Ford Fleet Service News

Recently, a utility company

fleet manager asked me how

much fuel a diesel engine uses

while idling. He wanted to

calculate how much it costs to

keep a truck running all day.

It’s one thing to run a truck all

day if it relies on the PTO for

hydraulic pressure or power

generation. It’s a whole differ-

ent issue if it’s unnecessary.

Here are some rough calcula-

tions.

Diesel engines typically range

from around 6L to 7.5L dis-

placement. To keep the engine

running at idle in park or neu-

tral with no A/C on, they use

roughly 22.5 ounces of diesel

fuel per hour. If the A/C is

running, consumption in-

creases to about 62 oz./hr.

That’s because of the necessity

to maintain engine RPM when

the A/C compressor cycles.

These number don’t account

for the additional DPF regen-

erations required, especially

during cold weather.

If a driver is in the habit of

driving to the work site, then

letting the engine idle all day,

that adds up to 1.4 to 3.9 gal-

lons of fuel wasted per 8 hour

(Please see Fuel, pg 5)

Learn about the new Built Tough

6.7L Diesel Engine at www.fordvehicles.com/2011superduty

How Much Fuel is Your Fleet Wasting?

Are You Using the Right Coolant?

May 31, 2010

Volume 2, Issue 3

FordParts.com 2

Service Messages - Emerg-ing Technical Info

2

Technical Service Bulletins and Updates

3

Field Service Actions 4

Coolant Charts 7-8

Coupons & Specials 9-10

About Ford Fleet 6

Inside this issue:

FordParts.com

• Order parts online

• VIN lookup insures the

right part the first time

• Cross reference

• Video Training Snippets

via YouTube®

• Shopping Carts

• Online payment via major

credit card, Paypal, Dealer

line of credit or Quality

Fleet Care

• Flexible Shipping/

Delivery/Will-Call

• See your Custom Pricing

from your Dealer

for the Great Lakes Region

Q. Some companies market

a "Universal" coolant claim-

ing that their product can be

used for all vehicle applica-

tions. What is Ford's posi-

tion on the use of

"Universal" coolants in

Ford vehicles?

• Ford does not have perform-

ance data for the multitude of

engine coolants available in the

aftermarket and therefore can-

not recommend the use of any

coolant except those approved

by Ford Motor Company.

• Due to the complexity of

cooling systems, no one cool-

ant has been proven to work in

all vehicles.

• "Universal" coolants gener-

ally do not contain silicates and

nitrites, both of which are re-

quired for Ford vehicles

equipped with Motorcraft®

Premium Gold Engine Cool-

ant. Thus, these "universal"

coolants generally do not meet

Ford's coolant specification

WSS-M97B51-A1.

• Ford vehicles equipped with

Motorcraft® Premium Engine

Coolant, meeting Ford specifi-

cation ESE-M97B44-A, require

silicates and, in the case of

diesel engines, the use of Mo-

torcraft® Diesel Cooling Sys-

tem Additive, VC-8, which

contains nitrites. Thus, these

"universal" coolants may not

be suitable for use in vehicles

originally equipped with Mo-

torcraft Premium Engine Cool-

ant.

• Based on blind laboratory

ASTM testing performed in

dupl ic a te , two l ead ing

"universal" coolants currently

in the marketplace did not

meet the extended D2809 re-

quirements of Ford's Motor-

craft® Premium Gold Engine

Coolant specification, WSS-

M97B51-A1.

• The "universal" coolants

may not be compatible with

(Please see Coolant, pg 6)

Due to stiff commercial tires used on 2008 - 2010 F-450 Pick Up, some customers may perceive a

wander feel on rutted/ rough roads. The condition my be worse with traction tires. Tire changes are

not recommended. First, compare to the same vehicle (F-450 PU only). The F-450 PU is based on

the F-450 chassis cab with significant ride improvements. Steering will be better than the F-450

chassis cab, but will not equal the steering of a F-350 DRW. If after comparing to another F-450

PU, and wander concern still exists, proceed with normal diagnostics per the workshop manual, sec-

tion 211-00: Steering System - General Information, diagnosis and testing.

