Job Analysis of Branch Manager Alfalah Bank

REPORT ON JOB ANALYSIS

Group members

Izhar Alam Kifayat Khadim Hussain Razmeer khan Amir

Introduction

Bank Alfalah Limited is a private bank in Pakistan owned by the Abu Dhabi Group.

Bank Alfalah was incorporated on June 21, 1997 as a public limited company.

Bank Alfalah is the 6th largest bank of Pakistan with 648 branches in Pakistan and abroad.

Introduction of interviewee

The manager interviewed for the purpose of job analysis is Amir Uddin. He works at the Bank AlFalah.

Address : Bank AlFalah, Hayatabad, Karkhano Market, Jamrud road, Peshawar, Pakistan

Contact : 091-5822903-907

Job title

Reports to

Duties & Responsibilities

Regional headquarters / Managers

All the departments of the branch

Marketing of the bank which includes achieving the deposit targets

Job purpose

Plan, direct & control the cash counter services & branch operations and distribution of work among staff & provide quality service

to the customers.

Job Specification

Minimum Qualifications

Behavioral Skills

Minimum Experiences

Job related Skills

Bachelor's/Master’s Degree in Business Administration or any related specialization

4-6 Years of experience in relevant field

Strong knowledge & experience of bank’s operating procedures

1: Strong communication 2: Problem solving and decision making3: Customer dealing skills

JOB OPPORTUNITY AT BANK ALFALAH LIMITED

Bank Alfalah requires energetic, career oriented & motivated individuals to join its progressive team for the following position (including Islamic Banking)

BRANCH MANAGER

LOCATION: ALL MAJOR CITIES IN PAKISTAN

Job Objective:Managing & leading the branch effectively to achieve liabilities & SME targets; implementation of superior customer services standards.

Job Requirements:• Post Graduate from foreign/HEC recognized University• Minimum 4-6 years of banking experience in all major areas including credits and operations, with

at least 2 years Branch Manager• Customer services skills; ability to build and maintain a loyal customer base & ensure continued

customer satisfaction • Candidates applying for Islamic banking should possess good knowledge of Islamic modes of

Financing Interested candidates who fulfill the above criteria may apply within 15 days from the date of advertisement. Send your CV on the below mentioned address with Job Title/Location mentioned in the Cover Letter & the Envelop.Human Resource Division

5th Floor, Plot # 10, Hayatabad, Peshawar, Pakistan

www.bankalfalah.com.pkOnly shortlisted candidates will be called for interview

Keep on visiting our website for other challenging assignments in Corporate Banking & other Divisions(Wee are Equal Opportunity Employer)

Selection Process

.

Group Discussion

Personal Interview

Medical examinationBackground Investigation

Written Test

Initial Screening

Job Offer

Why do you think you would do well at this job?Question 1:-

• I am the person that learn quickly & perform better under pressure, am a very good team player that motivate others in other to achieve the company’s common goals.

• I have relevant skills & experience

What motivates you to do your best on the job?Question 2:-

• I was motivated both by the challenge of finishing the projects on time & by managing the teams that achieved our goals.

• I want to be successful in my job, both for my own personal satisfaction & for my employer.

Why should we hire you for this job?Question 3:-

• Explaining key skills & strengths, namely – Quick learning, excellent communication skills, etc.

Task Analysis Record Form

Task ListWhen & How

Often Performed

Quantity & Quality of

Performance

Conditions Under Which Performed

Where best Learned

Skills or Knowledge Required

1:- Plan & direct the bank operations2:- Supervise the human resource 3:- Excellent services to Customers 4:- Supervise/Sign periodic reports 5:- Achieving deposit targets

24/7

Monthly

Excellent

Excellent

Normal condition

Planning skills & interpersonal

skills

Interpersonal skills &

consumer services skills

On the job

On the job

On the job

On the job

On/off the job

Supervisory skills

Costumer services skills & communication

skills

Normal condition

Normal condition

Normal condition

Normal condition

Excellent

Excellent

Excellent

Daily basis

Daily basis

Unknown

Supervisory skills

• What is a KPI?• A Key Performance Indicator (KPI) is a

measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs to evaluate their success at reaching targets.

Build relation with customers

Strong relation with employees

Plan & direct the operations of the branch

KPIs

Value based service

s

Bank statements E-

mail facilitie

s

Time management

in operati

ons

Feedback box

Promotion

Authority

Strong customer relation…

Strong relation with employees …

Involving in Decision Making

Friendly environmen

t

Team work Evaluation performanc

e based