Hotel English Manual

8/6/2019 Hotel English Manual

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DTCM/LC/Class/Oct2001

Important Note:

The term Furnished Apartment has been changed to

Hotel Apartment since 20th Oct. 1999


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Copyright

This material is copyright

and should not be photocopied

or otherwise used without prior

Express permission of the DTCM.


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INTRODUCTION

The hotel industry has played a remarkable role in Dubais development in recent

years. In addition to providing the essential infrastructure for the successful growth

and development of tourism, the sector has also contributed significantly to Dubais

prominence as the leading business center in the region and greatly enhanced the

recreational facilities available to the citys residents and visitors.

Hotel accommodation has expanded dramatically in parallel with Dubais

development, rising from 7,629 beds in 1987 to 25,228 beds in 1997. Likewise, the

growth in furnished apartment complexes has provided visitors with an ever more

extensive range of accommodation options.

Against this background, and in accordance with the provisions of Law No. (1) of

1997, and with instructions of H.H. Sheikh General Mohammed Bin Rashid Al-

Maktoum, Crown Prince of Dubai, U.A.E. Minister of Defence, Chairman of the

Department of Tourism and Commerce Marketing (DTCM), the Department has

worked with other interested parties to develop a clear and objective system of

classifying visitor accommodation, covering all hotels, guest houses and furnishedapartments in Dubai.

The benefits of such a system include improving the standards of visitor

accommodation and helping potential visitors as well as tour operators and

international travel industry in general in selecting appropriate accommodationfor their needs. Further, this system will ensure that the expectations of such

visitors are fully met in terms of facilities, services, levels of comfort and value for

money.

To ensure the classification system meets the highest international standards, the

DTCM has drawn on the American, British, French, and Spanish models and

availed of the expert advice of the UNs World Tourism Organisation. However,the system in its final from is also the result of extensive deliberations by a

committee comprising hoteliers and representatives from all concerned government

departments, thus ensuring that it complies fully with local economic and social

conditions.

The system will be implemented as of 1st

November 1998 on new establishments

that apply for their licensing and classification after this date, and implemented on

existing establishments as of 1st

January 1999.

This booklet provides full details of the implementation programme and the

licensing conditions and classification criteria which will apply. If you requirefurther information, please feel free to contact the appropriate DTCM staff directly.

We look forward to working with you to achieve the high quality standards towhich Dubais tourism industry aspires.

Khalid A. bin Sulayem

Director General


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Bye-law No. (1) 0f 1998

Concerning Licensing and Classification of Hotels,

Guest Houses and Furnished Apartments

We, Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai andChairman of the Department of Tourism and Commerce Marketing, having

taken cognizance of :

- Law No. (1) of 1997 Concerning the Establishment of the Department of

Tourism and Commerce Marketing; and.

- documentation submitted to us by the Director General of the Department:

Resolve that the following Bye-law be issued:

Article (1) This Bye-law shall be called Bye-law for Licensing and

Classification of Hotels, Guest Houses and Furnished Apartments for

the year 1998.

Article (2) In the implementation of the provisions of this Bye-law, the

following terms and expressions shall have the meanings set opposite

each of them unless the context indicates otherwise:

The Emirate: The Emirate of Dubai

The Department: The Department of Tourism and Commerce

Marketing

Director General: The Director General of the Department.

Hotel Establishment: Hotel, guest house of furnished apartments.

Hotel: A building or independent part of a building

which incorporates not less than 10 bedrooms

available for board and lodging services against

a financial consideration.

Guest House: A building or part of a building which

incorporates not less than 10 bedrooms andwhich provides lodging services only against a

financial consideration.

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Furnished Apartments: A group of furnished villas or apartments

providing not less than eight accommodationunits which are rented to guests on a daily,

weekly, monthly or yearly basis.

Unit: Any furnished apartment or single bedroom in a

hotel or a guest house.

Owner of hotel establishment: Anyone who invests in a hotel establishment,including the manager of the establishment.

Guest: Any person who checks in at a hotel, guest

houses or furnished apartment for the purpose of

being lodged against a financial consideration.

Tariff: Charges and rates for the services provided by

the hotel establishment and any percentageadded thereto.

Facility: The restaurants, bars, night clubs, health or sport

clubs, barber or beauty shops, book-shops or

other shops in or attached to the hotel

establishment.

Article (3) Construction of a hotel establishments or the transformation of an

existing building into a hotel establishment may not be started unless

the preliminary approval of the Department has been obtained and

any other conditions pursuant to any other law or regulations aresatisfied.

Article (4) Hotels in the Emirate shall be classified into five grades, each

identified by the awarding of stars ranging from one to five, in order

to distinguish their standards, and furnished apartments shall be

classified into two grades, standard and deluxe, with the Department

making such classification.

Article (5) No hotel establishment may be operated unless it is licensed by the

Department, and no hotel or furnished apartments may be operated

unless they are classified.

Article (6) The Department shall inspect the hotel establishment, to ensure that it

satisfied the licensing conditions or the classification

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criteria, at the time of submission of the licensing or classification

application or upon the renewal of either of them. The Department

may inspect the hotel establishment at any time and for any reason itdeems appropriate.

Article (7) Upon a decision by the Director General, an administrative section

shall be created to carry out the following duties.

1. Considering the applications for the licensing or classification ofthe hotel establishment and the renewal of its licensing or

classification.2. Considering the preliminary approval of the licensing of the hotel

establishment.3. Visiting and inspecting the hotel establishment and deciding on

the extent of its compliance with and fulfillment of the provisions

of this Bye-law.

4. Investigating the violations committed by the hotel establishmentand the complaints filed against it.

5.

Introducing the appropriate instructions for ensuring the regularityof the business in the hotel establishment and the improvement of

its standard.

Article (8)

1. The application for the licensing or classification of the hotelestablishment or for the renewal of either of them shall be submitted

to the Department on the forms prepared for this purpose, supported

by the required documents.

2. The competent administrative section, pursuant the provisions ofArticle (7), shall submit its recommendation regarding the application

in the light of the documents attached therewith and pursuant to theresult of the inspection of the hotel establishment. The Director

General - or those authorized by him shall issue his decision after

evaluating such recommendation.

3. A concerned party may appeal against the classification decisionwithin 15 days of the date of his notification of the decision, by way

of a petition to be submitted to the Director General who shall decide

thereon within a month from the date of the submission thereof. The

decision issued regarding such petition shall be final and conclusive

and the absence of any decision received on the appeal within the

said period shall be considered as a rejection of the appeal.

4. As and when applications are approved, the Department shall issuethe licensing document or the classification certificate or both.

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Article (9) The term of the licensing or classification of the hotel establishment

shall be for one year or more and shall be renewed for a similar term

or terms under the same procedures referred to in Article (8),provided that the applications for the licensing or classification

renewal applications are submitted to the Department within the

thirty days preceding the expiry of the licensing or classification

term.

Article (10) The concerned person may submit to the Department an application

for the amendment of the classification to a higher or lower grade inaccordance with developments which have taken place in the hotel or

furnished apartments. Appeals against the decision of the DirectorGeneral issued in this respect shall be in accordance with the

procedures set forth in Article (8) of this Bye-law.

Article (11)

a) Without prejudice to any obligations imposed under any other

legislation, every hotel establishment shall:1. Notify the Department of the name of the person in chargeof the management of the establishment and of any change

that may take place in this regard.

2. Display the tariff lists and the timings for the provision ofservices in a prominent place inside the building, with such

lists to be in Arabic and one foreign language at least.

3. Maintain accounting books and records and dataconcerning the operation of its business.

4. Affix a signboard carrying the name of the establishment inArabic and English languages in a prominent place on the

building, with such name to appear on all theestablishments records, invoices, correspondence and

brochures.

5. Provide the Department with any documents, guest recordsor statistics it requires.

6. Comply with the laws and regulations relating to buildingrequirements, public health, fire safety, accident

prevention, and with other applicable laws and regulations.

b) In addition to the requirements of clause (a), hotels and

furnished apartments shall display their classification

certificate and classification signboard, the former in a

prominent place in the reception area and the latter in aprominent place at the main entrance. The signboard shall be

maintained as the property of the Department and shall be

withdrawn upon the closure of the hotel or furnishedapartments or replaced upon the change of the classification

grade.

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Article (12) The Department may conduct inspections without prior notice of anyhotel establishment in order to ensure the extent of its compliance

with the provisions of this Bye-law or to investigate complaints filed

by guests or others against the establishment or any of its facilities.

For performing their inspection duties, the competent employees of

the Department may peruse the records of the hotel establishment and

have access to all its units and facilities in accordance with suchprinciples and rules as determined by a decision issued by the

Director General in this regard.

