HOSPITALITY TECHNOLOGY 2018 Q2 LEADERBOARD · Research Leadership & Advisory 4 Overall Leaderboard...

HOSPITALITY TECHNOLOGY2018 Q2 LEADERBOARD

Research Leadership & Advisory 4 Overall Leaderboard 11 Altametrics - NetPOS 26 Custom Grid 39

Research Priorities 5 Category Leaderboards 12 MonkeyMedia 27 Custom Grid Example 40

Research Methodology 6 Category Leaderboards 13 NCR - Aloha & Silver 28 Consulting 41

Report User Guide 7 Partech - Brink 29 Custom Grid - Success Story 42

Solution-Only Leaderboard 15 POSitouch 30

Executive Summary 9 Quick-Service Leaderboard 16 Punchh 31

Fast-Casual Leaderboard 17 Revel Systems 32

Table-Service Leaderboard 18 TakeOutTech 33

Pizza-Service Leaderboard 19 Tillster 34

Franchisor Leaderboard 20 Toast 35

Touchpoint.io 36

POS 22 Xenial - IRIS & Cloud 37

Digital Ordering 23

Digital Loyalty|CRM|Anal 24

Custom Grid & Consulting

Targeted Leaderboards

Detailed Leaderboards

Overall LeaderboardsIntroduction

Executive Summary

Vendor Summary

REPORT CONTENTS

2© 2018 – Grid Decision LLC – All Rights Reserved Custom Grid Inquiries: visit griddecision.com

INTRODUCTION

© 2018 – Grid Decision LLC – All Rights Reserved

RESEARCH LEADER & ADVISORY

Jack ClareSVP, Strategy & CIO

Dunkin’ Brands

Quick-Service category

Jyoti LynchCIO

Jamba Juice

Fast-Casual category

Donagh HerlihyEVP, Digital & CIO

Bloomin’ Brands

Table-Service category

Allen EskelinCEO, Grid Decision - researchCEO, Peak Portfolio - consulting

Research Leader Hospitality Advisory Board


Jenni DoyleVP, Business Technology

Papa Murphy’s

Pizza-Service category

RESEARCH PRIORITIES

Our goal is to build the business model to ensure objectivity, transparency, and accuracy in

technology market reports and research.

How We Achieve This:

• RFI scoring is automatic based on the

vendor’s drop-down box selections

(they’re essentially scoring themselves)

• Our Hospitality Advisory Board (see next

page) provides input on weighting

models for each category by market

Example of Our Objectivity:

• Peak Portfolio (Grid Decision’s sister

company for consulting services) has

performed 3 POS selections with large

chains in the past 3 years, each resulting

in a different vendor decision based on

that chain’s unique requirements and

priorities


• At the time of this report, neither Peak

Portfolio, Grid Decision, or the Research

Leader of this report have received any

funding from any vendor participating in

the report


• Grid Decision encourages vendors to

provide feedback for improvement of the

RFI each quarter

• Grid Decision will continue to improve

the RFI each quarter based on Custom

Grid client feedback from the Hospitality

Advisory Board (see page 4) and Custom

Grid customers (see page 39)

We help clients objectify their

decision process by providing

unbiased Leaderboards and

Custom Grids (see page 39)

