HP LaserJet 3050/3052/3055/3090/3092 all-in-one User Guide - ENWW
Transcript of HP LaserJet 3050/3052/3055/3090/3092 all-in-one User Guide - ENWW
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HP LaserJet 3050/3052/3055/3390/3392All-in-One User Guide
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HP LaserJet 3050/3052/3055/3390/3392all-in-one
User Guide
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Copyright and License
2006 Copyright Hewlett-PackardDevelopment Company, LP
Reproduction, adaptation, or translationwithout prior written permission is prohibited,except as allowed under the copyright laws.
The information contained in this documentis subject to change without notice.
The only warranties for HP products andservices are set forth in the express warrantystatements accompanying such productsand services. Nothing herein should beconstrued as constituting an additionalwarranty. HP shall not be liable for technicalor editorial errors or omissions containedherein.
Part number Q6500-90909
Edition 1, 4/2006
Trademark Credits
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Linux is a U.S. registered trademark of LinusTorvalds.
Microsoft, Windows, Windows NT, andWindows XP are U.S. registeredtrademarks of Microsoft Corporation.
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ENERGY STAR and the ENERGY STARlogo are U.S. registered marks of theUnited States Environmental ProtectionAgency.
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Table of contents
1 All-in-one basicsAll-in-one configurations.........................................................................................................................2
HP LaserJet 3050 all-in-one..................................................................................................2HP LaserJet 3052/3055 all-in-one.........................................................................................3HP LaserJet 3390/3392 all-in-one.........................................................................................4
All-in-one features..................................................................................................................................5All-in-one parts.......................................................................................................................................7
HP LaserJet 3050 all-in-one parts.........................................................................................7Front view..............................................................................................................7Back view..............................................................................................................8Interface ports.......................................................................................................8Control panel.........................................................................................................9
HP LaserJet 3052/3055 all-in-one parts..............................................................................10Front view............................................................................................................10Back view............................................................................................................10Interface ports.....................................................................................................11Control panel.......................................................................................................11
HP LaserJet 3390/3392 all-in-one parts..............................................................................12Front view............................................................................................................12Back view............................................................................................................12Interface ports.....................................................................................................13Control panel.......................................................................................................13
2 SoftwareSoftware installation.............................................................................................................................16
Typical installation...............................................................................................................16Minimum installation............................................................................................................16
Printer drivers.......................................................................................................................................17Supported printer drivers.....................................................................................................17Additional drivers.................................................................................................................17Select the correct printer driver............................................................................................18Printer-driver Help (Windows)..............................................................................................18Gaining access to the printer drivers...................................................................................19What other software is available?........................................................................................19
Software for Windows..........................................................................................................................20Software components for Windows.....................................................................................20
HP ToolboxFX.....................................................................................................20Embedded Web server (EWS)............................................................................20
Using Add or Remove Programs to uninstall.......................................................................20
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Software for Macintosh.........................................................................................................................21HP Director..........................................................................................................................21Macintosh Configure Device (Mac OS X V10.3 and Mac OS X V10.4)...............................21PDEs (Mac OS X V10.3 and Mac OS X V10.4)...................................................................22Installing software for Macintosh.........................................................................................22
Installing Macintosh printing system software for direct connections (USB)............................................................................................................................22Installing Macintosh printing system software for networks................................23
To remove software from Macintosh operating systems.....................................................23
3 Media specificationsGeneral guidelines...............................................................................................................................26Choosing paper and other media.........................................................................................................26
HP media.............................................................................................................................26Media to avoid.....................................................................................................................26Media that can damage the all-in-one.................................................................................27
Guidelines for using media...................................................................................................................28Paper...................................................................................................................................28Labels..................................................................................................................................29
Label construction...............................................................................................29Transparencies....................................................................................................................29Envelopes............................................................................................................................30
Envelope construction.........................................................................................30Envelopes with double-side seams.....................................................................30Envelopes with adhesive strips or flaps..............................................................31Envelope storage................................................................................................31
Card stock and heavy media...............................................................................................31Card stock construction.......................................................................................31Card stock guidelines..........................................................................................31
Letterhead and preprinted forms.........................................................................................32Supported media weights and sizes.....................................................................................................33Printing and storage environment........................................................................................................36
4 Using the all-in-oneLoading media into the input trays.......................................................................................................38
Loading documents to fax, copy, or scan............................................................................38Loading input trays, HP LaserJet 3050/3052/3055 all-in-one..............................................40
Priority input slot..................................................................................................40250-sheet input tray (tray 1)................................................................................40
Loading input trays, HP LaserJet 3390/3392 all-in-one.......................................................41Single-sheet priority input slot (tray 1).................................................................41250-sheet input tray (tray 2 or optional tray 3)....................................................41
Controlling print jobs.............................................................................................................................42Print-settings priorities.........................................................................................................42Selecting a source...............................................................................................................42Selecting a type or size........................................................................................................42
Using the all-in-one control panel.........................................................................................................43Changing the all-in-one control-panel display language......................................................43Changing the default media size and type...........................................................................43
To change the default media size.......................................................................43
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To change the default media type.......................................................................44Changing the default tray configuration .............................................................44
Using the all-in-one volume controls....................................................................................44Changing the alarm volume................................................................................45Changing the volume for the fax.........................................................................45Changing the ring volume of the fax...................................................................46Changing the all-in-one control-panel key-press volume....................................46
5 PrintingUsing features in the Windows printer driver........................................................................................48
