Case Application

“Reinventing the Wheel at Apex Door Company”

“Notorious”Umar Farooq Rana

Hasan JawadSherbano

Hira ShafiqueMehru Iqbal

Coverings

• Summary• Questions

Summary

• Jim Delancy, President of Apex is facing problem with his employees, they just don’t listen to him, no matter what he tells them to do, in the end they do whatever they want to

• 2 examples in the case validates Jim’s discomfort with the employees

Cont..

• Example 1

• Door designer department: Designers are supposed to work with architectures to design good doors.

• But they just keep messing on, they are designing too much steel doors which is obviously costly for a 30 story building.

Cont..

• Example 2

• Order processing unit: Jim wants complete details of the customers but the clerks just wont understand how to handle multiple order forms and they wont classify the customers into mentioned groups.

Cont..

• Current training process:

• No job training manual• Out-dated job description• Person leaving the company trains the new employees

in 1-2 weeks

• Training is same for machinists, secretaries, assemblers, engineers and accounting clerks.

Q1.What do you think of Apex’s training process? Could it help to explain why employees “do things their way” and if so, how?

Answer

• Apex Training Process is very haphazard

• Company doesn’t have a training manual as well as out of date job descriptions for the employees who are supposed to be trained

• Weak accountability system

• The person assigned to perform training is likely to have very low motivation (a departing employee)

Cont..

• With no formal descriptions the trainer will teach “their way” of accomplishing tasks

• There is no training documentation

• One receives training in “how to train.”

• There are no outcome measures to determine if the training was successful

Cont..

• These are the main defect which shows the lay back attitude of employees and resistance to change

• Employees are been used to working the way they wish to work and according to their working styles it is due to organizational structure and culture.

Q2: What role should job descriptions play in training at Apex?

Answer

• Training and development: • For advising on employee training and development• Identify training requirements;

Q3: Explain what would you do to improve the training process at Apex?

Answer

Before the Training Program:

•Explain to the employee why they are selected for the training program•Explain to the staff what is expected from them in terms of punctuality, attendance and participation in the training program•Introduce employees to each other so they feel comfortable with their fellow participants•Ensure the employee understand how the training program will benefit their current job performance

Cont..

During the training program:

• Managers should discuss any problems or uncertainties that arise in order to help participants

After the training program:• Meet with course participants to review

(1) what they learned, (2) how will they use the new knowledge in their day-to-day work, (3) suggestions they have for improving the course(4) who else should attend the course

Thank You