Hospital Communication System New

8/2/2019 Hospital Communication System New

1/38

By Amrita Bajpai

MBA(HA)


2/38

Definitions Communication: process of generation,

transmission, or reception of messages to

oneself or another entity, usually via amutually understood set of signs.

Hospital communication system: thetransmission of messages to staff and

patients within a hospital


3/38


4/38

Communication solution: provides latest,most reliable equipment.

Security solution: caring of patients in a safe

secure environment. Nurse call solution: a reliable high

functioning system between patient & nurse.Television solution: HCS offers a number of

television and video system solution


5/38


6/38


7/38

Fast, easy, accurate notification. Activates automated or live dispatcher

notifications through PC , web, or phone

clients. Establish message priorities for various

alarms or events. Dispatch messages to variety of pagers,

mobile phones, hard wired phones, email,instant messages, dome lights, and pocketPCs


8/38

Aids in business continuity, disaster planning

and recovery processes Escalates messages from one person to

another until the messages is acknowledged,up to 5 levels.

Device sequencing for failover to alternatewireless networks and devices.

Provides configurable alerts aimed atreducing patients falls and improving patientsafety based on real time bed statusinformation.


9/38

Eliminates noisy disruptive paging andkeeps the hospital environment quiet.

Alerts admissions and housekeeping of roomclean status automatically.

Delivers alerts immediately through multiplewireless communication options.

Communicates room to room directly andhands free instantly connecting patients andcaregivers.

Installs services easily with industrystandard.


10/38

Care alerts increase patients safety Offers configurable fall risks alerts and other

patient safety and operational alerts basedon real time bed information

Enables improved staff efficiency & patientsafety

Better communications , better information-

all in one system


11/38

Improving caregiver patient communication-helps satisfy patients needs & improvepatient satisfaction.

The optimization of resource utilization,improving efficiency in the care environmentby integrating real time connectionsbetween products and solutions, and

delivering actionable information to the rightpeople at the right time helps all hospitalstaff care for patients more safely, efficiently& effectively.


12/38

Information at the fingertips of patients &easy installation services.

Quiet confidential environment eliminatesthe need for duplicate data entry, therebysaving time

Patient information and room/bedassignments are updated automatically.


13/38

Patient satisfaction:

the room to room & wireless interfacecapabilities keep the patient environmentquiet and free from overhead paging.

Housekeeping efficiency: the nurse callsystem enables improved efficiency and

patient flow by automatically alertingadmissions and housekeeping status of theroom.


14/38

Operational efficiency:

time savvy for care givers and integratesinfrared staff locating with room to roomhospital communication to locate answercalls from any where with equipped audiostation with digital display.

Enhanced reporting:

patient satisfaction goals can be monitoredusing enhanced reports for patient callresponse times.


15/38

Easy to install and maintain:

the system uses standard cabling withconnectors to simplify installation andmaintenance of the system. Home runcables enhance overall reliability of thesystem.


16/38


17/38

Telephone Radio and Television Internet Local Area Networks


18/38

18

Communication is a two way processof transmitting & receiving verbal &

nonverbal messages & exchangingideas or information


19/38

19

That takes information and converts it to asignal

Context :Every message whether oralor written starts with context. Context isa broad term that includes country,culture, organization & external &internal stimuli.


20/38

20

Sender-Encoder :-Encoder is the senderof message, the writer or speaker dependson whether the message is oral or written.We use symbols, graphics or pictures to

express our message so that the receiverwill understand it & react with the responsewe desire.


21/38

Message :-The message is the core ideawe wish to communicate. It consists ofboth verbal &nonverbal symbols. Our firsttask is & what content to include. We

must consider our context &especially thereceiver of our message, how the receiverwill interpret it & how it may affectour relationship


22/38

That carries the signal. Medium is the way through which the

sender sends the message. Like message

content the choice of medium is influencedby the relationship between sender &receiver. It depends on the message, costof message, the amount of information &number of receiver to select the channel ofmessage.