EEPod LLC has developed a specialty tool for Ford Fleet customers to perform the manual diesel

particulate filter (DPF) regeneration. This might be required on vehicles that are not driven in condi-

tions that allow for the normal automatic regeneration to occur. The tool is a standard EEPod My-

CANIC Vehicle Interface with custom software. Simply plug the tool into the OBD/Diagnostic

connector and follow on-screen instructions to run the manual regeneration. Go to eepod.com for

more information and pricing.

2008 - 2010 F-450 Pick Up - Steering Wander On Rutted Roads

2008-2010 6.4L Diesel - DPF Regeneration Tool Now Available

Page 2 Ford F leet Serv ice News Volume 2, I ssue 3

Engine Coolant Change To Organic Acid Technology (OAT) Type Coolant - VC-3-B For 2010 Expedition/Navigator

2010 Expeditions and Navigators built on or after 2/15/2010 are now equipped with Organic Acid

Technology (OAT) type coolant, part number VC-3-B. Please refer to the work shop manual section

303 and owner's guide for notices and warning.

Note: Please refer to the coolant overflow bottle label for correct coolant usage.

Ford Technical Training

is Best-in-Class with over

140 web based courses

Ford Roadside Assistance

is available through Quality

Fleet Care. On-site Glass

replacement is also available

through QFC..

W h e n y o u a r e

retrofitting your vehicles

and have questions

about moving OEM parts

and equipment, you can

request information in

writing from the Truck

Body Builders Advisory

Services. Dial 877-840-

4338 for assistance.

Some 2002 - 2010 vehicles may display the indicated speed on the speedometer to be slightly higher

than actual speed. At an actual vehicle speed of 60 mph, the speedometer could indicate 58 to 64

mph. The indicated speed range is biased high to compensate for system tolerances and tire varia-

tion, but does not affect odometer accuracy. If the error exceeds these limits, check for configura-

tion errors within the module that processes the VSS (I.E. tire size and axle ratio in the PCM mem-

ory), or incorrect tire size on the vehicle (I.E. wheels/ tires changed).

Multiple Vehicles - Speedometer Accuracy - Service Tip

If you encounter a 2009 - 2010 F650 - F750 with a loose exterior door handle, it is not necessary to

replace the door handle assembly. Inspect the pivot pin that keeps the door handle in place for

proper seating/ position. Remove the handle assembly and insure the pin head is inserted past the

triangle retention bumps. If necessary, fully seat the pivot pin so the pin head rests on the bezel hard

stop. Cycle the handle to ensure proper operation prior to reinstallation. Refer to WSM Section

501-14.

2009 - 2010 - F650 - F750 - Exterior Door Handle Loose

Service Messages

A constant velocity (CV) boot kit has been released for service. It is no longer necessary to order a

complete half shaft assembly for CV boot service. This kit is available for 2008 - 2010 Fusion and

Milan vehicles equipped with a 3.0L engine and 2.5L engine. Refer to TSB 10-04-12.

TSB 10-04-12: 2008 - 2010 Fusion/ Milan - Front Constant Velocity (CV) Boot Kits Available - Service Tip

Page 3 Ford F leet Serv ice News Volume 2, I ssue 3

TSB 10-05-01 - 2008 - 2009 Escape/ Mariner - Liftgate Opening Un-Commanded Or Not Opening When Commanded When Parked

Some 2008 - 2009 Escape and Mariner vehicles built on or before 8/31/2008 may exhibit the liftgate

opening un-commanded, or not opening when commanded while vehicle is parked. This may be

due to water intrusion into the switch connector causing corrosion at the liftgate rear switch. Refer

to TSB 10-05-01.

Drive Quality Ford's commitment

to quality is paying

strong dividends.

Recent quality reports have our

Ford Division products ranking

with the best in the industry.

And Ford Division has more

trucks on the road with

250,000 miles than any other

brand.

TSB are supplements to

the Workshop Manuals.

They provide in-depth

technical diagnostic

in format ion , new

service procedures and

r e v i s e d p a r t s

information. TSBs don’t

change or extend the

warranty.

