How to Manage Projects the Profitable Way Using Sage CRM
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Transcript of How to Manage Projects the Profitable Way Using Sage CRM
© 2015 TimeLinx Software, Inc.
www.TimeLinxSoftware.com
How to Manage Projects the Profitable Way Using Sage CRM
© 2015 TimeLinx Software, Inc.
www.TimeLinxSoftware.com
TimeLinx Background
Established 2001
HQ in Boston, Massachusetts
2,000+ users in 10 countries
Companies ranging from 10 to 300 users
© 2015 TimeLinx Software, Inc.
www.TimeLinxSoftware.com
Product Objectives
• Eliminate Duplicate Systems• Simplify Time & Expense Entry for Staff• Connect with ERP to Eliminate Retyping for Billing• Improve communications turnover from sales to delivery• Improve Project Profitability• Speed up “Quote-to-Cash”• Maximize Staff Utilization• Continue Relationships after the Deal is Won
© 2015 TimeLinx Software, Inc.
www.TimeLinxSoftware.com
Industries Served
• Manufacturing Services• Consulting• Technology Integration• Engineering• Architecture• HVAC Installation• Construction• Accounting
• Software Development• Surveyors• Oil & Gas Field Operations• Office Design & Outfitting• Audio/Visual Integrators• Managed IT Services• Graphic Design/Advertising• IT Field Services
© 2015 TimeLinx Software, Inc.
www.TimeLinxSoftware.com
You want visibility across the organization You want one place for all customer info from lead to delivery
to invoicing You want salespeople to stay involved with the customer to
up-sell/cross-sell You want only accurate data in your accounting system You want to know if forecasts meet actuals You want improved cash flow with timely invoices You want improved profits and happ(ier) customers!
“Relationships Don’t End When the Deal is Won”
© 2015 TimeLinx Software, Inc.
www.TimeLinxSoftware.com
AreasBudgetsCalendarsCasesContractsChange OrdersCommunicationsDiscussionsDocuments
EquipmentExpense EntryFinancesGantt ChartsMaterialsMilestonesOpportunitiesPeopleProducts
Project ManagementPurchase OrdersTask ManagementTeamsTime EntryRisksSignature CaptureSitesTask Usage
Compete Project Management
© 2015 TimeLinx Software, Inc.
www.TimeLinxSoftware.com
The Wrong Way
© 2015 TimeLinx Software, Inc.
www.TimeLinxSoftware.com
* Exact configuration based on customer requirements
1: CRM 2: ERP
The Right Way
© 2015 TimeLinx Software, Inc.
www.TimeLinxSoftware.com
• Can you easily, and in real-time, determine non-performing and under-performing workers, projects and customers?
Ask Yourself These Questions
© 2015 TimeLinx Software, Inc.
www.TimeLinxSoftware.com
• Are there invoice delays and errors because data must be re-entered from multiple systems and spreadsheets?
Ask Yourself These Questions
© 2015 TimeLinx Software, Inc.
www.TimeLinxSoftware.com
• Are you capturing “out-of-scope” work in time for possible additional billing?
Ask Yourself These Questions
© 2015 TimeLinx Software, Inc.
www.TimeLinxSoftware.com
• Are you wasting time on pro-forma invoices because time and expenses weren’t approved BEFORE they got into your ERP system?
Ask Yourself These Questions
© 2015 TimeLinx Software, Inc.
www.TimeLinxSoftware.com
• Does it take too long to capture, compile, mark-up, bill and defend out-of-pocket expenses?
Ask Yourself These Questions
© 2015 TimeLinx Software, Inc.
www.TimeLinxSoftware.com
• Do you know how much revenue you lose each year by not capturing time for all work performed?
Ask Yourself These Questions
© 2015 TimeLinx Software, Inc.
www.TimeLinxSoftware.com
• Can you maximize the utilization for every worker who you can bill for?
Ask Yourself These Questions
© 2015 TimeLinx Software, Inc.
www.TimeLinxSoftware.com
• Can you maximize the profit when work is done on weekends and holidays, or by staff with advanced skill sets?
Ask Yourself These Questions
© 2015 TimeLinx Software, Inc.
www.TimeLinxSoftware.com
• Are you satisfying customers with timely and accurate project reporting?
Ask Yourself These Questions
© 2015 TimeLinx Software, Inc.
www.TimeLinxSoftware.com
Win the deal in the Sage CRM Opportunity
© 2015 TimeLinx Software, Inc.
www.TimeLinxSoftware.com
Create a Project from user-defined Templates
© 2015 TimeLinx Software, Inc.
www.TimeLinxSoftware.com
Assign, then schedule work
© 2015 TimeLinx Software, Inc.
www.TimeLinxSoftware.com
Time & Expenses are entered via mobile and web browser…
…they are calculated instantly
…into costs and revenue.
Revenue: (std biz hours on-site): 175/hr x 3.5 hours = $612.50Cost: (Mary, std biz hours): @ 80k/yr = $140.00Profit: $472.50Margin: 23%
SmartPhone Tablet
© 2015 TimeLinx Software, Inc.
www.TimeLinxSoftware.com
The KISS Method: Eliminates billing errorsREVENUE FACTORS
Customer Rates
Project Rates
Project Fixed Fee
Consultant Rate
Daily or Hourly Rates
Task Rates
Retainer Rates
Retainer Date Range
Retainer Block Hours
COST FACTORS
Consultant Salaries
Overhead Burden
Sub-Contractor Hourly Cost
Sub-Contractor Fixed Cost
Task Cost
Task Override Cost
Task Type Cost
Expense Cost
Expense Type
Day of Week
Time of Day
Weekends & Holidays
Task Categories
Locations/Rooms/Areas
Skills/Certifications
Consultant Override
Consultant Per Diems
Multiple Travel Rates
Location Minimums
Expense Markup Amount
Expense Markup Percent
Per Diem Cost
Regular Travel
Overtime Travel
Weekend Travel
Location Minimum Cost
Location Incremental Cost
Skills/Certifications
Reimbursements
© 2015 TimeLinx Software, Inc.
www.TimeLinxSoftware.com
…and after approvals, synchronized into your ERP
© 2015 TimeLinx Software, Inc.
www.TimeLinxSoftware.com
…for invoicingon yourown invoice
© 2015 TimeLinx Software, Inc.
www.TimeLinxSoftware.com
The Result: A complete solution to manage end-to-end customer relationships
Sage 100
Sage 300
Sage 500
Sage X3