HUC Staffing Levels UW-Hospital and Clinics Project Proposal – February 15, 2000 Team U Jeanette...
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Transcript of HUC Staffing Levels UW-Hospital and Clinics Project Proposal – February 15, 2000 Team U Jeanette...
HUC Staffing LevelsUW-Hospital and Clinics
Project Proposal – February 15, 2000
Team UJeanette Amanda
Agatha ChenMiko HadikusumaAsha Ramnarine
Presentation Agenda Project Background Problem Statement Performance Measures Alternatives Methods Limitations and Challenges Deliverables
Project Background Health Unit Coordinator (HUC)
Transcription and communication of physician orders
Maintenance, security and confidentiality of the medical record (a legal document)
Communicate with internal & external customers Act as communication bridge between doctors
and clients UW-Hospital Contacts
Beth Brace, Training Officer Patricia Padjen, Nurse Manager Patrick Laemmrich, Management Engineer
Problem Statement The role of the HUC needs to be
restructured to improve efficiency and effectiveness in accomplishing tasks. Examples of problems include low job
satisfaction, high turnover in the position, errors, and customer dissatisfaction.
Possible Performance Measures Wait time (people, orders) Errors Job satisfaction Cost (turnover, training, errors) Productivity (# of orders, calls, and
admissions/discharges)
Alternatives to Be Considered Splitting job (clerical vs. technical) Hiring more people (determine
how many and educational background)
Staffing model
Alternatives Not Considered Cross-training into direct care Studying all 22 units Redesigning workstations Developing specific training
program
Methods Study 3 units (different times, shifts,
and days) Time study Task analysis Identify similar activities between units Identify source of interruptions
Job satisfaction survey Best practices
Best Practices UHC affiliations St. Mary’s Hospital Meriter Hospital
Limitations HUCs’ time Budget Space and organization of
workstation Detail-oriented position, but
constant interruptions can result in errors
Union and labor negotiations
Deliverables Best practices report and
presentation Final report and presentation Staffing model and
recommendations
Schedule
Challenges Time constraint Data collection in cramped space Schedule conflicts Limiting scope
QUESTIONS OR COMMENTS?