TSB 10-05-03: 2008 - 2009 Escape/ Mariner - Exterior Heated Rear View Mirror Glass Crack - Built On Or Before 03/31/2009

Some 2008 - 2009 Escape and Mariner vehicles built on or before 03/31/2009 and equipped with

heated exterior rear view mirrors may exhibit a glass thermal stress crack when mirror defrost is

powered on. Refer to TSB 10-05-03 and follow the service procedure to replace the exterior mirror

glass only if there's no evidence of impact damage. Refer to workshop manual section 501-09 for

removal and installation. :

TSB 10- 09-08: 2008 - 2010 E-150, E-250, E-350 - Steering Wander - Vehicles Built On Or Before 11/30/2009

This articles supersedes TSB 09 -20-07 to add a production fix date.

Some 2008 - 2010 E-Series 150-350 vehicles built on or before 11/30/2009 may exhibit steering

wander or free play. Refer to TSB 10-09-08 in its entirety and follow the service procedures to cor-

rect the condition.

TSB 10 - 07-03: 2008 - 2011 F-Super Duty - Clunk/ Pop Noise Heard/ Felt Under Floor Pan While Turning

Some 2008 - 2011 F-Super Duty vehicles may exhibit a pop or clunk noise heard/ felt under floor

pan when turning, and may be more noticeable when cold. Follow the service procedure steps out-

lined in TSB 10-07-03 to correct the condition.

Technical Service Bulletins

Drive Green This year, we are

expanding our line-

up of E-85 capable

vehicles, including the Ford

Expedition and E-Series, and

increasing the availability of our

F-Series flex fuel offerings. In

the very near future, our line-up

will include Plug-in Hybrid and

Battery Electric offerings. TSB 10-09-06: 2010 Transit Connect - Creak Noise From Rear - With Brakes Applied

Some 2010 Transit Connect vehicles may exhibit a creak noise from the rear brakes, with brakes

applied and vehicle not moving. Refer to TSB 10-09-06 and follow the service procedures to correct

this condition.

Page 4 Ford F leet Serv ice News Volume 2, I ssue 3

Do your vehicles have

open recalls? Use OASIS

to check each VIN. You

can also request a

periodic batch report of

all your VINs. Go to

www.fleet.ford.com and

click on “Maintenance” ->

“Recalls” -> “Batch

OASIS”

Drive Safe Ford's 2010 model

year line-up includes

more five-star crash

test rated vehicles than any other

company ever before. In addition,

our 2011 model year products

will offer many advanced safety

technologies.

Drive Smart From the all new

Ford Work Solu-

tions, to voice-

activated Sync, powered by Mi-

crosoft, Ford is committed to

providing technology that en-

hances your businesses productiv-

ity.

Field Service Actions Ford Fleet is committed to providing you the most up to date vehicle related information. You can

use one or more of the four options we have for checking your vehicles for uncompleted, open

Field Service Actions or recalls. All are available through www.fleet.ford.com. Just click on the

“Maintenance” tab and select “Recalls”.

Recalls (Field Service Actions) - Includes dealer

bulletins for Field Service Actions published from

1989 to present. You can search by FSA #, year

and model, or most recent. This option takes you

to the OASIS tool. Once there, select year and

model. The next screen will bring up a list of

TSBs. Select the “FSA” tab.

Online VIN Specific Recalls (OASIS) - Provides the latest warranty and vehicle history informa-

tion for Ford and Lincoln-Mercury vehicles by VIN and Broadcast messages give you daily updates

on important vehicle and program news. This option opens the same OASIS tool as above. You can

enter a single VIN and get the information shown in the example below.

Batch OASIS - The Batch Oasis tool allows you to access service information for multiple vehicles.

by submitting a VIN list online through www.fleet.ford.com. This system will accept Text (*.txt) file

(Please see Recalls, pg 6)

shift, depending on weather.

Assuming four months cold weather and eight months moderate to hot weather, up to 767 gals per year could easily be burned unneces-

sarily. At today's US average price of $2.98/gal, that's $2,286. Every 10 cents price increase adds $76.70. Now, add the additional mainte-

nance required. 2,000 hrs of unnecessary idle time adds 10 extra oil/filter changes and 5 extra fuel filter changes to the mix (or a couple

of $15,000 to $20,000 engine replacements in the fleet due to inadequate maintenance). Remember, 1 hr. engine running time is equiva-

lent to 25 road miles.

