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A Safe Journey

HTM Personenvervoer NV Bernetta Harting, Co-ordinator Public Safety & Crisis

management

Breukelen, March 13, 2013

E

Public Safety & Security a safe journey

Contents of the presentation

Introduction

Vision and policy

HTM Organization

A safe network from A to B

Why security measures?

Mix of measures

Questions

O

A

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Public Safety & Security a safe journey

Public Transportation, a key to:

Promote mobility

Promote sustainable environment for contemporary and future generations

Create and maintain attractive cities

Foster the economic performance of cities and communities

Nourish social equity in providing access to transport to the majority of

citizens

Vision and policy

Vision

Safe climate for everybody in vehicles, stations and environment by

co-operation, training and synergy

HTM is no police organisation

Distinguish between subjective and objective feelings of safety

Policy

De-escalation vs zero-tolerance

Co-operation with local partners & colleagues

Safety & Security arrangements

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A safe network from A to B

Co-

operation

Environment

Route

Station

Organizational, architectural and

electronic

measures

Why security measures?

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Why security measures? - 2

To avoid or to minimize

Dodge fare

Violence

Severe nuisance, vandalism, graffiti and (group) aggression

Unwanted group behavior

Hanging around

Tram surfing

Emergency break incidents

All incidents registered according to the national ABC Incident

Categories

Why security measures? - 3

ABC Incidents 2011

ABC Incidents

2012

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Mix of measures O-A-E concept

Organizational

Architectural

Electronical/

technical

Plan

Do Check

Act

Organizational

Educated and well trained staff: bus and tram drivers, security, camera surveillance

- Public safety & anti-terrorism: e-learning and in groups, with trainers/actors, workshops

- law and regulations

- physical and mental training

- training by police > use of handcuffs

Adequate response organization

Clean, non-damaged and safe vehicles and stops/stations (CPTED)

Inspection by the driver/guard during the journey

Flexible teams suggestion of intensive human invigilation

Security arrangements with police, authorities, schools, local partners

Stakeholder analysis

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Organizational – 2

HTM Ticket Control & Security Department

Ticket control – handcuffs

Security – non-armed

Flexible Support Team

Customer Service & Information & Communication

Camera surveillance and back-up organization

School programs

Exchange of knowledge/co-operation Dutch PT Companies

Establishing local and national safety & security arrangements

Full co-operation with local partners and government

Organizational - 3

Do’s & dont’s

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Organizational – 4

Safety and security projects

Accompanying school youth and providing school programs and lessons

Collective briefing with security guards shopping mall and police

Collective ban to hardened offenders

Local, national en international platforms public safety & security

Close cooperation Dutch National Railways and others

Close cooperation with Ministry of Infrastructure & Environment

Close cooperation with Ministry of Internal Affairs

Architectural

Occasions to design and increase the sense of situational prevention…

New stations, equipment or rolling stock

Refurbishing stations, equipment or rolling stock

After a specific accident or security breach

Situational prevention (CPTED) improves:

Front space behavior > expected / wanted

Back space behavior > unexpected / unwanted

Source: Ydesign Foundation

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Architectural - 2

Criminal Prevention Through Environmental Design (CPTED) A multi-disciplinary approach to deterring criminal behavior through environmental design.

Strategies rely upon the ability to influence offender decisions that precede criminal acts by affecting

the built, social and administrative environment.

Examples in public transport

Lighting

Use of material

Color

Design of environment

Sight lines

Social eyes

Organizational activities and cooperation

Architectural – 3

Situational Prevention

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Architectural – 4

Interior of vehicles

Maintenance and cleaning

Position of the seats

Seats

Bars

Lighting and colour

Use of space

Architectural – 5

Situational disaster…

Dodge fare

Drugs

Illegals

No ID

Weapons

Agression

Vandalism

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Electronical/technical

(Intelligent) camera surveillance

Modern communication network

Chip card

Visiotainment

Facebook

Twitter

Electronical/technical - 2

HTM’s vision on CCTV

Goals of CCTV

Increase passenger and employee safety

Reducing (costs) vandalism, graffiti and filthiness

Prevention of criminality and terrorism

Police investigation

But…, with a constant focus on:

common sense

the human factor

and an adequate response organization

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Electronical/technical - 3

HTM’s vision on CCTV

At stations, tunnels and facilities

Fixed, dome, controllable camera’s

Platforms, elevators, stairs, ticket vending machines, SOS/Information-

columns, fire equipment, alarm buttons, hot spots

Camera surveillance room 24/7

Secure images 7 days; direct access from CCTV-room to hard-disks on stations

CopWebb Incident Registration and Management Information System (Dashboard)

Linking life images to Police CCTV Room

Pilot Life CCTV from tram cars

Public Safety & Security a safe journey

Questions

?

Contact information: HTM Corporate Affairs Bernetta Harting MSSM RCE Tel. + 31 70 3848227 Mob. +31 6 20628799 E-mail: b.harting@htm.net