Creating and using quick sets..............................................................................................48Creating and using watermarks...........................................................................................49Resizing documents............................................................................................................49Setting a custom paper size from the printer driver.............................................................50Using different paper and printing covers............................................................................50Printing a blank first page or last page................................................................................50Printing multiple pages on one sheet of paper....................................................................51Printing on both sides..........................................................................................................51
To print on both sides automatically (HP LaserJet 3390/3392 all-in-one)...........52To print on both sides manually (HP LaserJet 3050/3052/3055 all-in-one)........52To print on both sides manually (HP LaserJet 3390/3392 all-in-one).................54
Using features in the Macintosh printer driver......................................................................................55Creating and using presets in Mac OS X V10.3 and Mac OS X V10.4...............................55Printing a cover page (Macintosh).......................................................................................56Printing multiple pages on one sheet of paper (Macintosh).................................................56Printing on both sides (Macintosh)......................................................................................57
To print on both sides automatically (HP LaserJet 3390/3392 all-in-one)...........57To print on both sides manually (HP LaserJet 3050/3052/3055 all-in-one)........57To print on both sides manually (HP LaserJet 3390/3392 all-in-one)(Macintosh).........................................................................................................59
Selecting an output location (HP LaserJet 3390/3392 all-in-one)........................................................60Printing on special media.....................................................................................................................61
Printing on special media (HP LaserJet 3050/3052/3055 all-in-one)...................................61Printing on special media (HP LaserJet 3390/3392 all-in-one)............................................62Transparencies and labels...................................................................................................63Custom-size media and card stock......................................................................................63Colored paper......................................................................................................................63Envelopes............................................................................................................................64Heavy paper........................................................................................................................64Letterhead and preprinted forms.........................................................................................64
Canceling a print job.............................................................................................................................65
6 FaxBasic fax features and tasks................................................................................................................68
Fax control-panel buttons....................................................................................................68Specifying the fax settings...................................................................................................68
Setting the time and date....................................................................................69Setting the fax header.........................................................................................69
Sending faxes......................................................................................................................70Using manual dial................................................................................................................73
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Redialing manually..............................................................................................................74To redial manually...............................................................................................74
Canceling a fax job..............................................................................................................75To cancel the current fax job...............................................................................75To cancel a fax job by using the Fax Job Status.................................................75
Changing the default light/dark (contrast) setting................................................................75Changing resolution settings...............................................................................................76Changing the default glass-size setting...............................................................................77Selecting tone-dialing or pulse-dialing mode.......................................................................77Changing the redial settings................................................................................................78Changing autoreduction settings for incoming faxes...........................................................79Blocking or unblocking fax numbers....................................................................................80
Advanced fax features and tasks.........................................................................................................81Using speed-dial entries, one-touch keys, and group-dial entries.......................................81
Using dialing characters......................................................................................81To insert a pause................................................................................81
To program or edit speed-dial entries and one-touch keys.................................82To delete speed-dial entries and one-touch keys...............................................83To program speed-dial entries or one-touch keys quickly...................................83To manage group-dial entries.............................................................................84
To program group-dial entries............................................................84To delete group-dial entries................................................................84To delete an individual from a group-dial entry..................................85To delete all phone book entries........................................................85
Inserting a dial prefix............................................................................................................86Sending a delayed fax.........................................................................................................87Using billing codes...............................................................................................................88Reprinting a fax....................................................................................................................89Automatic two-sided printing (duplexing) of received faxes (HP LaserJet 3390/3392 all-in-one only)..........................................................................................................................90Deleting faxes from memory................................................................................................90Using fax forwarding............................................................................................................91Using fax polling..................................................................................................................91Changing the silence-detect mode......................................................................................92Creating stamp-received faxes............................................................................................92Setting the fax-error-correction mode..................................................................................93Changing the V.34 setting...................................................................................................93Changing the sound-volume settings..................................................................................94
To change the fax-sounds (line-monitor) volume (HP LaserJet 3050 all-in-one).....................................................................................................................94To change the fax-sounds (line-monitor) volume (HP LaserJet3055/3390/3392 all-in-one).................................................................................94To change the ring volume..................................................................................94
Fax logs and reports.............................................................................................................................95Printing the fax activity log...................................................................................................95Printing a fax call report.......................................................................................................96Setting print times for the fax call report..............................................................................96Including the first page of each fax on the fax call report....................................................97Printing a phone book report...............................................................................................97Printing the billing-code report.............................................................................................97
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Printing the block-fax list......................................................................................................98Printing all fax reports..........................................................................................................98
Sending and receiving faxes by using a computer...............................................................................99Other ways to set up your fax.............................................................................................................102
To receive faxes when you hear fax tones........................................................................102Setting the answer mode...................................................................................................102Changing ring patterns (distinctive ring)............................................................................103Changing the rings-to-answer setting................................................................................104
Using the rings-to-answer setting......................................................................104To set the number of rings-to-answer...............................................................104
Sending a fax by dialing from an extension telephone......................................................105Changing the detect-dial-tone setting................................................................................105Receiving faxes on a shared phone line............................................................................106
To receive faxes when you hear fax tones........................................................106Making an extension telephone available to receive faxes................................................106Connecting the all-in-one to a phone line (HP LaserJet 3050/3055 all-in-one).................107Connecting the all-in-one to a phone line (HP LaserJet 3390/3392 all-in-one).................108
Connecting additional devices............................................................................................................110Using a dedicated fax line..................................................................................................110Using a shared telephone line...........................................................................................110To connect additional devices to the HP LaserJet 3050/3055 all-in-one...........................111To connect additional devices to the HP LaserJet 3390/3392 all-in-one...........................114