Objectivity

Vendors provide feedback each

quarter on how the RFI can be

improved and more accurately

represent their capabilities against

the competition

Accuracy

The Custom Grid provides a

greater level of detail and Vendor

RFI Responses provide the

underlying research data used to

generate the Market Report and

Custom Grid

Transparency


NCR Xenial POSitouch Touchpoint.io Partech Revel Altametrics Xenial Toast NCR

Overall % Category % Aloha IRIS POS POS Brink POS NetPOS Cloud POS Silver

1 2 3 4 5 6 7 8 9 10

82.7% 79.9% 79.5% 71.9% 70.1% 69.6% 68.7% 65.5% 65.0% 62.8%

1 Business 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

2 Experience 20.0% 20.0% 82.0% 71.0% 71.0% 16.0% 43.0% 48.0% 5.0% 0.0% 43.0% 63.0%

2.1 Quick-service Metrics 4.0% 20.0% 100.0% 100.0% 85.0% 40.0% 65.0% 80.0% 5.0% 0.0% 10.0% 80.0%

2.2 Fast-casual Metrics 4.0% 20.0% 80.0% 80.0% 70.0% 0.0% 40.0% 40.0% 5.0% 0.0% 75.0% 70.0%

2.3 Table-service Metrics 4.0% 20.0% 75.0% 75.0% 80.0% 0.0% 20.0% 30.0% 10.0% 0.0% 60.0% 50.0%

2.4 Pizza-service Metrics 4.0% 20.0% 80.0% 0.0% 35.0% 0.0% 20.0% 30.0% 0.0% 0.0% 30.0% 40.0%

2.5 Franchisor Metrics 4.0% 20.0% 75.0% 100.0% 85.0% 40.0% 70.0% 60.0% 5.0% 0.0% 40.0% 75.0%

3 Solution 30.0% 30.0% 93.3% 88.7% 87.9% 83.9% 75.7% 84.6% 85.1% 85.1% 77.1% 50.8%

3.1 Ordering 6.0% 20.0% 92.1% 80.0% 80.4% 75.7% 85.2% 79.6% 79.3% 82.1% 72.4% 54.6%

3.2 Payments 4.0% 13.3% 92.0% 88.4% 100.0% 85.3% 80.1% 90.6% 100.0% 83.1% 84.8% 75.9%

3.3 Receipts 2.0% 6.7% 94.7% 94.7% 100.0% 92.0% 79.0% 92.0% 98.7% 92.7% 94.0% 79.3%

3.4 Kitchen 4.0% 13.3% 88.7% 88.5% 78.8% 76.9% 66.1% 75.9% 70.4% 91.4% 74.8% 33.5%

3.5 Destination 4.0% 13.3% 98.8% 77.0% 71.3% 98.6% 46.4% 81.0% 74.2% 72.0% 78.3% 37.2%

3.6 Store Management 4.0% 13.3% 85.0% 93.9% 88.4% 66.4% 69.1% 75.0% 75.6% 84.8% 62.6% 43.9%

3.7 Enterprise Management 6.0% 20.0% 100.0% 100.0% 100.0% 95.0% 92.4% 97.8% 100.0% 91.8% 81.3% 45.8%

4 Services 10.0% 10.0% 57.4% 81.4% 75.4% 93.7% 83.0% 75.9% 90.7% 81.3% 75.4% 79.1%

4.1 Account Management 3.0% 30.0% 56.7% 86.7% 96.7% 90.0% 93.3% 83.3% 86.7% 86.7% 63.3% 90.0%

4.2 Implementation 2.0% 20.0% 87.5% 55.0% 95.0% 95.0% 85.0% 80.0% 95.0% 55.0% 87.5% 92.5%

4.3 Integration 2.0% 20.0% 25.0% 90.0% 40.0% 100.0% 80.0% 70.0% 80.0% 90.0% 80.0% 80.0%

4.4 Training 1.0% 10.0% 75.7% 70.0% 28.6% 82.9% 88.6% 60.0% 97.1% 68.6% 85.7% 50.0%

4.5 Support 2.0% 20.0% 51.4% 97.1% 82.9% 97.1% 65.7% 74.3% 100.0% 97.1% 71.4% 62.9%

5 Integration 20.0% 20.0% 79.4% 84.9% 82.6% 76.8% 77.8% 64.8% 83.4% 81.5% 62.2% 67.8%

5.1 Integration Program 5.0% 25.0% 71.4% 92.9% 78.6% 78.6% 68.6% 57.1% 85.7% 85.7% 78.6% 92.9%

5.2 Store Solutions 5.0% 25.0% 81.7% 84.3% 82.7% 76.4% 80.5% 64.4% 83.7% 80.2% 54.9% 50.2%

5.3 Guest-Facing Solutions 5.0% 25.0% 84.4% 82.6% 87.5% 72.6% 81.8% 57.0% 82.6% 80.0% 61.8% 57.7%

5.4 Corporate Solutions 5.0% 25.0% 80.0% 80.0% 81.8% 79.6% 80.2% 80.5% 81.6% 80.2% 53.4% 70.4%

6 Technology 20.0% 20.0% 83.5% 69.7% 74.2% 93.9% 75.0% 70.3% 82.1% 77.8% 66.4% 67.6%

6.1 Application 6.7% 33.3% 73.4% 61.5% 83.7% 81.7% 54.8% 64.5% 66.6% 74.5% 55.1% 61.8%

6.2 Data 6.7% 33.3% 93.7% 81.1% 72.2% 100.0% 84.5% 79.8% 86.3% 92.2% 77.6% 77.7%

6.3 Infrastructure 6.7% 33.3% 83.3% 66.7% 66.7% 100.0% 85.6% 66.7% 93.3% 66.7% 66.7% 63.3%

Overall Score

TBD Weighting Model

Category

Overall Ranking

Our RFIs are based on RFPs that have been leveraged by top 10 multi-brand chains to select hospitality technology

RESEARCH METHODOLOGY

500-1000Questions

RFI Data

Quarterly

WeightingModels

Weighting models (priorities) for each market

1 %

1.2 %

1.3 %

AdvisoryBoard

Client’s Custom GridMarket Report

Client WeightingModel

Client’s unique weighting model (priorities)

1 %

1.2 %

1.3 %

Custom Grid Client

See Page 39 for Custom Grid Details


This Report

Vendors

REPORT USER GUIDE


Recommended Use of Report

Education: Becoming educated on the top

hospitality restaurant chain tech vendors and

solutions

Justification: If your current vendor ranks low, use

the report to help justify prioritizing a vendor

selection

Validation: If your current vendor ranks high, use

the report to sell the continued use of the vendor

to your stakeholders (ex: franchisees questioning

the current vendor)

Customized: use the Custom Grid option (page 39)

