HOTEL HARMONY MBA Project Report Prince Dudhatra

8/6/2019 HOTEL HARMONY MBA Project Report Prince Dudhatra

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A SERVICE VISIT REPORT ON

HOTEL HARMONY

PREPARED BY: PARTH B. PATEL

ROLL NO : 87

CLASS : S. Y. B. B. A.

GUIDED BY : SAWAN SIR RUPALA

(ACADEMIC YEAR: - 2008-09)

COLLEGE:-

R.P.BHALODIA COLLEGE, RAJKOT.

SUBMITTED TO:-

SAURASHTRA UNIVERSITY

RAJKOT.


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DECLARATION

I undersign PATEL B. PARTH, the student of R.P. Bhalodia Collegestudying in S.Y.B.B.A. hereby declares that this report is my own work and

has been carried out under the supervision of Lr.Sawansir Rupala.

The work has not been previously submitted to any other university for

any examination.


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ACKNOWLEDGEMENT

It is really a matter of pleasure for me to prepare this report at the

S.Y.B.B.A. level. So it is my duty to thank all those who had helped medirectly or indirectly in all possible ways.

I am very much thankful to the manager and receptionist of Hotel

Harmony, for being helping in understanding all the details for preparation of

this report.

I also thank to my family for helping me every time on my way.

PREFACE


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B.B.A. Degree is concerned with the study of business Administration of

various activities in India. Industries of all kinds need good trained

administrators so this course is offered by Saurashtra University.

India is a developing country in the world. Industrial activity plays an

important role in economic development of our country, so it is very crucial

to study the same.

In the B.B.A. course, we have a special subject for practical training of

business firm. Training in a firm has indeed been very faithful and very

interesting for the student. This training makes is easy to understand theworking firm. It was a good experience for me to visit the firm.

INDEX


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GENERAL INFORAMTION

SERVICE DEPARTMENT

MARKETING DEPARTMNET

FINANCE DEPARTMENT

PERSONNEL DEPARTMENT

FUTURE PLANS

SWOT ANALYSIS

CONCLUSION

SUGGESTION

BIBLIOGRAPHY


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GENERAL

INFORMATION


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Introduction

History

Form of business

Size of unit

Location

Registered office


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Introduction

In a Rajkot city, people are crazy for hotels. So many luxurious hotels arethere. The Hotel Harmony is one of the most prestigious hotels of the city.

It is a three*** hotel of Rajkot. It is a hotel as well as restaurant. I being a

citizen of Rajkot like this hotel for its every dish which served with

welcome drink. In a Hotel Harmony, prestigious staff and experienced

persons are available.


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History

The name of the organization is Hotel Harmony and property name is

Harmony Pvt. Ltd.

This organization was started in 2002. It is a private limited company.

The chairman and MD are Mr. Bhaudip Vala and Ram Mongrani.


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FORM OF BUSINESS

Business or industry is divided in three sectors. On the basis ofownership. In ownership there is a part private sector. In private sector there

is a joint stock company. They divided in two parts:

1. PUBLIC LIMITED COMPANY

2. PRIVATE LIMITED COMAPNY

The Hotel Harmony is Pvt. Ltd. Company.


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SIZE OF UNIT

There are three parts on the basis of size.

Small Scale Industry:All the industrial unit whose capital investment on plant and

machinery is up to Rs. 3 crores is known as Small Scale

Industry.

Medium Scale Industry:All the industrial unit with the capital investment of more than

Rs. 3 crores and up to about Rs. 100 crores are classified as

Medium Scale Industry.

Large Scale Industry:All the industrial unit with the capital investment of more than

Rs. 100 crores are known as Large Scale Unit.

The Hotel Harmony is a Medium Scale Unit.


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LOCATION

ADDRESS:

HOTEL THE HARMONY

Opp. Shastri Maidan,

Near Limda chowk,

Rajkot-360 001.

Telephone no:

912812240950

WEB:

www.hotelharmonyrajkot.com

This location is convenient location for them because in the

heart of the city, 2 kms from air-port, 1.5 kms from railway

station.
http://www.hotelharmonyrajkot.com/http://www.hotelharmonyrajkot.com/


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REGISTERED OFFICE

Each and every company has to register its company at the registered

office.

Hotel The Harmonys registered office is TRADE CENTRE (Sardar

Nagar Main Road, Rajkot).


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SERVICE

DEPARTMENT


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INDEX

Introduction

Services

Equipments

Facilities

Food quality control

Food preparing system


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INTRODUCTION

Especially in case of hotel if the food or facilities are not good who are goingto have lunch or dinner over there? Obviously no one. The entire reputation

of hotel depends on food and service provided by it. So hotels handle the

services carefully. Here, in the Harmony service department is also handle

carefully.

