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“How do you provide for everyone: success with diverse populations in the UK setting”
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Transcript of “How do you provide for everyone: success with diverse populations in the UK setting”
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Libraries for the 21st Century
Engaging with our Communities
Track 04 – speaker 3
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Jean Palmer
Andrew Malin
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Our presentation will cover:
• Link back to our presentation yesterday.
• Context and statistics prior to our review.
• Theme for this presentation will be PEOPLE.
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Hillingdon Council
• Hillingdon is located in North West London and stretches from the Buckinghamshire border in the north to Heathrow Airport in the south. It is a key gateway into West London and the United Kingdom.
• At 42 square miles Hillingdon is the second largest of London's 32 boroughs as well as the Corporation of the City of London.
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© Crown Copy righ t. A ll righ ts res erved. London Borough o f Hillingdon
100019283 2008
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What our customers were telling us…
Only 29% said:
“the choice and condition of books is very good”
Only 28% said:
“attractiveness of the library is very good”
Only 20% said:
“computer facilities are very good”
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A presentation with a twist !
• They say a picture says a thousand words
– have a look at these.
• They demonstrate clearly how we have
engaged with all people representing our
diverse community.
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Engaging with the wider Community
• How have we reached diverse sections of
our communities ?
• How have we increased popularity across
established groups?
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Engaging with local community groups
• Throughout the year organised events and themed sessions are held each month.
• There is always something new to see or do at the local branch library.
• These range from our annual reading challenge, national competitions, through to themed day and evening classes and workshops.
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What are the events? • Examples of these include:
— Cakes and Crosswords
— IT tuition for ECDL*
— Coffee mornings/afternoons
— Games afternoons
— Story time for the children
— Reading groups
— Creative writing
— Craft, art and dance sessions
— (* European Computer Driving Licence)
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Advertising the events
• The Councils Website publicises the events.
• Posters are put up in all borough libraries.
• In addition local interested parties are
contacted – e.g. local groups, schools and
community societies and the adult education
service.
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Advertising the events and schemes
• We also work in partnership with the Primary Care Trust to promote events and National initiatives such as the BookstartScheme.
• 3,300 children are entitled to a free book pack this year.
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Promotion of the Book Start scheme 2008
• A full programme of celebrations featuring
competitions, story times, fancy dress and baby
yoga.
• Promotional material is distributed to shopping
and health centres, schools and local community
groups.
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To promote Bookstart 2008
• To promote the whole event Pirate fever is
sweeping across the borough!
• Bookstart Book Crawl launches mid Oct 08 with
high profile launch of canal trips, Gymboree,
early years drama workshops and special
appearance by the Bookstart bear at story time.
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Examples of posters used to advertise
events – October 2008 is Pirate month.
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A satisfied customer!
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The Summer Reading Challenge 2008
• Part of the National Year of Reading
Campaign it was the 10th Annual
challenge.
• Featuring a sporty theme, it tied in with
high profile sporting events such as
Wimbledon, Euro 2008 and the Olympics.
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The Summer Reading challenge 2008
• Activities were designed to encourage
membership at libraries and included ;
• Story times, craft sessions, creative
writing and celebration parties.
• 6,503 children joined the challenge this
year.
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Posters from other events
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Who attends these events?
• The outreach programme at the libraries
encourages participation from people of all
ages, and with varying skills and abilities.
• The rich diversity of our local community is
actively represented at these workshops.
• The variety and range of subject matters
offered to customers is appreciated by those
who attend.
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Games afternoons
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Games afternoon
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Cakes and crosswords – an event held
throughout the borough
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Cakes and Crosswords This event introduces library users to the IT
equipment at the Library and how to
undertake research on the Internet using
specialised software and thesaurus.
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The informal atmosphere enables people
to relax and enjoy both the facilities and
the company of the other attendees.
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The afternoon sessions are very popular with our
retired residents, shift pattern workers and part-
time students.
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The groups are
normally a maximum
of 10 people - this
ensures that the tutor
has time to spend
with each individual
customer.
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Story time
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Story time and younger users
• The story time sessions are popular and
well attended.
• They are held after school and on
Saturday mornings.
• Local branch librarians will also visit
schools and run events within the
classroom environment to promote the
library service.
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Story telling project
• Focuses on engagement with under 11 year olds.
• Fosters partnerships and encourages participation.
• Stakeholders include schools, voluntary sector, the elderly local authors and health services.