to quickly short-list vendors (1 day) by applying

your weighting/priorities to our data. Then move

straight to the qualitative analysis

Printing: We formatted each leaderboard so that it

can be printed for stand-alone distribution

Not Recommended

Blind Faith: We don’t recommend making a vendor

decision solely based on a vendor’s ranking in this

report. This is only the quantitative analysis based

on a general weighting model - it doesn’t align

perfectly with your unique priorities (or include

confidential info like pricing, financial health

metrics, or references). Additionally, some key

vendors will only provide data for a Custom Grid

but don’t want to be included in this leaderboard

report. See our Custom Grid option (page 39) to

learn more about how we can apply your weighting

/ priorities to our data to help fast-track the effort

to short-list vendors

Please read the lists below before taking any action based on these leaderboards

EXECUTIVE SUMMARY


1 NCR-Aloha 82.0% 1 NCR-Aloha 93.3% 1 Touchpoint.io 93.7% 1 Xenial-IRIS 84.9% 1 Touchpoint.io 93.9%

2 Xenial-IRIS 71.0% 2 Xenial-IRIS 88.7% 2 Altametrics-NetPOS 90.7% 2 Altametrics-NetPOS 83.4% 2 NCR-Aloha 83.5%

2 POSitouch 71.0% 3 POSitouch 87.9% 3 Partech-Brink 83.0% 3 POSitouch 82.6% 3 Altametrics-NetPOS 82.1%

4 NCR-Silver 63.0% 4 Altametrics-NetPOS 85.1% 4 Xenial-IRIS 81.4% 4 Xenial-Cloud 81.5% 4 Xenial-Cloud 77.8%

5 Revel 48.0% 4 Xenial-Cloud 85.1% 5 Xenial-Cloud 81.3% 5 NCR-Aloha 79.4% 5 Partech-Brink 75.0%

6 Partech-Brink 43.0% 6 Revel 84.6% 6 NCR-Silver 79.1% 6 Partech-Brink 77.8% 6 POSitouch 74.2%

6 Toast 43.0% 7 Touchpoint.io 83.9% 7 Revel 75.9% 7 Touchpoint.io 76.8% 7 Revel 70.3%

8 Touchpoint.io 16.0% 8 Toast 77.1% 8 POSitouch 75.4% 8 NCR-Silver 67.8% 8 Xenial-IRIS 69.7%

9 Altametrics-NetPOS 5.0% 9 Partech-Brink 75.7% 8 Toast 75.4% 9 Revel 64.8% 9 NCR-Silver 67.6%

10 Xenial-Cloud 0.0% 10 NCR-Silver 50.8% 10 NCR-Aloha 57.4% 10 Toast 62.2% 10 Toast 66.4%

1 MonkeyMedia 65.0% 1 Tillster 79.9% 1 Tillster 78.5% 1 Xenial 88.1% 1 TakeOutTech 89.5%

2 Tillster 64.0% 2 MonkeyMedia 73.4% 2 MonkeyMedia 75.9% 2 Tillster 79.5% 2 MonkeyMedia 88.4%

3 Xenial 51.0% 3 TakeOutTech 72.2% 3 Xenial 72.6% 3 TakeOutTech 72.1% 3 Xenial 84.5%

4 NCR 49.0% 4 NCR 69.8% 4 NCR 70.2% 4 NCR 71.1% 4 Tillster 78.3%

5 TakeOutTech 14.0% 5 Xenial 55.5% 5 TakeOutTech 61.9% 5 MonkeyMedia 68.8% 5 NCR 71.0%

1 MonkeyMedia 70.0% 1 MonkeyMedia 80.5% 1 Tillster 78.5% 1 Xenial 88.1% 1 TakeOutTech 89.5%

2 TakeOutTech 12.0% 2 TakeOutTech 71.0% 2 MonkeyMedia 75.9% 2 Tillster 79.5% 2 MonkeyMedia 88.4%

3 Xenial 0.0% 3 Tillster 66.8% 3 Xenial 72.6% 3 TakeOutTech 72.1% 3 Xenial 84.5%


3 Tillster 0.0% 5 Xenial 44.0% 5 TakeOutTech 61.9% 5 MonkeyMedia 68.8% 5 NCR 71.0%

Experience

Front of House > POS

Digital Ordering > Take-out

Digital Ordering > Catering

Integration Technology

Experience Solution Services Integration Technology

Experience Solution Services

Solution Services Integration Technology

1 NCR-Aloha 82.7% 1 Tillster 76.3% 1 Punchh 86.7% 1 Punchh 82.5% 1 Tillster 82.1%

2 Xenial-IRIS 79.9% 2 MonkeyMedia 73.5% 2 Tillster 80.0% 2 Tillster 78.6% 2 Punchh 81.7%

3 POSitouch 79.5% 3 NCR 66.1% 3 Xenial 75.1% 3 Xenial 71.1% 3 Xenial 61.0%

4 Touchpoint.io 71.9% 4 Xenial 65.5% 4 NCR 73.6% 4 NCR 63.2%

5 Partech-Brink 70.1% 5 TakeOutTech 62.1%

6 Revel 69.6%

7 Altametrics-NetPOS 68.7%

8 Xenial-Cloud 65.5% 1 MonkeyMedia 77.4%

9 Toast 65.0% 2 TakeOutTech 61.2%

10 NCR-Silver 62.8% 3 Tillster 58.3%

4 NCR 52.6%

5 Xenial 50.8%

Catering

FOH DIGITAL

POS Take-out Loyalty CRM Analytics

1 Punchh 88.0% 1 Punchh 98.9% 1 Tillster 78.5% 1 Heartland 88.4% 1 Heartland 84.5%

2 Tillster 58.0% 2 Tillster 92.5% 2 Heartland 72.6% 2 Tillster 78.3% 2 Punchh 78.4%

3 NCR 52.0% 3 Heartland 84.2% 3 NCR 70.2% 3 NCR 75.7% 3 Tillster 78.3%

4 Heartland 41.0% 4 NCR 84.1% 4 Punchh 65.1% 4 Punchh 75.1% 4 NCR 74.9%

1 Punchh 88.0% 1 Tillster 89.2% 1 Tillster 78.5% 1 Heartland 88.4% 1 Heartland 84.5%

2 Tillster 58.0% 2 Punchh 88.2% 2 Heartland 72.6% 2 Tillster 78.4% 2 Punchh 78.4%

3 Heartland 48.0% 3 Heartland 70.8% 3 NCR 70.2% 3 Punchh 75.4% 3 Tillster 78.3%

4 NCR 41.0% 4 NCR 64.5% 4 Punchh 65.1% 4 NCR 73.3% 4 NCR 74.9%

1 Punchh 86.0% 1 Tillster 96.3% 1 Tillster 78.5% 1 Heartland 88.3% 1 Heartland 84.5%

2 Tillster 61.0% 2 Punchh 87.3% 2 Heartland 72.6% 2 Tillster 78.8% 2 Punchh 78.4%

3 Heartland 22.0% 3 Heartland 58.5% 3 Punchh 65.1% 3 Punchh 75.2% 3 Tillster 78.3%

Experience

Experience

Experience

Technology

Digital CRM

Digital Loyalty

Digital Analytics

Technology


Solution Services Integration


HOSPITALITY TECHNOLOGY 2018-Q2


Overall Leaderboards

Category Leaderboards

OVERALL LEADERBOARDS


1 NCR-Aloha 82.7% 1 Tillster 76.3% 1 Punchh 86.7% 1 Punchh 82.5% 1 Tillster 82.1%

2 Xenial-IRIS 79.9% 2 MonkeyMedia 73.5% 2 Tillster 80.0% 2 Tillster 78.6% 2 Punchh 81.7%

3 POSitouch 79.5% 3 NCR 66.1% 3 Xenial 75.1% 3 Xenial 71.1% 3 Xenial 61.0%

4 Touchpoint.io 71.9% 4 Xenial 65.5% 4 NCR 73.6% 4 NCR 63.2%


6 Revel 69.6%





4 NCR 52.6%

5 Xenial 50.8%

Catering

FOH DIGITAL


OVERALL LEADERBOARDS


Weighting Model

The following table shows

the high-level category

weightings:

Use our Custom Grid option to

apply your unique

weightings/priorities to our

data (see page 39)