Article (13)

a) The Director General or those authorized by him may impose one

or more of the following penalties on any hotel establishment which

violates any of the provisions of this Bye-law or the instructions

issued in accordance with them;1. A financial fine of not less than one hundred Dirhams and notmore that one hundred thousand Dirhams;

2. Reduction of the grade in which the hotel or the furnishedapartments has been classified;

3. The temporary closure of the establishment and the withdrawal ofits license or classification or both for a period not exceeding six

months;

4. The permanent closure and the cancellation of the license andclassification.

b) A concerned party may appeal against the penalty imposed on him

within a week of the date of his notification, by way of a petition tobe submitted to the Director General who shall decide thereon within

a week from the date of the submission thereof. The decision issued

regarding such petition shall be final and conclusive and the absence

of any decision received on the appeal within the said period shall be

considered as a rejection of the appeal.

Article (14) The Department shall collect from the hotel establishments the

licensing and classification fees listed in the schedule annexed to this

Bye-law.

Article (15) In accordance with this Bye-law, the Director General shall issueregulations containing the conditions for licensing hotel

establishments and the classification criteria to be met by hotel or

furnished apartments. Such regulations shall be applicable from thedate of publication in the Official Gazette.

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Article (16) This Bye-law shall be published in the Official Gazette and shallbecome applicable from the date of their publication.

Mohammed Bin Rashid al Maktoum

Crown Prince of Dubai

Chairman of the Department of Tourism

and Commerce Marketing

Issued on 15 August 1998

23 Rabia Al Thani 1419

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Licensing and Classification Fees Schedule

Hotel Establishment Licensing Fees:Preliminary approval fee: Dhs. 100

Fee for renewal of preliminary approval: Dhs. 100Annual licensing fee: Dhs. 300

License amendment fee: Dhs. 500

License cancellation fee: Dhs. 500

Fee for Duplicate copy of missing license: Dhs. 500

Fee for inspection requested by hotel establishment: Dhs. 500

Advertisement fee: Dhs. 500

Hotel and Furnished Apartment Classification Fees:

Annual classification certificate fee: Dhs. 300Fee for duplicate copy of missing classification certificate: Dhs. 500

Classification signboard fee: Dhs. 1,000


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Regulation No. (1) of 1998

Concerning the Licensing Conditions and Classification Criteria

of Hotels, Guest Houses and Furnished Apartments

- Having perused Law No. (1) of 1997 Concerning the Establishment of theDepartment of Tourism and Commerce Marketing;

- Bye-law No. (1) of 1998 concerning for Licensing and Classification ofHotels, Guest Houses and Furnished Apartments; and

- Decree No. (1) of 1997 Concerning the Appointment of a Director Generalfor the Department of Tourism and Commerce Marketing.

And upon the requirement of public interest, the following has been decided:

Article (1) The licensing conditions and classification criteria of hotels, guest

houses and furnished apartments set forth in the attached schedules

shall be adopted.

Article (2) This Regulation shall become applicable from the date of publication

in the Official Gazette and various administrations and divisions are

required to observe it.


Director General

Issued on 1st

September 1998


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Schedule No. (1)

Hotel Licensing Requirements

The party managing any hotel must satisfy the following requirements for

licensing, and comply with the laws and regulations relating to building

requirements, public health, fire safety, accident prevention and with other

applicable laws and regulations:

1. Maintain a high level of safety, maintenance and general cleanliness.

2. Ensure satisfactory standard of interior and exterior decoration.3. Display a signboard with the name of the establishment in Arabic and

English languages in a prominent place on the building, with such name to

appear on all records, invoices, correspondence and brochures of the

establishment.

4. Display the Classification Certificate in a prominent place in the receptionarea and display the classification signboard in a prominent place at themain entrance.

5. Maintain accounting books and records and data concerning its business.6. Display service tariff lists and timings for the provision of services in a

prominent place in the building, with such lists to be in Arabic and at least

one foreign language.

7. Display a copy of the general tariff rates in the reception area and in eachbedroom in Arabic and at least one foreign language.

8. Arrange for reception service to be available round the clock.9. Provide a storage room for baggage.10. Supply uniforms for the staff of the different departments.11.

Have at least ten bedrooms available for letting; each satisfying thefollowing requirements:

11.1 Window equipped with blinds, opaque curtains or other means ofensuring privacy.

11.2 Sufficient area to allow the room guest free movement, with theminimum floor area excluding the bathroom and the entrance

being as follows:

Single room occupancy 9 sq. m.

Double room occupancy 11 sq. m.

Triple room occupancy 13 sq. m.

11.3 Beds with modern mattresses in good condition; and clean sheets,pillows and bed covers of appropriate proportions.11.4 For a single bed, the minimum length should be 190 cm and

minimum width 90 cm. For a double bed, minimum length should be190 cm and minimum width 135 cm.

11.5 Bedside table with closet, drawer or shelf; and shaded light by thebedside.


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11.6 A dressing table (drawer-type table and mirror) or a vanity unit.11.7 A chair in every single room, and two chairs at least in every

double room i.e. containing a double bed or more than one single bed.11.8 A wardrobe with hangers.11.9 Chest of drawers or shelves for clothes (can be part of the above

mentioned wardrobe).

11.10 Waste basket.11.11 Carpet or rug for each bed.11.12 Ashtray.11.13 Means of securing the bedroom doors from the inside and outside.11.14 A notice specifying the location of safe deposit boxes, in both Arabic

and English languages.11.15 A notice specifying the procedures to be followed in case of

emergency, in both Arabic and English languages.

11.16 A number on the door of each room.11.17 Affix the Qibla direction.11.18 A telephone for making local (U.A.E.) calls in each room, with

international calls available either by direct dialling or via theswitchboard operator.

12. Air conditioning.13. Provide an elevator from the ground floor to serve all bedrooms on the third

floor or above.

14. Provide furniture and equipment of a satisfactory standard (well maintainedand without fractures of holes)

15. Ensure courteous and prompt service.16. Have an adequately lit and air conditioned lobby.17. Provide an internal telephone in the reception hall.18. Provide a city telephone for use by non-residents, located at the reception

hall.19. Provide safe deposit box facilities round the clock.20. Provide a pantry or kitchen.21. Operate a dining room or a cafeteria providing breakfast.22. Supply individual seating for each guest or party in the dining room.23. Supply priced menu for perusal in the dining area.24. Provide a colour T.V. in the reception hall or in each bedroom.25. Provide adequate lighting for the public entrance, corridors and stairways to

ensure safety during the hours of darkness.

26. Furnish en-suite bathrooms with a shower or a bath tub with handle andshower, shower curtain, lidded WC, bidet or washer, wash basin with

mirror, hot and cold running water, glass cup, towel rail, set of towel, foreach guest, bath mat, soap, soap receptacle, toilet paper, hook for clothes,

sanitary disposal unit, a suitable place for toilet accessories, electric shaver

point within reach of the mirror with adaptor available on request, and abell/alarm to be used in case of emergency.

27. Provide one public toilet for gents and another for ladies serving the diningroom. Also provide one public toilet for gents and another for ladies in the

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reception area or the mezzanine serving the reception hall. Each toilet shall

have a wash basin with a mirror and a lidded WC and washer or bidet, theWC and wash basin should be separated by a door. Toilet paper, sanitary

disposal unit, liquid soap, hot and cold running water, towel or any other

means for drying the hands shall be provided in each toilet. If the dining hall

is located on the same floor as the reception hall, it would be permissible to

have one toilet for gents and another for ladies, servicing both facilities,

provided that each toilet shall contain two wash basins and two lidded WCs

and two washers or bidets such that each WC is separate from the washbasins and the other WC.

28. Make porterage facilities available on request.29. Provide local newspapers to guests on request against the price thereof.30. Make laundry services available and provide iron and ironing board on

request.

31. Clean rooms on a daily basis and change towels and bed linen for every newguest and at least twice a week for each guest.

32.

Provide first aid emergency kit.33. Keep any gardens or grounds belonging to the hotel in a tidy condition, andmaintain any pavements, car parks and roads.

34. Undertake to investigate any complaints relating to the operations of thehotel, including meal and entertainment services.

35. Provide a night guard.

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Schedule No. (2)

Guest House Licensing Requirements

The party managing a guest house must satisfy the following requirements for

licensing, and comply with the laws and regulations relating to building

requirements, public health, fire safety, accident prevention and with other


1. Maintain a high level of safety, maintenance and general cleanliness.

2. Display a signboard with the name of the establishment in Arabic andEnglish languages in a prominent place on the building, with such name to

appear on all records, invoices, correspondence and brochures of the

establishment.

