How the Grapevine Keeps You in Line: Gossip Increases Contributions to the Group
Click here to load reader
-
Upload
markoff-chaney -
Category
Documents
-
view
238 -
download
0
description
Transcript of How the Grapevine Keeps You in Line: Gossip Increases Contributions to the Group
http://spp.sagepub.com/Social Psychological and Personality Science
http://spp.sagepub.com/content/early/2011/04/09/1948550611405073The online version of this article can be found at:
DOI: 10.1177/1948550611405073
published online 12 April 2011Social Psychological and Personality ScienceBianca Beersma and Gerben A. Van Kleef
How the Grapevine Keeps You in Line: Gossip Increases Contributions to the Group
Published by:
http://www.sagepublications.com
On behalf of:
Society for Personality and Social Psychology
Association for Research in Personality
European Association of Social Psychology
Society of Experimental and Social Psychology
can be found at:Social Psychological and Personality ScienceAdditional services and information for
http://spp.sagepub.com/cgi/alertsEmail Alerts:
http://spp.sagepub.com/subscriptionsSubscriptions:
http://www.sagepub.com/journalsReprints.navReprints:
http://www.sagepub.com/journalsPermissions.navPermissions:
by guest on September 3, 2011spp.sagepub.comDownloaded from
How the Grapevine Keeps Youin Line: Gossip IncreasesContributions to the Group
Bianca Beersma1 and Gerben A. Van Kleef1
AbstractGossip is often characterized as bad and immoral. The authors challenge this view and propose that gossip constrains self-servingbehavior that harms the group. When people expect their group members to gossip and their decisions are identifiable, they willbe concerned about group members’ opinions, and this should lead them to contribute more resources to the group. Whenpeople believe their group members are unlikely to gossip, identifiability of decisions should have less impact on group opinionconcerns and contributions to the group. Participants were led to believe that their fellow group members had a low or hightendency to gossip, and that their contribution to the group was identifiable by the group or not. Results confirmed ourhypotheses, demonstrating that gossip is a powerful tool to control self-serving behavior in groups. Indeed, the grapevine keepsgroup members in line. Although mostly viewed negatively, gossip may be essential for groups’ survival.
Keywordsgossip, contributions to group, dictator game
Gossip, or the exchange of evaluative information about
absent third parties (Foster, 2004), has acquired a very negative
reputation. There are accounts of severe punishments for gossip
in the Middle Ages; in Britain, those who violated the law
against gossip that was in place at that time were condemned
to wear an iron mask with spikes that protruded into the
mouth. Moreover, it has been suggested that the burning of
women for engaging in witchcraft actually had more to do
with these women practicing gossip than with their alleged
supernatural powers (Emler, 1994). Nowadays, gossip is
still condemned by the moral guidelines of most societies
(Goodman & Ben-Ze’ev, 1994).
Although gossip is frowned upon, many people engage in
gossip with a remarkable frequency and appetite. According
to some studies, as much as two thirds of conversation time
involves gossip (Dunbar, Duncan, & Marriott, 1997; Emler,
1994). The frequent occurrence of gossip in everyday life
points to the possibility that, despite its bad reputation, gossip
may serve some rather useful functions for those who engage in
it. Indeed, people report that gossip is a relaxing and enjoyable
activity (Ben Ze’ev, 1994; Rosnow, 1977; Spacks, 1982;
Stirling, 1956). Gossip occurs within various kinds of social
networks and has been argued and found to be a form of ‘‘social
cement’’ in groups (Burt & Knez, 1996; Grosser, Lopez-
Kidwell, & Labianca, 2010; McAndrew, Bell, & Garcia,
2007). Moreover, it has been argued that gossip is an efficient
means of transmitting information about the rules, norms, and
guidelines for living in a group or culture (Baumeister, Zhang,
& Vohs, 2004).
More specifically, Dunbar (2004) suggested that gossip
might serve as a tool to constrain people from behaving in a
self-serving manner at the cost of their group. Group interac-
tions constitute mixed-motive situations (Shelling, 1960).
Although groups, and therefore the individuals composing
them, benefit most when all individuals contribute equally to
the attainment of group goals, it is tempting for a group
member not to contribute, while still reaping the benefits of
other group members’ contributions (Dawes, 1980; Van Dijk
& Wilke, 1999; Van Vugt, 2009).
To prevent individuals from engaging in self-serving
behavior at the cost of the group, groups need norms that pre-
scribe how group members should behave (Campbell, 1975).
