HUMAN RELATION

By:Mr. Anslin S.K., M.Sc(N)Sacon, karur.

TERMS Human relation: way people get along

with each other. Self understanding: knowledge about

weakness and strengths related to self. Social behavior: behavior directed

towards members of same species. Motivation: driving and pulling force that

derives behavior towards some goal.

HUMAN RELATION Human relation can be defined as the

cordial atmosphere in an organization in which people practice the art of living in a way that they communicate, act, interact with each other recognizing the need of each other as well as their views, values & temperaments which show that they have interest & feeling for each other leading to better motivation and morale of people at all level in the organization.

SELF UNDERSTANDING A person need to understand self, so as to

meet the expectations of others. He should be able to understand his weakness and strengths.

It is important to an individual to understand him or herself and his or her own feelings and competencies for engaging in social activities.

People learn about themselves from engaging in contextual challenges.

They develop a self understanding which makes them able to engage in social life.

An understanding of self means understanding his attitude, personality, communication ability & behavior etc.

IMPORTANCE OF HR

Satisfaction A sense of belonging Boosts the morale Increases productivity Co – operation with each other Improves co-ordination

SOCIAL BEHAVIOR

The nature of an individual’s behavior can be influenced by interaction between an inherited pattern of genes and a particular environment, physical characteristics and cultural differences in behavior observed among people as a result of learning but not of inborn racial characteristics.

CONT…

The term ‘behavior’ includes all motor or conative activities (like walking, swimming, dancing etc...), cognitive activities (like thinking, reasoning, imagining etc..) and affective activities (like feeling, happy, sad and angry etc..)

FACTORS AFFECTING BEHAVIOR/ PERSONALITY Biological factors Ductless endocrine glands Physique Body chemistry Other factors Social factors Home School Society

MOTIVATIONDefine: Motivation refer to the states within a person or

animal that drives behavior towards some goals.- Morgan and king (1975)

Motivation refers to all the internal conditions that stir up activity and sustain activity of an individual.- Guilford (1960)

Motive• Needs in

individuals

Motivating• Activating

needs & improving needs satisfaction environment

Motivation

• Engagement in action behavior

CONCEPT OF MOTIVATION There are three terms to understand the

concept of motivation i.e. motive, motivating, motivation and their relationship.

CONT… Motive:

A motive is restlessness, a lack, a force which pull energizes the organism to do something to reduce restlessness, to remedy the lack, to mitigate the force.

Motivating:It is a term which implies that one person, in the social context, induces another to engage in action (towards goal).

Motivation:Motivation is the channelization & activation of motives. Its action behavior itself. Its depends on motives and motivating, therefore, becomes a complex process.

DRIVE Drive is physiological state, a state which

leads one to activity. This state of the body lead the ‘O’ to certain specific and selective activity which produce tension.

Drive is purely an energy which is mobilized and made available for activity.

CLASSIFICATION OF MOTIVES/ DRIVES/ HUMAN NEEDS Organic/ physiological/ biological motives:

Hunger, thirst, a desire for sex, temperature regulation, sleep, pain avoidance, and a need for oxygen.

Personal motives: need for curiosity, security achievement, the need for self-actualization.

Social motives: Gregariousness, need for power, prestige, social position, self-assertiveness.

Unconscious motives

FRUSTRATION The term ‘frustration’ refers to the blocking of

behavior directed toward a goal. If motives are frustrated, or blocked, emotional feelings and behavior often result.

Motives

Obstacle block

to achieve

goal

Unfulfilled goal/ satisfac-

tion

Frustra-tion

Emotio-nal

feelings &

behavior

SOURCES OF FRUSTRATION Environmental frustration

e.g.: locked door, lack of money, people, parents & teacher.

Personal frustratione.g.: abilities, lack of necessary effort, wrong approach.

Conflict – produced frustratione.g.: depression, anxiety, fear, guilt etc.

CONFLICT

A state of indecisiveness which arise when two equally strong and fairly identical drives compete with each other resulting in anxiety.

TYPES OF CONFLICT

Approach –approach conflict Avoidance –avoidance conflict Approach –avoidance conflict Multiple approach –avoidance conflict

SOME COMMON CONFLICT

Independence Vs Dependence Achievement Vs Fear of failure Cooperation Vs competition Hostility Vs approval

CONFLICT RESOLUTION Define the problem in terms of the interests

of both parties. Identify all possible options for solution Evaluate options for solution Decide on an acceptable solution Develop an implementation plan Develop a process for evaluating

effectiveness Talk about the experience

GROUP DYNAMICS

A group is collection of two or more people who interact with each other, accepts their rights and obligations, share common identity & work towards the achievement of common goal.

STAGES

1. Forming Stating: explaining people how to behave Modeling: demonstrating behavior for others to

adopt Importing: bringing the behavior in customary in

other social situation. 2. Storming: feel comfortable in group3. Norming: start talking, resolving conflict4. Performing: decision making, plm solving5. Transference: group back to go

GROUP DEVELOPMENT

FORMING1. Orientation 2. Guidance

STORMING1.Conflict roles &

responsibility2. Individual recognition

NORMING1. Resolution of

issue2. Development

of social agreement

PERFORMING1. Mutual assistance

2. Understanding of roles and goals

TRANSFERENCE1. Emotional support

TECHNIQUE FOR MANAGING GROUP DYNAMICS

Pacing Listing Equalizing participation Taking a break