HOTEL LOGISTICS - Kuehne + Nagel: Homepage · Our product portfolio provides logistics solutions...
Transcript of HOTEL LOGISTICS - Kuehne + Nagel: Homepage · Our product portfolio provides logistics solutions...
HOTEL LOGISTICSTAILOR -MADE LOGISTICS SERVICE PACKAGES FOR THE
INTERNATIONAL LUXURY HOSPITALIT Y INDUSTRY
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SCHINDELLEGI
HANOVER
LONDON
LAS VEGAS
MACAU
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KUEHNE + NAGEL SPECIALISES IN THE MANAGEMENT AND IMPLEMENTATION OF TURNKEY LOGISTICS SOLUTIONS. WE HAVE A WEALTH OF EXPERIENCE IN DELIVERING TRANSPORT, WAREHOUSING AND INSTALLATION SOLUTIONS FOR INTERNATIONAL LUXURY HOTELS AND THE GAMINGINDUSTRY.
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Excellence through innovation. This philoso-
phy runs through our entire involvement from
the first point of contact with suppliers to the
final handing over of a completed room. We
continuously invest in the latest technology
and in our people enabling us to surpass our
high standards, and keep delivering seamless
solutions.
We have a strong commitment to provide a
level of service that exceeds the expectations
of our clients. We cooperate with owners and
operators in the luxury hotel business and the
gaming industry, as well as with hospitality
procurement companies and hotel developers.
The extensive array of projects we manage al-
lows us to constantly enhance our solutions,
and design them for the individual needs of
our clientele.
We strive to continuously improve our solu-
tions with new ways to create and deliver
value for our clients. Creativity, investigating
opportunities and embracing new ideas char-
acterise our dedicated experts. Knowing that
a high degree of flexibility and communica-
tion is required to manage time sensitive and
unique projects, we work together as a global
team to achieve excellence.
OUR PHILOSOPHY
OUR CLIENTS
OUR PEOPLE
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Our product portfolio provides logistics solutions
for all the complex needs and challenges of the
luxury hospitality industry.
PRE-OPENING• FF&E for hotel openings and refurbishments
• OS&E for hotel openings
• GS&E for casino operators
POST-OPENING• Guest amenity programs
• Brand standard roll outs
• Uniform programs
OUR PORTFOLIO
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From their location in Schindellegi Switzer-land, the Vice President of Hotel Logistics,Global Sales and Marketing Manager and theGlobal Projects Manager guide our worldwidecentres of excellence. They seek to devise andglobally implement our standards, ensuring
all our international clients receive the sameimpeccable service. They help us stay true toour philosophy by continually investing in thelatest trainings for our team and developingnew solutions to meet the ever changing needsof our progressive market.
HEAD OFFICE FOR HOTEL LOGISTICS
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Our US office is in Las Vegas, Nevada, the
birthplace of the hotel and gaming industry.
Focus is solely on the hospitality industry and
our experts serve all of the Americas. The US
based in-house installations team have con-
stantly been at the forefront of their field, and
have used this expertise to execute ground-
breaking projects all over the world. This ded-
icated team come to every project with the
tools to meet any challenge. They deal with
hospitality and gaming installations on a
daily basis and are quick to organise man-
power and equipment to accomplish the work
efficiently. Our installers have experience with
a wide range of FF&E and GS&E products, in-
cluding table games, slot machines, slot bases
and signage. Quality is a necessity, and we
ensure the finished product has the precise
and professional look that you require. The
complete service stretches to liaising with
local regulatory boards to ensure gaming in-
stallations meet approval.
THE AMERICAS
Chief Financial Officer Francisco Perez-Egaña Starwood Hotels & Resorts said:
“WE ARE EXTREMELY HAPPY WITH OUR CHOICE IN NOMINATING KUEHNE + NAGEL AS OUR LOGISTICS PROVIDER.THEIR ABILITY TO MANAGE THE ENTIRE SUPPLY CHAIN ANDOFFER A TRUE TURNKEY SOLUTION ALLOWED US TO OPEN OUR PROPERTIES EFFICIENTLY AND WITHIN BUDGET.”
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Located in the United Kingdom’s London me-
tropolis, our office echoes and understands
the historical architecture and intricate detail
of this established luxury market. This office
provides solutions throughout the North West
of Europe, with special focus on hotel open-
ings and refurbishing projects. Our UK team
have been continuously praised about their
management and installation of mock-up
rooms. We ensure that your mock-up suites are
ready for viewing to deadline.
Every consignment is coordinated from point
of origin to its safe instalment and position-
ing in the show room. We recognise that a
high degree of flexibility is required to man-
age these time-sensitive and unique ship-
ments and can offer you the reliability you
need to make decisions on time, avoiding
delays to your overall project. All transpor-
tation solutions are individually designed and
use our expertise at every stage to balance
business objectives, with cost-efficient opera-
tional planning and execution.