Coleman (1988) claimed that the exchange of information
within networks of acquainted individuals leads to the forma-
tion of and compliance with such social norms. In line with this
idea, various authors have suggested that gossip operates as a
1 Department of Work and Organizational Psychology, University of
Amsterdam, Netherlands
Corresponding Author:
Bianca Beersma, Department of Work and Organizational Psychology,
University of Amsterdam, Roetersstraat 15, 1018 WB Amsterdam, Netherlands
Email: [email protected]
Social Psychological andPersonality Science000(00) 1-8ª The Author(s) 2011Reprints and permission:sagepub.com/journalsPermissions.navDOI: 10.1177/1948550611405073http://spps.sagepub.com
by guest on September 3, 2011spp.sagepub.comDownloaded from
mechanism to construe such group norms and discourage
defection (Dunbar, 2004; Gluckman, 1963; Keltner, Van Kleef,
Chen, & Kraus, 2008). Gluckman (1963) proposed that gossip
constitutes a social sanction (see also Wilson, Wilczynski,
Wells, & Weiser, 2000) and that the threat alone that one may
be gossiped about by group members is enough to prevent
members from behaving in a self-serving manner at the
expense of the group. When the threat of gossip exists, group
members can expect that they will be talked about if they
decide to deviate from the group norm by taking a free ride.
What starts with gossip may eventually lead to exclusion from
the group, and this prospect inhibits group members’ tendency
to behave in a self-serving manner, even though they might be
tempted to do so (Baumeister et al., 2004; Dunbar, 2004).
Although these considerations suggest that gossip may play
an important role in shaping group dynamics, empirical
research on gossip is lacking, as has been lamented by many
interested in this phenomenon (e.g., Emler, 1994; Foster,
2004; Morreall, 1994). Recent research by Beersma and Van
Kleef (in press) indicates that people do indeed use gossip to
punish norm violators or free riders. Specifically, they found
that people are especially inclined to engage in gossip under
circumstances where gossip can be used to warn one’s group
members against norm violators who exploit the group. Like-
wise, Logli, Keltner, Campos, and Oveis (2008) argued that
gossip is likely to be targeted at individuals who are disposed
to harm the interests of the group. Indeed, in a study on sorority
sisters, they found that frequent targets of gossip were typically
cold and aggressive and characterized by high levels of
Machiavellianism, which captures the tendency to harm others
in the selfish pursuit of status and power (see Keltner et al.,
2008). Interestingly, in a mathematical modeling study, Enquist
and Leimar (1993) found that informing interaction partners
about the behavior of free riders counteracts free riding in the
long run. Moreover, Sommerfeld, Krambeck, Semmann, and
Milinski (2007) demonstrated that gossip influences individuals’
decisions: Participants in their study cooperated less with part-
ners about whom they had received negative gossip than with
partners about whom they had received positive gossip. Thus,
gossip may be used to sanction free riders.
An important question, however, is whether people realize
that gossip has this effect, and whether they would alter their
behavior to prevent the negative consequences that gossip
could entail for them. If so, this would mean that the threat
alone that one would become the target of gossip by group
members would reduce free riding and that gossip therefore
effectively controls norm violations in groups, as proposed
by Gluckman (1963). In this study, we focus on this early phase
in the social dynamics of gossip: the belief that others in one’s
group have the tendency to engage in gossip. We test the
proposition that believing that group members will gossip
about one’s actions discourages people from engaging in
self-serving behavior at the expense of their group and thus
increases contributions to a group goal.
Previous research on resource contributions to groups has
shown that identifiability, or the fact that others know about
one’s contribution, can influence actual contributions (e.g.,
Andreoni & Petrie, 2004; Charness & Gneezy, 2008; Hoffman,
McCabe, Shachat, & Smith, 1994; Hoffman, McCabe, &
Smith, 1996; Nowak & Sigmund, 1998; Panchanathan & Boyd,
2004). Although some studies have shown that identifiability
increases cooperation, other studies have failed to find such
an effect (for a discussion, see De Cremer & Bakker, 2003;
Kerr, 1999). Kerr (1999) suggested that a number of conditions
have to be met for identifiability to increase contributions to the
group. One important moderator is that group members must be
convinced that others can and will deliver sanctions for the
violation of the cooperative norm—they have to believe that
the rest of the group can and will do something if one fails to
comply with the norm. In other words, they have to expect a
social sanction (Kerr, 1999). Interestingly, gossip has been con-
ceptualized as precisely such a social sanction (Dunbar, 2004;
Gluckman, 1963; Keltner et al., 2008; Wilson et al., 2000).
We argue that, therefore, the possibility that one’s group
members may gossip about one’s decisions is an important
moderator of the identifiability effect. Through gossip, group
members can influence the target’s social reputation: They can
paint an image of a person as trustworthy and likable, or, in
contrast, selfish and immoral. Ultimately, such gossip can lead
to social exclusion, an outcome that people fear and strive
to prevent (Baumeister & Leary, 1995; Williams, 2007).
Therefore, we predict that the effects of identifiability will be
especially pronounced when one believes that one’s group
members are prone to engage in gossip.
Previous research showed that the tendency to gossip is a
reliable individual difference variable that pertains to how
much individuals are prone to discuss others’ achievements,
physical appearance, and social information (Nevo, Nevo, &
Derech Zehavi, 1993). When one believes one’s group mem-
bers have a high rather than low tendency to gossip, being iden-
tifiable rather than anonymous should increase one’s
contribution to the group, because not contributing enough
might elicit gossip. We therefore predict an interactive effect
between group members’ tendency to gossip and identifiabil-
ity, such that identifiability increases contributions to the group
when group members are believed to have a high tendency to
gossip, but not when they are believed to have a low tendency
to gossip (Hypothesis 1).