3. Display the License in a prominent place in the reception area.

4. Maintain accounting books and records and data concerning its business.

5. Display service tariff lists and timings for the provision of services in aprominent place in the building, with such lists to be in Arabic and at least


6. Display a copy of the general tariff rates in the reception area and in each

bedroom in Arabic and at least one foreign language.

7. Arrange for reception service to be available round the clock.

8. Have at least ten bedrooms available for letting; each satisfying the

following requirements:

8.1 Window equipped with blinds, opaque curtains or other means of

ensuring privacy.

8.2 Sufficient area to allow the room guest free movement, with the

minimum floor area excluding the bathroom and the entrance being as follows:

Single room occupancy 8 sq. m.

Double room occupancy 10 sq. m.

Triple room occupancy 12 sq. m.

8.3 Beds with modern mattresses in good condition; and clean sheets,pillows and bed covers of appropriate proportions.

8.4 For a single bed, the minimum length should be 190 cm andminimum width 90 cm. For a double bed, the minimum length should

be 190 cm and minimum width 135 cm.

8.5 Bedside table.8.6 Two chairs at least in every room.8.7 Wardrobe.8.8 Chest of drawers or shelves for clothes (can be part of the above


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8.9 Carpet.8.10 Waste basket.8.11 Means of securing the bedroom doors from the inside and outside.8.12 A number on the door of the room.8.13 A notice specifying the location of safe deposit boxes, in both Arabic

and English languages.

8.14 Affix the Qibla direction.8.15 A notice specifying the procedures to be followed in case of

emergency, in both Arabic and English languages.

9. Air conditioning.10. Provide furniture and equipment of a satisfactory standard (well maintained

and without fractures or holes)11. Ensure courteous and prompt service.

12. Clean rooms on a daily basis and change towels and bed linen for every new

guest and at least twice a week for each guest.

13. Have an adequately lit and air conditioned lobby.

14. Provide a public telephone for guest use.

15. Provide safe deposit boxes at reception.16. Provide a dining hall.

17. Ensure safety during the hours of darkness by providing adequate lighting

for the corridors and stairways.

18. Furnish common and en-suite (private) bathrooms with a shower or bath tub

and shower, shower curtain, lidded WC, washer, wash basin with mirror, hot

and cold running water, glass cup, set of towels for each guest, towel rail,

bath mat, soap (liquid soap in common bathrooms), toilet paper, hook for

clothes, sanitary disposal unit, electric shaver point within each of the

mirror. The number of bathrooms shall not be below the following ratios:

25% of the bedrooms to have en-suite bathrooms.

75% of the bedrooms to have common bathrooms, at a rate not less than onebathroom for two bedrooms.

19. Provide one public toilet for gents and another for ladies serving the dining

room. Also provide on public toilet for gents and another for ladies in the

reception area or the mezzanine serving the reception hall. Each toilet shall

have a wash basin with a mirror, a lidded WC, and washer. The WC and

wash basin should be separated by a door. Toilet paper, sanitary disposal

unit, liquid soap, hot and cold running water, towel or any other means for

drying the hands shall be provided in each toilet. If the dining hall is located

in the same floor as the reception hall, it would be permissible to have one

toilet for gents and another for ladies, servicing both facilities, provided that

each toilet shall contain two wash basins and two lidded WCs and twowashers such that each WC is separate from the wash basins and the other

WC.

20. Provide first aid emergency kit.21. Provide night guard.

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Schedule No. (3)

Furnished Apartments Licensing Requirements

The party managing any furnished apartments must satisfy the following

requirements for licensing, and comply with the laws and regulations relating to

building requirements, public health, fire safety, accident prevention and with other


1. Maintain a high level of safety, maintenance and general cleanliness.2. Display a signboard with the name of the establishment in Arabic and

English languages in a prominent place on the building, with such name toappear on all records, invoices, correspondence and brochures of the

establishment.

3. Display the Classification Certificate in a prominent place in the reception

area and display the classification signboard in a prominent place at the

main entrance.

4. Maintain accounting books and records and data concerning its business.5. Display service tariff lists and timings for the provision of services in a

prominent place in the building, with such lists to be in Arabic and at least


6. Display a copy of the general tariff rates in the reception area and in each

unit in Arabic and at least one foreign language.

7. Display in each unit the instructions pertaining to the procedures to be

followed incase of emergency, in Arabic and English languages.

8. A notice specifying the location of safe deposit boxes, in both Arabic and

English languages.

9. Have at least eight villas or apartments available for letting; each consisting

of one studio bedroom or one or more bedrooms with a separate livingroom, bathroom, and kitchen or kitchenette.

10. Arrange for reception service to be available round the clock.

11. The reception area shall be located in the ground floor if the entire building

is allocated for furnished apartments. However, if only part of the building is

allocated for furnished apartments, then the reception area shall be located in

the first floor of the part allocated for furnished apartments. In the latter

case, a signboard shall be displayed in the ground floor, indicating the floors

allocated to furnished apartments.

12. Provide adequate lighting for the public entrance, corridors and stairways to

ensure safety during the hours of darkness.

13. Provide a public telephone in the building and its annexes.14. Provide a telephone for making local (U.A.E.) calls in each unit, with

international calls available either by direct dialling or via the switchboard

operator.

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15. Provide means of securing the doors of each unit from the inside and

outside.

16. Air conditioning.17. Provide safe deposit box facilities round the clock in each unit or in the

reception area.

18. Provide an elevator from the ground floor to serve all units on the third floor

and above.

19. Make porterage facilities available on request.

20. Ensure courteous and prompt service.

21. Provide furniture and equipment of a satisfactory standard (well maintainedwithout fractures or holes)

22. The minimum bedroom area excluding the bathroom and entrance hall:bedroom 12sq.m. / studio 17sq.m.

23. Provide adequate floor covering or finish.24. Provide electricity and cold and hot running water without charge. It may be

agreed otherwise if the lease contract is for six months or more.

25. Clean the room, make the beds and change the bed linen and towels at leasttwice a week without charge. Additional services may be provided onrequest against the price thereof. It may be agreed otherwise if the lease

contract is for six months or more.

26. Provide first aid emergency kit.27. Affix a number on the door of each unit.28. Provide each unit with a list of all items contained in it.29. Affix the Qibla direction in each unit.30. Provide a night guard.31. Provide the following in each bedroom/studio.

31.1 Beds with modern mattresses in good condition; and clean sheets,pillows and bed covers of appropriate proportions. With respect to the

single bed, the minimum dimensions should be 190cm long and 90cmwide. The double bed, however, should be 190cm long and 135cm

wide as a minimum.

31.2 Curtains or other means of ensuring privacy.31.3 Bedside table with closet, drawer or shelf; and shaded light by the

bedside for each person.

31.4 A dressing table (drawer-type table and a mirror) or a vanity unit.31.5 At least two chairs.31.6 Wardrobe.31.7 Chest of drawers or shelves for clothes (can be part of the above


31.8 Ashtray.31.9 Carpet or rug for each bed.31.10 Waste basket.

32. Provide the following in each living room and studio:32.1 Dining table with a chair for each person; at least two chairs should

be available in each bedroom. In a studio, the dining chairs could bethe same chairs required under clause 30/5.

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32.2 Settee or armchair in the studio or one bedroom units, and at least onesettee and two arm chairs in units with two or more bedrooms.

32.3 Coffee table.32.4 Curtains or other means of ensuring privacy.32.5 Iron and ironing board.32.6 Colour T.V.

33. Bathroom with a shower or a bath tub with handle and shower, shower

curtain, wash basin, with mirror, lidded WC, bidet or washer, towel rail,

towels, bath mat, soap receptacle, hook for clothes, sanitary disposal unit,

electric shaver point within reach of the mirror, and cold and hot runningwater.

34. Kitchen or kitchenette located except for studios outside the bedroom.The kitchen should contain a sink, draining board, hot and cold running

water electric cooker, refrigerator, cutlery, glass and table ware, cooking

utensils and a covered waste unit.

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Schedule No. (4)

CRITERIA FOR HOREL CLASSIFICATION

All hotels shall be classified according to the following classification criterBEDROOMS

1 Star 2 Star 3 Star 4 Star

1. General Full length mirror.

Small refrigerator.

Luggage stand.

Coffee table.

Superior standard

furnishings.

length mirror. M

bar. Luggage st

Coffee table. H

service direct

Sewing kit.

2. Lighting Shaded light by the

bedside.

A reading light by the

bedside.

A reading light for

each person. Meansof controlling the

lights from each bed.

A reading light

each person. Meancontrolling the li

from each bed.

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BEDROOMS

1 Star 2 Star 3 Star 4 Star 3. External

Telephone.

A telephone for

making local (UAE).

International calls

available by direct

dialling or via the

switchboard operator.

A telephone for

making local (UAE)

calls. International

calls available by

direct dialling or via

the switchboard

operator.