7 CopyStarting a copy job..............................................................................................................................118Canceling a copy job..........................................................................................................................119Adjusting the copy quality...................................................................................................................120Adjusting the lighter/darker (contrast) setting.....................................................................................121Reducing or enlarging copies.............................................................................................................122
Adjusting the copy size......................................................................................................122Changing the number of copies.........................................................................................................124Changing the copy-collation setting...................................................................................................125Copying onto media of different types and sizes................................................................................126Copying two-sided documents (HP LaserJet 3050 all-in-one)...........................................................128Copying two-sided documents (HP LaserJet 3052/3055 all-in-one)..................................................129Using automatic two-sided printing (duplexing) to copy documents (HP LaserJet 3390/3392 all-in-one)....................................................................................................................................................130Changing tray selection (HP LaserJet 3390/3392 all-in-one).............................................................132Copying photos and books (HP LaserJet 3052/3055/3390/3392 all-in-one only)..............................133Viewing copy settings (HP LaserJet 3390/3392 all-in-one only)........................................................135
8 ScanUnderstanding scanning methods......................................................................................................138Scanning from the all-in-one control panel (Windows).......................................................................139
Programming the all-in-one Scan To button......................................................................139To create, modify, or delete destinations...........................................................................140Scanning to e-mail.............................................................................................................140Scanning to a file...............................................................................................................141Scanning to other programs..............................................................................................141
Scanning by using HP LaserJet Scan (Windows)..............................................................................142
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Scanning from the all-in-one and HP Director (Macintosh)................................................................143Scanning to e-mail.............................................................................................................143Scanning to a file...............................................................................................................143Scanning to a software program........................................................................................144Using page-by-page scanning...........................................................................................144
Canceling a scan job..........................................................................................................................144Scanning by using other software......................................................................................................145
Using TWAIN-compliant and WIA-compliant software......................................................145Scanning from a TWAIN-enabled program.......................................................145
To scan from a TWAIN-enabled program.........................................145Scanning from a WIA-enabled program (Windows XP only)............................145
To scan from a WIA-enabled program.............................................145Scanning a photo or a book...............................................................................................................146Scanning by using optical character recognition (OCR) software......................................................147
Readiris..............................................................................................................................147Scanner resolution and color..............................................................................................................148
Resolution and color guidelines.........................................................................................149Color..................................................................................................................................149
To clean the scanner glass................................................................................................................150
9 NetworkingSet up the all-in-one and use it on the network (HP LaserJet 3052/3055/3390/3392 all-in-one only)...........................................................................................................................................................152
Configuring a network-port-connected all-in-one...............................................................152Configuring a direct-connected shared all-in-one..............................................................153Changing from a direct-connected shared all-in-one to a network-port-connected all-in-one.....................................................................................................................................154
Using the embedded Web server or HP ToolboxFX..........................................................................155Setting a network password...............................................................................................................155Using the all-in-one control panel.......................................................................................................156
Network configuration page...............................................................................................156Configuration page............................................................................................................156IP configuration..................................................................................................................156
Manual configuration.........................................................................................156Automatic configuration.....................................................................................157
Link speed and duplex settings.........................................................................................157Supported network protocols..............................................................................................................158TCP/IP configuration..........................................................................................................................160
Server-based, AutoIP, and manual TCP/IP configuration.................................................160Server-based TCP/IP configuration...................................................................................160Default IP address configuration (AutoIP).........................................................................160TCP/IP configuration tools.................................................................................................161
Using DHCP.......................................................................................................................................161UNIX systems....................................................................................................................161Windows systems..............................................................................................................162
Windows NT 4.0 Server....................................................................................162Windows 2000 Server.......................................................................................164
NetWare systems..............................................................................................................165To discontinue DHCP configuration...................................................................................165
Using BOOTP.....................................................................................................................................166
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Why use BOOTP?.............................................................................................................166BOOTP on UNIX................................................................................................................167
Systems that use Network Information Service (NIS).......................................167Configuring the BOOTP server.........................................................................167Bootptab file entries..........................................................................................167
Configuring for LPD printing...............................................................................................................169Introduction........................................................................................................................169
About LPD.........................................................................................................170Requirements for configuring LPD....................................................................171
LPD setup overview...........................................................................................................171Step 1. Setting up IP parameters......................................................................171Step 2. Setting up print queues.........................................................................171Step 3. Printing a test file..................................................................................171
LPD on UNIX systems.......................................................................................................172Configuring print queues for BSD-based systems............................................172Example: Printcap entry....................................................................................172Example: Creating spooling directory...............................................................173Configuring print queues using SAM (HP-UX systems)....................................173Printing a test file...............................................................................................174
LPD on Windows NT/2000 systems..................................................................................175Installing TCP/IP software (Windows NT).........................................................175Configuring a network all-in-one for Windows 2000 systems...........................177Configuring a network all-in-one for Windows NT 4.0 systems.........................178Verifying the configuration.................................................................................178Printing from Windows clients...........................................................................178
LPD on Windows XP systems ..........................................................................................179Adding Windows optional networking components...........................................179Configuring a network LPD all-in-one...............................................................179
Adding a new LPD all-in-one............................................................179Creating an LPR port for an installed all-in-one................................180
TCP/IP................................................................................................................................................181Introduction........................................................................................................................181