Category %

Experience 20.0%

Quick-service 4.0%

Fast-casual 4.0%

Table-service 4.0%

Pizza-service 4.0%

Franchisor 4.0%

Product 30.0%

Services 10.0%

Integration 20.0%

Technology 20.0%

1 NCR-Aloha 82.0% 1 NCR-Aloha 93.3% 1 Touchpoint.io 93.7% 1 Xenial-IRIS 84.9% 1 Touchpoint.io 93.9%

2 Xenial-IRIS 71.0% 2 Xenial-IRIS 88.7% 2 Altametrics-NetPOS 90.7% 2 Altametrics-NetPOS 83.4% 2 NCR-Aloha 83.5%

2 POSitouch 71.0% 3 POSitouch 87.9% 3 Partech-Brink 83.0% 3 POSitouch 82.6% 3 Altametrics-NetPOS 82.1%

4 NCR-Silver 63.0% 4 Altametrics-NetPOS 85.1% 4 Xenial-IRIS 81.4% 4 Xenial-Cloud 81.5% 4 Xenial-Cloud 77.8%

5 Revel 48.0% 4 Xenial-Cloud 85.1% 5 Xenial-Cloud 81.3% 5 NCR-Aloha 79.4% 5 Partech-Brink 75.0%

6 Partech-Brink 43.0% 6 Revel 84.6% 6 NCR-Silver 79.1% 6 Partech-Brink 77.8% 6 POSitouch 74.2%

6 Toast 43.0% 7 Touchpoint.io 83.9% 7 Revel 75.9% 7 Touchpoint.io 76.8% 7 Revel 70.3%

8 Touchpoint.io 16.0% 8 Toast 77.1% 8 POSitouch 75.4% 8 NCR-Silver 67.8% 8 Xenial-IRIS 69.7%

9 Altametrics-NetPOS 5.0% 9 Partech-Brink 75.7% 8 Toast 75.4% 9 Revel 64.8% 9 NCR-Silver 67.6%

10 Xenial-Cloud 0.0% 10 NCR-Silver 50.8% 10 NCR-Aloha 57.4% 10 Toast 62.2% 10 Toast 66.4%

1 MonkeyMedia 65.0% 1 Tillster 79.9% 1 Tillster 78.5% 1 Xenial 88.1% 1 TakeOutTech 89.5%

2 Tillster 64.0% 2 MonkeyMedia 73.4% 2 MonkeyMedia 75.9% 2 Tillster 79.5% 2 MonkeyMedia 88.4%

3 Xenial 51.0% 3 TakeOutTech 72.2% 3 Xenial 72.6% 3 TakeOutTech 72.1% 3 Xenial 84.5%


5 TakeOutTech 14.0% 5 Xenial 55.5% 5 TakeOutTech 61.9% 5 MonkeyMedia 68.8% 5 NCR 71.0%

1 MonkeyMedia 70.0% 1 MonkeyMedia 80.5% 1 Tillster 78.5% 1 Xenial 88.1% 1 TakeOutTech 89.5%

2 TakeOutTech 12.0% 2 TakeOutTech 71.0% 2 MonkeyMedia 75.9% 2 Tillster 79.5% 2 MonkeyMedia 88.4%

3 Xenial 0.0% 3 Tillster 66.8% 3 Xenial 72.6% 3 TakeOutTech 72.1% 3 Xenial 84.5%


3 Tillster 0.0% 5 Xenial 44.0% 5 TakeOutTech 61.9% 5 MonkeyMedia 68.8% 5 NCR 71.0%

Experience




Integration Technology

Experience Solution Services Integration Technology

Experience Solution Services


CATEGORY LEADERBOARDS


1 Punchh 88.0% 1 Punchh 98.9% 1 Tillster 78.5% 1 Xenial 88.4% 1 Xenial 84.5%

2 Tillster 58.0% 2 Tillster 92.5% 2 Xenial 72.6% 2 Tillster 78.3% 2 Punchh 78.4%

3 NCR 52.0% 3 Xenial 84.2% 3 NCR 70.2% 3 NCR 75.7% 3 Tillster 78.3%

4 Xenial 41.0% 4 NCR 84.1% 4 Punchh 65.1% 4 Punchh 75.1% 4 NCR 74.9%

1 Punchh 88.0% 1 Tillster 89.2% 1 Tillster 78.5% 1 Xenial 88.4% 1 Xenial 84.5%

2 Tillster 58.0% 2 Punchh 88.2% 2 Xenial 72.6% 2 Tillster 78.4% 2 Punchh 78.4%

3 Xenial 48.0% 3 Xenial 70.8% 3 NCR 70.2% 3 Punchh 75.4% 3 Tillster 78.3%

4 NCR 41.0% 4 NCR 64.5% 4 Punchh 65.1% 4 NCR 73.3% 4 NCR 74.9%

1 Punchh 86.0% 1 Tillster 96.3% 1 Tillster 78.5% 1 Xenial 88.3% 1 Xenial 84.5%

2 Tillster 61.0% 2 Punchh 87.3% 2 Xenial 72.6% 2 Tillster 78.8% 2 Punchh 78.4%

3 Xenial 22.0% 3 Xenial 58.5% 3 Punchh 65.1% 3 Punchh 75.2% 3 Tillster 78.3%

Technology

Digital CRM

Digital Loyalty

Digital Analytics

Technology



Solution Services IntegrationExperience

Experience

Experience

CATEGORY LEADERBOARDS


TARGETED LEADERBOARDS


1 NCR-Aloha 86.5% 1 Tillster 79.5% 1 Punchh 89.4% 1 Tillster 84.5% 1 Tillster 88.7%

2 Touchpoint.io 84.7% 2 TakeOutTech 75.9% 2 Tillster 86.4% 2 Punchh 83.4% 2 Punchh 82.8%

3 Altametrics-NetPOS 83.8% 3 MonkeyMedia 75.6% 3 Xenial 85.2% 3 Xenial 77.5% 3 Xenial 70.4%

4 POSitouch 82.5% 4 NCR 70.3% 4 NCR 80.3% 4 NCR 68.6%

5 Xenial-IRIS 82.2% 5 Xenial 68.7%

6 Xenial-Cloud 82.0%

7 Partech-Brink 76.1%

8 Revel 74.8% 1 MonkeyMedia 79.7%



4 NCR 65.2%

5 Xenial 62.2%

Catering

FOH DIGITAL


Weighting Model



weightings:

Category %

Experience 0.0%

Quick-service 0.0%

Fast-casual 0.0%

Table-service 0.0%

Pizza-service 0.0%

Franchisor 0.0%

Product 42.9%

Services 0.0%

Integration 28.6%

Technology 28.6%

SOLUTION-ONLY LEADERBOARDS



apply your unique


data (see page 39)

1 NCR-Aloha 85.8% 1 Tillster 83.5% 1 Tillster 88.4% 1 Tillster 87.0% 1 Tillster 89.9%

2 Xenial-IRIS 85.6% 2 MonkeyMedia 80.5% 2 Punchh 84.1% 2 Punchh 79.9% 2 Punchh 79.5%

3 POSitouch 81.7% 3 Xenial 75.3% 3 Xenial 81.9% 3 Xenial 79.5% 3 Xenial 66.6%

4 Touchpoint.io 77.0% 4 NCR 66.3% 4 NCR 73.2% 4 NCR 65.0%

5 Revel 75.9% 5 TakeOutTech 64.3%

6 Partech-Brink 74.7%


8 NCR-Silver 67.1% 1 MonkeyMedia 83.4%

9 Xenial-Cloud 65.2% 2 TakeOutTech 63.8%

10 Toast 57.8% 3 Tillster 58.3%

4 NCR 52.6%

5 Xenial 50.8%

Catering

FOH DIGITAL


Weighting Model



weightings:

Category %

Experience 20.0%

Quick-service 20.0%

Fast-casual 0.0%

Table-service 0.0%

Pizza-service 0.0%

Franchisor 0.0%

Product 30.0%

Services 10.0%

Integration 20.0%

Technology 20.0%

QUICK-SERVICE LEADERBOARDS



apply your unique


data (see page 39)

1 Xenial-IRIS 82.5% 1 MonkeyMedia 75.5% 1 Punchh 84.1% 1 Punchh 79.9% 1 Tillster 79.9%

2 NCR-Aloha 82.0% 2 Tillster 74.5% 2 Xenial 77.9% 2 Tillster 76.0% 2 Punchh 79.5%

3 POSitouch 79.1% 3 NCR 68.3% 3 Tillster 77.4% 3 Xenial 73.5% 3 Xenial 62.6%

4 Toast 71.7% 4 Xenial 66.3% 4 NCR 75.2% 4 NCR 65.0%


6 Touchpoint.io 69.4%

7 Revel 68.7%

8 Altametrics-NetPOS 68.5% 1 MonkeyMedia 83.4%

9 NCR-Silver 65.4% 2 TakeOutTech 61.8%

10 Xenial-Cloud 65.3% 3 Tillster 58.3%

4 NCR 52.6%

5 Xenial 50.8%

Catering

FOH DIGITAL


Weighting Model



weightings:

Category %

Experience 20.0%

Quick-service 0.0%

Fast-casual 20.0%

Table-service 0.0%

Pizza-service 0.0%

Franchisor 0.0%

Product 30.0%

Services 10.0%

Integration 20.0%

Technology 20.0%

FAST-CASUAL LEADERBOARDS



apply your unique


data (see page 39)

1 POSitouch 82.1% 1 MonkeyMedia 70.5% 1 Punchh 88.1% 1 Punchh 83.9% 1 Punchh 83.5%

2 NCR-Aloha 81.6% 2 Tillster 67.5% 2 NCR 75.2% 2 Tillster 67.0% 2 Tillster 71.9%

3 Xenial-IRIS 81.4% 3 NCR 67.3% 3 Tillster 68.4% 3 NCR 65.0% 3 Xenial 62.6%

4 Altametrics-NetPOS 70.0% 4 TakeOutTech 60.3% 4 Xenial 66.9% 4 Xenial 61.5%

5 Toast 69.9% 5 Xenial 55.3%

6 Touchpoint.io 69.0%

7 Revel 66.9%




4 NCR 52.6%

5 Xenial 50.8%

Catering

FOH DIGITAL


Weighting Model



weightings:

