Hp es culture_book

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About our teamHP Enterprise Services

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Who we are and what we aspire to beThis book is about both who we are today and what we aspire to be. We believe a great services business starts with the HP values and core principles as our foundation. And we want to take it even further. What’s unique about Enterprise Services is that our product is our people. So we asked ourselves, “What do we need to unite and inspire our people? What will it take for us to win: for our business, for our customers, and for our people?”

From there, we talked with and collaborated with a lot of you to construct ideas that were both emotionally meaningful and functional. We prototyped, tested, and iterated on those ideas from a human point of view. What you will experience in the following pages of this book is the path that leads from the idea stage into people’s lives and what we, the people of Enterprise Services, aspire to be.

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Our HP values

Trust and respect

We work together to create a culture of inclusion built on trust, respect, and dignity for all.

Achievement and contributionWe strive for excellence in all we do; each person's contribution is a critical key to our success.

Results through teamworkWe effectively collaborate, always looking for more efficient ways to serve our customers.

Meaningful innovationWe are the technology company that invents the useful and the significant.

Uncompromising integrityWe are open, honest, and direct in our dealings.

Our HP values have remained the same through dramatic company growth and extraordinary global change. These have been our foundation since the 1960s when Bill and Dave introduced their values to HP.

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We are driven to achieve meaningful results• We are doers not talkers.• We aim high and deliver as promised.• We create products and solutions with impact.

You can take HP out of the garage, but you can't take the garage out of HP. We are a collection of doers with a shared belief that actions speak louder than words. We have an enthusiasm for results. We ask big questions. We take big risks and are driven by our passion to make contributions and create solutions that have impact.

Our HP core principles

We have a desire to make a difference• For our customers

• For our colleagues

• Through technology and innovation

• For our communities and the environment

Each of us comes to work knowing we can make a contribution and be a positive force for good. And to this end, every day we create positive change through purposeful innovations both big and small that benefit society every day.

We believe in the power of people• We hire great people and let them lead.

• We play as a team.

• We achieve competitive advantages through our people.

HP’s success is determined to a large degree by the quality of the contributions and the relationships we build with our co-workers, customers, and communities. We believe in and work every day to leverage the power of people and different perspectives to amplify our own ideas and achieve great things together. We maintain many different relationships with many different people but we always approach them in the same spirit: with honesty, respect, and integrity.

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Always accountable

Will to win

Passion for customers

Highly capable and innovative

People and team developer

HP leader attributes

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This is our HP rallying cryWe make it matterOur promise—to make technology work for you—speaks to what we create, which is technology in every form—from hardware to software, services and integrated solutions—and why we create it. It speaks to our unique approach to business, especially as it applies to where we are headed, by reinforcing the notion of relationships and collaboration, taking on the world’s most critical challenges. It also emphasizes the human touch we put into all our technology, from aiding earthquake victims to inspiring kids to stay in school—to make it both relevant and personal to you. To make it all matter.

This is our inspirational statement that builds excitement and commitment to our vision and our future. It’s what the people of HP do to make a difference in delivering meaningful results that matter for our customers, our communities, and each other. At HP, we make it matter.

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When you put it all together—our values and core principles, the leadership attributes and behaviors, and our rallying cry—you see a cultural ecosystem grounded in the past but relevant for our present and future, with a focus on what truly differentiates HP.

One of HP’s early innovations was the HP Way, a management style shaped by Bill Hewlett and Dave Packard. It was revolutionary at the time and the principles still hold true today. As a model for the way we act, the way we treat others, and the way

we conduct business, it has served us well throughout the years while HP grew to become the world’s largest technology company.

As we look at where HP is today from both a challenges and opportunities perspective—along with the multiple leadership changes over the past several years and acquisitions of companies with diverse cultures—we need the culture to be a unifying foundation for HP’s future success—what we call the HP Way Now.

HP Way Now

Trust and respect / Achievement and contribution / Results through teamwork / Meaningful innovation / Uncompromising integrity

HP rallying cry


HP core principles

HP values

We make it matter

Always accountable / Will to win / Passion for customersHighly capable and innovative / People and team developer

Desire to make a difference / Achieve meaningful resultsBelieve in the power of people

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People philosophyWe believe that lasting business success comes from treating your employees like you would treat your customers— engaging them, inspiring them, serving them, and celebrating them.

Our cause…is to build an organization that brings out the very best in people—to help each person reach their full potential so they can better serve our customers, our company, their families, and communities.

Unite and inspire our peopleIn ES, our product is our people. We’ve got a higher purpose around our people and, it’s a pretty big one...

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Leadership applies to everyoneWe understand that building an organization that brings out the very best in people starts with being clear about the specific behaviors necessary to deliver on our promises to each other and to our customers.

