILLS NEEDED FOR CONFLICT RESOLUTIONInteractive skillsExamplesImportance Effective Communication skillsGood listening skills

Good speaking skills

Good writing skills All parties are able to know their appropriate limits

It ensures that all parties' perceptive are considered in resolution process

Avoid misunderstanding among employees or between employees and managers

Effective Questioning skillsTo ask good clarifying questions and

Critical thinking questions when it is necessary This leads to clear understanding of the conflict which is the first step in resolving, effectively, a conflict at workplace.

INTERVENTION OF HRM (Berkeley University of California, 2016)

There are 8 steps proposed by Berkeley University of California (2016) that can help to solve the conflict at workplace:

- Acknowledge that a difficult situation exists- Let individuals express their feelings- Define the problem- Determine underlying need- Find common areas of agreement, no matter how small- Find solutions to satisfy needs- Determine follow-up you will take to monitor actions- Determine what you'll do if the conflict goes unresolved 13

SIGNIFICANCE OF HRM

Increase productivity of workers

Boost employees' impact on business//organization

Establish workers' development programs

Identify and recruit required workforce

Engage and motivate workers at all levels

Create positive working environment(Griffith College, 2011)

REFERENCES About.com. (2011, December 29). What Is Human Resources Management? Retrieved January 6, 2017, from 6https://www.youtube.com/watch?v=PhSok_QW5AYBerkeley University of California. (2016). Resolving Conflict Situations. Retrieved from Berkeley Human Resources: http://hr.berkeley.edu/hr-network/central-guide-managing-hr/managing-hr/interaction/conflict/resolvingBrowne, C. (n.d.). How to Address Conflict in the Workplace. Retrieved from eHow: http://www.ehow.com/list_6133677_conflict-resolution-strategies-workplace.htmlHeathfield, S. M. (2016, September 15). What Are Human Resources? Retrieved from The Balance: https://www.thebalance.com/what-are-human-resources-1918145Root(III), G. N. (n.d.). Conflict Resolution Strategies in the Workplace. Retrieved from eHow: http://www.ehow.com/list_6133677_conflict-resolution-strategies-workplace.htmlSaylor Academy. (n.d.). Principles of Microeconomics. Retrieved January 05, 2017, from https://www.saylor.org/books/University of Oklahoma. (2016, August 03). Resolving Conflicts at Work: Employee Information. Retrieved from Human Resource:http://hr.ou.edu/Employees/Career-Development/Resolving-Conflicts-at-Work#3931281-what-is-workplace-conflictGriffith College. (17 June, 2011). The Importance of Human Resource Management. Retrieved from https://www.griffith.ie/blog/importance-human-resource-managementChron. (2017). The Role of Human Resource Management in Organizations. Retrieved from http://smallbusiness.chron.com/role-human-resource-management-organizations-21077.html

15

T H A N K Y O U

The key for us has always been hiring very smart people

said Bill Gates, Microsoft.