Category %

Experience 20.0%

Quick-service 0.0%

Fast-casual 0.0%

Table-service 20.0%

Pizza-service 0.0%

Franchisor 0.0%

Product 30.0%

Services 10.0%

Integration 20.0%

Technology 20.0%

TABLE-SERVICE LEADERBOARDS



apply your unique


data (see page 39)

1 NCR-Aloha 82.4% 1 Tillster 72.5% 1 Punchh 89.1% 1 Punchh 84.9% 1 Punchh 82.5%

2 POSitouch 72.7% 2 NCR 61.3% 2 Tillster 77.4% 2 Tillster 76.0% 2 Tillster 78.9%

3 Touchpoint.io 68.8% 3 MonkeyMedia 60.5% 3 NCR 71.2% 3 Xenial 61.5% 3 Xenial 56.6%

4 Altametrics-NetPOS 67.9% 4 TakeOutTech 59.3% 4 Xenial 66.9% 4 NCR 55.0%

5 Revel 66.5% 5 Xenial 55.3%

6 Xenial-IRIS 66.2%

7 Xenial-Cloud 66.1%

8 Partech-Brink 65.6% 1 MonkeyMedia 63.4%



4 NCR 52.6%

5 Xenial 50.8%

Catering

FOH DIGITAL


Weighting Model



weightings:

Category %

Experience 20.0%

Quick-service 0.0%

Fast-casual 0.0%

Table-service 0.0%

Pizza-service 20.0%

Franchisor 0.0%

Product 30.0%

Services 10.0%

Integration 20.0%

Technology 20.0%

PIZZA-SERVICE LEADERBOARDS



apply your unique


data (see page 39)

1 Xenial-IRIS 85.7% 1 Tillster 83.5% 1 Tillster 88.4% 1 Tillster 87.0% 1 Tillster 89.9%

2 POSitouch 82.3% 2 MonkeyMedia 80.5% 2 Punchh 88.1% 2 Punchh 83.9% 2 Punchh 83.5%

3 NCR-Aloha 81.3% 3 Xenial 75.3% 3 Xenial 81.9% 3 Xenial 79.5% 3 Xenial 56.6%

4 Touchpoint.io 76.7% 4 NCR 67.3% 4 NCR 73.2% 4 NCR 66.0%


6 Revel 72.0%



9 NCR-Silver 65.2% 2 TakeOutTech 62.8%

10 Toast 64.4% 3 Tillster 58.3%

4 NCR 52.6%

5 Xenial 50.8%

Catering

FOH DIGITAL


Weighting Model



weightings:

Category %

Experience 20.0%

Quick-service 0.0%

Fast-casual 0.0%

Table-service 0.0%

Pizza-service 0.0%

Franchisor 20.0%

Product 30.0%

Services 10.0%

Integration 20.0%

Technology 20.0%

FRANCHISOR LEADERBOARDS



apply your unique


data (see page 39)

DETAILED LEADERBOARDS


# Vendor Experience Solution Services Integration Technology Total

1 NCR-Aloha 82.0% 93.3% 57.4% 79.4% 83.5% 82.7%

2 Xenial-IRIS 71.0% 88.7% 81.4% 84.9% 69.7% 79.9%

3 POSitouch 71.0% 87.9% 75.4% 82.6% 74.2% 79.5%

4 Touchpoint.io 16.0% 83.9% 93.7% 76.8% 93.9% 71.9%

5 Partech-Brink 43.0% 75.7% 83.0% 77.8% 75.0% 70.1%

6 Revel 48.0% 84.6% 75.9% 64.8% 70.3% 69.6%

7 Altametrics-NetPOS 5.0% 85.1% 90.7% 83.4% 82.1% 68.7%

8 Xenial-Cloud 0.0% 85.1% 81.3% 81.5% 77.8% 65.5%

9 Toast 43.0% 77.1% 75.4% 62.2% 66.4% 65.0%

# NCR-Silver 63.0% 50.8% 79.1% 67.8% 67.6% 62.8%


POINT OF SALE



1 Tillster 64.0% 79.9% 78.5% 79.5% 78.3% 76.3%

2 MonkeyMedia 65.0% 73.4% 75.9% 68.8% 88.4% 73.5%

3 NCR 49.0% 69.8% 70.2% 71.1% 71.0% 66.1%

4 Xenial 51.0% 55.5% 72.6% 88.1% 84.5% 65.5%

5 TakeOutTech 14.0% 72.2% 61.9% 72.1% 89.5% 62.1%


1 MonkeyMedia 70.0% 80.5% 75.9% 68.8% 88.4% 77.4%

2 TakeOutTech 12.0% 71.0% 61.9% 72.1% 89.5% 61.2%

3 Tillster 0.0% 66.8% 78.5% 79.5% 78.3% 58.3%

4 NCR 0.0% 60.8% 70.2% 71.1% 71.0% 52.6%

5 Xenial 0.0% 44.0% 72.6% 88.1% 84.5% 50.8%



DIGITAL ORDERING



1 Punchh 88.0% 98.9% 65.1% 75.1% 78.4% 86.7%

2 Tillster 58.0% 92.5% 78.5% 78.3% 78.3% 80.0%3 Xenial 41.0% 84.2% 72.6% 88.4% 84.5% 75.1%4 NCR 52.0% 84.1% 70.2% 75.7% 74.9% 73.6%


1 Punchh 88.0% 88.2% 65.1% 75.4% 78.4% 82.5%

2 Tillster 58.0% 89.2% 78.5% 78.4% 78.3% 78.6%

3 Xenial 48.0% 70.8% 72.6% 88.4% 84.5% 71.1%

4 NCR 41.0% 64.5% 70.2% 73.3% 74.9% 63.2%


1 Tillster 61.0% 96.3% 78.5% 78.8% 78.3% 82.1%

2 Punchh 86.0% 87.3% 65.1% 75.2% 78.4% 81.7%

3 Xenial 22.0% 58.5% 72.6% 88.3% 84.5% 61.0%

Digital Analytics

Digital Loyalty

Digital CRM

DIGITAL LOYALTY | CRM | ANALYTICS


VENDOR SUMMARY


7 Overall Overall Overall Overall Overall

3 Solution-Only Solution-Only Solution-Only Solution-Only Solution-Only

7 Quick-Service Quick-Service Quick-Service Quick-Service Quick-Service

8 Fast-Casual Fast-Casual Fast-Casual Fast-Casual Fast-Casual

4 Table-Service Table-Service Table-Service Table-Service Table-Service

4 Pizza-Service Pizza-Service Pizza-Service Pizza-Service Pizza-Service

7 Franchisors Franchisors Franchisors Franchisors Franchisors

Overall

Solution-Only

Quick-Service

Fast-Casual

Table-Service

Pizza-Service

Franchisors

Catering

FOH DIGITAL


ALTAMETRICS - NETPOS


Vendor Info

Company Name: Altametrics

Public/Private: Private

HQ: Costa Mesa, CA

Website: altametrics.com

Products Reviewed:

• NetPOS 5.42.4.201762600

• Xformity 2017.1

• eRestaurant 7i.17.13

• Zip 2017.1 (Schedules, Clock,

Haccp, Checklist, Inventory,

Ordering, and Forecast)