Internet Protocol (IP).........................................................................................181Transmission Control Protocol (TCP)...............................................................181User Datagram Protocol (UDP).........................................................................181
IP address..........................................................................................................................182IP address: network portion..............................................................................182IP address: host portion....................................................................................182IP address structure and class..........................................................................182
Configuring IP parameters.................................................................................................183Dynamic Host Configuration Protocol (DHCP)..................................................183BOOTP..............................................................................................................183
Subnets..............................................................................................................................184Subnet mask.....................................................................................................184
Gateways...........................................................................................................................184Default gateway................................................................................................184
10 Convenience stapler (HP LaserJet 3392 all-in-one only)Understanding the convenience stapler.............................................................................................186Loading staples..................................................................................................................................187
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Using the convenience stapler...........................................................................................................189Clearing stapler jams..........................................................................................................................191
11 How do I?Print: How do I?..................................................................................................................................194
Change the all-in-one print settings, such as volume or print quality, in HP ToolboxFX...........................................................................................................................................194Print on both sides (Windows)...........................................................................................195
To print on both sides automatically (HP LaserJet 3390/3392 all-in-one).........195To print on both sides manually (HP LaserJet 3050/3052/3055 all-in-one)......195To print on both sides manually (HP LaserJet 3390/3392 all-in-one)...............197
Print on both sides (Macintosh).........................................................................................198To print on both sides automatically (HP LaserJet 3390/3392 all-in-one).........198To print on both sides manually (HP LaserJet 3050/3052/3055 all-in-one)......199To print on both sides manually (HP LaserJet 3390/3392 all-in-one)(Macintosh).......................................................................................................200
Use the single-sheet priority input slot (tray 1)..................................................................200Print on special media.......................................................................................................201
Printing on special media (HP LaserJet 3050/3052/3055 all-in-one)................201Printing on special media (HP LaserJet 3390/3392 all-in-one).........................202Transparencies and labels................................................................................203Custom-size media and card stock...................................................................203Colored paper...................................................................................................203Envelopes.........................................................................................................203Heavy paper......................................................................................................204Letterhead and preprinted forms.......................................................................204
Fax: How do I?...................................................................................................................................205Use the Setup Wizard........................................................................................................205Send a fax from the all-in-one ...........................................................................................205Reprint a fax......................................................................................................................206Print the fax activity log......................................................................................................207Forward received faxes to another fax number.................................................................208Send and receive faxes by using a computer....................................................................209Add or delete a contact......................................................................................................211To delete speed-dial entries and one-touch keys..............................................................212Fax phone book.................................................................................................................212To program or edit speed-dial entries and one-touch keys...............................................214Create a new group list......................................................................................................215
To program group-dial entries...........................................................................215To delete group-dial entries..............................................................................216To delete an individual from a group-dial entry.................................................216To delete all phone book entries.......................................................................217
Import contacts from another source.................................................................................217Change the default light/dark (contrast) setting.................................................................218Change resolution settings................................................................................................219Use the all-in-one control-panel buttons............................................................................220Enter text from the control panel........................................................................................220
Copy: How do I?.................................................................................................................................221Copy two-sided documents (HP LaserJet 3050 all-in-one)...............................................221Copy two-sided documents (HP LaserJet 3052/3055 all-in-one)......................................222
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Use automatic two-sided printing (duplexing) to copy documents (HP LaserJet3390/3392 all-in-one).........................................................................................................223Reduce or enlarge copies..................................................................................................225
Adjusting the copy size.....................................................................................225Adjust the lighter/darker (contrast) setting.........................................................................226Change the copy-collation setting......................................................................................227Adjust the copy quality.......................................................................................................228Copy onto media of different types and sizes....................................................................229Change tray selection (HP LaserJet 3390/3392 all-in-one)...............................................230Change the number of copies............................................................................................231
Scan: How do I?.................................................................................................................................232Use HP LaserJet Scan......................................................................................................232Scan from the all-in-one control panel...............................................................................232Program the all-in-one Scan To button..............................................................................233Create, modify, or delete destinations...............................................................................233Scan to e-mail....................................................................................................................234Scan to a folder..................................................................................................................234
Network: How do I?............................................................................................................................235Set up the all-in-one and use it on the network.................................................................235
To configure a network port-connected all-in-one configuration (direct modeor peer-to-peer printing)....................................................................................235To configure a direct-connected shared all-in-one (client server printing)........236To change from a direct-connected shared all-in-one to a network port-connected all-in-one configuration....................................................................237
Set my network password..................................................................................................237Other: How do I?................................................................................................................................238
Clean the paper path.........................................................................................................238To clean the paper path from HP ToolboxFX....................................................238To clean the paper path from the all-in-one control panel.................................239
Restore the factory-set defaults.........................................................................................239Use the Embedded Web server (EWS).............................................................................240Find the user guide............................................................................................................240
User guide links.................................................................................................240Where to look for more information...................................................................240
Setting up the all-in-one....................................................................240Using the all-in-one...........................................................................241
Receive toner warnings.....................................................................................................241Receive toner warnings from the all-in-one at the all-in-one control panel(HP LaserJet 3390/3392 all-in-one)..................................................................241Receive toner warnings from the all-in-one at my computer (HP LaserJet3390/3392 all-in-one)........................................................................................241Receive toner warning e-mail messages from the all-in-one (HP LaserJet3390/3392 all-in-one)........................................................................................242