A telephone for

making local (UAE)

calls. International

calls available by

direct dialling or via

the switchboard

operator.

A telephone fo

(UAE) and inter

calls.

4. Hair Drying Electric hair-dryer to

be available upon

request. Electric

socket near thedressing table in the

bedroom should the

hair-dryer be of a

type other than an air

hose fixed on the

bathroom wall.

Electric hair-drye

available. Electric

near the dressing

the bedroom shohair-dryer be of

other than an a

fixed on the b

wall.

5. Suites Minimum one suit

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EN-SUITE BATHROOMS


1. General Shower or bath tub

with handle andshower, and mirror.

Washer or bidet.

Bell/alarm to be used

in case of

emergency.

Shower or bath tub

with handle andshower, and lit

mirror. Washer or

bidet. Bell/alarm to

be used in case of

emergency.

Shower or bath tub

with handle andshower in no less

than 50% of the

rooms. Other rooms

may have at least a

shower. Lit mirror.

Washer or bidet

Bell/alarm to be used

in case of

emergency.

Fully-ceramic ti

bathroom. Bath tub whandle and shower, and

mirror. Washer or bid

Telephone for local (UA

and international calls.

2. Shaving

Facilities.

Electric socket near

mirror with adapteravailable on request.

Electric socket near

mirror with adapteravailable on

request.

Dual voltage

(110/220 volts)shaver point near

mirror.

Dual voltage (110/2

volts) shaver point nmirror.

3. Other

Facilities.

Suitable place for

toilet accessories.

Suitable place for

toilet accessories.

Drip dry facility.

Suitable place for

toilet accessories.

Drip dry facility.

Provision of

emergency kit

(shaving equipment,

toothbrush,

toothpaste etc.)

against the price

thereof.

Small closet for cosmet

and personal toiletri

Drip dry facili

Provision of emergency

(shaving equipme

toothbrush, toothpaste e

against the price there

Provision of shamp

bath foam and bath cap.

*This condition applies to hotels applying for a license after the implementation of Bye-law for Licensing and

Guest Houses and Furnished Apartments for the year 1998.3


27/80

DINING FACILITIES


1. Kitchen Pantry available. Kitchen available. Kitchen available. Kitchen available.

2. Breakfast Breakfast provided. Breakfast provided. Breakfast with a choiceof 3or more hot dishes.

Breakfast with a cof 3or more hot dish

3. Lunch and

Dinner

Snack and soft

drinks

Hot and cold dishes,

snacks and sort drinks.

At least 3 choices o

and cold dishes, s

and soft drinks.

4. Dining

Rooms

Dining room or

cafeteria.

Dining room or

cafeteria.

Two dining facilities. Two or more d

facilities prov

seating for a nu

equivalent to not

than 30% of the nu

of rooms.

5. DinnerHours of

Service

Last order until 11 p.m.in at least one

restaurant.

Last order until 11in at least one restau

6. Lounge or

Coffee Shop

Services

Drinks from 6:30 a.m.

till 11p.m.

Drinks and snacks

6:30 a.m. till 11p.m

7. Room

Service

Full service for meals at

meal time. Drinks and

snacks from 6 a.m. till

midnight.

Full service for me

meal time. Drinks

snacks round the clo

8. Bars One bar at least pro

hotel holds a llicense.

4


28/80

SERVICES


1. Ventilation Airconditioning Airconditioning Airconditioning Central aircondi

with individual cont2. Safe Deposit

Box Facilities

Available round

the clock

Available round the

clock

Available round the

clock

Available round the

3. Porterage Available on

request.

Available on

request.

Available. Available.

4. Lift To serve all

bedrooms on the

third floor or

above form the

ground floor.

To serve all

bedrooms on the

third floor or above

form the ground

floor.

To serve all bedrooms

on the third floor or

above form the ground

floor.

To serve all bedroo

the third floor or

form the basement

none exists, the

floor. Separate

lift.*

5. Writing

Facilities

Writing table in the

lobby or equivalent in

every bedroom.

Stationary (paper,

envelops and pens), and

notebook provided.

Writing table in the

or equivalent in

bedroom. Sta

(paper, envelops

pens), and no

provided.

*Service lift out of public view or identified by signage or separately keyed

** Luggage lift accessible to luggage area, and luggage and service lifts out of public view.

5


29/80


6. Colour T.V. Available at

reception or in

every bedroom.

Available at

reception or in

every bedroom.

In every bedroom with

remote control.

In every bedroom

remote control.

7. Radio Provided on request. Provided on request

8. Newspapers Local newspapers

to be provided on

request against the

price thereof.

Local newspapers

to be provided on

request against the

price thereof.

Local Arabic and

English newspapers to

be available at a public

place in the hotel for

guests to read at nocharge.

Local Arabic and E

newspapers to be av

at a public place

hotel for guests to

no charge. Internnewspapers provid

guest rooms on

against the price the

9. Laundry

Services

Available. Iron

and ironing board

provided on

request.

Available. Iron and

ironing board

provided on

request.

36 hour service. Iron

and ironing board

provided on request.

36 hour service. L

bags and registratio

provided. Iron and

board provided on r

6


30/80


31/80


14. Other

Services

Wake up call.

Message taking.

Wake up call. Message

taking. Tourisminformation. Foreign

exchange service round

the clock. Availability

of an Arabic speaking

employee. Typing

services.

Wake up call. M

taking. Tinformation. F

exchange service

the clock. Travel s

either through recep

concierge or specia

office. Post

facilities. Paging s

Availability of one

speaking employee

hotel at all times. In

T.V. system broadlocal, regional,

international ch

Turn down s

Medical services av

round the clock. .

8


32/80


Baby-sitting s

Hairdressing s

Transport services from the airpor

request. Typing serv

9


33/80


34/80

Service Standard Deluxe

b) Furniture

and Fixture.

c) Lighting

d) Floor

Covering.

e) Ventilation.

f) Colour T.V.

g) Radioh) Telephone

Beds to be of comfortable

dimensions (single: 190cm

long x 90cm wide as a

minimum; double: 190cm

long x 135 cm wide as a

minimum).

Adequate floor covering of

finish.

Air conditioning.

In each unit.

In each unit, for local

(UAE) calls, with

international calls available

either by direct dialing or

via the switchboard

operator.

Luxurious furniture. Beds should

be of comfortable dimensions

(single: 190cm long x 90 cm wide

as a minimum; double: 190 cm

long x 152 cm wide as a

minimum).

Master light switch to be

controlled form any of the beds.

Floors to be either of polished

wood or tiles with a high quality

rug, or covered with wall to wall

carpet.

Central air conditioning.

In each unit, with remote control.

In each unit.In each unit, for local (UAE) calls,

with international calls.

6. Bathrooms Shower or bath tub with

handle and shower in each

bathroom. Electrical shaver

point with mirror.

Bath tub with handle and shower

in each bathroom. Dual voltage

(110/220 volts) shaver point with

lit mirror. At least two bathrooms

to be available in apartments withmore than one bedroom.

7. Kitchen The kitchen to be equipped

with a refrigerator.

The kitchen to be equipped with a

refrigerator with separate freezer

compartment, washing machine

and spin dryer, and an exhaust fan.

8. House-

keeping

Services

Cleaning and bed-making

services with bed linen and

towel changing, to be

provided free of charge

twice a week, with

additional services availableon request against the price

thereof. It may be agreed

otherwise if the lease

contract is for six months or

more.

Cleaning and bed-making services

with bed linen and towel

changing, to be provided free of

charge 3 times a week, with

additional services available on

request against the price thereof. Itmay be agreed otherwise if the

lease contract is for six months or

more.

2


35/80

DTCM/LC/class/Oct2001

4


36/80

Administrative Order No. (3) of 1998

Concerning the Rules and principles for Inspection

Of Hotels, Guest Houses and Furnished Apartments

- Having perused Law No. (1) of 1997 Concerning the Establishment of the

Department of Tourism and Commerce Marketing;

- Bye-law No. (1) for the year 1998 concerning Licensing and Classificationof Hotels, Guest Houses and Furnished Apartments;

and- Decree No. (1) of 1997 Concerning the Appointment of a Director General

for the Department of Tourism and Commerce Marketing.

And upon the requirement of public interest, the following has been decided:

Article (1) The Departments competent employees Director, HumanResources and Licensing; manager, Hotel Classification; Executive,

Hotel Classification; and Hotel Licensing and Classification

inspectors- are entitled to:

a. Inspect any Hotel, Guest house and furnished apartment forlicensing and classification purposes or for the renewal of either

of them.

b. Conduct unannounced inspections of any hotel establishment toensure the extent of its compliance with the provisions of Bye-law

No. (10 of 1998 concerning the Licensing and Classification ofHotels, Guest House4s and Furnished Apartments or to

investigate complaints file by guests or others against the

establishment of any of its facilities.