Overall 2 Overall Overall Overall Overall

Solution-Only 3 Solution-Only Solution-Only Solution-Only Solution-Only

Quick-Service 2 Quick-Service Quick-Service Quick-Service Quick-Service

Fast-Casual 1 Fast-Casual Fast-Casual Fast-Casual Fast-Casual

Table-Service 1 Table-Service Table-Service Table-Service Table-Service

Pizza-Service 3 Pizza-Service Pizza-Service Pizza-Service Pizza-Service

Franchisors 2 Franchisors Franchisors Franchisors Franchisors

1 Overall

1 Solution-Only

1 Quick-Service

1 Fast-Casual

1 Table-Service

1 Pizza-Service

1 Franchisors

Catering

FOH DIGITAL


MONKEYMEDIA


Vendor Info

Company Name: MonkeyMedia

Software


HQ: Vancouver, BC, Canada

Website: monkeymediasoftware.com

Products Reviewed:

• Monkey

1 Overall 3 Overall 4 Overall 4 Overall Overall

1 Solution-Only 4 Solution-Only 4 Solution-Only 4 Solution-Only Solution-Only

1 Quick-Service 4 Quick-Service 4 Quick-Service 4 Quick-Service Quick-Service

2 Fast-Casual 3 Fast-Casual 4 Fast-Casual 4 Fast-Casual Fast-Casual

2 Table-Service 3 Table-Service 2 Table-Service 3 Table-Service Table-Service

1 Pizza-Service 2 Pizza-Service 3 Pizza-Service 4 Pizza-Service Pizza-Service

3 Franchisors 4 Franchisors 4 Franchisors 4 Franchisors Franchisors

10 Overall 4 Overall

10 Solution-Only 4 Solution-Only

8 Quick-Service 4 Quick-Service

9 Fast-Casual 4 Fast-Casual

10 Table-Service 4 Table-Service

10 Pizza-Service 4 Pizza-Service

9 Franchisors 4 Franchisors

Silver-POS Catering

FOH DIGITAL

Aloha-POS Take-out Loyalty CRM Analytics

NCR - ALOHA & SILVER


Vendor Info

Company Name: NCR Corporation

Public/Private: Public (NCR)

HQ: Atlanta, GA

Website: ncr.com

Products Reviewed:

• Aloha (POS 15.1, Aloha Config Ctr

18.4, Aloha Command Ctr 16.3,

Aloha Manager 18.3, Aloha EDC

16.3, Connected Payments 16.5,

Aloha Online, Aloha Stored Value

17.6, Aloha Loyalty 17.9, Aloha

Takeout 15.2)

• Silver 4.4








Overall

Solution-Only

Quick-Service

Fast-Casual

Table-Service

Pizza-Service

Franchisors

Catering

FOH DIGITAL


PARTECH - BRINK


Vendor Info

Company Name: PAR Tech, Inc.

Public/Private: Public (PAR)

HQ: New Hartford, NY

Website: partech.com

Products Reviewed:

• Brink POS 4.1








Overall

Solution-Only

Quick-Service

Fast-Casual

Table-Service

Pizza-Service

Franchisors

Catering

FOH DIGITAL


POSITOUCH


Vendor Info

Company Name: POSitouch LLC


HQ: Warwick, RI

Website: positouch.com

Products Reviewed:

• POSitouch v6.41

• POSicloud

• POSipayments

Overall Overall 1 Overall 1 Overall 2 Overall

Solution-Only Solution-Only 1 Solution-Only 2 Solution-Only 2 Solution-Only

Quick-Service Quick-Service 2 Quick-Service 2 Quick-Service 2 Quick-Service

Fast-Casual Fast-Casual 1 Fast-Casual 1 Fast-Casual 2 Fast-Casual

Table-Service Table-Service 1 Table-Service 1 Table-Service 1 Table-Service

Pizza-Service Pizza-Service 1 Pizza-Service 1 Pizza-Service 1 Pizza-Service

Franchisors Franchisors 2 Franchisors 2 Franchisors 2 Franchisors

Overall

Solution-Only

Quick-Service

Fast-Casual

Table-Service

Pizza-Service

Franchisors

Catering

FOH DIGITAL


PUNCHH


Vendor Info

Company Name: Punchh Inc.


HQ: Mountain View, CA

Website: punchh.com

Products Reviewed:

• Customer Acquisition

• Customer Growth








Overall

Solution-Only

Quick-Service

Fast-Casual

Table-Service

Pizza-Service

Franchisors

Catering

FOH DIGITAL


REVEL SYSTEMS


Vendor Info

Company Name: Revel Systems, Inc.


HQ: San Francisco, CA

Website: revelsystems.com

Products Reviewed:

• Revel POS 2.40

• Revel KDS 2.40

• Revel CDS 2.40

• Revel Inventory App 2.40

• Revel Insights 2.40

Overall 5 Overall Overall Overall Overall

Solution-Only 2 Solution-Only Solution-Only Solution-Only Solution-Only

Quick-Service 5 Quick-Service Quick-Service Quick-Service Quick-Service

Fast-Casual 5 Fast-Casual Fast-Casual Fast-Casual Fast-Casual

Table-Service 4 Table-Service Table-Service Table-Service Table-Service

Pizza-Service 4 Pizza-Service Pizza-Service Pizza-Service Pizza-Service

Franchisors 5 Franchisors Franchisors Franchisors Franchisors

2 Overall

2 Solution-Only

2 Quick-Service

2 Fast-Casual

2 Table-Service

2 Pizza-Service

2 Franchisors

Catering

FOH DIGITAL


TAKEOUTTECH


Vendor Info

Company Name: TakeOut Technologies

(Parent: grubHub)

Public/Private: Public (GRUB)

HQ: Chicago, IL

Website: takeouttech.com

Products Reviewed:

• Online Ordering 5.xxxx

• Mobile Ordering 3.xxxx

• Call Center Ordering 3.xxxx

• Stadium Suite Ordering 2.xxxx

• Dash Board 5.xxxx

• Table Ordering 1.xxxx

• Loyalty/APP Integrations 3.xxxx

• POS Integrations 5.xxxx

• DaaS(Delivery as a Service) 1.xxx

Overall 1 Overall 2 Overall 2 Overall 1 Overall

Solution-Only 1 Solution-Only 2 Solution-Only 1 Solution-Only 1 Solution-Only

Quick-Service 1 Quick-Service 1 Quick-Service 1 Quick-Service 1 Quick-Service

Fast-Casual 2 Fast-Casual 3 Fast-Casual 2 Fast-Casual 1 Fast-Casual

Table-Service 2 Table-Service 3 Table-Service 2 Table-Service 2 Table-Service

Pizza-Service 1 Pizza-Service 2 Pizza-Service 2 Pizza-Service 2 Pizza-Service

Franchisors 1 Franchisors 1 Franchisors 1 Franchisors 1 Franchisors

3 Overall

3 Solution-Only

3 Quick-Service

3 Fast-Casual

3 Table-Service

3 Pizza-Service

3 Franchisors

Catering

FOH DIGITAL


TILLSTER


Vendor Info

Company Name: Tillster Inc.


