How to Avoid the Seven Deadly Sins of Professional Etiquette to Avoid the Seven … · Deadly Sins...
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How to Avoid the Seven Deadly Sins of Professional Etiquette Kathleen D. Pagana PhD, RN November 30, 2017 SEPONL 1
Transcript of How to Avoid the Seven Deadly Sins of Professional Etiquette to Avoid the Seven … · Deadly Sins...
How to Avoid the Seven
Deadly Sins of Professional
Etiquette
Kathleen D. Pagana PhD, RN
November 30, 2017
SEPONL
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Question #1
If you don't have a business card, it
is OK to ask for someone’s card
and write your contact information
on the back.
True or false
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Question #2
On which side of your chest, should
you place your name tag?
Right or left
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Question #3
A signature block in optional in
professional e-mail messages.
True or False
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Question #4
Where would you expect to find your
water glass at an Awards Banquet?
A. To the right of your entrée plate
B. To the left of your entrée plate
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Question #5
You are judged by the quality of
your handshake.
True or False
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Deadly Sins of Professional
Etiquette
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1. Not having a firm and
confident handshake.
Handshake
1. Extend hand at 90
degrees with thumb
up.
2. Connect hands web
to web with firm grip.
3. Pump 2 to 3 times
and drop hands.
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Handshake etiquette
• Stand up
• Eye contact
• Firm grip
• Smile
• Personal space
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Deadly Sins of Professional
Etiquette
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2. Not recognizing the
value of networking.
Networking
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Nametag Location
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OAR: Conversation Starters
Observe
Ask question
Reveal
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Common Networking Mistakes
1. Skipping the networking reception.
2. Having a negative attitude.
3. Focusing on your personal agenda.
4. Forgetting your business cards.
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Common Networking Mistakes
5.Not writing down pertinent information.
6.Connecting only with friends.
7. Not following up afterwards.
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Deadly Sins of Professional
Etiquette
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3. Thinking you don’t need a
business card.
Do you need a business card?
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Deadly Sins of Professional
Etiquette
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4. Holding your drink in your
right hand at cocktail party.
Cocktail Party Etiquette
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Deadly Sins of Professional
Etiquette
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5. Not using proper etiquette
with email correspondence.
Email blunders
Overuse of “Reply all”
Grammar/spelling errors
Forget attachments
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E-mail tips
Subject line
Greeting and close
Business tone
Concise
Recipient check
Signature block
Mary Clark, RN
Director, Staff Development
Susquehanna Health
777 Rural Ave, Williamsport, PA
17701
570-321-4000
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Deadly Sins of Professional
Etiquette
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6. Not sending the right message
with your voice mail messages.
Voice Mail Tips
Plan on leaving a message
Concise and brief
Business tone
Repeat name and phone number
Write number in the air
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Deadly Sins of Professional
Etiquette
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7. Eating the wrong dinner roll at
a business meal.
Where is your bread plate?
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Resting
positionFinished
position
American Style
Table Manners: Dos and Don’ts
Do– Pass salt and pepper together
– Taste before seasoning
– Wait for others to be served
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Table Manners: Dos and Don’ts
Do (continued)
– Encourage others to start eating
– Chew with mouth closed
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Table Manners: Dos and Don’ts
Don’t– Re-arrange place cards
– Wave utensils
– Slurp soup
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Table Manners: Dos and Don’ts
Don’t (continued)
– Blow nose on napkin
– Comb hair
– Put purse/phone on table
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