NORTH WEST EUROPE
Partner John Coombs Sr. Project Manager for the refurbishment project
at the Savoy in London said:
"KUEHNE + NAGEL DISPLAYED A FLEXIBLE, INNOVATIVE AND DEDICATED APPROACH TO A VERY CHALLENGING ANDCOMPLEX PROJECT. THEIR TEAM WAS DIRECTLY INVOLVED INTHE DECISION-MAKING PROCESS AND PLAYED A MAJOR PARTIN THE SUCCESSFUL REOPENING OF THE SAVOY HOTEL".
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Our first Hotel Logistics office was opened in
Hanover, the heart of Germany, and has de-
veloped and maintained many of our global
partner relationships over the years. When a
customer is looking to launch a new range of
amenities or needs materials for a marketing
campaign, our experts in Hanover are respon-
sible for all aspects of these programs
throughout the world.
We have a global warehousing program for
our international amenities. This is provided
to every hotel operator and is a standard
which we base our business on. Our solutions
range from regular stock replenishment through
a centralised warehouse, to comprehensive
global supply chain coordination. In addition,
we have the ability to extend these solutions
to include sophisticated decentralised ware-
housing operations with full stock visibility for
the hotel’s procurement departments. This re-
duces both freight expenditure and delivery
times. Ordering your goods is made easier
with our online e-procurement web platform.
CENTRAL EUROPE,MIDDLE EAST & AFRICA
Corporate Purchasing Manager Kempinski Hotels Anke Schwarz,
“KEMPINSKI HOTELS TOOK ADVANTAGE OF KUEHNE + NAGEL’SOS&E SUPPLY SOLUTIONS. THE SERVICE WAS MOST EFFICIENTAND PROFESSIONAL, AND THE COMPANY STAYED WITHIN BUDGET AND ENSURED TRANSPARENCY AT ALL STAGES. AS A FAST-GROWING HOTEL GROUP, WE WERE FULLY SATISFIED WITH KUEHNE + NAGEL’S HOTEL LOGISTICS SOLUTIONS.”
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One of the world’s prime locations for gaming
is Macao and many of the industry’s leading
companies are being attracted to this small
peninsular. This has lead to our investment in
a strong operation to support this growth. Our
dedicated Hotel Logistics team focuses on the
latest trends in hotel building and mega struc-
tures. Drawing on our philosophy, advanced
technology and innovative thinking keep us
at the forefront of this dynamic industry. The
skills of our team go far beyond the efficient
placement of furniture, but into the intricate
world of artwork installation. Artwork pieces
in today’s hotels vary greatly and require spe-
cialised attention. We pride ourselves on our
ability to handle the complex storage, deliv-
ery and instillation requirements of numerous
valuable and unique pieces. Through our con-
sultation service we liaise with the artist and
other contractors to ensure we get everything
right down to the finest detail. Our expertise
covers:
• Antique Artwork
• Sculptures
• Special Installations and surfaces
• 3D wall fittings
ASIA
Bobby Mohseni, Director MFA Asia Ltd. said:
"KUEHNE + NAGEL HAS PROVIDED AN INTERNATIONAL LOGISTICS NETWORK WITH TURNKEY LOGISTICS SOLUTIONS, IN PARTICULAR ARTWORK INSTALLATION SERVICES, TO ASSISTMFA FOR MAJOR CORPORATE AND HOSPITALITY PROJECTSACROSS ASIA SINCE 2008. BEST IN LOGISTICS IN ASIA."
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At Kuehne + Nagel we are committed to
innovation, and are continually enhancing the
technology available to our clients. Today’s ex-
tended supply chain environment calls for
tools that connect multiple sets of data into a
single coherent visibility stream. This enables
more informed decision making, resulting in
an efficient and effective supply chain.
Gallery, our new visibility tool, is a combina-
tion of advanced technologies that creates a
visual aid and virtual link to your future hotel
opening.
Realising that a comprehensive reporting tool
is one of our clientele’s primary requirements,
we have developed Gallery through integrating
multiple systems. We can now provide, through
a single interface, visibility and reporting from
the receipt of a purchase order to the installa-
tion of the product in its final location. The
functionality of the system allows full visibility
of orders detailed by line item. This is auto-
matically generated, increasing both speed and
accuracy while minimising the duplication of
work. All historical data is captured and used
to analyse how our clients work best, and forms
the basis for our program of continuous
performance improvement.
Our team has flexibility on site to permit
accurate item call off and control at hand-
over points. From the warehouse to the final
mile with the installation team, Gallery
provides a real-time and complete overview of
a project’s status.
This latest advancement allows both our
project team and our clients a clearer outlook
on project planning, budgeting, forecasting
and controlling.
GALLERY
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www.kuehne-nagel.com
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