HQ: Los Angeles, CA

Website: tillster.com

Products Reviewed:

• Loyalty Engine 1.1

• Coupon Authority 1.1

• Operations Control Center 3.6

• MobileM8 6.0.65

• Responsive Web 6.0.65

• Native Mobile 6.0.65

• Kiosk/Tablet 6.0.65

• Delivery Hub 1.1

• Delivery Manager 2.0

• MenuM8 2.5








Overall

Solution-Only

Quick-Service

Fast-Casual

Table-Service

Pizza-Service

Franchisors

Catering

FOH DIGITAL


TOAST


Vendor Info

Company Name: Toast


HQ: Boston, MA

Website: toasttab.com

Products Reviewed:

• Toast POS 2.26








Overall

Solution-Only

Quick-Service

Fast-Casual

Table-Service

Pizza-Service

Franchisors

Catering

FOH DIGITAL


TOUCHPOINT.IO


Vendor Info

Company Name: Touchpoint Restaurant

Innovations, Inc


HQ: Palo Alto, CA

Website: touchpoint.io

Products Reviewed:

• Touchpoint PRO 1.6.2

2 Overall 4 Overall 3 Overall 3 Overall 3 Overall

5 Solution-Only 5 Solution-Only 3 Solution-Only 3 Solution-Only 3 Solution-Only

2 Quick-Service 3 Quick-Service 3 Quick-Service 3 Quick-Service 3 Quick-Service

1 Fast-Casual 4 Fast-Casual 2 Fast-Casual 3 Fast-Casual 3 Fast-Casual

3 Table-Service 5 Table-Service 4 Table-Service 4 Table-Service 3 Table-Service

6 Pizza-Service 5 Pizza-Service 4 Pizza-Service 3 Pizza-Service 3 Pizza-Service

1 Franchisors 3 Franchisors 3 Franchisors 3 Franchisors 3 Franchisors

8 Overall 5 Overall

6 Solution-Only 5 Solution-Only

9 Quick-Service 5 Quick-Service

10 Fast-Casual 5 Fast-Casual

8 Table-Service 5 Table-Service

7 Pizza-Service 5 Pizza-Service

8 Franchisors 5 Franchisors

CateringXenial-POS

FOH DIGITAL

IRIS-POS Take-out Loyalty CRM Analytics

XENIAL - IRIS & CLOUD


Vendor Info

Company Name: Xenial, Inc.

Public/Private: Public (GPN)

HQ: Atlanta, GA

Website: xenial.com

Products Reviewed:

• IRIS POS (IRIS 4.2, Beanstalk Engage

6.3.5, XKS 2.0, Heartbeat 2.0, CDM

7.0)

• Xenial POS (Xenial 2.1, Xenial CRM

6.3.5, XKS 2.0, Heartbeat 2.0)

• Xenial Digital (Xenial Ordering 1.2,

Xenial Loyalty 6.3.5, Xenial CRM

6.3.5, Xenial Analytics 1.0)

CUSTOM GRID & CONSULTING




1 2 3 4 5 6 7 8 9 10

82.7% 79.9% 79.5% 71.9% 70.1% 69.6% 68.7% 65.5% 65.0% 62.8%

1 Business 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

2 Experience 20.0% 20.0% 82.0% 71.0% 71.0% 16.0% 43.0% 48.0% 5.0% 0.0% 43.0% 63.0%






3 Solution 30.0% 30.0% 93.3% 88.7% 87.9% 83.9% 75.7% 84.6% 85.1% 85.1% 77.1% 50.8%

3.1 Ordering 6.0% 20.0% 92.1% 80.0% 80.4% 75.7% 85.2% 79.6% 79.3% 82.1% 72.4% 54.6%

3.2 Payments 4.0% 13.3% 92.0% 88.4% 100.0% 85.3% 80.1% 90.6% 100.0% 83.1% 84.8% 75.9%

3.3 Receipts 2.0% 6.7% 94.7% 94.7% 100.0% 92.0% 79.0% 92.0% 98.7% 92.7% 94.0% 79.3%

3.4 Kitchen 4.0% 13.3% 88.7% 88.5% 78.8% 76.9% 66.1% 75.9% 70.4% 91.4% 74.8% 33.5%

3.5 Destination 4.0% 13.3% 98.8% 77.0% 71.3% 98.6% 46.4% 81.0% 74.2% 72.0% 78.3% 37.2%



4 Services 10.0% 10.0% 57.4% 81.4% 75.4% 93.7% 83.0% 75.9% 90.7% 81.3% 75.4% 79.1%


4.2 Implementation 2.0% 20.0% 87.5% 55.0% 95.0% 95.0% 85.0% 80.0% 95.0% 55.0% 87.5% 92.5%

4.3 Integration 2.0% 20.0% 25.0% 90.0% 40.0% 100.0% 80.0% 70.0% 80.0% 90.0% 80.0% 80.0%

4.4 Training 1.0% 10.0% 75.7% 70.0% 28.6% 82.9% 88.6% 60.0% 97.1% 68.6% 85.7% 50.0%

4.5 Support 2.0% 20.0% 51.4% 97.1% 82.9% 97.1% 65.7% 74.3% 100.0% 97.1% 71.4% 62.9%

5 Integration 20.0% 20.0% 79.4% 84.9% 82.6% 76.8% 77.8% 64.8% 83.4% 81.5% 62.2% 67.8%


5.2 Store Solutions 5.0% 25.0% 81.7% 84.3% 82.7% 76.4% 80.5% 64.4% 83.7% 80.2% 54.9% 50.2%



6 Technology 20.0% 20.0% 83.5% 69.7% 74.2% 93.9% 75.0% 70.3% 82.1% 77.8% 66.4% 67.6%

6.1 Application 6.7% 33.3% 73.4% 61.5% 83.7% 81.7% 54.8% 64.5% 66.6% 74.5% 55.1% 61.8%

6.2 Data 6.7% 33.3% 93.7% 81.1% 72.2% 100.0% 84.5% 79.8% 86.3% 92.2% 77.6% 77.7%

6.3 Infrastructure 6.7% 33.3% 83.3% 66.7% 66.7% 100.0% 85.6% 66.7% 93.3% 66.7% 66.7% 63.3%

Overall Score

TBD Weighting Model

Category

Overall Ranking

CUSTOM GRID


Accomplish in 1 day what typically takes 4-6 weeks in a standard RFP process...

