How to avoid retailer chargebacks - B2BGateway & DSI
21
NORTH AMERICA // +1 (401) 491-9595 EUROPE // +353 (0) 61 708533 AUSTRALIA // +61 2 8003 7584 HOW TO AVOID INVENTORY CHARGEBACKS? B2BGATEWAY & DSI FEBRUARY 16, 2017 “YOUR GLOBAL EDI NETWORK”
-
Upload
agnieszka-aggie-grabowska -
Category
Retail
-
view
31 -
download
3
Transcript of How to avoid retailer chargebacks - B2BGateway & DSI
NORTH AMERICA // +1 (401) 491-9595EUROPE // +353 (0) 61 708533
AUSTRALIA // +61 2 8003 7584
HOW TO AVOID INVENTORY CHARGEBACKS?
B2BGATEWAY & DSI
FEBRUARY 16, 2017
“YOUR GLOBALEDI NETWORK”
.
HOW TO AVOID RETAILER CHARGEBACKS?PRESENTED BY: B2BGATEWAY & DSI
.
PRESENTERS
Andy BrisleyDirector of
Applications Strategy
Roger LeydenDirector of Global
Business Development
Supply & Demand Chain Executive – 2016 Supply Chain ‘Pro To Know’
Over forty years of combined supply chain and enterprise software consulting experience.
.
HOW TO AVOID RETAILER CHARGEBACKS?PRESENTED BY: B2BGATEWAY & DSI
.
.
HOW TO AVOID RETAILER CHARGEBACKS?PRESENTED BY: B2BGATEWAY & DSI
.
TODAY’S AGENDA
1. Why Chargebacks 2. First Steps to Reduce Chargebacks3. Most Common Chargebacks 4. Avoid Chargebacks5. Integration6. EDI 7. DSI
.
HOW TO AVOID RETAILER CHARGEBACKS?PRESENTED BY: B2BGATEWAY & DSI
.
WHEN AND WHY DID CHARGEBACKS BEGIN?
In the 1970s, there was a rise of the mass retail channel – Walmart, Target, Best Buy, Macy’s and other big box chains.
These companies recognized that their success depended on pushing huge volumes of inventory through their supply chain with maximum efficiency.
.
HOW TO AVOID RETAILER CHARGEBACKS?PRESENTED BY: B2BGATEWAY & DSI
.
o Early/late delivery
o ASN/EDI violation
o Improper label
o Purchase order violation
o Pricing error
o Shortage in product shipped
o Ticket issue
MOST FREQUENT CHARGEBACKS
REASONS FOR CHARGEBACKS
.
HOW TO AVOID RETAILER CHARGEBACKS?PRESENTED BY: B2BGATEWAY & DSI
.
FIRST STEPS TO REDUCE CHARGEBACKS
Clarity and Agreement
• The non standard standards
• 856 is not just an 856
• Documentation
Improve Your Inventory Visibility
• If you don’t know your inventory levels, status and location—how can you promise delivery?
Understand When & What & Why
If you don’t measure—you won’t know• New Products • New Packaging • ASN • Poor Barcode Clarity • Late / Early
Compliance Is a Culture
• Design
• Procurement
• Sales
• Warehouse
• IT
.
HOW TO AVOID RETAILER CHARGEBACKS?PRESENTED BY: B2BGATEWAY & DSI
.
CHARGEBACK NOTIFICATION
.
HOW TO AVOID RETAILER CHARGEBACKS?PRESENTED BY: B2BGATEWAY & DSI
.
CHARGEBACK NOTIFICATION
.
HOW TO AVOID RETAILER CHARGEBACKS?PRESENTED BY: B2BGATEWAY & DSI
.
HOW CAN B2BGATEWAY AND DSI HELP YOUR ORGANIZATION AVOID CHARGEBACKS?
.
HOW TO AVOID RETAILER CHARGEBACKS?PRESENTED BY: B2BGATEWAY & DSI
.
STEPS FOR REDUCING AND AVOIDING CHARGEBACKS
1. Make the Investment – Investment in the right technology, in-house staff and outsourced service providers
2. Use a Warehouse Management System – A strong WMS system is critical to stay in line with vendor compliance requirements and eliminate human error
3. Electronic Data Interchange – EDI facilitates visibility to purchase order, inventory and shipping data
.