We expect the interactive effect of group members’ ten-
dency to gossip and identifiability on group contributions to
be mediated by group opinion concerns. These concerns refer
to both the inclusion of a person as a member of the group
by other group members, as well as his or her reputation: ‘‘the
beliefs or opinions that are generally held about someone’’
(Pearsall, 1998, p. 1576). Both concerns—need to belong and
concern about reputation—are important to people’s social
self-concepts (Sedikides, 2002), and because of ‘‘their connec-
tion to identity issues, both concerns are strongly related to one
another’’ (De Cremer & Tyler, 2005a, p. 125). The impression
that one makes in a certain social interaction can be communi-
cated through gossip, thus possibly leading to exclusion from
groups and reputation damage (see De Cremer & Sedikides,
2 Social Psychological and Personality Science 000(00)
by guest on September 3, 2011spp.sagepub.comDownloaded from
2008; De Cremer & Tyler, 2005a, 2005b; Hardy & Van Vugt,
2006; Van Vugt & Hardy, 2010). Both concerns are therefore
prone to be affected by gossip.
Group opinion concerns have been shown to be related to
contributions to group goals in public goods dilemmas (Milinski,
Semmann, & Krambeck, 2002). Participants should be espe-
cially concerned about the opinions of their group members
when they believe these group members to be prone to gossip and
their behavior is identifiable by group members (Hypothesis 2),
and therefore, group opinion concerns should mediate the
interactive effect of group members’ tendency to gossip and
identifiability on contributions to the group (Hypothesis 3).
In short, when group members’ resource contribution deci-
sions are identifiable (such that other group members will know
how much they contributed to the group), and they believe their
group members to have a high tendency to gossip, they will be
especially concerned about group members’ opinions. If gossip
indeed serves as a mechanism to constrain self-serving
behavior at the cost of the group, it is under these conditions
that individuals should contribute most to their group.
Method
Participants and Design
Participants were 147 undergraduate students at a large
university in the Netherlands (47 males and 100 females, mean
age 22 years), who participated in the study for course credits
or 7 Euros. The experiment had a two (group members’
tendency to gossip: high vs. low) � 2 (identifiability: absent
vs. present) full-factorial design. Participants were randomly
assigned to conditions using a double-blind procedure.
Procedure
Upon arrival at the laboratory, participants were seated in sepa-
rate cubicles behind a computer. Participants learned that the
purpose of the experiment was to compare computer-mediated
interaction with face-to-face interaction in groups (see Van
Kleef, De Dreu, & Manstead, 2006). They read that three other
participants with whom they would interact in a group were
seated in separate cubicles during the first part of the experiment,
and that in the second part they would interact with their group
face-to-face. After these instructions, participants filled in a
questionnaire containing a number of general questions, includ-
ing items that measured the tendency to gossip (see below) and
some filler items about their proficiency with computers.
We used an established procedure to enhance the salience of
the group for participants (adapted from Homan, Greer, Jehn,
& Koning, 2010). To make participants feel that they belonged
to a group, we took their photos with a webcam and then
displayed their photo along with those of three other people
who were introduced as their group members. For female
participants, the photos of the other participants included two
pictures of male students and one picture of a female student.
For male participants, the photos included two pictures of
female students and one picture of a male student. In reality, the
participants did not interact with anybody else; the photos of
the other group members were always the same and the
responses that allegedly came from the other group members
were preprogrammed.
After participants had seen the photos, they received instruc-
tions about the group task: a modified dictator game (Eckel &
Grossman, 1996; Van Dijk & Vermunt, 2000). Participants
read that they had been randomly selected by the computer to
make a decision. Specifically, they would receive 100 lottery
tickets. Each ticket represented a chance on a 75 Euro prize.
Participants were told that they were free to contribute as many
tickets as they wanted into two accounts: A group account and
a personal account. The total number of tickets contributed to
the group account would be split equally among the members
of the group; the number of tickets they decided to keep would
accrue completely to themselves.
To manipulate identifiability, the instructions included
information about whether the participant’s group members
would or would not be informed about how many tickets the
participant had contributed to the group and how many he or
she had kept for himself or herself. To manipulate group mem-
bers’ tendency to gossip, we used the general questions about
social behavior that participants had filled out before they
engaged in the decision-making task. A number of these ques-
tions were about the tendency to gossip. We told participants
that we were interested in how information about group
members shapes social interaction, and that they had been
randomly chosen to receive information about their group
members. They were informed that their group members would
not receive information about them. Participants received the
information about their group members in the form of a ‘‘gen-
eral communication profile,’’ which presented the mean scores
of their three group members on four dimensions: ‘‘Tendency
to talk about others,’’ ‘‘Proficiency with computers,’’ ‘‘Prefer-
ence for communication through the computer,’’ and ‘‘Ten-
dency to gossip.’’ The scores on the second and third items
(which were unrelated to gossip) were the same in the two ten-
dencies to gossip conditions (2.7 and 3.3, respectively). The
scores on the first and fourth items (which were related to gossip)
differed across conditions, such that the group members scored
4.7 on both items in the high tendency to gossip condition, and
1.3 on both items in the low tendency to gossip condition.
