Hr Scorecard Walmart

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HUMAN RESOURCES BALANCED SCORECARD FOR WAL-MART

HUMAN RESOURCES VISION

Providing a low cost leadership and achieving an operational efficiency

CUSTOMER PERSPECTIVE

Customer needs ought to be served through a low cost strategy. Customer is the king.

STRATEGIC OBJECTIVES PERFORMANCE MEASURES

Objective: Improve Customer Satisfaction

Description: Meet and exceed customer expectations.

Actions: Measures:

Define services and validate our customers expectations Generating a brigade of loyal customers

Develop operational standards

Selecting employees whose KSAs and individual goals are in alignment with business objectives

Rewarding employees for their innovation that promotes low cost strategy.

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FINANCIAL PERSPECTIVE

To satisfy our customers and stakeholders, what financial objectives must we accomplish?


Objective: Reduce Certain HR Related Costs

Description: Identify areas of opportunity and implement methods to reduce costs

Actions: Measures:

Reduce turnover costs Turnover Rates (differentiated by years of service, job classification, etc.),

Reduce absenteeism Absence Rate

Reduce workers comp costs Workers comp payroll rate

Engage staff to identify areas of opportunities Lost work day rate

Objective: Enhance the value and return on HR investment

Description: Provide high value business focused HR services to continue to be efficient in low cost strategy.

Actions: Measures:

Providing training facilities to the employees so as to enhance employees innovation and promote low cost measures in the company

Return on Investment measures

Train the employees to treat customers as their Kings.

Provide incentives and health care facilities so as to prevent dissent amongst the employees

Cost of training

Cost of benefits

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INTERNAL PERSPECTIVE

To satisfy customers, which internal business process they excel in?


Objective: Improve employee satisfaction with walmart as an employer

Description: Improve overall employee satisfaction

Actions:

Measures:

Continue effort to brand Walmart as a great place to work Select Staff Opinion Survey item(s)

Pilot effective strategies within Walmart to improve satisfaction Select turnover data

Objective: Improve employee commitment

Description: Improve employee willingness to stay and actively contribute to the organization

Actions: Measures:

Identify key commitment drivers Select Staff Opinion Survey item(s)

Develop plans to affect positive change

Objective: Strengthen Rewards & Recognition Program

Description: Develop and enhance rewards and recognition programs to effectively motivate workforce

Actions: Measures:

Reward the highly innovative employees who promote low cost strategies of the company.

Staff Opinion Survey results

Assess and communicate best practices

Enhance how-to information for rewards & recognition implementation

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Objective: Strengthen recruiting & hiring of the right person, in the right job at the right time

Description: Continue to develop and enhance effective recruiting methods to optimize the selection and success of new hires

Actions: Measures:

Identify key attributes of working successfully at Wal-Mart Turnover

Utilize technology more effectively for recruiting and screening applications

Customer Satisfaction Survey

Integrate good employer story and branding efforts into recruiting

Objective: Workforce Planning

Description: Develop and implement methods to plan for and proactively meet future staffing needs

Actions: Measures:

Create and implement workforce planning tools. Turnover

Analyze turnover data Time to fill

Completed Actions

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LEARNING & GROWTH PERSPECTIVE

To achieve our goals, how must WAL-MART learn and innovate?


Objective: Enhance HR Staff knowledge & skills in strategic areas

Description: Train HR staff in key focus areas

Actions: Measures:

Identify skills, measure gaps, develop learning tools and plans

Train the HR staff to motivate the employees to perform and reduce dissatisfaction amongst the employees. EMPLOYEE ENGAGEMENT PRATICES.

HR Skills Learning Plan

Courses Delivered

Validate HRs Competency

Objective: Create, model performance management & communication best practices in HR

Description: Continue to develop, enhance & share with the campus best practices in communication and performance management

Actions: Measures:

Enhance individual expectations to align with the strategic plan & the incentive plan

Staff Opinion Survey Scores

Enhance & implement existing communication plans with HR staff Periodic Web Survey of HR population

Create an implementation plan to model best practices

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AREAS FOR IMPORVEMENT

How to further develop the practices of WAL-Mart so as to reduce the issues related to HRM ISSUES at Walmart?


Objective: To avoid HRM issues at Wal-Mart

Description: To avoid legal and other HR issues at WALMART

Actions: Measures already adopted:

Better work conditions by providing them with sufficient vacations, lunch breaks during their working hour spread, sufficient benefits package and so on.

Remove the anti union stance so as to inculcate compliance amongst the workers.

To improve affirmative action measures in the company and diversify the company more.

Improvement in healthcare benefits at workplace

Have adopted that strategy in China.

Have adopted that in few Wal-Mart stores in USA. (needs more improvement)

Hr Scorecard Walmart

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