HOW TO AVOID RETAILER CHARGEBACKS?PRESENTED BY: B2BGATEWAY & DSI
.
o Complete inventory visibility
o Full integration between client and trading partner
o ASN populated from purchase order automatically
o GS1-128 labels created automatically
o Early/late delivery
o ASN/EDI violation
o Improper label
o Purchase order violation
o Pricing error
o Shortage in product shipped
o Ticket issue
MOST FREQUENT CHARGEBACKS SOLUTION
REASONS FOR CHARGEBACKS
.
HOW TO AVOID RETAILER CHARGEBACKS?PRESENTED BY: B2BGATEWAY & DSI
.
REDUCE CHARGEBACKS IN YOUR SUPPLY CHAIN
.
HOW TO AVOID RETAILER CHARGEBACKS?PRESENTED BY: B2BGATEWAY & DSI
.
DSI AND B2BGATEWAY COMBINED INTEGRATION
Full integration will remove the need to re-key data, thus in turn reducing errors and overhead.
.
HOW TO AVOID RETAILER CHARGEBACKS?PRESENTED BY: B2BGATEWAY & DSI
.
TRADING PARTNERS
B2BGateway.Net currently supports over 25,000 EDI relationships and presently works with thousands of trading partners. See our full list of Trading Partners across all verticals at https://www.b2bgateway.net/trading-partners/
New trading partner relationships are added daily.
.
HOW TO AVOID RETAILER CHARGEBACKS?PRESENTED BY: B2BGATEWAY & DSI
.
1. Greater Accuracy – Removing the need to re-key data greatly reduces the potential for human error.
2. Integration – EDI allows true integration with all relevant parties/systems in your supply chain: 3PL, WMS, ERP, etc.
3. Greater Speed – Electronic almost real-time communications.
4. Faster Payments – EDI speeds up your ‘Order to Payment’ cash cycle with your Trading Partners.
5. Environmentally Friendly – EDI removes the need for paper and printing. This not alone helps the environment but can drastically reduce your overall costs.
TOP 5 ADVANTAGES OF EDI
.
HOW TO AVOID RETAILER CHARGEBACKS?PRESENTED BY: B2BGATEWAY & DSI
.
1. Inventory Visibility – See quantity, status, and location across the extended supply chain.
2. Device Independence – Transact inventory with the device best suited for the environment, task and individual.
3. Provide Proper Level of Transactional Support From directed pick and put away to wave picking to standard warehouse transactions pre-integrated to your ERP without going through lengthy implementation cycles.
4. Enterprise Label Printing Platform – Full label creation and printing for every need—UCC 128 – Packing Slip
5. Support Business Process as Needed – Ability for customers to change business processes and add new products, labels and customers quickly. Full support for Direct Store Delivery.
TOP 5 ADVANTAGES OF DSI
.
HOW TO AVOID RETAILER CHARGEBACKS?PRESENTED BY: B2BGATEWAY & DSI
.
ABOUT B2BGATEWAY
B2BGateway has been doing EDI since 1999, offering EDI and supply chain integrationsolutions to thousands of clients and trading partners across the globe since 1999.
1999 $30-biliion
invoices processed per
month
25,000+ trading
relations
.
HOW TO AVOID RETAILER CHARGEBACKS?PRESENTED BY: B2BGATEWAY & DSI
.
ABOUT DSI
DSI is the Digital Supply Chain
Platform™ company that creates
mobile-first and cloud supply chain
solutions for the digital economy.
1,800 customers
in 50+ countries
98% customer retention
.
HOW TO AVOID RETAILER CHARGEBACKS?PRESENTED BY: B2BGATEWAY & DSI
.
Questions, Anyone?
Call USA: +1 401 491 9595 (USA)Call EMEA: +353 61 708533 (IE)Call APAC: +61 2 8003 7584 (AU)Web: www.B2BGateway.NetEmail: [email protected]
THANK YOU FOR WATCHING
Call USA: +1 816 416 5000 (USA)Call EMEA: +016 28 421740 (UK)Call APAC: +61 3 9835 0600 (AU)Web: www.dsiglobal.comEmail: [email protected]