Next, participants engaged in the modified dictator game.
After making a decision about how many lottery tickets to con-
tribute to the group and how many to keep for themselves, they
filled out a final questionnaire, which contained measures of
group opinion concerns and manipulation checks. Thereafter,
participants were informed that the interactive part of the
experiment would not actually take place, and they were
thanked, debriefed, and given their credit points or money.
Measures
To measure contribution to the group, we recorded the number
of tickets the participant contributed to the group account,
which could range from 0 to 100. All other measures consisted
Beersma and Van Kleef 3
by guest on September 3, 2011spp.sagepub.comDownloaded from
of Likert-type items, which participants answered on 5-point
scales (1 ¼ totally disagree, 5 ¼ totally agree). Reliability
coefficients are reported in Table 1.
We measured group opinion concerns with six items (e.g.,
‘‘During the decision-making task, I thought about how my
group members would think about me’’; ‘‘It is important to
me that my group members accept me’’). We used three items
to check the adequacy of the identifiability manipulation (e.g.,
‘‘My group members could see how I distributed the tickets
between myself and the group’’) and three items to check our
manipulation of tendency to gossip (e.g., ‘‘My group members
like to talk about other people’’).
Results
Descriptive Statistics and Treatment of the Data
Table 1 shows the correlations between variables. As can be
seen, the manipulation checks correlated with the manipula-
tions in the expected ways. Also, group opinion concerns
correlated with contribution to the group (r ¼ .54, p < .001).
We analyzed the data with 2 (tendency to gossip: low vs.
high) � 2 (identifiability: absent vs. present) analyses of
variance (ANOVAs), using directional hypothesis tests. Signifi-
cant interaction effects were decomposed using simple-effects
analysis (Winer, 1981). We tested for mediated moderation using
a series of regression analyses (Muller, Judd, & Yzerbyt, 2005).
Manipulation Checks
ANOVA on the manipulation check for identifiability revealed
that participants in the identifiability condition indicated their
decisions to be more identifiable (M ¼ 4.01, SD ¼ .12) than
participants in the no identifiability condition (M ¼ 1.96,
SD ¼ .13), F(1, 143) ¼ 134.29, p < .001, Z2 ¼ .48. No other
effects were significant. ANOVA on the manipulation check
for group members’ tendency to gossip only revealed a main
effect of tendency to gossip, F(1, 143) ¼ 1178.70, p < .001,
Z2 ¼ .89, indicating that participants in the high tendency to
gossip condition indicated that their group members had a
higher tendency to gossip (M¼ 4.55, SD¼ .06) than participants
in the low tendency to gossip condition (M ¼ 1.49, SD ¼ .06).
No other effects were significant. Thus, both manipulations
were successful.
Contribution to the Group
ANOVA revealed a significant effect of identifiability on con-
tribution to the group, F(1, 143) ¼ 3.80, p ¼ .027, Z2 ¼ .03,
indicating that participants in the identifiability condition con-
tributed more to their group (M ¼ 61.86, SD ¼ 2.81) than did
participants in the no identifiability condition (M ¼ 54.03,
SD ¼ 2.87). This effect was qualified by the predicted
Identifiability � Tendency to Gossip interaction, F(1, 143) ¼4.33, p ¼ .020, Z2 ¼ .03. Simple-effects tests demonstrated
that whereas in the low tendency to gossip condition, identifia-
bility did not significantly affect contribution to the group,
F(1, 144) < 1, ns; Midentifiability ¼ 57.03, SD ¼ 4.01, Mno identifia-
bility ¼ 57.57, SD ¼ 4.12, in the high tendency to gossip condi-
tion, participants whose decisions were identifiable contributed
more to their group (M¼ 66.68, SD¼ 3.95) than did participants
whose decisions were not identifiable (M ¼ 50.49, SD ¼ 4.01),
F(1, 144) ¼ 8.35, p ¼ .002. Simple-effects tests within the
two identifiability conditions showed that whereas in the low
identifiability condition, tendency to gossip did not affect
contribution to the group, F(1, 144) ¼ 1.59, ns, contribution to
the group in the high identifiability condition was higher when
tendency to gossip was high rather than low, F(1, 144) ¼ 2.95,
p ¼ .04 (see Figure 1). These results support Hypothesis 1.
