How to configure feedback button on your eshopbox site
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Eshopbox Wiki for Store Owners
Category: Store Promotion
How to configure feedback button on your site
Welcome to Eshopbox Wiki
What will you learn here
▪ What is a feedback
▪ Introduction to Get Satisfaction feedback service
▪ How to configure a feedback button on your site
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
1What is a feedback
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
▪ A feedback is an information provided by a customer which reflects his experience or reactions about a product, process etc. at your site
▪ Feedback allows you to understand what is wrong, what needs to be changed and what is good at your site
▪ Feedback can be used to improve your site services
What is a feedback
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
2Introduction to Get Satisfaction
feedback service
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
▪ Eshopbox empowers your site with Get Satisfaction, a top-class customer
service app/community. It allows customers to offer feedback, make
suggestions, get their questions answered & get help about a product or
service available on your site
▪ Why Get Satisfaction
▪ Get Satisfaction is a simple way to build online communities that enable
productive conversations between you and your customers
▪ More than 50,000 companies use Get Satisfaction to provide a more social
support experience, build better products, increase traffic and improve
customer loyalty
Introduction to Get Satisfaction feedback service
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
3How to configure a feedback
button on your site
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
Step 1:
▪ Go to getsatisfaction.com to configure a feedback button
How to configure a feedback button on your site
getsatisfaction.com home page
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
Step 2:
▪ You will get different plans under
‘Pricing & sign up’ tab but they are
not free plans and require monthly
fees
▪ We recommend you to choose ‘Set up
a free community plan’ from footer
▪ This plan offers all the required
features, for free
▪ Click on it and you will be directed to
sign-up page
How to configure a feedback button on your site
In footer under plans tab
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
Step 3:
▪ Fill in your details to create an
account with Get Satisfaction
▪ Click on ‘Sign up’
How to configure a feedback button on your site
Sign up to continue
Your details
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
Step 4:
▪ Add your company details in the
form e.g. Company name
‘easyystore’
▪ Submit the information by clicking
on ‘Add this organization’ button
▪ Remember your web address on
get satisfaction. It’ll take you to the
dashboard where you will manage
feedbacks from your customers
How to configure a feedback button on your site
Submit your organization info
Your web address
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
How to configure a feedback button on your site
Feedback button options
Step 5:
▪ Congrats! Now you have successfully created an account with get
satisfaction
▪ To add feedback button, click on ‘Install our widgets’ link
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
▪ Select the first widget like the screenshot below
▪ Click on ‘Get the code for this widget’ to customize the code
How to configure a feedback button on your site
Grab an HTML code
Step 6:
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
▪ You can customize your feedback button as per the design of your site
How to configure a feedback button on your site
Step 7:
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Step 7.1:
▪ Tab color: It shows that what color
of feedback button you want on
your site. By default your feedback
button will appear in black color
How to configure a feedback button on your site
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
Step 7.2:
▪ Default type: It shows the preset first
option to give the feedback, when any
visitor clicks on your feedback button
▪ E.g. If you select ‘Idea’, then the visitor
will be prompted as ‘share an idea’
▪ However, the visitor will get 4 options
to provide feedback
How to configure a feedback button on your site
Idea is selected. Customer can also choose Questions , Problem or Praise
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
Step 7.3:
▪ Placement: It shows the
position of the feedback
button on your site
▪ E.g. If you select left, then
your feedback button will be
placed at the left most corner
of your site
How to configure a feedback button on your site
Feedback button with left placement
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
Step 8:
▪ After customization make sure to
click on ‘Update your code’
button
▪ Now copy the code carefully by
selecting the code and pressing
Ctrl + C
How to configure a feedback button on your site
Update code to save changes
Copy the complete code
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▪ Log in to your Eshopbox control panel with your login id and password
▪ Click on ‘Get Satisfaction feedback’ under Promote tab
Promote tab
How to configure a feedback button on your siteStep 9:
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▪ Paste (Ctrl + V) your get satisfaction code in the text box provided
▪ Then click on ‘Save’ button to submit your code to Eshopbox
▪ Congrats! That’s all you have to do to configure feedback option at your
site
How to configure a feedback button on your site
Submit code to Eshopbox
Paste Code
Step 10:
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▪ Appearance & functionality of your feedback button depends on the HTML
code that you provide us. So copy & paste the code with care
▪ Your feedback button get integrated in your site within 72 hours
▪ You can manage the feedbacks provided by your customers at the web
address you had given while submitting your company details
e.g. http://getsatisfaction.com/easyystore
Good to know
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