Article (2) The inspection shall be carried out as per the following principles and

rules:

a. Access to any hotel establishments units or facilities shall bein presence of one or two of the establishments employees.

b. The number of units to be inspected shall be as follows:Establishments with 30 units100 units of less.


37/80

Establishment with 20% of the number of units

101 to 200 units

Establishment with 15% of the number of units

201 to 300 units

Establishment with 100% of the number ofunits

301 or more

c. Inspection should be on vacant units while occupied units shallonly be inspected, if absolutely necessary, while occupants are

not in and so to respect the freedom and privacy of guests.

d.

The following documents may be perused in order to ensurethe extent of compliance with the required criteria and

conditions:

- Room occupancy status report.- Staff duty roster.- Labourer and employee attendance roster.- Services bills- House keeping report.- Safe deposit cards

Article (3) Such Order shall become applicable from the date of its publicationin the Official Gazette and all concerned administrations and

divisions are required to observe it.


Director General

Issued on 1st

September, 1998


38/80


5


39/80


40/80

Does not meet

Licensing Condition

Meets Licensing conditions only

Renew license and

classify as standard

category with grace

period

Does not meetlicensing

conditions

Closure of

premises

Meets licensing

conditions only

Renew license

and

Classification

Meets licensing

conditions and

deluxe criteria

Renew license

and amend

Classification

Renew license and

classify as standard

category

Renew license and

classify as deluxe category

with grace period

Meets licensing

conditions only

Renew license

and amend

Classification

Mee

c

Ren

Clas

Undertaking by licensee Undertaking by licensee

Inspection after one year Inspection after one year


Implementation programme - Existing furnished apartm

Inspection

With in texpiry of


41/80

Does not meet conditions

of any license

Meets conditions of guest house license

Guest houses

license with

grace period

Does not meet

licensing

conditions

Closure of

premises

Meets licensing

conditions only

Renew license

and

Classification

Meets licensing

conditions and

deluxe criteria

Renew license

and amend

Classification

Meets licensing

conditions only

Renew license

and amend

Classification

Meets d

criter

Renew li

and

Classific

Renew hotel license

with one star and

grace period

Guest hotel license Renew hotel license

with one star and

grace period

Meets c

of Hot

Undertaking by licensee Undertaking by licensee

Inspection after one year Inspection after one year


Implementation programme - Existing Hotels

Inspection

With in the 30


42/80

Undertaking by licensee

Upon expiry of license Inform DTCM 15 days before receiving guests Inform

Inspection within 15 days of receiving guests Inspe

Inform DTCM 15 days before receiving guests

Inspection within the 30 days preceding expiry license

Inspection within 15 days of receiving guests

Implementation programme New hotels and furnished

Preliminary approval by DTCM prior to

construction / conversion of building

Primary inspection of completed building by DTCM

Licensing and classification with grace period

Does not open for guests during the first year of

obtaining license

Opens for guests during the last 30 days of the

first year of obtaining licenseOpens for g

Renew license and

classification as before with

a remark that licensing

conditions and classification

criteria must be met prior to

receiving guests

Does not meet

licensing conditions

Closure of premises

Meets licensing conditionsand classification criteria

Renew license andrenew/amend classification

Does not meet

Licensing conditions

Closure of premises

Meets licensing conditionsand classification criteria

Renew license andrenew/amend classification

R

Does not meet licensing conditions

and classification criteria

No action till expiry of license

Meets licensing conditions but does n

classification criteria for category app

Delete remark on license and no act

regards classification until expiry of


43/80


44/80


6


45/80

Licensing and Classification Procedures

1- New Establishments

1. Preliminary approval for the construction of a hotel establishment or transformation of anexiting building into a hotel establishment:

Required Documents:

- Passport copy.- Family record extract.- Application for preliminary approval regarding the construction of a hotel

establishment or the transformation of an existing building into a hotel establishment.

- Brief about the project plans and feasibility study. If available.- Plot map if applying for the construction of hotel establishment.- Certificate of Building Completion if applying for transformation of an existing

building into a hotel establishment.

Procedures:

a. The concerned party shall submit the required documents to the employee at theCounter of the Department of Tourism and Commerce Marketing (DTCM) who will

review them and print a computer generated statement of all the applicant's previous

licenses.

The applicant will be given a receipt for follow-up after seven official working days.

b. The transaction shall be submitted to the Director for recommendation.c. The transaction shall be submitted to the Director General for decision.d. The transaction shall be returned to the Counter employee to transmit the decision of

the Director General rejection or approval of application to the concerned partyupon follow-up.

e. In the event that the application is rejected, the concerned party shall be advisedaccordingly in writing. If the application is approved, he shall settle the preliminaryapproval fee. The employee shall give him the preliminary approval letter valid for 6

months and a copy of the licensing conditions and classification criteria.

Pursuant to the preliminary approval, the concerned party/parties shall apply for a

construction or transformation license from Dubai Municipality. If such license is not

obtained within the validity term of the preliminary approval, he/they can renew the

approval validity and thereupon shall receive the most up to date copy of the

licensing conditions and classification criteria to which he/they shall adhere.

1


46/80

2. Preliminary approval for license:

Required Documents:

- Partners passport copy.

- Partners family record extract.

- Licensing application.

- Statement of the suggested trade names (Arabic names are preferred).

- Hotels and furnished apartments licensing and classification application orguest house licensing application.

- Civil defense application.- Copy of the commercial Register in the country (if applicant is from AGCC).

Procedures:a. The documents required for licensing the hotel establishments (hotel/guest

house/furnished apartment) shall be submitted to the Counter employee who shall

examine them, enter them in the computer, save them according to a serial numberand print a computer generated statement of all the applicants previous licenses. The

applicant will be given a receipt for follow-up seven official working days.

b. The transaction shall be submitted to the Director for recommendation.c. The transaction shall be submitted to the Director General for decision and making

the decision on the application form.

d. The transaction shall be returned to the Counter employee. The decision of theDepartment shall be saved in the computer until the concerned party goes back for

follow-up.

e. Upon the concerned partys submission of the follow-up receipt, he shall be advisedaccordingly in writing if his application is rejected whereas in the event of approval,

he shall be asked to pay the amount of Dhs. 100 (Preliminary Approval Fee). Theemployee shall type a financial receipt thereof and then choose on of the suggested

trade names after making sure that no similar trade names exist. Then the chosen

name shall be saved in the computer according to its proper serial number. After

stamping the application with a seal indication that the Preliminary Approval is valid

for three months renewable the Counter employee shall give the concerned party

an inspection from to be completed and returned upon proceeding with the licensing

procedures.

Pursuant to the preliminary approval, the concerned party/parties shall rent the

building if not owned by him/them furnish it, complete the inspection form, then

continue with the licensing procedures.

2


47/80

3. License and Classification Certificate:Procedures:a. The concerned party shall follow-up with the Planning Administration

Counter to obtain the required approval.

b. He shall submit to the employee at the DTCM Counter the transaction alongwith the complete inspection form, the lease contract and the Certificate of

Completion of Building (or the plot map and the Certificate of Building

Completion if the licensee is the owner of the estate). In the event that the

establishment is a partnership company, the applicant shall also submit theoriginal partnership agreement together with two copies thereof legally

attested. Consequently, the employee shall provide the concerned party withthe contact number of the head of the inspection group to fix the inspection

date which should be within seven official working days thereof.

c. After carrying out the inspection, the inspector shall give the concerned partya receipt enabling him to follow-up with the counter after seven official

working days to obtain the decision of the Department regarding the licensing

and classification.d. Follow-up with the Civil Defense Administration Counter to obtain therequired approval.*

e. Follow-up with the Building Administration Counter to obtain the requiredapproval.*

f. Follow-up with the concerned authorities in the Dubai Police Headquarters toobtain the required approval.*

g. Follow-up with Dubai Chamber of Commerce and Industry Counter formembership and receive a statement with all fees due to be settle later within

the Fees settlement Permit.

h. Follow-up with the Local Fees Counter.i.

The concerned party shall return the whole transaction to the employee at theDTCM Counter who shall examine it thoroughly to make sure that all the

documents and procedures are satisfied and receive all the required

undertakings. Then, the applicant shall be given a receipt enabling him to

follow-up with the Revenue Division.

The DTMS Counter employee shall keep the transaction.

j. Follow-up with the Commercial Register Counter.k. The concerned party shall follow-up the Revenue Division to collect the

payment permit covering all the due fees.

l. By virtue of the Payment Permit, the concerned party shall settle the due feesto the Treasury and receive a receipt.

m. The employee at the DTCM Counter shall type the license and submit it to theconcerned party together with a follow-up receipt to collect the classificationcertificate and signboard and sign a receipt declaration after three official

working days.

