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Please smile and keep eye

contact when you greet theguest.

问候客人的时候，请微笑并保持目光接触。 

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For the first time when you meeta guest, say:第一次见到客人时： 

Good Morning, Sir/Ma’am 早上好，先生/女士 

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For the return guest, we say:对于那

些回头客/熟客： 

Good Morning, Mr./Mrs. … 

早上好，……先生/女士  (称呼他们的名字)

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Good Afternoon, Sir/Ma’am 

下午好,女士/先生 

Good Afternoon, Mr./Mrs. … 

下午好, ……先生/女士(称呼客人姓名)

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Good Evening, Sir/Ma’am How may I help you?

晚上好,女士/先生.我可以帮您什么吗?

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Good Evening, Mr./Mrs. … 

How can I help you?

晚上好, ……女士/先生(称呼客人

姓名)我可以帮您什么吗?

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Welcome to our hotel.欢迎光临我们的酒店 Welcome to our

restaurant.欢迎光临我们的餐厅 

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Good Morning, Sir/Ma’am Welcome to our hotel.

早上好欢迎光临我们的酒店 

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Good Morning, Mr./Mrs. … How are you?

早上好, ……女士/先生(回头客).

今天感觉怎么样?

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Good Afternoon, Sir/Ma’am How was your trip?

下午好,女士/先生 您的旅途感觉如何?

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Welcome to our hotel. It is the

only 5-star-standard hotel inWudang Mountain area.

欢迎光临我们的酒店，这里是武当山地区唯一的五星标准酒店。 

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The telephone number (of thehotel) is …… 

我们酒店的电话号码是……

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Take this card with you when youare shopping in the town and youwill not get lost, Sir/Ma’am.(前台的卡，写好我们饭店名字，中文)

外出购物时,请带着这张卡片,您就不会迷路了.

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Usually we return your laundryaround 6:00pm everyday. Expressservice will take 2 hours in our hotel.

我们通常下午六点给客人送回洗衣.快速洗衣服务需要二个小时. 

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We offer pick-up service in this

hotel , please contact ourconcierge for reservations.

我们有接机服务,请与礼兵预约.

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Please go up stairs and then turnleft, go ahead you will find thefitness center.

请上楼梯然后向左转,直走您就可以看到健身房了.

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You can order according to the menu inyour room.

And we change the room service menuregularly.

你可以按照房间里的菜单来点.我们的菜单也会经常更换的.

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The grand function room is on the

second floor. The venue isexcellent for a wedding party or ameeting.

多功能厅在二楼,是一个婚礼开会的好地方.

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The function room is to the right.You may have conferences ormeetings there.

多功能厅在那边.您可以在那里开会.

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The souvenir shop is on the 1stfloor in the lobby. Souvenirs areavailable there.

礼品店在大堂的一层,你在那里可以买到想买的纪念品.

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We will have a wonderful

international food promotion soonin our café shop.

在西餐厅,我们将推出非常好的国际食品节.

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We have a experienced pastry chef and

the cake in our gourmet corner is lovely.You may buy one for your friend’s birthday. 

我们酒店有一位经验丰富的糕点大厨,您可以去美食店为朋友过生日买一个蛋糕.

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This is your wake-up call.Mr./Mrs....

Have a nice day.

这是您的叫醒服务,祝您愉快.

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You may use the wheel chair and

it will be convenient for your friend.

您可以使用我们的轮椅,您的朋友就很方便了.

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The Business Center is over

there on your left ,Sir/Ma’am. Let me show you the way.

商务中心在那边,在您的左侧,先生/女士.我来给您带路吧.

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We have excellent local food in

our Chinese Restaurant,Sir/Ma’am. 

Would you like to try?

我们这里有很好的本地菜式,先生/女士.您要去品尝一下吗?

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We have the best Karaoke Rooms

in on the 2nd floor, Sir/Ma’am. Letme show you the way.

在二搂我们酒店有最好的卡拉OK包房,先生/女士.我来给您带路.

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The bellboy will show you the wayto your room (to the SPA),Sir/Ma’am. 

行李生将带您去您的房间(去水会),先生/女士 

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Please go straight along thecorridor, your friend is waiting foryou there.

请您一直向前走,您的朋友在那边等您.

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I am sorry to hear that and I willsend our engineer to your roomright away to fix the problem.

我很抱歉听到这件事,我会立即派工程师到你的房间去修理.

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I am terribly sorry about that.

I will arrange our manager toattend right away.

对这件事,我很抱歉.

我立即去请我们的经理来处理这件事.

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I am sorry to have kept youwaiting.

很抱歉让您久等了.

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I apologize for being late.

我来晚了,我很抱歉.

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I apologize for the delay.

给您迟了,我很抱歉.

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I am sorry. I am late.

我很抱歉,我迟到了.

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I share the same feeling asyou do. I will see to it at once.

我能体会您的感受,我会立即处理这件事.

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I beg your pardon？ 

I did not understand you. Could youplease repeat message?

对不起,请您重复一遍好吗?

我没听懂,请您重复一遍好吗?

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Good bye and have a niceday.

再见.祝您今天愉快!

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Good bye and have a nice triphome.

再见,祝您返程旅途愉快!

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Good bye and I am lookingforward to seeing you again soon.

再见,我期待不久的将来能再次见到您.

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Good bye and good luck.

再见,祝您好运!

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Good bye and enjoy the rest ofyour day.

再见,祝您愉快!