Equipments


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LCD multimedia projector

Tripod screen

Computer system

Internet access Background music system

D.J. system

DVD,VCD,CD player and VCR

TV and Telephone

Over head projector

Slide projector

Laser pointer

White board

Conference kits

SERVICES


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The Hotel Harmony is the hotel and restaurant. So the main products are

various dishes of restaurant and various facilities of hotel. The restaurant is

internally styled to provide you a thoroughly restful, totally pampered,

marvelous ambience with superb hospitality.

PRODUCT MIX


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1. Room facility

A) Suits:-

Huge room with king size bed, spacious sitting area dinning table,

refrigerator, large screen television with prime satellite channels on

revolving top, huge bathroom with round bathtub and shower 24

hours. Hot and cold water and various toiletries shop, shampoo,

shaving kit with after shave lotion, shaving foam tooth brush, tooth

paste etc. Suitable for family, newly married couple or senior

executive.

B) Executive deluxe room:-

King size bad, spacious sitting area, refrigerator, television with prime

satellite channels on revolving top, bathroom with tub and shower, 24

hours. Hot and cold water and various toiletries suitable for couple,

family and senior executive.

C) Deluxe room:-

Separate two single bed, spacious sitting area, refrigerator television

with prime satellite channels on revolving top, bathroom with tub andshower, 24 hours. Hot and cold water and various toiletries suitable

for executives.

2. Facilities


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Running hot and cold water round the clock

Telephone with std dialing and net connectivity

Color television with satellite channels

Round the clock room services

Multi cuisines eating options

Laundry and dry cleaning services

Foreign currency exchange

Safe deposit lockers

Communication : fax, e-mail, net chamber

Travel desk Car parking area

Doctor on call

Banquet and conference facilities

Large hall 150(auditorium style)

Small hall 150(auditorium style)


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FOOD QUALITY CONTROL

As the hotel harmony is 3star hotel, it is concerned with quality of its food

and services. Its food is of course of best quality and services are also taken

care of.

The owner of the hotel harmony is very much concerned about the reputation

of hotel, so he surely takes care of food and services.

FOOD PREPARING SYSTEM


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Hotel the Harmony has well-equipped kitchen with all modern facilities of

cooking. It is behind the hotel.


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MARKETING

DEPARTMENT

INDEX


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Introduction

General marketing

Sales promotion

Services

Pricing policy

Main competitors

INTRODUCTION


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Marketing is process of planning and executing the conception pricing

promotion and distribution of ideas, goods and services to create

exchange that satisfy individual and organizational goals.

Generally in small or medium scale unit the function of marketing is

carried out by the owners of business or marketing manager.

PHILIP KOTLER defines a market as, An idea for potential

exchanges.

GENERAL MARKETING


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General marketing in hotel the harmony is done through newspaper,

letters, personnel approach, internet etc.

SALES PROMOTION


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It is that kind of marketing activity that increases sales volume. Today

sales promotion is a necessary and not merely a luxury or a fashion.

To facilitate sales promotion of company, some consumer service

should be taken care of. Hotel the harmony also takes such care. It

gives credit facilities to its regular customer in which a part payment is

to be paid in cash and outstanding can be paid within given period

time. It depends on situation.

SERVICE


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For the purpose of good marketing hotel the harmony offers sales

services like 24 hours, room service, safe deposit vaults, doctor on call

and free transfer to the destination to make consumer stay comfortable.

PRICING POLICY

Pricing policy means the company adopts its pricing method on it decides the

price of its product taking in consideration. Price involves all cost of

production and profit margin. Every company is required to decide or adopt


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the pricing method. Pricing policy of hotel the harmony is depend on cost of

food and other room services cost of maintenance of hotel building and staff.

As per as hotel the harmony concerned they are having fixed of rooms.

ROOMS- SINGLE OCCUPANCY-DOUBLE OCCUPANCY

Deluxe 1295 1795

Executive 1495 1995

Deluxe

Suite 2000 2500

Extra 400s

Person

MAIN COMPETITORS


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In Rajkot, there are many hotels all area over city. All thehotels of Rajkot are the competitors of the hotel theharmony. All the hotels like their own hotel silver palace,hotel k-rose, hotel galaxy, hotel imperial palace and manymore.


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FINANCE

DEPARTMENT

INDEX Introduction

Financial planning

Organization chart


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Capitalization

INTRODUCTION

Finance is life-blood of business. We need finance for establishing

running and also for expansion of organization. It is also needed for

establishing running and also for the production of goods and services as


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well as their distribution. It is available in form of working capital or fixed

capital. It can be for short term and long term.

Finance is that administration area or set of administrative function in

an organization which relate with the arrangement of cash and credit, so that

the organization may have the means to carry out its objectives as

satisfactorily as possible.

Financial management is that specialized function of general

management of finance and its effective utilization for the achievement of

common goals of organization. It covers functions of acquisition funds as

well as its allocation of funds for various uses. Thus, it is viewed as an

integral part of overall management.

FINANCIAL PLANNING

Financial planning is done to perform financial activities in order to

achieve basic objectives. A business is started with an aim to earn maximum

profit and that to with less input. Financial planning is done so that sufficient

quantities of funds are used wisely.