Group Opinion Concerns
ANOVA showed a significant Identifiability � Tendency to
Gossip interaction on group opinion concerns, F(1, 143) ¼6.76, p ¼ .005, Z2 ¼ .05. In the low tendency to gossip condi-
tion, identifiability did not significantly affect group opinion
Table 1. Intercorrelations Between Variables (Cronbach’s a ReliabilityCoefficients Are Depicted on the Diagonal for Variables Measured WithScales)
1 2 3 4 5
1. Identifiability2. Tendency to gossip �.013. Manipulation check
identifiability.69** .04 .95
4. Manipulation checktendency to gossip
�.01 .94** .03 .95
5. Group opinion concerns .06 �.04 .02 �.07 .616. Contribution to group .16* .03 .19* .02 .54**
Note: N ¼ 147.*p < .05. **p < .01.
0
10
20
30
40
50
60
70
80
90
100
HighLowGroup members' tendency to gossip
Con
trib
utio
n to
gro
up
No identifiabilityIdentifiability
Figure 1. Contribution to group as a function of group members’tendency to gossip and identifiability
4 Social Psychological and Personality Science 000(00)
by guest on September 3, 2011spp.sagepub.comDownloaded from
concerns, F(1, 144)¼ 1.84, ns; Midentifiability¼ 3.26, SD¼ 0.09,
Mno identifiability ¼ 3.44, SD ¼ 0.10. In the high tendency to gos-
sip condition, participants whose decisions were identifiable
reported greater group opinion concerns (M ¼ 3.45, SD ¼ 0.09)
than participants whose decisions were not identifiable
(M ¼ 3.15, SD ¼ 0.09), F(1, 144) ¼ 5.39, p ¼ .011. These
results support Hypothesis 2.
Mediation Analysis
We predicted that the interactive effect of tendency to gossip
and identifiability on contribution to the group would be
mediated by group opinion concerns. To test this mediated
moderation model, we followed the procedure described by
Muller et al. (2005). Table 2 reports the results of three regres-
sion analyses which demonstrate that (a) the effect of tendency
to gossip on contribution was moderated by identifiability (see
also the ANOVA results regarding Hypothesis 1); (b) the effect
of tendency to gossip on group opinion concerns was moder-
ated by identifiability (see also the ANOVA results regarding
Hypothesis 2); and (c) the interaction effect between Tendency
to Gossip and Identifiability on Contribution is reduced to non-
significance when controlling for group opinion concerns and
the interaction between Group Opinion Concerns and Identifia-
bility, while the effect of group opinion concerns is significant
in this analysis (see Models 4 to 6 in Muller et al., 2005,
p. 855). These results indicate that group opinion concerns fully
mediated the interactive effect of identifiability and tendency
to gossip on contribution to the group (see Muller et al.,
2005, p. 856), thus supporting Hypothesis 3.
Discussion
Our results support the idea that gossip serves as a mechanism
to keep group members ‘‘in line.’’ Consistent with theorizing
by Gluckman (1963), we found that the threat that one might
be gossiped about by group members can increase contribu-
tions to the group and reduce free riding. Participants in our
experiment who had been led to believe that their group
members had a high tendency to gossip contributed more
lottery tickets to their group when they believed that their
decision was identifiable than when they believed other group
members would not know what they had decided. However,
when they believed that their group members had a low tendency
to gossip, identifiability of their decision did not affect their
behavior. Apparently, in this context, they did not care whether
group members knew or did not know how many tickets they
contributed. Knowing that one’s group members are unlikely
to discuss one’s behavior among each other thus seems to make
people less afraid to make self-interested decisions. In contrast,
knowing that one may become the subject of gossip when one
has to make a decision concerning how much to contribute to
one’s group and knowing that group members will learn about
this decision heightens group opinion concerns, and thereby
increases contributions to the group.
These findings resonate with the idea that gossip constitutes
a social sanction (Gluckman, 1963; Keltner et al., 2008; see
also Kerr, 1999). When the threat of gossip is low, making
a selfish choice in a social dilemma is just a stand-alone
action with few consequences, even if others come to know
about it. However, when the threat of gossip is high,
participants realized that a selfish choice could be used by
their gossiping group members as a basis to construe a neg-
ative social reputation that could have severe consequences
for them in the future. Interestingly, in our experiment, par-
ticipants in the high tendency to gossip condition may even
have considered the possibility that group members could
tell negative things about them to people not involved in the
study, such as fellow students, friends, and family members.
This strengthens the explanation that gossip constrains
undesired behavior because it is seen as a social sanction.
Future research should examine the boundary conditions
of this effect (although, considering the unpredictable and
uncontrollable nature of gossip, it is difficult to imagine a
study in which gossip can occur only within the boundaries
of the experimental session).
Table 2. Results of Regression Analyses Demonstrating Mediated Moderation
b t
Independent variables entered in Regression 1 Dependent variable: Contribution to groupTendency to gossip .03 .32Identifiability .16 1.95*Tendency to Gossip � Identifiability .17 2.08*
Independent variables entered in Regression 2 Dependent variable: Group opinion concernsTendency to gossip �.05 �.56Identifiability .05 .65Tendency to Gossip � Identifiability .21 2.60*
Independent variables entered in Regression 3 Dependent variable: Contribution to groupTendency to gossip .07 .99Identifiability .13 1.89***Tendency to Gossip � Identifiability .06 .80Group opinion concerns .61 6.31**Group Opinion Concerns � Identifiability �.14 �1.41
*p < .05. **p < .001. ***p < .10.