*These procedures may be completed directly after following-up with the Planning Counter.

3


48/80

II Existing Establishments Licensed for One Year

Required documents:

- Licensing Renewal / Amendment Application.- Hotel and Furnished Apartment Licensing and Classification Application or Guest

Houses Licensing Application.

- Copy of the tenancy contract of the expatriate manager.- Statement with the name of employees.- Valid tenancy contract and a copy.- Original License.Procedures:

a. The above listed documents shall be submitted within the 30 days preceding theexpiry of the establishments license to the DTCM Counter employee who shall

examine the transaction, enter it in the computer and print a statement of the pending

violations and any other remarks regarding the licensee so that the latter may settle

them.The Counter employee shall give the concerned party the appropriate inspection form

to be completed and returned upon resumption of the licensing and classification

renewal procedures.

b. The concerned party shall return the transaction to the Counter employee. The lattershall consequently give the concerned party the contract number of the head of the

inspection group to fix the inspection date which should be within seven official

working days thereof.

c. After carrying out the inspection, the inspector shall give the concerned party areceipt enabling him to follow-up with the Counter after seven official working days

to obtain the decision of the Department regarding the licensing and classification.

d.

The concerned party shall return the whole transaction to the employee at the DTCMCounter who shall examine it thoroughly to make sure that all the documents and

procedures are satisfied and receive all the required undertakings. Then, the applicant

shall be given a receipt enabling him to follow-up with the Revenue Division.

The DTCM Counter employee shall keep the transaction.

e. Follow-up with the Commercial Register Counter.f. The concerned party shall follow-up the Revenue Division to collect the payment

permit covering all the due fees.

g. By virtue of the Payment Permit, the concerned party shall settle the due fees to theTreasury and receive a receipt.

h. The DTCM Counter employee shall type the license and submit it to the concernedparty together with a follow-up receipt to collect the classification certificate andsignboard and sign a receipt declaration after three official working days.

4


49/80

III Existing Establishments Licensed for More Than One Year

Required Documents:

- Hotel Licensing and Classification Application.- Original LicenseProcedures:

a. The above mentioned documents shall be submitted to the DTCM Counter employeewithin the 30 days preceding the annual licensing date of the establishment. Theemployee shall examine the transaction and enter it in the computer.

b. The Counter employee shall give the concerned party an inspection form to becompleted and returned.

c. The concerned party shall return the transaction to the Counter employee. The lattershall consequently give the concerned party the contact number of the head of the

inspection group to fix the inspection which should be within seven official working

days thereof.

d.

After carrying out the inspection, the inspector shall give the concerned party areceipt enabling him to follow-up with the Counter after seven official working days

to be obtained the decision of the Department regarding the licensing and

classification.

e. The concerned party shall return the whole transaction to the employee at the DTCMCounter who shall examine it thoroughly to make sure that all the documents and

procedures are satisfied and receive all the required undertakings. Then, the applicant

shall be given a receipt enabling him to follow-up with the Revenue Division.

The DTCM Counter employee shall keep the transaction.

f. Follow-up with the Commercial Register Counter.g. The concerned party shall follow-up the Revenue Division to collect the payment

permit covering all the due fees.h. By virtue of the Payment Permit, the concerned party shall settle the due fees to theTreasury and receive a receipt.

i. The Counter employee shall type the substitute license expiring as the replacedlicense validity term, and then submit it to the concerned party together with a

follow-up receipt to collect the classification certificate and signboard and sign a

receipt declaration after three official working days.

As for the establishments licensed for more than one year and which licenses expire within

the first year of the implementation of the Regulations, they shall submit a license renewal

and classification within the 30 days preceding the expiry of their license and attach all

documents required from the existing establishments which are licensed for one year.

5


50/80


7


51/80

Official use only:

j!

Classification category applied for "#$%&'"

"&(&"(&"#(&"))*&

5Stars 4Stars 3Stars 2Stars 1Star+,&-./&%&'

Inspection Form Licensing and Classification of New Hotels

.0!&(*1*23

1"'""&'4"#"5/"'/65"7$8"95%2*:/*Keep any gardens or grounds belonging to the hotel in a tidy condition, and maintain any

payments, car parks and roads

27$8;9:"1$&


52/80

10"#"=$#79:@8*"(628

Display service tariff rates and timings for the provision of services in a prominent place

in the building in Arabic

11"(628"#&"=$#79:@8*Display service tariff rates and timings for the provision of services in a prominent place

in the building in another foreign language

12"8.#


53/80

28

29

30

31

32

:##Gift shop

40$%@Provide an internal telephone

41#'%;&B414I4I$4"8#EBusiness services (typing, telex, fax, shorthand and other secretarial services)

45A5/#:7:5:In the event that the building is of one storey

'Lift

"5'


54/80

In the event that the building is two storeys and a basement exists:

Separate service lift* *!"#$%!$

Separate lift for luggage* &'#($%!$)

*+,!$-./0123445!6Guest lift to cannot be answered by more than one yes

7*!8!"9!$:;'8CSupply priced menu for perusal in the dining area

46

D.E9.&F-./0123445!6Lounge/coffee shop service: (cannot be answered with more than on yes

9G7HI$BJKJ9.&F>D..L9!3MM7*J

Drink served in the lounge or coffee shop from 6:30a.m. till 11 p.m.I$BJKJ9.&F>D.%%A.L9!39G7HMM7*JDrink and snacks served in the lounge or coffee shop from 6:30a.m. till 11 p.m.

47

!"#$"%!"#$&'()"&*+,-"./

*Service and luggage lifts out of public view with luggage lift accessible to luggage area,

and service lift identified by signage or separately keyed.

0(N


55/80

.L9!3KJ;!,K9.&F>D.%%ADrinks and snacks served in the lounge or coffee shop round the clock

OPQK,$%5!KP8=KDining room with separate tables

48

A!.GK=>R$"3Reserve area in restaurant for non-smokers

49

;=-./0123445!6Breakfast: (cannot be answered with more than one yes

3;=.Breakfast provide

.3;=.3SAJT./>>;ABreakfast with a choice of 3 or more hot dishes

50

*L*!G&-./0123445!6Lunch and dinner: (cannot be answered with more than one yes-

%%A.L9!3Snacks and soft drinks

%%A.L5;ABT>.3Hot and cold dishes, snacks and soft drinks

.3S%%".L:U5;AJT'#',K;AAt least 3 choices of hot and cold dishes in addition to snacks and soft drinks

51

KJ9G,=#3MM7*J#',K!=Last order until 11 p.m. in at least one restaurant

52

V.G!A>8=,!ARoom service: Full service for meals at meal times

53

V.G!A-123./0445!6Room service: (cannot be answered with more than one yes)

KJ%%".L.&3W9G7HMX7@Drinks and snacks provided from 6 a.m. till midnight

KJ;!,K%%".L.&3Drink and snacks provided round the clock

54

Y=-./0123445!6Kitchen: (cannot be answered with more than one yes)

8.Q(3.Z.3)pantry(Pantry available

Y=.3Kitchen available

55

#'K-./0123445!Dining rooms: (cannot be answered with more than one yes

9.&>#>KDining room or cafeteria

8=,.Two dining outlets

K#9!K.&8=,./>>.S[\V.Z!K8

Two or more dinging outlets providing seating for a number equivalent to not less than30% of the number of rooms

56

(F.L,RA.3.3=9.]^5!#',K!9

At least one bar, provided hotel holds a liquor license

57

0(_


56/80

Public Toilets

!>5!Ka5;#^&,JGI=L3:>b=]:.K#9.3.Acd.&,JGK#$%d.

One public toilet or more for gents with at least two WCs, two washers or bidets and

two wash basins. Each WC is separate from the wash basins and the other WC

^&,JGI=L3:>b=]:.#9.3*J,./>>5!Ka5;.Acd.&,JGK#$%d.#e

One public toilet or more for ladies with at least two WCs. Two washers or bidets and

two wash basins. Each WC is separate from the wash basins and the other WC.