View the control-panel menu items for the all-in-one (HP LaserJet 3390/3392 all-in-one)...........................................................................................................................................242Use the convenience stapler.............................................................................................243Load staples......................................................................................................................245Clear stapler jams..............................................................................................................247Replace the print cartridge.................................................................................................249Clear jams..........................................................................................................................251
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Clear jams from the print cartridge area............................................................251Clear jams from the input trays (HP LaserJet 3050/3052/3055 all-in-one).......252Clear jams from the input trays (HP LaserJet 3390/3392 all-in-one)................252Clear jams from the output bin..........................................................................256Clear jams from the straight-through output path (HP LaserJet 3390/3392 all-in-one)...............................................................................................................257Clear jams from the automatic two-sided printing (duplexing) path..................259Clear jams from the automatic document feeder (ADF)....................................262
Order new supplies............................................................................................................264
12 Managing the all-in-one and maintenanceInformation pages...............................................................................................................................266
Demo page........................................................................................................................266Usage page.......................................................................................................................266Configuration page............................................................................................................266Supplies Status page (HP LaserJet 3390/3392 all-in-one)................................................268Network configuration page...............................................................................................269Fax logs and reports..........................................................................................................269
HP ToolboxFX....................................................................................................................................270To view HP ToolboxFX......................................................................................................270Status.................................................................................................................................271
Event log...........................................................................................................271Alerts..................................................................................................................................272
Set up status alerts...........................................................................................272Set up e-mail alerts...........................................................................................272
Fax.....................................................................................................................................273Fax tasks...........................................................................................................273Fax phone book................................................................................................273Fax send log......................................................................................................275Fax receive log..................................................................................................275
Help...................................................................................................................................275System settings.................................................................................................................276
Device information............................................................................................276Paper handling..................................................................................................277Print quality.......................................................................................................277Paper types.......................................................................................................277System setup....................................................................................................278Service..............................................................................................................278Device Polling...................................................................................................278
Print settings......................................................................................................................278Printing..............................................................................................................278PCL 5e..............................................................................................................279PostScript..........................................................................................................279
Network settings................................................................................................................279Macintosh Configure Device (Mac OS X V10.3 and Mac OS X V10.4).............................................280Embedded Web server.......................................................................................................................281
Features.............................................................................................................................281Managing supplies.............................................................................................................................282
Checking status and ordering supplies (HP LaserJet 3390/3392 all-in-one only).............282To check supplies status by using the control panel.........................................282
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To check supplies status by using HP ToolboxFX............................................282Storing supplies.................................................................................................................283Replacing and recycling supplies......................................................................................283HP policy on non-HP supplies...........................................................................................283
Resetting the all-in-one for non-HP supplies (HP LaserJet 3390/3392 all-in-one)...................................................................................................................283
HP fraud hotline.................................................................................................................283Cleaning the all-in-one.......................................................................................................................285
To clean the exterior..........................................................................................................285To clean the scanner glass and white platen (HP LaserJet 3050 all-in-one).....................285To clean the scanner glass (HP LaserJet 3052/3055/3390/3392 all-in-one).....................286To clean the lid backing (HP LaserJet 3052/3055/3390/3392 all-in-one)..........................287To clean the automatic document feeder (ADF) pickup roller assembly (HP LaserJet3052/3055/3390/3392 all-in-one).......................................................................................288Cleaning the paper path....................................................................................................291
To clean the paper path from HP ToolboxFX....................................................291To clean the paper path from the all-in-one control panel.................................292
Changing the print cartridge...............................................................................................................293Changing the automatic document feeder (ADF) on the HP LaserJet 3390/3392 all-in-one.............295Changing the automatic document feeder (ADF) pickup roller and load arm assembly (HP LaserJet3052/3055/3390/3392 all-in-one).......................................................................................................297
13 TroubleshootingTroubleshooting checklist...................................................................................................................302Clearing jams.....................................................................................................................................305
Causes of jams..................................................................................................................305Tips to avoid jams .............................................................................................................305Where to look for jams.......................................................................................................306Print cartridge area............................................................................................................306Input trays (HP LaserJet 3050/3052/3055 all-in-one)........................................................308Input trays (HP LaserJet 3390/3392 all-in-one).................................................................309Output bin..........................................................................................................................312Straight-through output path (HP LaserJet 3390/3392 all-in-one).....................................312Automatic two-sided printing (duplexing) path (HP LaserJet 3390/3392 all-in-one)..........314Jams occur in the automatic document feeder (ADF).......................................................317
Control-panel messages....................................................................................................................320Alert and warning messages ............................................................................................320
Alert and warning message tables....................................................................320Critical error messages......................................................................................................326
Critical error message-tables............................................................................326Print problems....................................................................................................................................328
Print quality problems........................................................................................................328Improving print quality.......................................................................................328
Understanding print-quality settings.................................................328To temporarily change print-quality settings....................328To change print-quality settings for all future jobs............328
Identifying and correcting print defects.............................................................329Print-quality checklist........................................................................329General print-quality issues..............................................................329
Media-handling problems..................................................................................................333
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Print-media guidelines.......................................................................................334Solving print-media problems............................................................................334
Performance problems......................................................................................................335Fax problems......................................................................................................................................337
Problems receiving faxes...................................................................................................337Problems sending faxes....................................................................................................339Voice-call problems...........................................................................................................341Media-handling problems..................................................................................................341Performance problems......................................................................................................342