Beersma and Van Kleef 5
by guest on September 3, 2011spp.sagepub.comDownloaded from
All in all, our data provide important empirical evidence that
gossip is a powerful tool to control self-serving behavior in
groups. By doing so, our study contributes to knowledge about
the social dynamics of gossip. Results from a mathematical
modeling study (Enquist & Leimar, 1993) had already shown
that the opportunity to provide information about interaction
partners can reduce free riding, as this information can be
used to exclude free riders from future interactions.
Sommerfeld et al. (2007) also demonstrated that real people are
influenced by gossip statements: They used information
received about interaction partners’ reputation to adjust their
levels of cooperation with these partners. Our study extends
this literature by showing that people are apprehensive of the
social consequences of gossip. When people knew that their
contribution to a group goal was identifiable by the other
group members, the mere risk that these others might gossip
about their behavior was enough to increase contributions to
the group goal. As such, although mostly viewed negatively,
the current results show that gossip may be an essential factor
for the survival of groups.
There are of course questions that remain unanswered by the
current results. One direction for future research could be to
study whether group members consciously realize the power
of gossip for controlling self-serving behavior. As mentioned
earlier, Beersma and Van Kleef (in press) found that people
do engage in gossip to warn their group members against norm
violators, but the question is whether this is a conscious, rea-
soned decision. Another interesting question is whether the
recipients of gossip can distinguish gossip that benefits the col-
lective by punishing norm violators from self-interested gossip
that only aims to benefit the gossiper.
Future research could also delve more deeply into the
mediating mechanisms that are responsible for the effects
we observed. Although we demonstrated mediation by
group opinion concerns, we measured these after the depen-
dent variable (contributions to the group) because we were
concerned that measuring group opinion concerns before
group contributions might attenuate effects on the main
dependent variable. Future studies could directly manipulate
several aspects of group members’ opinions to increase
insight into the mediating processes at work here.
Additionally, whereas our manipulation of tendency to gos-
sip captures the ‘‘start’’ of the gossip process, it would be inter-
esting for future research to examine effects of this process in
its entirety. In ‘‘real’’ groups outside of the laboratory, gossip is
interactive and dynamic. Rather than just being passive observ-
ers of gossip, receivers can actively take part in it and distribute
gossip further among other group members. It would be
interesting to examine how these processes affect prosocial
behavior in groups. In this respect, it is important to note the
negative effects of gossip, which have, for example, been docu-
mented by Wittek and Wielers (1998), who found that gossip
relates to clique formation in organizations. Although gossip
may strengthen relationships between the gossipers, this
benefit may come at the cost of the person who is gossiped
about. Likewise, in their article titled ‘‘The Poison Grapevine,’’
Baker and Jones (1996) argued that gossip between employees
and managers in organizations is a form of dysfunctional
communication that leads to unhealthy work relationships. As
such, it is important to take a network approach to gossiping
in future studies and examine how the full process of gossip
affects group functioning (cf., Burt & Knez, 1996; Grosser
et al., 2010; McAndrew et al., 2007).
These considerations notwithstanding, our results clearly
add to previous theorizing and research that demonstrated that
the negative reputation of gossip may be in need of revision (cf.
March & Sevon, 1988; Waddington & Michelson, 2010). Our
findings suggest a more nuanced interpretation of gossip as
an activity that has both positive and negative sides. In fact,
it might very well be that the positive effects of gossip on group
contributions that we demonstrated here are due in part to indi-
viduals’ motivation to avoid the negative side of gossip, as the
observed mediation through group opinion concerns suggests.
We hope that our study will be followed by more empirical
work on the bright and dark sides of gossip at the group level
to increase our knowledge about this omnipresent social
phenomenon.
Acknowledgment
The authors thank Gunnhildur Sveinsdottir for her help with collecting
the data.
Declaration of Conflicting Interests
The author(s) declared no conflicts of interest with respect to the
research, authorship, and/or publication of this article.
Funding
The author(s) disclosed receipt of the following financial support
for the research and/or authorship of this article: grants of the
Netherlands Organization for Scientific Research (NWO) awarded
to Bianca Beersma (Grant 451.04.100) and Gerben van Kleef (Grant
451.05.010).
References
Andreoni, J., & Petrie, R. (2004). Public goods experiments without
confidentiality: A glimpse into fund-raising. Journal of Public
Economics, 88, 1605-1623.
Baker, J. S., & Jones, M. A. (1996). The poison grapevine: How
destructive are gossip and rumor in the workplace? Human
Resource Development Quarterly, 7, 75-86.
Baumeister, R. F., & Leary, M. R. (1995). The need to belong: Desire
for interpersonal attachments as a fundamental human motivation.