58A

58A1

58A2

,$%`&BK8=K`In the event that the dining and reception halls are on the different floors:

`&BK!"`&BK>+`.,Ka5;.3Provide a public toilet for gents in the mezzanine or reception area serving the receptionhall

+*J,Ka5;.3`&BK!"`&BK>Provide a public toilet for ladies in the mezzanine or reception area serving the receptionhall

8=K!"`.,Ka5;.3

Provide a public toilet for gents serving the dining hall

.38=K!"*J,Ka5;Provide a public toilet for ladies serving the dining hall

58B

58B1

58B2

58B3

58B4

=K`f.A>5!Ka5;:>b=]:.K#9.3`&Bb=]:.K#9.3`&B>5!Ka5;.Acd.&,JGK#$%d.#^&,JGI=L3

One public toilet or more for ladies on the reception floor providing at least two WCs,two washers or bidets and two wash basins. Each WC is separate from the wash basin

and the other WC

:g8K#!"`.,Ka5;.3Provide a public toilet for gents serving each additional dining hall

:g8K#!"*J,Ka5;.3Provide a public toilet for ladies serving each additional dining hall

58C

58C1

58C2

58C3

58C4

0(W


57/80

1"2$30Each toilet shall comprise

5h.,JGWash basin with mirror

*=ZB.Fd.Lidded WC

I=L3d>V=]Washer or bidet

i9d.,JG#$%Door separating the WC and wash basin

5;5;9;aHot and cold running water

H#CBLiquid soap

($9%,5!Sanitary disposal unit

%L9!I%2&.Ahi,B>>Towels or any other means for drying the hands

8T;Toilet tissue

59

60

61

62

63

64

65

66

67

Bedrooms

.Gi,K:9;Affix a number on the door of each room 68

j;"#A!V.GiT@Zg8FU#CBMeans of securing the bedroom doors from the inside and outside

69

.G,k;=PK3l*.U(C

Notice specifying the procedures to be followed in case of emergency in Arabic

70

3l*.U(C9+,FG,k;=PK

Notice specifying the procedures to be followed in case of emergency in English

71

#A!H8(!5.%.GJ'!(Minimum floor area of each single room excluding the bathroom and the entrance:

m..&9 sq.m

72A

#A!H8(!+.GJ'!(Minimum floor area of each double room excluding the bathroom and the entrance:

MM..&11 sq.m

72B

g.ZJ'!(S#A!H8(!n"]>Minimum floor area of each triple room excluding the bathroom and the entrance:

MS..&13 sq.m

72C

H8(!+5.%V.GJ'!(#A!Minimum floor area of single and double rooms excluding the bathroom and the

entrance:

.G5.%m..&Single room 9sq.m..G+m..&Double room 9sq.m.

72D

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gV.Z+V.GJ'!(S#A!H8(!n"]>Minimum floor area of Double and triple rooms excluding the bathroom and the

entrance:

.G+MM..&Double room 11sq.m.

.ZUSn"]>MS..&Triple room 13sq.m.

72E

72E1

72E2

gV.Z+5.%V.GJ'!(S#A!H8(!n"]>Minimum floor area of single, Double and triple rooms excluding the bathroom and theentrance:

.G5.%m..&Single room 9sq.m..G+MM..&Double room 11sq.m.

.ZUSn"]>MS..&Triple room 13sq.m.

72F

72F1

72F2

72F2

H$"Q,B9>>j;"9p.l2(5;&B>.G&&5;&J5+P25qWindow equipped with blinds, opaque curtains or other means of ensuring privacy

73

.%.9.JJ'!(:Minimum dimensions of single bed

`=Mm[7.&&BLength 190 cm

d.m[7.&&BWidth 90 cm

74A

74A1

74A2

j+.9.JJ'!(:double bedMinimum dimensions of

`=Mm[7.&&BLength 190 cm

d.MS_7.&&BWidth 135 cm

74B

74B1

74B2

5.%5b.B'J'!(+:double beds&Minimum dimensions of single

.%.9.J`Mm[7.&&BLength of single bed 190 cm

.%.9.Jd.Km[7.&&BWidth of single bed 90 cm

j+.9.J`Mm[7.&&BLength of double bed 190 cm

d.Kj+.9.JMS_7.&&BWidth of double bed 135 cm

74C

74C1

74C2

74C3

74C4

rBO%".ZJ&s=Bt/9!u.5b.B>Beds with modern mattresses in good condition (even surface not soft the middle)

75

BBt%v.9.B=Z>!CBI].]Clean sheets, pillows and bed covers of appropriate proportions

76

+A>V;>j;t.9.J,Bedside table with closet, drawer of shelf 77

.9.B#;F(&,#CBMeans of controlling the lights from each bed 78

5;-./0123445!6

Lighting: (cannot be answered with more than one yes .9.Jl#,v;;!$Shaded light by the bedside

.9.Jl25*.,w$A reading light by the bed side

.9.Jl2.#F5*.,w$A reading light for each person by the bedside

79

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C.PF;&y=g`5*:zh,B

Safe means of lighting in the event of power failure

80

9+-5.j;>t69+#2&+P2&5!>

A dressing table (drawer-type table and mirror) or a vanity unit

81

P9>&F,-9+6P&F,>8.Z#Writing table or equivalent (dressing table) in every bedroom or writing table in the

lobby

82

5.%V.GB.:Chairs in single rooms

.Z#B.One chair in every room

83A

gV.Z+V.GB.Sn"]>:Chairs in double and triple rooms

.9.B./>>7+7.9.B{(3.Z#B..%Two chairs in every room containing a double bed or more that one single bed

83B

gV.Z+5.%V.GB.Sn"]>Chairs in single, double and triple rooms:

.Z#B.5.%One chair in every single room

g.Z>+.GSn"]>.9.B./>>7+7.9.B{(3.Z#B..%

In every double or triple room: tow chairs in every room containing a double bed or

more than one single bed:

83C

83C1

83C2

K;tB.An armchair 84

./>>$"LJ&3F9;>A settee for two persons or more 85

rBCoffee table 86

$E&':5!QLuggage stand 87

|@F96Chest of drawers or shelves for clothes (can be part of the above mentioned wardrobe)

90

:g=Z>!CBExtra pillows and covers 91

G$}>.3Provision of laundry bags 92

/#2J&sC.3G$#B.3&iProvision of registration lists for laundry 93

].3E8.Z#9q',&2%BgProvision of a cloth/sponge for shoe polishing in every bedroom

94A

,39q'-./0123445!6Shoe polishing: (cannot be answered with more than one yes

29q',3h.3Provision of a polishing machine free of charge

94B


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&0(m

~B>;R"L.Pv3,95h.~Full length mirror 95

I3DTelephone

!#AF,I3DA telephone for making local (UAE) calls

b!`@A!F.3

International calls available via the switchboard operator

96A

96A1

96A2

I3DTelephone!F!#AF,I3D

A telephone for making local (UAE) and international calls

96B

I3DTelephone

!F!#AF,I3D{1P>9+,K.Ah.9.Ji.!&FTwo telephone apparatus in each room for local (UAE) and international calls: one near

the bed and the other on the dressing or writing table.

96C

b,9+%,3-123./0445!6Colour T.V.: (cannot be answered with more than one yes-

`&BK>8.Z#b,9+%,3.3A colour T.V available in every bedroom or at reception

!KF(38.Z#b,9+%,3.3A colour T.V available in every bedroom with remote control

97

,g,(#&J99+%,38vIn-house TV system broadcasting local, regional and international channels

98

9;-./012344!56Radio: (cannot be answer with more that one yes)

l,=!K9;.3&9Provided on request

+Available

99

.-123./0445!6

Refrigerator: (cannot be answered with more than one yes

.GH.Small refrigerator

;-{(9.GH..Li.]a#',K6Mini-bar (small refrigerator containing at least potable water and drinks)

100

&Bottle-opener 101 0(M[


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@P,BWaste basket 102

.9.B#FJ>2B-9.9.B5!52BF6Carpet or rug for each bed (or one carpet between two beds)

103

.C2J,Q%-A!V.Z6Ashtray (in smoking rooms) 104 .G,.&"Jd.K

Display a copy of the general tariff rates in Arabic

105

f.A>>G,.&"Jd.KDisplay a copy of the general tariff rates in another foreign language

106

T!%!A#Hotel service directory 107

.3B.:Stationary

&F,T;>Paper

%,GEnvelops

8@>Pens (,.&Notepad

9!9.=-#',K5!6Postcards (at least one)

108

109

110

111

112

,a23gg.L3@KAffix the Qibla direction 113

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j+!P25h.l9.C.P|MM[EXX[

Dual voltage (110/220 volts) shaver point near mirror

8(&Bd-123./0445!6Bath tub: (cannot be answered with more than one yes)

K#9O{t8(&Bd_[\8(V.ZBath tub with handle in at least 50% of bathrooms

{t8(&Bd8.Z#OBath tub with handle in every bathroom

122

I=L&,,B-123./0445!6Washer: (cannot be answered with more than one yes)

Vb=]Washer

I=L3dBidet

123

9+>F-123./0445!6Suitable place for toilet accessories: (cannot be answered with more than one yes)

9+>:FPlace for toilet accessories

$"Lv#2&.Q(&J:5.GH+ASmall closet for cosmetics and personal toiletries

124

LV.L-123./0445!6Hair-dryer: (cannot be answered with more than one yes)