To be truly excellent, we believe that everyone needs to show leadership: Everyone drives innovation and inspires their teammates; everyone takes responsibility for results and embraces change; everyone is committed to bringing their absolute best.

The ES Behaviors represent what leadership means for us in a services business; they are our guideposts for how we do everything.

ES Behaviors

Unified BYOD essentials

Reach out and connect

Work stronger together

Think win-win-win

Focus on outcomes the right way

Celebrate and energize

Be humble and care more

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Think win-win-winWe believe that the only definition of success is when HP, our customers, and our people, all win. We know that all three are necessary to fuel and sustain business success. We design new solutions by understanding what all three care about and what will make them successful.

“A company that focuses solely on profits ultimately betrays both itself and society.”Bill Hewlett and Dave Packard

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Focus on outcomes the right wayWe see the outcomes we want and rigorously manage to achieve them. We believe that success should be measured not just by what is achieved, but how it is achieved.

We create a climate where things get done by empowering one another within an aligned framework; and we know that with empowerment comes accountability.

“The price of greatness is responsibility.”

Winston Churchill

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Reach out and connect We seek to build open and honest relationships and resolve conflict in a personal and constructive way. We consistently use our relationships to connect, serve, and add value. When we understand people’s values, needs, and desires— we build a foundation to greatness.

“Nothing beats personal, two-way communication for fostering cooperation and teamwork and for building an attitude of trust and understanding among employees.”

Dave Packard

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Work strongertogether

“Talent wins games, but teamwork and intelligence wins championships.” Michael Jordan

We believe in deep collaboration, which allows us to innovate. We are “in it together” and we support one another and make each other better. We stay connected to the field and work together to stay close to our customers.

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“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.”

John Quincy Adams

We understand that passion and celebration are necessary to sustain energy. We take every opportunity to personally recognize and appreciate excellence, and we energize others with our creativity and passion.

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“If people know you care, it brings out the best in them.”

Richard Branson, Founder, the Virgin Group

While we show confidence in our work, we have the humility to admit when we’re wrong and the courage to change. We recognize that caring as a differentiator means going beyond our technology and service offerings and really caring more than we need to, more than expected, and more completely than the competition.

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ES Behaviors

How will you lead?




Think win-win-win




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Actions index

• Always asks, “What is the right thing to do with regards to HP, customers, and our people?”

• Actively listens to learn what people care about

• Takes steps to grow business and financial acumen

• Focuses on the right things. Makes things happen. Delivers results

• Achieves results modeling ES behaviors

• Takes risks, is flexible, and learns fast; makes mid-course corrections when necessary

• Accountable for agreed upon results

• Always respectful in interactions and communications

• When conflict or problems arise, doesn’t hide from it. Constructively takes issues head on

• Looks for and brings out the very best in people

Think win-win-win Reach out and connect


Specific actions for ES BehaviorsTo drive behavior, you have to measure the right things. Skills such as collaboration can't be measured on a bar chart. We need to be clear and talk about skills that will make us a great services business. This is not just about measuring outcomes, this is about how we achieve those outcomes.

• Practices a high level of collaboration across teams and with customers

• Is a constant learner. Looks for new ideas and tools to continuously learn and improve

• Inspires teammates. Understands their strengths and makes everyone around them better. Helps drive team to its full potential

• Continually finds ways to build others up

• Cultivates optimism. Believes that it is within his/her power to create new ideas that will have a positive impact

• Speaks about people as if they were present. Doesn’t spread negativity

• Shares creativity and passion

• Demonstrates humility. Doesn’t let personal pride get in the way of doing the right thing

• Makes things right when he/she is wrong. Apologizes quickly

• Shows respect and care in every interaction

• Finds out what really matters to people and shows care about those things




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Who we are


Think win-win-win

ES Behaviors

HP rallying cry


HP core principles

HP values

We make it matter

Trust and respect / Achievement and contribution / Results through teamwork / Meaningful innovation / Uncompromising integrity

Always accountable / Will to win / Passion for customersHighly capable and innovative / People and team developer

Desire to make a difference / Achieve meaningful resultsBelieve in the power of people




Think win-win-win




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ES FY13 priorities

Let’s do this…

1. Re-establish ES as a safe pair of hands.

2. Increase ES’ relevance to our customers’ agenda.

3. Make our numbers.

4. Set ES up for long-term success.

5. Unite and inspire our people.

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This book is dedicated to…the gifted and amazing people of HP Enterprise Services

© Copyright 2013 Hewlett-Packard Development Company, L.P. All rights reserved.

This book is not for retail sale. The materials contained in this volume are part of HP Enterprise Services, and should not be duplicated in any way unless consent by the authors is given.

Version 1.0, March 2013

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