Copy problems...................................................................................................................................343Preventing problems..........................................................................................................343Image problems.................................................................................................................343Media-handling problems..................................................................................................344Performance problems......................................................................................................346
Scan problems...................................................................................................................................347Solving scanned-image problems......................................................................................347Scan-quality problems.......................................................................................................349
Preventing problems.........................................................................................349Solving scan-quality problems..........................................................................349
Network problems..............................................................................................................................350Verifying that the all-in-one is on and online......................................................................350Resolving communication problems with the network.......................................................350
Control-panel display problems..........................................................................................................352Stapler problems (HP LaserJet 3392 all-in-one)................................................................................352Troubleshooting PostScript (PS) errors..............................................................................................353Troubleshooting common Macintosh problems..................................................................................354
Problems with Mac OS X V10.3 and Mac OS X V10.4......................................................354Troubleshooting tools.........................................................................................................................356
All-in-one pages and reports..............................................................................................356Demo page........................................................................................................356Configuration page............................................................................................356Supplies Status page (HP LaserJet 3390/3392 all-in-one)...............................356
Fax reports.........................................................................................................................357Fax activity log..................................................................................................358Fax call report...................................................................................................358Phone book report.............................................................................................358Billing-code report.............................................................................................359
HP ToolboxFX...................................................................................................................359To view HP ToolboxFX.....................................................................................359Troubleshooting tab..........................................................................................359
Service menu.....................................................................................................................360Restoring the factory-set defaults.....................................................................360Cleaning the paper path....................................................................................360T.30 protocol trace............................................................................................361Archive print......................................................................................................361
Appendix A Accessories and ordering informationSupplies..............................................................................................................................................364Memory (HP LaserJet 3390/3392 all-in-one).....................................................................................364Cable and interface accessories........................................................................................................364
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Paper-handling accessories (HP LaserJet 3390 all-in-one)...............................................................364User-replaceable parts.......................................................................................................................365Paper and other print media...............................................................................................................365Supplementary documentation...........................................................................................................366
Appendix B Service and supportHewlett-Packard limited warranty statement......................................................................................370Print Cartridge Limited Warranty Statement.......................................................................................371Availability of support and service......................................................................................................372HP Customer Care.............................................................................................................................372Hardware service...............................................................................................................................373Extended warranty.............................................................................................................................373Guidelines for repacking the printer...................................................................................................374
Appendix C All-in-one specificationsPhysical specifications.......................................................................................................................376Electrical specifications......................................................................................................................376Power consumption............................................................................................................................377Environmental specifications..............................................................................................................377Acoustic emissions.............................................................................................................................378
Appendix D Regulatory informationFCC compliance.................................................................................................................................380Environmental Product Stewardship program....................................................................................381
Protecting the environment................................................................................................381Ozone production..............................................................................................................381Power consumption...........................................................................................................381HP LaserJet printing supplies............................................................................................382Nederlands........................................................................................................................383Taiwan...............................................................................................................................383Disposal of waste equipment by users in private household in the European Union........384Material safety data sheet..................................................................................................384For more information.........................................................................................................384
Telephone Consumer Protection Act (United States)........................................................................385IC CS-03 requirements.......................................................................................................................386EU statement for telecom operation...................................................................................................387New Zealand telecom statements......................................................................................................387Declaration of conformity (HP LaserJet 3390, 3392, 3055, and 3050)..............................................388Declaration of conformity (HP LaserJet 3052)...................................................................................389Country-/region-specific safety statements........................................................................................390
Laser safety statement......................................................................................................390Canadian DOC statement..................................................................................................390Korean EMI statement.......................................................................................................390Finnish laser statement......................................................................................................391
Glossary.............................................................................................................................................................393
Index...................................................................................................................................................................397
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1 All-in-one basics
All-in-one configurations All-in-one features All-in-one parts
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All-in-one configurationsThe all-in-one is available in the following configurations.
HP LaserJet 3050 all-in-one
HP LaserJet 3050 all-in-one printer, fax, copier, scanner
Prints letter-size pages at speeds up to 19 pages perminute (ppm) and A4-size pages at speeds up to 18 ppm
PCL 5e and PCL 6 printer drivers and HP postscript level3 emulation.
Priority input slot holds up to 10 pages. Tray 1 holds up to 250 sheets of print media or 10
envelopes.
Average yield for the standard black print cartridge is2000 pages in accordance with ISO/IEC 19752. Actualyield depends on specific use.
Hi-Speed universal serial bus (USB) 2.0 port. V.34 fax modem and 4-megabyte (MB) flash fax-storage
memory.
32-MB random-access memory (RAM). 30-page automatic document feeder (ADF).
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HP LaserJet 3052/3055 all-in-one
HP LaserJet 3052 all-in-one printer, scanner, copier
Prints letter-size pages at speeds up to 19 ppm and A4-size pages at speeds up to 18 ppm
PCL 5e and PCL 6 printer drivers and HP postscript level3 emulation
Priority input slot holds up to 10 pages. Tray 1 holds up to 250 sheets of print media or 10
envelopes.
Average yield for the standard black print cartridge is2000 pages in accordance with ISO/IEC 19752. Actualyield depends on specific use.
Hi-Speed USB 2.0 port and port for connecting to a10/100Base-T network.
32-MB RAM. 50-page automatic document feeder (ADF).The HP LaserJet 3055 all-in-one printer, fax, copier,scanner has all of the features of the HP LaserJet 3052 all-in-one, plus:
V.34 fax modem and 4-MB flash fax-storage memory.
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HP LaserJet 3390/3392 all-in-one
HP LaserJet 3390 all-in-one printer, fax, copier, scanner
Prints letter-size and A4-size pages at speeds up to 22ppm.
PCL 5e and PCL 6 printer drivers and HP postscript level3 emulation.
