How to Create a Competency-Based Training Program - Webinar - 11-12-13
-
Upload
bizlibrary -
Category
Business
-
view
602 -
download
2
description
Transcript of How to Create a Competency-Based Training Program - Webinar - 11-12-13
![Page 1: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/1.jpg)
![Page 2: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/2.jpg)
BIZLIBRARY.COM
Chris Osborn
Vice President of Marketing
@chrisosbornstl
Jessica Batz
Marketing Specialist
@jessbatz
@BizLibrary
![Page 3: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/3.jpg)
BIZLIBRARY.COM
4,064 Courses. 25 Topic Areas. Unlimited Access.
![Page 4: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/4.jpg)
POLL QUESTION
Are you currently using competencies in
your training program?
a. Yes! Just looking to get a few ideas today.
b. Not yet – we’re looking to implement competency-
based training in the next 6-12 months.
c. Not yet – we’d like to use competencies in our
program, but aren’t sure where to start.
d. No. Not sure if competency-based training is the right
solution for our company at this point.
![Page 5: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/5.jpg)
BIZLIBRARY.COM
WHAT YOU’LL LEARN:
Why a sharp focus on key
competencies is more important
than ever.
The key characteristics of best-in-
class competency-based training
programs.
A straightforward seven-step
process any organization can use to
implement CBT today.
![Page 6: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/6.jpg)
Does competency-based training
(CBT) remain a relevant in today’s
evolving workplace?
![Page 7: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/7.jpg)
IT’S A VUCA WORLD…
VOLATILITY
UNCERTAINTY
COMPLEXITY
AMBIGUITY
Change and capacity to
adapt
Employee retention
Workplace
demographics
![Page 8: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/8.jpg)
CHANGING
OUR LEARNING
STRATEGY
Demographics
Behaviors
Technology
![Page 9: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/9.jpg)
BIZLIBRARY.COM
5%
39%
32%
24%
Mature/WWII
Baby Boomers
Generation X
Generation Y
THE WORKFORCE
Source: Bureau of Labor Statistics, (2012).
![Page 10: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/10.jpg)
BIZLIBRARY.COM
BRING YOUR OWN DEVICE - BYOD
Source: Good Technology State of BYOD Report 2012
75.5%
13%
6.1% 5.1%
Currently Support
Planning to Support, Next
12 Months
Considering, But No
Specific Timeframe
Not Planning to Support
![Page 11: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/11.jpg)
Competency-based training
focuses on identified workplace
behaviors essential to achieve
organizational strategic goals.
![Page 12: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/12.jpg)
THE CBT APPROACH
Learner focused
Ability to do vs. knowing how
Focuses on skills, knowledge or
behaviors
Tied to strategic objectives
![Page 13: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/13.jpg)
BIZLIBRARY.COM
ALIGNMENT
BUILD ON STRENGTHS
EMPLOYEE FOCUSED
SKILLS AND KNOWLEDGE
IMPROVED PERFORMANCE
KEY CHARACTERISTICS:
![Page 14: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/14.jpg)
ALIGNMENT
…should be viewed as a process
guided by specific goals whereby an
organization makes continuous
adjustments…
![Page 15: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/15.jpg)
EMPLOYEE FOCUSED
What key competencies actually
support the achievement of the
employee’s goals?
![Page 16: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/16.jpg)
BUILD ON STRENGTHS
A variety of learning resources to serve
different learning styles and the
complexity of the new skills
and knowledge.
![Page 17: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/17.jpg)
SKILLS AND KNOWLEDGE
Knowledge is gained with the purpose
of supporting performance.
![Page 18: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/18.jpg)
BIZLIBRARY.COM
LEARNING MUST BE JUST IN TIME
AND JUST FOR ME
Michael Rochelle,
Chief Strategy Officer,
Brandon Hall Group
90% of Americans use their
personal smartphones for
work-related purposes.
One in five iPad owners use
their iPads for work.
Source: BYOD Insights 2013: A Cisco
Partner Network Study
![Page 19: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/19.jpg)
IMPROVED PERFORMANCE
Knowledge is gained with the purpose
of supporting performance.
![Page 20: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/20.jpg)
IMPLEMENTATION PROCESS
Needs analysis
Establish competencies
Establish job role standards
Identify skill gaps
Individual development plans
Assess and measure
![Page 21: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/21.jpg)
Need Analysis
What skills and
behaviors are
critical to achieving
your organization’s
goals?
![Page 22: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/22.jpg)
Establish Competencies
Organizational
values
Top performers
across job roles
![Page 23: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/23.jpg)
Establish Job Role Standards
Benchmark top
performers
What does success
look like?
What do they do?
![Page 24: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/24.jpg)
Identify Skills Gaps
Assessments
360 Reviews
Performance
Reviews
Employee
interviews
![Page 25: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/25.jpg)
Individual Development Plans
Objective
information
Learning styles
Career plan
Manager support
INDIVIDUAL DEVELOPMENT PLAN
Name:
Position:
Manager:
Date:
CARRER PLAN Personal Mission Statement
SHORT-TERM CAREER GOALS (1-2 Years)
Area of Interest / Positions
Competencies/Skills/
Knowledge Needed:
(areas I need to develop)
LONG-TERM CAREER GOALS (3-5 Years)
Area of Interest / Positions
Competencies/Skills/
Knowledge Needed:
(areas I need to develop)
![Page 26: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/26.jpg)
BIZLIBRARY.COM
OUTLINING COMPETENCY MODELS & MAPS
Competency Behavior Development
Resource
Target
Audience
Job Role
Resources, activities and development
opportunities, Elearning courses, videos,
books, workshops.
Job Family and Job-Specific
Competencies
Sales, Operations, Administrative,
Customer Service
Individual Contributor
Manager
Executive
Perform a particular job
at a successful level.
Demonstrated behaviors that
support the competency
Core Competencies
Cultural or organizational
![Page 27: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/27.jpg)
BIZLIBRARY.COM
![Page 28: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/28.jpg)
Measure
Performance
improvement
Behavior change
Organizational
capabilities
![Page 29: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/29.jpg)
BIZLIBRARY.COM
![Page 30: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/30.jpg)
![Page 31: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/31.jpg)
BIZLIBRARY.COM
RECOMMENDED RESOURCES
Quick Talks: Dan Pink: Gaining
Engagement through Autonomy
[video]
Collaboration Creates Value [video]
Mentoring: Matching Proteges with
Mentors [video]
Criteria for Performance Excellence
[video]
Results Rule! Build a Culture that
Makes Your Team a Hero [video]
![Page 32: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/32.jpg)
BIZLIBRARY.COM
4,000+ Courses.
25 Topic Areas.
Unlimited Access.
Cloud-based Learning and
Performance Technology.
Try us out for free!
![Page 33: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/33.jpg)
BIZLIBRARY.COM
QUESTIONS
Use the Q&A
box in the lower
right hand
portion of your
screen.
![Page 34: How to Create a Competency-Based Training Program - Webinar - 11-12-13](https://reader033.fdocuments.us/reader033/viewer/2022051514/54c117f14a795937578b4579/html5/thumbnails/34.jpg)
BIZLIBRARY.COM
Chris Osborn
Vice President of Marketing
@chrisosbornstl
Jessica Batz
Marketing Specialist
@jessbatz
@BizLibrary