The charts above are from the Department of Energy at http://tonto.eia.doe.gov/oog/info/gdu/gasdiesel.asp (or Google

“average fuel price”)

Beginning in 2008, CARB requires certain diesel equipped vehicles to shut down after 5 minutes of idling. Vehicles with California emis-

sions are programmed to comply and will shut down as required. 2008 and later diesel equipped Super Duty vehicles without idle shut-

down can have the feature enabled by following the instructions in Ford QVM Bulletin Q-169-R4. The bulletin is available at https://

www.fleet.ford.com/truckbbas/non-html/Q169R4.pdf . Engine idle shutdown is not necessary on 2011 6.7L diesel engine vehicles

since they pass CARB’s emissions requirements. Engine idle shutdown is not available or programmable on gasoline equipped vehicles or

models before 2007.

(Continued from page 1)

FUEL

Ford's recommended supplemental coolant

additive, Motorcraft® Diesel Cooling Sys-

tem Additive, VC-8.

• Use of non-approved "universal" coolants

may lead to eventual engine damage or fail-

ure. Problems caused by use of non-

approved "universal" coolant may not arise

immediately, but may occur over longer

periods of time due to additive compatibility

issues.

• Although the Ford New Vehicle Limited

Warranty is not automatically voided upon

the use of a non-approved coolant in Ford

vehicles, if such use results in damage to the

vehicle or its components, the cost of repair-

ing the damage (and related damage) would

not be covered by the Ford New Vehicle

Limited Warranty.

Q. What may be some of the conse-

quences of using the wrong coolant?

• Reduced corrosion protection of cooling

system components

• Incompatibility with engine gasket materi-

als

• Corrosive attack of aluminum compo-

nents

• Cylinder wall cavitation and engine block

damage in diesel engines

• Potential water pump issues

Q. What are the primary coolant types

Ford recommends for use in its vehicles?

• Yellow-colored Motorcraft® Premium

Gold Engine Coolant, meeting Ford specifi-

cation WSS-M97B51-A1

• Green-colored Motorcraft® Premium

Engine Coolant, meeting Ford specification

ESE-M97B44-A

• Orange-colored Motorcraft® Specialty

Orange Engine Coolant, meeting Ford

specification WSS-M97B44-D

• Reference the Service Coolant Usage

Chart for specific vehicle usage information

Q. What are the requirements with re-

gard to using coolant containing a taste

adversant (bittering agent)?

• Currently certain states and localities re-

quire that coolant contain a taste adversant

(bittering agent).

• Since additional states and localities are

considering adopting the same or similar

requirements, and in order to reduce com-

plexity and confusion, Ford will soon dis-

tribute only bittered coolant in the entire

U.S.

Q. What are the advantages of

"extended-life" Motorcraft® Premium

Gold Engine Coolant versus a conven-

tional coolant such as Motorcraft® Pre-

mium Engine Coolant?

• Extended drain (change-out) intervals

• No need for supplemental coolant addi-

tives required for diesel engines (except in

the case of the Caterpillar 3126E engine)

Q. What is the interchangeability of Mo-

torcraft® Premium Engine Coolant and

Motorcraft® Premium Gold Engine

Coolant? Can Motorcraft® Premium

Engine Coolant be used to top off a vehi-

cle equipped with Motorcraft Premium

Gold Engine Coolant? Can Motorcraft®

Premium Gold Engine Coolant be used

in vehicles equipped with Motorcraft®

Premium Engine Coolant?

• Ford does not recommend mixing cool-

ants. Green-colored Motorcraft® Premium

Engine Coolant should not be used in vehi-

cles except those originally equipped with it.

• However, based on the results of back-

ward compatibility testing, certain vehicles

originally equipped with Motorcraft® Pre-

mium Engine Coolant (reference the Service

Coolant Usage Chart for specific vehicle

usage) can be serviced using the yellow-

colored Motorcraft® Premium Gold Engine

Coolant as long as the following conditions

are met:

1. If the green-colored engine coolant is

thoroughly flushed out of the cooling

system and then the system is filledwith

yellow-colored engine coolant, the ser-

vice maintenance (change-out) intervals

of the yellow-colored engine coolant

can be followed.