Single-sheet priority input slot (tray 1) for sheet-fedprinting.
Tray 2 holds up to 250 sheets of print media or 10envelopes.
Optional 250-sheet input tray (tray 3) available. Automatic 2sided (duplex) printing, receiving faxes, and
copying.
Average yield for the standard black print cartridge is2500 pages in accordance with ISO/IEC 19752. Actualyield depends on specific use.
Average yield for the high-capacity print cartridge is 6000pages in accordance with ISO/IEC 19752. Actual yielddepends on specific use.
Hi-Speed USB 2.0 port and port for connecting to a10/100Base-T network.
V.34 fax modem and 4-MB flash fax-storage memory. 64-MB RAM. Flatbed scanner and 50-page automatic document
feeder (ADF).
One available DIMM slot for memory expansion andadditional font support (memory expandable to 192 MB).
The HP LaserJet 3392 all-in-one printer, fax, copier,scanner has all of the features of the HP LaserJet 3390 all-in-one, plus:
Additional 250-sheet input tray (tray 3) included. 64-MB memory DIMM. Convenience stapler.
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All-in-one featuresExcellent print quality 1200 dots per inch (dpi) with Image REt 2400 text and graphics.
Adjustable settings to optimize print quality. The HP UltraPrecise print cartridge has a finer toner formulation that provides sharper text
and graphics.
Fax Full-functionality fax capabilities with a V.34 fax; includes a phone book, fax polling, anddelayed-fax features (HP LaserJet 3050 all-in-one, HP LaserJet 3055 all-in-one,HP LaserJet 3390 all-in-one, and HP LaserJet 3392 all-in-one).
For more information, see Fax.
Copy Includes ADF that allows faster, more efficient copy jobs with multiple-page documents.For more information, see Copy.
Scan The HP LaserJet 3052/3055/3390/3392 all-in-one provides 1200 ppi, 24-bit full-colorscanning from letter/A4-size scanner glass.
The HP LaserJet 3050 all-in-one provides 600 pixels per inch (ppi), 24bit full-colorscanning from the contact image sensor through the automatic document feeder (ADF).
All models include an ADF that allows faster, more efficient scan jobs with multiple-pagedocuments.
For more information, see Scan.
Staple The HP LaserJet 3392 all-in-one includes a convenience stapler for fast and convenientstapling of up to 20 sheets of 80 g/m2 or 20 lb media at the all-in-one.
Large-capacity replaceable staple cassette holds 1,500 staples.For more information, see Convenience stapler (HP LaserJet 3392 all-in-one only).
Networking (HP LaserJet3052/3055/3390/3392 all-in-one only)
TCP/IP LPD 9100
Printer driver features Fast printing performance, built-in Intellifont and TrueType scaling technologies, andadvanced imaging capabilities are benefits of the PCL 6 printer language.
Automatic language-switching
The all-in-one automatically determines and switches to the appropriate printer language(such as PS or PCL 6) for the print job.
Interface connections Hi-Speed USB 2.0 port. 10/100 ethernet (RJ45) network port (HP LaserJet 3052/3055/3390/3392 all-in-one only).
Environmental features PowerSave mode (HP LaserJet 3052/3055/3390/3392 all-in-one only) ENERGY STAR qualified
Economical printing N-up printing (printing more than one page on a sheet). See Printing multiple pages onone sheet of paper or Printing multiple pages on one sheet of paper (Macintosh).
Two-sided printing using the automatic duplexer (HP LaserJet 3390/3392 all-in-one only). Economode setting uses less toner.
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Supplies A Supplies Status page with a print cartridge gauge that show the supply levels that remain(HP supplies only; HP LaserJet 3390/3392 all-in-one).
No-shake cartridge design. Authentication for HP print cartridges (HP LaserJet 3390/3392 all-in-one). Enabled supplies-ordering capability (HP LaserJet 3390/3392 all-in-one).
Accessibility Online user guide that is compatible with text screen-readers. Print cartridges can be installed and removed by using one hand. All doors and covers can be opened by using one hand.
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All-in-one partsBefore using the all-in-one, familiarize yourself with the parts of the all-in-one
HP LaserJet 3050 all-in-one parts
Front view
6
81
23
54
7
1 Tray 1
2 Priority input slot
3 Output bin
4 Automatic document feeder (ADF) output bin
5 ADF input tray
6 ADF media lever
7 Control panel
8 Cartridge-door release
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Back view
11
9 12
10
9 Interface ports
10 Security-lock slot
11 Power switch.
12 Power receptacle
Interface portsThe HP LaserJet 3050 all-in-one contains one Hi-Speed USB 2.0 port and fax ports.
1
2
1 Hi-Speed USB 2.0 port
2 Fax ports
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Control panel
2 3 541
1 Fax controls. Use the fax controls to change commonly used fax settings. For information about using the fax controls,see Fax.
2 Alphanumeric buttons. Use the alphanumeric buttons to type data into the all-in-one control-panel display and dialtelephone numbers for faxing. For information about using alphanumeric key characters, see Fax.
3 Menu and cancel controls. Use these controls to select menu options, determine the all-in-one status, and cancel thecurrent job.
4 Copy controls. Use these controls to change commonly used default settings and to start copying. For instructions aboutcopying, see Copy.
