How Do We Adapt to the Digital Age?...How Do We Adapt to the Digital Age? Jeff Oxenford...
51
Transcript of How Do We Adapt to the Digital Age?...How Do We Adapt to the Digital Age? Jeff Oxenford...
Related projects
WaterRF Project #4663, Workforce Skills of the
Future
AWWA-TEC - Review of Operator Licensing
Requirements Across the United States
2
Goal
Start the discussion
How will changing technology and workforce
impact what we do as trainers?
3
Outline
1. Technology changes
2. Workforce changes
3. Training changes
4. Impacts on operator certification
Discuss
How will changing technology and workforce
impact what we do as trainers?
4
Technology change
5
FAST FASTER
Drivers
6
Technology/
data
Retirements/
new workforce
Customer expectations/
individuality Globalization/
climate change
Data is key
Large amount of data being produced
Ability to collect, share, and manage this data
Ability to act on this data
Decreased time to get data to the operator - a lot
of data, anywhere, anytime.
7
New terminology
Internet of things (IoT) - Smart devices
Big data
Data lake/ data integration
Cloud computing
Platform
8
Machine learning – patterns and anomalies in
data - performance of assets
Decision support systems – help operators make
decisions
Situational awareness – better understand the
system
Predictive analytics, condition based
monitoring– Can predict that an event is coming
9
Examples of Technologies
Robotic monitoring system
Remote facilities operation
On-line analysis and continuous monitors
Automated feed and dose equipment
AMI and meter management systems
Hydraulic models, pump control
Mobile workforce management
Customer information systems
Cloud access to all documents and forms
10
Ability to work with data - Data Scientist/ data
analyst
More technical background/ Less technical
background
Understand what the data is telling you
Machine tells you what you need to do
From meter reader to meter technician
New skills
How would changes in
technology impact training?
12
2. Workforce changes
13
a. Changing demographics
Digital natives
Work environment more important than salary
Liquid workforce – Change jobs every 3-5 years
Preferences for customization, collaboration,
instant gratification, individuality, …
Older workforce, living longer, delaying
retirement
14
b. Position shortages – SCADA,
trades, IT
Competition for skills
Availability
Employer of choice?
Pay
Lack of talented people
15
c. Hiring practices
Challenge working with civil service and unions
Long hiring process
Need to keep job descriptions current
Multi-skilled workers
16
d. Mobile workforce management
Tracking and scheduling
Field data entry and management
Customer service professionals - average call
times, number of screens visited, etc.
Health and safety
Fitbits…
17
e. Changing role of the manager to deal
with IT staff and new generation
Blue collar to white collar
18
f . Will we lose the ability to operate
manually?
Loss of tribal knowledge with operators retiring
New generation – More digital trust, but will
they have the intuitive feel/sense?
With automation, will less knowledgeable/ more
dependent employees be hired?
19
How does the changing
workforce impact training?
3. Changing training tools and
approached
Changing training
Different skill sets (troubleshooting, analytical
decision skills, math, and spreadsheet
backgrounds)
Rapid technology change
Vendor training – Upfront, mid course …
Time to learn vs time outdated
22
On-demand
Anytime (24-7)
Anywhere
When needed
Customizable
Scenario-based/ competency-based
New concepts in training
Webcasts
E-learning
Video
Microlearning
Blended learning
Augmented reality
Virtual reality
Simulation
Emerging Technologies
E-Learning
Video/ microlearning
Blending of on-line tools and in person interaction
Provide background before the student walks into
the class
Examples:
Red Cross CPR
US Track & Field
Blended learning
How could we use blended learning to teach
about Standard Operating Procedures (SOPs)?
Question
Simulation
Maritime & Industrial Training Center, Delgado Community College
Maritime & Industrial Training Center, Delgado Community College
Maritime & Industrial Training Center, Delgado Community College
Simulation at Louisiana State
University Health Sciences Center
Simulation at Louisiana State
University Health Sciences Center
Maritime & Industrial Training Center, Delgado Community College
Maritime & Industrial Training Center, Delgado Community College
How can simulation be used in the water
industry?
Question?
Gamification
From Monica Cornetti at Innovations in Training, 2017
Gamification
Gamification
Regulatory Jeopardy
View of a physical, real-world environment
"augmented" by computer-generated or extracted
real-world sensory input such as sound, video,
graphics, or GPS data
Augmented reality
Virtual reality
4. Impacts on operator certification
In the future – more automation
and use of digital technologies
Challenge – Skill change - from manual operation to
interpreting data and troubleshooting problems
Question?
Will more education than a high school degree or
GED be required?
46
Rapid change
Rapid technology change. Just learn how to use
the technology and its out of date.
Question
How can the NTK criteria and testing requirements
keep pace with changing technology?
47
Millennial generation
Millennials tend to change jobs every 3-5 years.
Mobile and like to find new challenges.
Questions?
Impact on on-the-job training model?
Impact of sequential certification?
Reciprocity requirements and ability to move
across state lines?
48
Butt-in-the-seat time
Shift in training to blended, on-demand, and
customized learning. Micro learning.
Question - How can continuing education model
account for outcome based learning vs time based?
49
Consider issues such as:
Impact on need-to-know criteria
Reciprocity
Training design
Testing and certification
Discussion – How will changing
technology and workforce impact
what we do as trainers?