23/38

That receives the signal and converts it backinto usable information

Receiver-Decoder :-Decoder is thereceiver of the message & he may be morethan one. The receiver as well as the senderare influenced by context & by external &internal stimuli.


24/38

Feedback :-It is the response of receiverbased on a clear understanding of the

symbols. Feedback can be oral or written.It can also be an action such as silencewhich is almost ineffective. Sender needfeedback in order to determine the

success or failure of the message


25/38

25


26/38

26

The care of patients now almostinevitably seems to involve manydifferent individuals, all needing to share

patient information and discuss theirmanagement. As a consequence there isincreasing interest in, and use of,information and communication

technologies to support health services.


27/38

Indeed, if information is the lifeblood ofhealthcare then communication systemsare the heart that pumps it.1Yet, while

there is significant discussion of, andinvestment in, information technologies,communication systems receive muchless attention.
http://www.ncbi.nlm.nih.gov/pubmed/15998598http://www.ncbi.nlm.nih.gov/pubmed/15998598


28/38

28

Hospital Communication System offers

turnkey solutions to help our clients meettheir television ,nurse call, security, andothers communication needs.

Good medical care depends uponeffective communication between patientsand providers. Ineffective communicationcan lead to improper diagnosis anddelayed or improper medical treatment.


29/38

29

Hospital television

On demand education/information system

Satellite system- entertainment,teleconferences and programmingpackages

Nurse call system, intercom and overheadpaging

Infants abduction and patient wandering

Access control system

Security system In-building wireless phone system

Service and maintenance contracts


30/38

30

Telemedical systems, as we have seen,have been actively explored at theinterface between hospital-based

specialist services and primary care.Similar problems exist between smallhospitals, which may not have access tothe highly specialised personnel thatcan be found in larger institutions liketeaching hospitals.


31/38

31

In health care, where we are constantly

reminded of the need to makepragmatic improvements to theoutcomes of health care delivery,empirical evidence is needed to guide

the use of new technologies, and thereis a now thankfully a growing literatureon the value of communication systems

in health service delivery. Neverthelessthere remains a substantial imbalancein the attention that is given tocommunication support, compared to

that paid to traditional information


32/38


33/38

The Right Connection Could SaveBillions of Dollar

a) In clinical care we often discuss the critical need to

have information about the right patient deliveredto the right clinician at the right time. What is notdiscussed is the critical need for clinicians toconnect and communicate with the right personabout the right patient at the right time.


34/38

Cultural DifferencesPresenting new technologies is challenging whendealing with an industry entrenched in using thesame telephone, fax, and pager systems for

decades. Many problems in healthcare stem fromthe industry clinging to these outdated methods ofcommunication, without understanding thebenefits brought about by newer solutions.


35/38

Communication Breakdown : Communication in healthcare fails for many

reasons: necessary personnel cannot be identifiedor located; they may not be available or may not

respond in a timely manner;or the communicationchannel of choice may not be well suited to thetask at hand. Eg email during time of Heart attack.


36/38

Productivity and Safety at Risk If there is no proper coordination and proper

communication between the nurses and the staffthan it result in customer dissatisfaction and

ultimate result in customer loss In hospital industry every minute is important if

proper utilization of time is there than one cansave life else Vise versa


37/38

Resources Working Together:Barriers to implementing modern

technologies stem not only from outdatedtechnology infrastructures and aconservative industry culture, but also froma lack of interoperability among databasesand applications. For example, numerousdirectories, oncall databases, and coveragelists must be able to work together tostreamline the process of identifying theproper contact.


38/38

Communication is an essential tool whichplays very important role in effective andefficient running of hospital.

If effective communication system is notthere in hospital it result in patientdissatisfaction and ultimately loss of internalas well as external customer.

Hospital Communication System New

Documents

Transcript of Hospital Communication System New