2. If the green-colored engine coolant is

not completely flushed out of the cool-

ing system (e.g., yellow-colored engine

coolant is used to top off the system),

then the service maintenance (change-

out) intervals of the greencolored en-

gine coolant must be followed.

3. All pre-1999 vehicles, as well as all

model years of Mercury Villager, must

be serviced with the green-colored en-

gine coolant.

COOLANT (Continued from page 1)

formats. The files should contain one VIN

per row. A sequence number or unit number

can be next to the VIN as reference, but

only the VIN will be processed. You will

receive information such as open recalls,

engine type, build type, etc. Results will be

forwarded to you via email within 2 business

days with a subject line "Ford Batch Oasis

Results." You must be logged in to

www.fleet.ford.com.

Fleet Service Notification Program

(FSNP) - FSNP is a process for fleets to

e l e c t r o n i c a l l y t r a n sm i t v e h i c l e

owner/operator information to Ford Motor

Company. This information is important to

identify a vehicle's Owner of Record to sup-

port Field Service Actions such as Recalls

Owner Notification Programs and other

special programs. Once the fleet provides

Ford with the data, personnel designated by

the Fleet Company will have password pro-

tected access to lthe information. To get

access, log onto www.fleet.ford.com. Click

on the “Maintenance” tab, select “Recalls”,

then select Fleet Service Notification Pro-

gram. An email link is provided there.

This information should be used for man-

agement of Field Service Actions on fleet

vehicles. The VIN Lists are updated nightly

based on claims that were received by Ford

that occurred the previous day. The VIN

lists for affected fleets will typically be avail-

able within 48 hours after the FSA is

launched. FSAs listed on the site remain

available until the FSA expires or up to two

year. To view the FSAs that are maintained

in the FSA VIN List database go to the

available FSAs. The VIN Lists section pro-

vides links to FSAs where the fleet has at

least one involved unit that requires service

work. If you do not have any involved units

for the FSA it will not appear in the list. To

view the FSA bulletin click on the FSA

number on the VIN List page.

RECALLS (Continued from pg 4)

About the Fleet Customer Information Center

Ford Motor Company is continuously striving to provide fleet customers with efficient, high-

quality service. Our mission is to provide you with "best-in-class" customer service from our

staff of highly-trained business analysts.

Ford's Fleet Customer Center (1-800-34-FLEET) provides a single source for answering

fleet-related questions. We offer a wide variety of assistance to help you establish a fleet account,

reset your Fleet Website password, obtain order status and information on fleet programs, and

obtain warranty information. We also offer assistance with Vehicle Special Order (VSO) and

Rental (FRCS/LMCRS) questions.

Please have the following information available when you call or email.

◊ Fleet Identification Number (FIN)

◊ The Dealer Code for your order

◊ Body Code of the vehicle

◊Factory Order Number OR Vehicle Identification Number (VIN)

Ford Fleet Customer Information Center 1-800-34-Fleet (1-800-343-5338)

Monday – Friday

Option 1: FIN Enrollment and Fleet Website Access

Option 2: Vehicle Special Order and the Fleet

Customer Information Center (Fleet CIC)

Option 3: Fleet Service

We’re on the Web! Check us out at ww.fleet.ford.com

Use these

offers for

your

company’s

vehicles at

your favorite

participating

Ford,

Lincoln-

Mercury or

QuickLane

Dealer.

You can

share these

offers with

your

employees,

family and

friends too!

Your Ford Great Lakes Fleet Team Kevin Naro - Great Lakes Fleet Manager - Chicago, Eastern Wisconsin

Jane Evans - Fleet Zone Manager - Indiana, Illinois, Twin Cities

Tom Ozbolt - Fleet Zone Manager & Newsletter Editor - Michigan, Northern Ohio, Western PA, Western NY

Laura Beth Hiers-Ellis - Fleet Zone Manager - Southern Ohio, West Virginia, Kentucky

For more coupons and new offers, go to

www.FLMowner.com