Psychological Bulletin, 117, 497-529.
Baumeister, R. F., Zhang, L., & Vohs, K. D. (2004). Gossip as cultural
learning. Review of General Psychology, 8, 111-121.
Beersma, B., & Van Kleef, G. A. (in press). Why people gossip:
An empirical analysis of social motives, antecedents, and
consequences. Journal of Applied Social Psychology.
Ben Ze’ev, A. (1994). The vindication of gossip. In R. F. Goodman &
A. Ben-Ze’ev (Eds.), Good gossip (pp. 11-24). Lawrence:
University Press of Kansas.
6 Social Psychological and Personality Science 000(00)
by guest on September 3, 2011spp.sagepub.comDownloaded from
Burt, R. S., & Knez, M. (1996). Trust and third-party gossip. In R. M.
Kramer & T. R. Tyler (Eds.), Trust in organizations: Frontiers of
theory and research. Thousand Oaks, CA: Sage.
Campbell, D. T. (1975). On the conflict between biological and social
evolution and between psychology and the moral tradition.
American Psychologist, 30, l103-1126.
Charness, G., & Gneezy, U. (2008). What’s in a name? Anonymity
and social distance in dictator and ultimatum games. Journal of
Economic Behavior and Organization, 68, 29-35.
Coleman, J. C. (1988). Social capital in the creation of human capital.
American Journal of Sociology, 94, S95-S120.
Dawes, R. (1980). Social dilemmas. Annual Review of Psychology, 31,
169-193.
De Cremer, D., & Bakker, M. (2003). Accountability and cooperation
in social dilemmas: The influence of others’ reputational concerns.
Current Psychology, 22, 155-163.
De Cremer, D., & Sedikides, C. (2008). Reputational implications of
procedural fairness for personal and relational self-esteem. Basic
and Applied Social Psychology, 30, 66-75.
De Cremer, D., & Tyler, T. R. (2005a). Am I respected or not?:
Inclusion and reputation as issues in group membership. Social
Justice Research, 18, 121-152.
De Cremer, D., & Tyler, T. R. (2005b). Managing group behavior:
The interplay between procedural fairness, self, and
cooperation. In M. Zanna (Ed.), Advances in experimental
social psychology (Vol. 37, pp. 151-218). New York, NY:
Academic.
Dunbar, R. I. M. (2004). Gossip in an evolutionary perspective.
Review of General Psychology, 8, 100-110.
Dunbar, R. I. M., Duncan, N. D. C., & Marriott, A. (1997). Human
conversational behaviour. Human Nature, 8, 231-246.
Eckel, C. C., & Grossman, P. J. (1996). Altruism in anonymous
dictator games. Games and Economic Behavior, 16, 181-191.
Emler, N. (1994). Gossip, reputation and social adaptation. In
R. F. Goodman & A. Ben-Ze’ev (Eds.), Good gossip (pp. 119-140).
Lawrence: University Press of Kansas.
Enquist, M., & Leimar, O. (1993). The evolution of cooperation in
mobile organisms. Animal Behaviour, 45, 747-757.
Foster, E. K. (2004). Research on gossip: Taxonomy, methods, and
future directions. Review of General Psychology, 8, 78-99.
Gluckman, M. (1963). Gossip and scandal. Current Anthropology, 4,
307-316.
Goodman, R. F., & Ben-Ze’ev, A. (1994). Good gossip. Lawrence:
University Press of Kansas.
Grosser, T., Lopez-Kidwell, V., & Labianca, G. (2010). A social
network analysis of positive and negative gossip in organizational
life. Group & Organizations Management, 35, 177-212.
Hardy, C. L., & Van Vugt, M. (2006). Nice guys finish first: The
competitive altruism hypothesis. Personality and Social
Psychology Bulletin, 32, 1402-1413.
Hoffman, E., McCabe, K., Shachat, K., & Smith, V. (1994).
Preferences, property rights and anonymity in bargaining games.
Games and Economic Behavior, 7, 346-380.
Hoffman, E., McCabe, K. A., & Smith, V. L. (1996). Social distance
and other-regarding behavior in dictator games. American
Economic Review, 86, 653-660.
Homan, A. C., Greer, L. L., Jehn, K. A., & Koning, L. (2010).
Believing shapes seeing: The impact of diversity beliefs on the
construal of group composition. Group Processes and Inter-
group Relations, 13, 477-493.
Keltner, D., Van Kleef, G. A., Chen, S., & Kraus, M. (2008). A reciprocal
influence model of social power: Emerging principles and lines
of inquiry. Advances in Experimental Social Psychology, 40,
151-192.
Kerr, N. L. (1999). Anonymity and social control in social dilemmas. In
M. Foddy, M. Smithson, S. Schneider, & M. Hogg (Eds.), Resolving
social dilemmas (pp. 103-118). Philadelphia, PA: Psychology Press.