9+i.C.P| l,=!KC.P.]VL .3-.Z ~!"&B129 8(6

Electric hair-dryer to be available on request, with electric socket near the dressing tablein the bedroom (may not be used in the bedroom)

C.P.]VL.3>8(.ZrC,K/8.A1.C.P.]VL.39+i.C.P|-8(.Z~&B1296

Electric hair-dryer in the form of an air hose fixed on the bathroom wall or electric hair-dryer available with electric socket near the dressing table in the bedroom (can not be

used in the bedroom)

125

k;=-123./0445!6In case of emergency: (cannot be answered with more than one yes)

k;=5!KJl,=}..3Bell/alarm to be used in case of emergency

!F!#AF,I3DTelephone for local (UAE) and international calls

126

nA8#{(9:Every private bathroom shall comprise

u-*u];6Shower

5;5;9;aHot and cold running water

HSoap

$#Soap receptacle

1a}0Glass cup

8.C&BShower curtain

*=ZB.Fd.Lidded WC

8T;Toilet tissue

127

128

129

130

131

132

133

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0(MX

I],#Towel rail

.#FI]Set of towels for each guest

#;>(JBath mat

]Shampoo

8(&B@5Z;HBath foam 8(&BBath cap

8i;Bath robe

.GHJSmall rug

;8;(Tissue paper

+Scale

IL&,|@lJ3!CB^l,=!K-M[[\=6Non-allergic pillows (100% cotton) on request

149

v5!K-123./0445!6Personal toiletries: (cannot be answered with more than one yes)

C;=(,$"Lv5!K.3-YgB>25].@5!K6P?*Emergency kit (shaving equipment, toothbrush, toothpaste etc.) against the price thereof

C;=(,$"Lv5!K.3-@5!KYgB>25].672Emergency kit (shaving equipment, toothbrush, toothpaste etc.) free of charge

150

79V.GIv3Clean rooms on a daily basis 151

V.GIv3-123./0445!6Housekeeping: (cannot be answered with more than one yes)

KJ79V.GIv3!A.3&9W7HX.Pv!Rooms cleaned daily between 6a.m. and 2 p.m

KJ79V.GIv3!A.3&9W7HM[7@Rooms cleaned daily between 6a.m. and 10 p.m

152

l,=!KV.GIv3!A.3&9Rooms cleaned on request 153

!9!#9+#F%]I].L.G3Change towels and bed linen for every new guest 154

!#9+,I]I].L.G3-123./0445!6Change towels and bed linen for each guest: (cannot be answered with more than one

yes)

yB'#',K3.At least twice a week

79Daily

l,=!K79Daily and on request

155

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#JG!A-123./0445!6Laundry services: (cannot be answered with more than one yes)

|@#JZ!A.3Provision of laundry services

!ASWJGKB|@##36 hours laundry services

|@#JG;P|%!ASame day return laundry services

156

|@FC;!AEmergency ironing service 157

l,=!KF,w5F.3Iron and ironing board provided on request 158

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(H{Health club 170

BdSwimming pool 171

uFJ>|&:9;B;Fg.3Offer possibility of playing squash or tennis

172

IF3*D-123./0445!6Air conditioning: (cannot be answered with more than one yes)

IF3{K*DWindow airconditioning

3IF~F(&&9{+.*D-#L9Split Unit#L9Window Unit6

Central air conditioning with individual control (it includes Split Unit but not Window

Unit)

173

%,&"8J'%!b{1Uniform for the staff of the different departments 174

`f&Jt;A,A;F9

Satisfactory standard of interior and exterior decoration

175

`f&Jt5+P>].%-i?>;J5!H6Furniture and equipment of a satisfactory standard (well-maintained and without

fractures or holes)

176

v.3Maintain general cleanliness 177

[email protected]!50L%&gPK'v

Maintain accounting books and records and data concerning its business

178

`J.9!3Signature of authorized manger

Y9;&_______________________Date

&%3Bg______________________

Y9;&_____________________

+*("45!"6%78*Must be substantiated with photographs

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General

!"#$#%'%()*+,-.$Display a signboard with the name of the establishment in Arabic and English

languages in a prominent place on the building

1

/ 0012#345Display the Licensing document in a prominent place at the reception area

2

67,Maintain General cleanliness 3

/ ()%89:)$:;$#,7$:;?@Display the name of the establishment on all records, invoices, correspondence and

brochures of the establishment

4

A74:B"?CD$:E$FG70H$D>74=$I#C#8JFurniture and equipment of a satisfactory standard (well-maintained and withoutfractures of hole)

5

7K5#%'%?!0,#7$:9,Display services tariff lists and timings for the provision of services in a prominent

place in the building in Arabic

6

?!0,#7$:9,7K5A3D#CD'%Display services tariff lists and timings for the provision of services in a prominent

place in the building in another foreign language.

7

6:#%$:%4L:;


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General

!"#$#%'%()*+,-.$Display a signboard with the name of the establishment in Arabic and English

languages in a prominent place on the building

1

/ 0012#345Display the Licensing document in a prominent place at the reception area

2

67,Maintain General cleanliness 3

/ ;$#,7$:;?@()%89:)$:Display the name of the establishment on all records, invoices, correspondence and

brochures of the establishment

4

A74:B"?CD$:E$FG70H$D>74=$I#C#8JFurniture and equipment of a satisfactory standard (well-maintained and without

fractures of hole)

5

#%'%?!0,#7$:9,7K5Display services tariff lists and timings for the provision of services in a prominentplace in the building in Arabic

6

?!0,#7$:9,7K5A3D#CD'%Display services tariff lists and timings for the provision of services in a prominent

place in the building in another foreign language.

7

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L%83.>D$DRL!D6+@S$D:>#PK7$D8>D!#8$:C$

T#>$IPublic Toilets

L$R%S0K$1K7=LU

In the event that the dining room and reception area are on the same floor:

*V5L*=W$'.L&*0!7,CY=D$DL$T#>$I3Z5L$'&

One public toilet or more for gents with at least two WCs, two washers and two washbasins. Each WC is separate from the wash basins and the other WC

*V5L*=W$'$.L&*0!7,O4Y=D$DL$T#>$I3Z5L$'&[

One public toilet or more for ladies with at least two WCs. Two washers and two washbasins. Each WC is separate from the wash basins and the other WC.

10A

K7=LV%S0K$1UIn the event that the dining room and reception area are on the different floors:

0K90K$D"#CT#>$I7, Provide a public toilet for gents in the mezzanine or reception area serving thereception hall

0K90K$D"#O4T#>$I7,Provide a public toilet for ladies in the mezzanine or reception area serving thereception hall

9CT#>$I7,1K

Provide a public toilet for gents serving the dining room

1K9O4T#>$I7,Provide a public toilet for ladies serving the dining room

10B

+,-./Each public toilet shall comprise

\-4'Wash basin with mirror

O1]$%5LLidded WC

^1EWasher

5L$4'%*V%G%I7C$Door separating the WC and wash basin

I>%$>L!>CT#Hot and cold running water

*7%8Liquid soap

#+V:!L$Sanitary disposal unit

&!#P#$Toilet paper

11

12

13

14

15

16

17

18

19

_>71#$D:First aid emergency kit 20

#=>@;6:;3;4`:

Adequate lighting for the corridors to ensure safety during the hours of darkness

21

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;6:;3;4`;4#=>@Adequate lighting for the Stairways to ensure safety during the hours of darkness

22

0b:8Reception Area

LcI>dO7P##,$>@:B>6An adequately lit and air conditioned lobby 23 &945#%'%Display a copy of the general tariff list in Arabic 24

A3D#CD'%&945

Display a copy of the general tariff list in another foreign language

25

0b:34>7Reception service available round the clock 26

O"9bP,Public telephone for guest use 27

80A:NR!ISafe deposit boxes at the reception 28

7^]Bedrooms

*KN#C(7^])I7C$At least 10 bedrooms available for letting 29

'G%-.7!K>A number on the door of each room 30

#87V9`#$!D$De>9&!fg$D'#>4%"?


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:0:B#6!#1]D$$$PEE

Clean sheets, pillows and bed covers of appropriate proportions

40

!4#C$SBedside table 41

*KN#=At least two chairs 42

t%;R#"3Wardrobe 43

$De>I@L$P>Dt%;FD&!T;D>7=h"9&rO"C*),JChest of drawers or shelves for clothes (can be part of the above mentioned wardrobe)

44

:;?Waste basket 45

I9$*3&^'G7%;]@Lb*$Means of securing the bedroom doors from the inside and outside

47

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7^'%0+:+

En-suite and Common Bathrooms

L*=x7+!U:or common bathroom sha

Hotel English Manual

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