Hospitality Operations Objective 4.02 – Human Resources.

Hospitality Operations

Objective 4.02 – Human Resources

4.02 – Human Resources

Explain the importance of Human Resources Human Resources – Include everyone

who works for the company, including managers and all workers

Personnel – All people who work for the company. Another term for Human Resources


(8) Major Functions of HR1. Recruitment – Finding people for job

openings2. Compensation/Benefits – Money paid and

benefits provided Salary – An annual amount of money Hourly – Paid by the hour Wage and Salary Scale – Range of payment Benefits – social security, insurance, 401k FICA – Federal Insurance Contributions Act


3. Policies/Procedures: Employee Handbook – Explains all company policy and proceduresSexual Harassment – Any unwelcome behavior

4. Regulatory Compliance – Following all local state and federal laws

Equal OpportunityDiscriminationADA


4.02 – Part I Assignment Book work Page 403 / Review 2, 3, 4,

5 Vocabulary – 4.02

Human Resources Recruitment Compensation Wage Salary Benefits Employee Handbook


4.02 – Part II (8) Major Functions of HR (Cont’d)

5. Employee Performance – The manager or supervisor of each employee has responsibility for each employee’s training and performance.

Job Description – A document that lists essential functions and requirements for a job.Tipped Employee – An employee who works for tips


6. Record Keeping – HR must be efficient, well organized, and computerized to keep track of information on employees.

HRIS – Human Resources Information Systems

Computerized reservation system for record keeping

Employee Personnel file – A record of basic information kept on each employee.


7. Labor Relations – Workers who are members of a labor union

Labor Union – The purpose of a labor union is to make sure that the union members get fair wages, decent benefits ,and safe working conditions

Collective bargaining – The way that labor and management discuss what they expect from each other.


8. Employee Retention – All efforts made to keep good employees and reduce turnover.

Turnover – Occurs when an employee leaves the company and another employee must be hired to

take his or her place


On the back of 4.02 Word search complete the following vocabulary. Informal and picture definitions: Tipped Employee Job Description HRIS Labor Union Turnover Temporary Worker

Hospitality Operations Objective 4.02 – Human Resources.

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