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Story telling – involving volunteer
storytellers
Story sharers aims to produce a collection
of stories contributed by local people
across the borough. The contributors are
from different backgrounds and age
groups.
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Story time with local community volunteers
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Story time sessions
• Our librarians often select the story book theme based on other events being held in the borough or National initiatives.
• This Spring the theme at Harefield branch focused on a National TV Campaign on the BBC called ‘Springwatch’. It was based around wildlife preservation and environmental issues.
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Boys into books
• This is a 5-11 yr old reader development
project.
• It improves literacy skills especially
amongst children from less advantaged
backgrounds and boys.
• Helps with Peer support.
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Involving new younger customers
• In previous years there has been a declining
enrolment level at the libraries amongst boys
and young male adults.
• To address this we have introduced new book
stock and other activities which now engage
with subjects in which they have an interest.
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Creative learning, literacy and conversation
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Evening events for older children and
adults
• The evening events have encouraged older children, teenagers and young adults into the libraries.
• We focus on more modern subject matters and embrace current trends. This helps to retain the customer base.
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Evening events
• In February this year we held a very successful Manga evening.
• Other computer technology evenings have also been popular - including Nintendo Wiigames evenings.
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Wii – enjoying the game
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Wii evening – Bowling !
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Modern IT equipment and electronic
services at each branch
• Each branch has state of the art IT equipment available.
• Free Internet access is offered to all library users.
• The branches also run ECDL accredited courses to teach basic IT skills.
• Many children use the facility where they do not have access to these facilities at home.
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IT equipment
• Local branch libraries have a selection of
PC’s available including Apple IMacs.
• Hillingdon Council is working in
partnership with Apple to set up
accredited Apple training centres at some
of the branches.
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Child using Apple IMAC
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Homework clubs
After school Homework clubs are run at branches, where children of a similar age can research and complete assignments.
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Homework club
• Subjects covered at the sessions are linked
to the national curriculum.
• These groups provide an excellent
environment to discuss and research subjects
in safe and supervised surroundings.
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Homework club
It is a good opportunity for children to meet
and engage with children from other schools in
the area.
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Engaging with users who speak English as
a second language
• In Hillingdon we have a diverse community with people from many ethnic backgrounds.
• Our libraries stock books written in many other languages.
• Many events at branch libraries reflect the language needs of the local ethnic community.
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Partnerships enhancing local engagement
projects
• A partnership between Healthy Hillingdon, Hillingdon Library service and Hillingdon HOPE developed the highly successful ‘Welcome to Your Library’ (WTYL) project of during 2006-2008.
• This is an action-learning project for effective library service engagement with refugee and asylum seekers.
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Welcome to your library
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Welcome to your library
• Through the work of WTYL, Hillingdon
libraries demonstrated their value and
appeal for minority groups in offering
neutral community-based venues that
promote learning, integration and
engagement.
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Welcome to your library
• Encouraging participation, the value of community and the importance of well-being were key factors in the success of the Hillingdon WTYL project.
• Such themes are now embedded in the way individual libraries seek to engage their local communities. The lessons learned and the confidence built through WTYL has provided a solid foundation of good practice that is currently being rolled out across the borough.
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Punjab Radio celebrating art project in
partnership with Yeading school -open day.
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Adult learners enrolment
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Yoga celebrating the Week of the Elderly
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Citizenship question workshop
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Coffee mornings
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Coffee mornings
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Women's group
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Reflexology for the Elderly
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Arts, craft and culture at the libraries
• Other events include dance, theatre, musical and crafts workshops.
• Regular exhibitions are held and many of the art pieces are created by local artists.
• Contributors have acquired their skills through study at the Adult Education Centres in Hillingdon.
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Literary Groups
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Creative writing workshops
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Dance
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Theatre
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Music
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Art
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Crafts workshop
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Crafts – working with people with learning
difficulties
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Celebrating success
• Many of the learners in the borough use
the library facilities and resources in
conjunction with the adult education
tuition at our dedicated centres.
• We have an annual award evening to
celebrate their success.
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Celebrating – Learners success
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Our libraries are used by local groups and
societies for various meetings or informal
gatherings.
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Sri Lankan New Year celebration
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Our buildings attract visitors
• The 17 libraries within the borough vary
greatly in size, architectural style and age
of the buildings.
• They all have a loyal customer base, and
many are used as community centres and
a local resource for group meetings.
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A selection of the library buildings
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We are proud that our libraries are a focal point
within our community - for all the residents to enjoy