How eGovernment enhances and supports administrative

simplification

- The Portuguese Agenda -

Better Regulation SeminarNew Delhi, 3th December 2009

What does the citizen wants from the Public Administration?What does the citizen wants from the Public Administration?

• Knowledge sharing• On the spot• User focus services• Secure information exchanging

- That it interacts the least with me

- That it gives me the same answer no matter where I go

- The Public Administration is the institution that less contributes for my happiness

- The Public Administration is slow answering to the challenges of a complex society

The Portuguese Strategy for eGovThe Portuguese Strategy for eGov

Placing the Citizen in the Centre of a Modern and Changed Public Administration

Modernising public services: our strategyModernising public services: our strategy

PUBLIC SERVICES TODAYPUBLIC SERVICES TODAY

Vertical; hierarchical; inflexible The supply’s logic: services

divided into silos Difficult access to services Government knows everything The same service for everyone

PUBLIC SERVICES TOMORROWPUBLIC SERVICES TOMORROW

Transversal; shared; connected

The demand’s logic: integrated services

Services on real time 24/7

The citizen also knows and is co-producer

Custom-made service

Portuguese EGov DriversPortuguese EGov DriversDriver 1: A “2 in 1” Program

Driver 2: A Multichannel Approach

Driver 3: Electronic Identification

Driver 4: Interoperability Platform

Driver 1: a “2 in 1” ProgramEgov and cutting red tape

I.Link “Administrative Simplification ” + “eGov”II.Eliminate duplicated demandIII.Transparency and predictablilityIV.Proportionally to risk

Objective : change ongoing processes and procedures, which place a disproportionate burden on citizens and businesses, based on a previous assessment of its impact

Some examples within a company life cicleSome examples within a company life cicle

Start UpStart Up GrowingGrowing DissolutionDissolution

Driver 1: a “2 in 1” ProgramEgov and cutting red tape

Start upStart up

On the Spot Firm

A new system for creating companies, that allows firms – private limited companies, partnerships or PLC – to be set up at a single contact point and in less than one hour, without filling any application form

Up to September nearly 80.000 on the spot firms were established, which represents 69% of the companies created during the same period, with a standard constitution time of 32 minutes.

Simplification of Local authority building permits

A simplified system for local authorities to issue building permits.In certain circumstances this new regime will give out of the need for the architectural design to be assessed and licensed, or for work to the inside of buildings to be notified to the authorities in advance.

Start upStart up

Industrial facilities licensing regime

Simplified licensing regime based on a new online application tool that supports industrial licensing procedures.

It allows:• simulation of the request• delivering of information required to begin the licensing process• monitoring of its progress.

Start upStart up

Simplex: main characteristics

I.Strategy: top down + bottom up

II. Composition: transversal and sectoral measures

III. Participation: public consultation, Ideia.Simplex.

IV.Assessment: measurement and evaluation of results

V.Accountability: control by the Council of Ministers

VI.Transparency: regular public reports

Driver 1: a “2 in 1” ProgramEgov and cutting red tape

Driver 2: A Multichannel Approach Integrate other channelsIntegrate other channels

Licensing procedure for Hunters

Renew and pay license to hunt via

the ATM Network

Winners of the 2009 European

eGovernment Awards

•820 services from 130 public and private bodies •More than 300.000 registered users

•Average of 3 millions page views/m:• Information services

• Certificates

• Income tax declaration

• Changing address

•Since February 2005 it has offered SMS-based services

Driver 2: A Multichannel Approach The WEB Channel: Citizen's PORTALThe WEB Channel: Citizen's PORTAL

14http://www.portaldaempresa.pt/

The business Portal provides informational and transactional services covering the business lifecycle:

– Starting a business– Managing business activities– Expanding a business– Closing or Selling a business

450 services from 78 public bodies450 services from 78 public bodies

Driver 2: A Multichannel Approach The WEB Channel: Business PORTALThe WEB Channel: Business PORTAL

15

Walking inside of a Citizen’s Shop_2G

Driver 2: A Multichannel Approach New model for public services delivery

One-stop House” Service

Allows citizens to complete at a single Allows citizens to complete at a single counter all the procedures related to counter all the procedures related to the purchase or sale of their homethe purchase or sale of their home

Paying the taxes; drafting and signing the contract; seeking for municipal tax exemption; registering the property with all the relevant authorities

Driver 2: A Multichannel Approach Integrated one stop shop servicesIntegrated one stop shop services

Citizen Card ProjectIt is a physical document that allows the visual identification of a citizen and it is also a digital document that allows the citizen to identify himself/herself and to electronically sign documents.

It replaces 5 ID Cards:• National Identity Card• Tax Card• Social Security Card• Voters Card• Health Care Card

Driver 3: Electronic Identification A driver to develop eGov solutions A driver to develop eGov solutions

More interactive services on line for citizens and business

- Public services (some examples)• Start up a business on the on-line Business Portal• Change address • Apply for industrial licensing• Complaint to authorities• Buy and Sell a car• University applications• Unemployment benefits request

Driver 3: Electronic Identification A driver to develop eGov solutions A driver to develop eGov solutions

• Administrative efficiency:

- Workflow dematerialization through

electronic signature (municipalities,

National Tourism office)

- Public servants authentication in the

Portal

- Sign up documents

Driver 3: Electronic Identification A driver to develop eGov solutions A driver to develop eGov solutions

What is it?:

It is a service oriented central platform based on open standards.

Objectives

Provide a shared tool for public administration to interconnect the different information systems and deploy multichannel electronic services.

Driver 4: Interoperability Platform Technological foundation for standardization and sharing of resourcesTechnological foundation for standardization and sharing of resources

IS Personalization

Citizen Card I lost my wallet counter

Some figures:• 9 public services already use this plataform• More than 70M messages already exchanged

Driver 4: Interoperability Platform Technological foundation for standardization and sharing of resourcesTechnological foundation for standardization and sharing of resources

How to use eGov and Administrative simplification to

react to crisis

Better Regulation SeminarNew Delhi, 3th December 2009