The Process

• We already have the vendor data (refreshed

quarterly)

• We spend a day with your team adding your

weighting to the data

• The result is a scoring matrix formatted similar to

the example image

What’s Included

• 1 day onsite with your team (to create the

weighting model)

• Custom Grid (ranking vendors based on your

weighting model, see example on next page)

• Detailed RFI response PDFs for all short-listed

vendors (includes vendor responses down to the

question-level)

Email [email protected] to schedule your Custom Grid

See next page for a larger example image



1 2 3 4 5 6 7 8 9 10

82.7% 79.9% 79.5% 71.9% 70.1% 69.6% 68.7% 65.5% 65.0% 62.8%

1 Business 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

2 Experience 20.0% 20.0% 82.0% 71.0% 71.0% 16.0% 43.0% 48.0% 5.0% 0.0% 43.0% 63.0%






3 Solution 30.0% 30.0% 93.3% 88.7% 87.9% 83.9% 75.7% 84.6% 85.1% 85.1% 77.1% 50.8%

3.1 Ordering 6.0% 20.0% 92.1% 80.0% 80.4% 75.7% 85.2% 79.6% 79.3% 82.1% 72.4% 54.6%

3.2 Payments 4.0% 13.3% 92.0% 88.4% 100.0% 85.3% 80.1% 90.6% 100.0% 83.1% 84.8% 75.9%

3.3 Receipts 2.0% 6.7% 94.7% 94.7% 100.0% 92.0% 79.0% 92.0% 98.7% 92.7% 94.0% 79.3%

3.4 Kitchen 4.0% 13.3% 88.7% 88.5% 78.8% 76.9% 66.1% 75.9% 70.4% 91.4% 74.8% 33.5%

3.5 Destination 4.0% 13.3% 98.8% 77.0% 71.3% 98.6% 46.4% 81.0% 74.2% 72.0% 78.3% 37.2%



4 Services 10.0% 10.0% 57.4% 81.4% 75.4% 93.7% 83.0% 75.9% 90.7% 81.3% 75.4% 79.1%


4.2 Implementation 2.0% 20.0% 87.5% 55.0% 95.0% 95.0% 85.0% 80.0% 95.0% 55.0% 87.5% 92.5%

4.3 Integration 2.0% 20.0% 25.0% 90.0% 40.0% 100.0% 80.0% 70.0% 80.0% 90.0% 80.0% 80.0%

4.4 Training 1.0% 10.0% 75.7% 70.0% 28.6% 82.9% 88.6% 60.0% 97.1% 68.6% 85.7% 50.0%

4.5 Support 2.0% 20.0% 51.4% 97.1% 82.9% 97.1% 65.7% 74.3% 100.0% 97.1% 71.4% 62.9%

5 Integration 20.0% 20.0% 79.4% 84.9% 82.6% 76.8% 77.8% 64.8% 83.4% 81.5% 62.2% 67.8%


5.2 Store Solutions 5.0% 25.0% 81.7% 84.3% 82.7% 76.4% 80.5% 64.4% 83.7% 80.2% 54.9% 50.2%



6 Technology 20.0% 20.0% 83.5% 69.7% 74.2% 93.9% 75.0% 70.3% 82.1% 77.8% 66.4% 67.6%

6.1 Application 6.7% 33.3% 73.4% 61.5% 83.7% 81.7% 54.8% 64.5% 66.6% 74.5% 55.1% 61.8%

6.2 Data 6.7% 33.3% 93.7% 81.1% 72.2% 100.0% 84.5% 79.8% 86.3% 92.2% 77.6% 77.7%

6.3 Infrastructure 6.7% 33.3% 83.3% 66.7% 66.7% 100.0% 85.6% 66.7% 93.3% 66.7% 66.7% 63.3%

Overall Score

TBD Weighting Model

Category

Overall Ranking

CUSTOM GRID EXAMPLE


Example POS Custom Grid using the overall leaderboard weighting model (minus detailed scores)

Email [email protected] to schedule your Custom Grid

CONSULTING


500-1000

Our Fast-tracked Vendor Selection Process

1. Use Grid Decision Custom Grid to short-list vendors (1d)

2. Send a mini-RFP to your shortlist to get pricing, financials, and pricing (2w)

3. In parallel, facilitate onsite vendor presentations and reference calls (2w)

4. Negotiate pricing with vendors (1w)

5. Facilitate decision process (1d)

6. Manage contract negotiation process (variable)

Fast-track your vendor selection from 3-4 months to 1 month with the same rigor

Consulting performed by our sister company, Peak Portfolio

“We have successfully negotiated 9-figures in technology deals for a

top 10 QSR”

Email [email protected] to schedule your Custom Grid & Consulting



1 2 3 4 5 6 7 8 9 10

82.7% 79.9% 79.5% 71.9% 70.1% 69.6% 68.7% 65.5% 65.0% 62.8%

1 Business 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

2 Experience 20.0% 20.0% 82.0% 71.0% 71.0% 16.0% 43.0% 48.0% 5.0% 0.0% 43.0% 63.0%






3 Solution 30.0% 30.0% 93.3% 88.7% 87.9% 83.9% 75.7% 84.6% 85.1% 85.1% 77.1% 50.8%

3.1 Ordering 6.0% 20.0% 92.1% 80.0% 80.4% 75.7% 85.2% 79.6% 79.3% 82.1% 72.4% 54.6%

3.2 Payments 4.0% 13.3% 92.0% 88.4% 100.0% 85.3% 80.1% 90.6% 100.0% 83.1% 84.8% 75.9%

3.3 Receipts 2.0% 6.7% 94.7% 94.7% 100.0% 92.0% 79.0% 92.0% 98.7% 92.7% 94.0% 79.3%

3.4 Kitchen 4.0% 13.3% 88.7% 88.5% 78.8% 76.9% 66.1% 75.9% 70.4% 91.4% 74.8% 33.5%

3.5 Destination 4.0% 13.3% 98.8% 77.0% 71.3% 98.6% 46.4% 81.0% 74.2% 72.0% 78.3% 37.2%



4 Services 10.0% 10.0% 57.4% 81.4% 75.4% 93.7% 83.0% 75.9% 90.7% 81.3% 75.4% 79.1%


4.2 Implementation 2.0% 20.0% 87.5% 55.0% 95.0% 95.0% 85.0% 80.0% 95.0% 55.0% 87.5% 92.5%

4.3 Integration 2.0% 20.0% 25.0% 90.0% 40.0% 100.0% 80.0% 70.0% 80.0% 90.0% 80.0% 80.0%

4.4 Training 1.0% 10.0% 75.7% 70.0% 28.6% 82.9% 88.6% 60.0% 97.1% 68.6% 85.7% 50.0%

4.5 Support 2.0% 20.0% 51.4% 97.1% 82.9% 97.1% 65.7% 74.3% 100.0% 97.1% 71.4% 62.9%

5 Integration 20.0% 20.0% 79.4% 84.9% 82.6% 76.8% 77.8% 64.8% 83.4% 81.5% 62.2% 67.8%


5.2 Store Solutions 5.0% 25.0% 81.7% 84.3% 82.7% 76.4% 80.5% 64.4% 83.7% 80.2% 54.9% 50.2%



6 Technology 20.0% 20.0% 83.5% 69.7% 74.2% 93.9% 75.0% 70.3% 82.1% 77.8% 66.4% 67.6%

6.1 Application 6.7% 33.3% 73.4% 61.5% 83.7% 81.7% 54.8% 64.5% 66.6% 74.5% 55.1% 61.8%

6.2 Data 6.7% 33.3% 93.7% 81.1% 72.2% 100.0% 84.5% 79.8% 86.3% 92.2% 77.6% 77.7%

6.3 Infrastructure 6.7% 33.3% 83.3% 66.7% 66.7% 100.0% 85.6% 66.7% 93.3% 66.7% 66.7% 63.3%

Overall Score

TBD Weighting Model

Category

Overall Ranking

CUSTOM GRID - SUCCESS STORY


HOSPITALITY TECHNOLOGY 2018 Q2 LEADERBOARD · Research Leadership & Advisory 4 Overall Leaderboard...

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