Logli, M. A., Keltner, D., Campos, B., & Oveis, C. (2008). Gossip and
reputation within social hierarchies. Manuscript in preparation.
March, J., & Sevon, G. (1988). Gossip, information, and
decision-making. In J. March (Ed.), Decisions and organizations
(pp. 429-442). Oxford: Blackwell.
McAndrew, F. T., Bell, E. K., & Garcia, C. M. (2007). Who do we tell
and whom do we tell on? Gossip as a strategy for status enhance-
ment. Journal of Applied Social Psychology, 37, 1562-1577.
Michelson, G., & Waddington, K. (2011). Gossip and organizations.
London: Routledge.
Milinski, M., Semmann, D., & Krambeck, H. J. (2002). Reputation
helps solve the ‘‘tragedy of the commons.’’ Nature, 415, 424-426.
Morreall, J. (1994). Gossip and humor. In R. F. Goodman & A.
Ben-Ze’ev (Eds.), Good gossip (pp. 56-64). Lawrence: University
Press of Kansas.
Muller, D., Judd, C. M., & Yzerbyt, V. Y. (2005). When moderation is
mediated and mediation is moderated. Journal of Personality and
Social Psychology, 89, 852-863.
Nevo, O., Nevo, B., & Derech Zehavi, A. (1993). The development of
the tendency to gossip questionnaire: Construct and concurrent
validation for a sample of Israeli college students. Educational and
Psychological Measurement, 53, 973-981.
Nowak, M. A., & Sigmund, K. (1998). Evolution of indirect
reciprocity by image scoring. Nature, 393, 573-577.
Panchanathan, K., & Boyd, R. (2004). Indirect reciprocity can
stabilize cooperation without the second-order free rider problem.
Nature, 432, 499-502.
Pearsall, J. (Ed.). (1998). The new Oxford dictionary of English.
Oxford, UK: Oxford University Press.
Rosnow, R. L. (1977). Gossip and marketplace psychology. Journal of
Communication, 27, 158-163.
Sedikides, C. (2002). Putting our selves together: Integrative themes
and lingering questions. In J. P. Forgas & K. D. Willimas (Eds.),
The social self: Cognitive, interpersonal, and intergroup
perspectives (pp. 365-380). New York, NY: Psychology Press.
Shelling, T. C. (1960). The strategy of conflict. Cambridge, MA:
Harvard University.
Sommerfeld, R. D., Krambeck, H. J., Semmann, D., & Milinski, M.
(2007). Gossip as an alternative for direct observation in games
of indirect reciprocity. Proceedings of the National Academy of
Sciences, 104, 17435-17440.
Spacks, P. M. (1982). In praise of gossip. Hudson Review, 35,
19-38.
Stirling, R. B. (1956). Some psychological mechanisms operative in
gossip. Social Forces, 34, 262-267.
Beersma and Van Kleef 7
by guest on September 3, 2011spp.sagepub.comDownloaded from
Van Dijk, E., & Vermunt, R. (2000). Strategy and fairness in social
decision making: Sometimes it pays to be powerless. Journal of
Experimental Social Psychology, 36, 1-25.
Van Dijk, E., & Wilke, H. (1999). Conditional contributions and
public good provision: Perceptions, motives and behavioral
reactions. Group Processes and Intergroup Relations, 2,
245-258.
Van Kleef, G. A., De Dreu, C. K. W., & Manstead, A. S. R. (2006).
Supplication and appeasement in conflict and negotiation: The
interpersonal effects of disappointment, worry, guilt, and regret.
Journal of Personality and Social Psychology, 91, 124-142.
Van Vugt, M. (2009). Averting the tragedy of the commons: Using
social psychological science to protect the environment. Current
Directions in Psychological Science, 18, 169-173.
Van Vugt, M., & Hardy, C. L. (2010). Cooperation for reputation:
Wasteful contributions as costly signals in public goods. Group
Processes Intergroup Relations, 13, 101-111.
Williams, K. D. (2007). Ostracism. Annual Review of Psychology, 58,
425-452.
Wilson, D. S., Wilczynski, C., Wells, A., & Weiser, L. (2000). Gossip
and other aspects of language as group-level adaptations. In
C. Heyes & L. Huber (Eds.), The evolution of cognition
(pp. 347-365). Cambridge, MA: MIT Press.
Winer, B. J. (1981). Statistical principles in experimental design.
New York, NY: McGraw-Hill.
Wittek, R., & Wielers, R. (1998). Gossip in organizations. Computa-
tional and Mathematical Organization Theory, 4, 189-204.
Bios
Bianca Beersma is associate professor of organizational psychology at
the University of Amsterdam, the Netherlands. Her main research interests
involve group processes, teamwork, conflict, negotiation, and gossip.
Gerben A. Van Kleef is associate professor of social psychology at
the University of Amsterdam, the Netherlands. His main research
interests revolve around emotion, power, social influence, conflict,
and group processes.
8 Social Psychological and Personality Science 000(00)
by guest on September 3, 2011spp.sagepub.comDownloaded from