Holistic design - An integrated approach to accelerate performance improvement

Holistic designAn integrated approach to accelerate performance improvement

Lars HylandHead of Consulting Services

Epic

Global leaders in learning technologies

What’s the problem?

We focus on learning not performance

We ignore context and

continuity

Onboarding

ProductivityLearning

Recruitment Referrals

AccidentsCompliance

InnovationTalent

RetentionLoyalty

CultureBrand

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Holistic design critical to successful onboarding

Common barriersBarrier Barriers

Finding what you need when you need it Difficult to validate suitability

of available resources

No context to learning activities Staff lack skills to create quality content that others value

Content is poorly written / presented Silo structures prevent an

integrated approach.

Connectivity, lack of bandwidth No ownership of collaborative support

Fear of social networks Difficult to validate suitability of available resources

C

L

E

A

R

Communications strategy

PRACTICE CONFIDENCE COMPETENCE

Connected to my current workload – Is it relevant?

List next steps - What I should do next?

Expectations - What success looks like?

Ability - tools/support - How will I get things done?

Return my WIIFM - What’s in it for me?

MasteryAutonomy

Time

Technique

Team

Persuasive Technologies

&Social activities

Purpose

1 2 3

TaskExtend & Develop

Communicate

Profit as catalyst

United language

Greater cause


70:20:10 framework

Experience

ExposureEducation

Blended models

Pre-joining experience Post-joining experience

Technology is essential to consistency, flexibility and speed

ATTRACT•Brand•Talent•Attitude

•Website

SELECT•Assessment•Show core ability•Realistic practice

•Simulation•Diagnostics

PREPARE•Compliant•Knowledge•Practice scenarios•Build confidence

•e-learning•e-forms

ENGAGE•Purpose•Role•Goals•Leadership

•Video•Storytelling

CONNECT•Team•Managers•Experts•Tools

•Social •Webinars

TUNE•Remind•Develop•Challenge•Retain

•360 •EPSS

ASPECT - integrated onboarding

How can technology support performance?

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Solution:make it multi-device

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Solution:personalise it

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Fail

Passed

Passed

Passed

Passed

Passed

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DiagnosticsLearn only what you need

@epictalk

Solution:offer practice opportunities

@epictalk

Solution:make it visual and memorable

Motivation:harness the power of storytelling

@epictalk

Motivation:harness the power of games

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Encourage social interaction

@epictalk

Discussion Polls Action

Triggers:Use mobile to situate learning

@epictalk

Tin can

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Google glasses slide


Google Glass

Wearable tech can provide ambient support at point and time of need.

Flights

Negotiation:Top tips

Next appointment:

Mike Meetingchecklist

Performance support in context


Triggers: use mobile technology to trigger action


DDecide

strategy

Does it supplement

existing training?

Will it embed new behaviours?

Can it replace or partially replace existing training?

RReach out to stakeholders

Contact IT Team

Seek out senior Sponsors

Liaise with Line Managers

IIdentify

methods

Video / Checklists

Decision aids

Delivered via portals

Embedded into software

Mobile delivery

VValidate your

solution

Should you pilot? Choose a group of users and gather

feedback.

Use your findings to adapt before you roll out the

solution.

EEngage your

users

Have you got a marketing strategy

in place?

Can your resources act as marketing

collateral?

Will people know how to find and

use the resources?

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How to DRIVE performance

@epictalk @larshyland

Common barriers - solutionsBarrier Solution options

Finding what you need when you need it

Enterprise Search facilityTagging / taxonomy processAsk peers, capture answers

No context to learning activitiesEmbed in workflowPersonalise Location aware

Content is poorly written / presented

Set design standards / templatesUse appropriate mix of media

Connectivity, lack of bandwidth Offline apps and synching usageCaching facility

Fear of social networks Adopt enterprise social toolsAddress culture to encourage knowledge sharing

Common barriers - solutionsBarrier Solution options

Difficult to validate suitability of available resources

Critical analysis skills trainingCollective rating featuresBuild trust using smart moderation

Staff lack skills to create quality content that others value

Provide guidelines/standardsAdopt simple templates/toolsOffer editorial service

Silo structures prevent an integrated approach.

Build stakeholder relationshipsBring business reps into L & D rolesDemonstrate business case

No ownership of collaborative support

Bring together L & D, Internal communications and business stakeholders to align activities.

Google glasses slide


Want to learn more?

Visit Epic

Stand 18

Holistic design - An integrated approach to accelerate performance improvement

Education

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