5 Scan controls. Use these controls to scan to e-mail or to a folder. For instructions about scanning, see Scan.
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HP LaserJet 3052/3055 all-in-one parts
Front view
71
26
3
4
5
1 Tray 1
2 Priority input slot
3 Output bin
4 Automatic document feeder (ADF) input tray
5 ADF output bin
6 Control panel
NOTE The control panel for the HP LaserJet 3055 all-in-one, with fax controls, is shown. The control panel forthe HP LaserJet 3052 all-in-one does not have fax controls.
7 Cartridge-door release
Back view
10
118
9
8 Interface ports
9 Security-lock slot
10 Power connector
11 Power receptacle
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Interface portsThe HP LaserJet 3052/3055 all-in-one has two interface ports: a 10/100Base-T (RJ-45) network portand a Hi-Speed USB 2.0 port. The HP LaserJet 3055 all-in-one also has fax ports.
2
3
1
1 Network port
2 Hi-Speed USB 2.0 port
3 Fax ports (HP LaserJet 3055 all-in-one only)
Control panel
2 3 541
1 Fax controls (HP LaserJet 3055 all-in-one only; the HP LaserJet 3052 all-in-one does not have fax controls). Usethe fax controls to change commonly used fax settings. For information about using the fax controls, see Fax.
2 Alphanumeric buttons. Use the alphanumeric buttons to type data into the all-in-one control-panel display and dialtelephone numbers for faxing. For information about using alphanumeric key characters, see Fax.
3 Menu and cancel controls. Use these controls to select menu options, determine the all-in-one status, and cancel thecurrent job.
4 Copy controls. Use these controls to change commonly used default settings and to start copying. For instructions aboutcopying, see Copy.
5 Scan controls. Use these controls to scan to e-mail or to a folder. For instructions about scanning, see Scan.
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HP LaserJet 3390/3392 all-in-one parts
Front view
7
9
10
8
1
2
5
4
3
6
1 Tray 2
2 Single-sheet priority input slot (tray 1)
3 Print-cartridge door
4 Top (face-down) output bin
5 Control panel
6 Automatic document feeder (ADF) input tray
7 Automatic document feeder (ADF) output bin
8 Convenience stapler (HP LaserJet 3392 all-in-one only)
9 Power switch
10 Optional tray 3 (standard on HP LaserJet 3392 all-in-one; optional on HP LaserJet 3390 all-in-one).
Back view
14
1312
11
11 Power connector
12 Rear output door (face-up output bin for the straight-through output path)
13 DIMM door
14 Interface ports
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Interface portsThe HP LaserJet 3390/3392 all-in-one has two interface ports: a 10/100Base-T (RJ-45) network portand a Hi-Speed USB 2.0 port. The HP LaserJet 3390/3392 all-in-one also has fax ports.
2 31
1 Hi-Speed USB 2.0 port
2 Network port
3 Fax ports
Control panelUse the following illustration to identify the all-in-one control-panel components.
51 32 405
06
07
08
Shift
1 Fax controls. Use the fax controls to change commonly used fax settings. For information about using the fax controls,see Fax.
2 Alphanumeric buttons. Use the alphanumeric buttons to type data into the all-in-one control-panel display and dialtelephone numbers for faxing. For information about using alphanumeric key characters, see Fax.
3 Menu and cancel controls. Use these controls to select menu options, determine the all-in-one status, and cancel thecurrent job.
4 Copy controls. Use these controls to change commonly used default settings and to start copying. For instructions aboutcopying, see Copy.
5 Scan controls. Use these controls to scan to e-mail or to a folder. For instructions about scanning, see Scan.
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2 Software
Software installation Printer drivers Software for Windows Software for Macintosh
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Software installationIf your computer meets the recommended minimum requirements, you have two options when installingthe software from the CDs that came with the all-in-one.
Typical installationThe following software is included with a typical installation:
HP ToolboxFX HP LaserJet Scan program and driver HP LaserJet Fax Readiris OCR (not installed with other software; separate installation is required) Printer drivers (PCL 6, PCL 5e, PostScript Level 2 emulation) HP Director (Macintosh) HP All-in-One Setup Assistant (Macintosh)
Minimum installationThe following software is included with a minimum installation:
PCL 6 printer driver HP LaserJet Scan program and driver
NOTE Minimum installation supports faxing by using the control panel.
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Printer driversThe product comes with software that allows the computer to communicate with the product (by usinga printer language). This software is called a printer driver. Printer drivers provide access to productfeatures, such as printing on custom-sized paper, resizing documents, and inserting watermarks.
Supported printer driversThe following printer drivers are provided for the product. If the printer driver that you want is not on theproduct CD or is not available on www.hp.com, contact the manufacturer or distributor of the programthat you are using, and request a driver for the product.
NOTE The most recent drivers are available at www.hp.com. Depending on the configurationof Windows-based computers, the installation program for the product software automaticallychecks the computer for Internet access in order to obtain the latest drivers.
Operating system1 Fax driver PCL 6 printerdriver
PCL 5 printerdriver
PS printerdriver
PPD2 printerdriver
Microsoft Windows 98
Windows Millennium (Me)
X
X
X
X
X
X
Windows 2000
Windows XP
Windows Server 2003
X
X
X
X
X
X
X
X
X
X
X
Mac OS X V10.3 andMac OS X V10.4
X X X
1 Not all product features are available from all drivers or operating systems. See the context-sensitive help in the printer driverfor available features.
2 A Macintosh printer driver and the necessary PostScript (PS) Printer Description files (PPDs) are included with the all-in-one.
Additional driversThe following drivers are not included on the CD, but are available from the Internet.
UNIX model scripts. Linux drivers. Windows XP 64-bit driversYou can obtain Model