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No. of employees-200

Total turnover-5 crore

Budget-3% of turnover

Profit margin-ranging between 25% to 30% of last year

Bankers-iod

Accounting system-double entry

Accounting program me-ids

ORGANISATION CHART

FINANCE MANAGER

A/C STAFF COMPUTER STAFF


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CAPITALISATION

The term capitalization or the valuation of capital includes the capital

stock and debenture.

Capital is most required thing for any business sufficient quantity

should be made available not more or less. Capitalization includes both the

ownership and borrowed capital.


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FIXED CAPITAL:

Land and Building-3.5 crore

Plant and Machinery-3 crore

Vehicle-12 vehicles

Furniture and Fixture-1crore

Rate of depreciation-10% depends on nature of assets.

WORKING CAPITAL:

Cash: 10 lakhs

Debtors :2% of turnover


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PERSONNEL

DEPARTMENT

INDEX

Introduction

No. of employees


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Training and development

Wages and salaries

Recruitment and selection

Personnel records

INTRODUCTION

In all business concern there is one common element i.e. human

resource work force of an organization is one of the most important part

inputs of components. It is rightly said that people are single most important

assests. Management function is becoming increasing specialized.


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Personnel functions are particularly interested in personnel

relationship and interaction of employees human relationship.

NO. OF EMPLOYEES

Hotel the Harmony has about 200 employees in its staff. The working

hours for them are 8hours then after shift changes. There is no of day in a

weekend and employee should work also in festivals.


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TRAINING AND DEVELOPMENT

Training is an organized procedure for increasing the knowledge and

skill of employees for better performance on current job and prepares them

for and interested job.


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Development is a relative process. It concerns not only those activities

which improve job performance but also which ring growth of personality

helps an individual growth towards maturity and actualization of their

potential capacity.

In hotel Harmony, they train their employees for their service. They

train their both old employees and new employees internally and externally.

They also train them for any situation, the hotel suffer. i.e. fire-fighting.

WAGES AND SALARY

Wages are payment made to the employees as compensation for

organization. Although wages includes salary yet slight difference is there in

wages and salary. Wages has directly relationship with production while

salary on the other hand is remuneration paid to clerical managerial

supervisory staff. The main objective of such wages and salary


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administration is to control the cost to establish affairs and equitable

remuneration to all.

Wages and salary in hotel the Harmony are provided according to

Government Act. They give salary on monthly basis.

RECRUITMENT AND SELECTION

Well qualified and skilled work force can enable the company to climb

ladders of success. It is the primary duty of personnel department to procure

the right person for right job from right source at right cost.

In the hotel Harmony, recruitment is done by giving advertisement in

news paper and internet. Then HR manager and general manager select them.


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PERSONNEL RECORDS

Personnel records mean history of employees. Each and every

organization has to maintain a systematic record of its information aboutpersonnel regarding their job, recruitment, selection, demotion, transfer,

promotion, test-score, periodical appraisal, wages-salary, pensions, P.F.,

employee services and benefits safety provisions, labour disputes etc.


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Hotel the Harmony maintains information about its employees like

address proof, past records like previous job, attendance, records, salary

master register etc.

They maintain all these records by using file system in computer.


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FUTUREPLANS

FUTURE PLANS

Future is uncertain. But in business, future plan is must. There is aproverb in the root of business, or even in every field, where there is a will,

there is a way because life without will is like a body without soul.

Hotel the Harmony has also a aim or future plan to establish more and

more hotels in developed cities as Ahmedabad and Vadodara.


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SWOT

ANALYSIS

SWOT ANALYSIS

Strength:-

The main strength of the Harmony is unique services provided

by them. Its goodwill is also its best strength.

They have the loyalty of employees, loyalty of customers and latest

technology.


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Weakness:-

The one and only weakness of hotel Harmony is that the local staff do not

work in hotel.

Opportunity:-

The main opportunity every business are festivals. Hotel the Harmony

utilizes the opportunities very nicely.


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Threats:-

Hotel the Harmony is basically a restaurant. So, it always has to keep a

watch on quality of food and also on other services.


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CONCLUSION

CONCLUSION

Situated at the commercial hub are of city, this hotel is one of the best

hotel of Rajkot. The quality of food, quality of services provided over herecan be kept in the best category. The cooperation of its owners and staff

members is incomparable. Hotel the Harmony worth to be given a title of a 3

stars hotel and may be in future it may become a five stars. It has created its

own place on hotel business.


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SUGGESTION

SUGGESTION

As a student, I am yet too young to give any suggestion to suggestions

to such a big unit. They are running hotel the Harmony in the best possible

manner. But the only thing catches mind is the structure of building. Thehotel has their best facility among every hotels of Rajkot but all these are not

visible from outside, so that might be hurdle in attracting the customers.


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BIBLIOGRAPHY

BIBLIOGRAPHY

1. Management of Business Organization- Sherleker

2. Marketing Management - Philip Kottler

HOTEL HARMONY MBA Project Report Prince Dudhatra

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