HiPath 4000 Converged IP Solution Flexible solution to address both traditional and new enterprise communication needs

Siemens Enterprise Communicationswww.siemens-enterprise.com

Addressing the Issues

Doing more with less, and doing it yesterday, is a familiar mantra for IT and communications executives. This is no simple task when faced with today’s increasingly connected world and the realities of managing a mixed network of analog, IP, TDM, DECT, unified communications and mobile infrastructures. And it’s further complicated by the demand to inject the necessary scalability and flexibility to support rapid organizational change.

Of particular importance is the need to deliver essential communications to hundreds if not thousands of employees spread across multiple sites in multiple geographies; often on highly fragmented, multi-vendor, multi-generation infrastructure.

The role of the IT department is constantly evolving. Having made the jump from ‘just’ delivering reliable connectivity, IT is now tasked with becoming enablers of business change. Demands here range from supporting new flexible and remote working practices to building technology platforms that support greater customer service. And these are just two of a myriad of organizational challenges that need to be addressed.

Right now line of business requirements are trending towards tablet and smartphone integration, the development of social business strategies and the widespread adoption of unified communications – requirements that didn’t exist a decade ago. As above, the nature of the organization is also changing, with remote and branch office connectivity growing in importance. Similarly, service delivery models are evolving as enterprises look to the cloud for their IT.

But in all this change the need for a scalable, reliable, enterprise-grade converged communications platform remains paramount – both to support new and legacy infrastructures at the back-end, and to deliver the workflow improvements and innovative applications at the front. And of course, all this must be achieved against a background of falling budgets and rising end-user expectations.

The HiPath 4000 difference

Solving the apparent disconnect between budgetary control and organizational demand has been one of the key drivers in the global adoption of HiPath 4000 converged IP solution for over 10 years. And in this time it has evolved to offer the richest set of endpoints, mobility choices, survivable branch options and unified communications solutions needed to address the rapidly changing business landscape.

HiPath 4000 combines the advantages of traditional and IP telephony to deliver a cost effective and complete converged IP communications solution right across the entire enterprise network. HiPath 4000 has over 25,000 customers with more than 25 million ports deployed in more than 80 countries worldwide.

Supporting the future

As the dynamics of the business world change and communications becomes an ever more critical element in achieving competitive advantage, the HiPath 4000 applications portfolio changes with it to continue to create new flexible deployment options, enable migration scenarios and assure investment protection for existing HiPath 4000 customers.

Who could benefit?

Everyone - customers from a more responsive enterprise; employees from instant access to the widest range of communications applications and services; sales teams and remote workers from more mobile functionality; operations staff from simpler integration, easier migration and happier end-users; and IT and communications management from a lower-cost, higher performance communications infrastructure that significantly contributes to their business objectives.

HiPath 4000 in Focus

HiPath 4000 is the market’s leading converged IP communications platform. It delivers flexible deployment options, business process and workflow integration, high availability, maximum levels of security, powerful performance and cost-effective communications.

Providing scalability from 300 to 12,000 users on a single system and up to 100,000 users in a network, HiPath 4000’s architecture supports a variety of flexible deployment models, from IP-distributed branches to complex corporate networks as well as standalone systems. It is deployable on either compact PCI hardware or as software running on industry-standard servers, making it ideal for data center implementations.

With its new open software architecture HiPath 4000 offers customers cost-effective choices to optimize and secure communication, helping them increase workplace productivity and effectiveness.

The best in class solution for customers who want to maintain their legacy-based telephony systems and take advantage of the benefits of IP-based communications, HiPath 4000 uniquely designed to cost-effectively support analog, digital, DECT and IP users.

Proven in the field by over 25,000 customers, HiPath 4000 continues to deliver the innovative features customers’ need, when they need them. Its enhanced architecture leverages customers’ investments in legacy solutions. Product innovations in hardware, software and licensing keeps their solutions current, cost-effective, and continue to add value to their legacy and

IP telephony solutions. And, HiPath 4000 offers cost-effective migration options when customers want to make the move to IP, by leveraging the customer’s investment in licences, applications and IP phones.

HiPath 4000: Reducing TCO

Up to 70% less administrative costs through centralized system management

Up to 50% real estate savings (no local server rooms, increased share of teleworking)

Up to 30% less mobility cost via unified communication and mobile integration

Up to 25% less total cost of ownership (over a 5 year period)

Delivering choice and flexibility

A rich set of traditional and IP telephony features, a broad choice of endpoints for users and a host of mobility options to meet every need, HiPath 4000 offers the flexibility of centralized and branch deployments to match your company’s size and location requirements. And Flex Licencing and the option to deploy on industry standard servers, HiPath 4000 assures a cost effective solution today and portability to move to OpenScape Voice tomorrow.

Options for every need... Common System Management…

EndpointsOpenScape Personal Edition (Soft Client)

OpenStage Phones Analog Devices Video Endpoints User Management

ApplicationsAttendant Console, Boss/Secretary & CTI

OpenScape UC Suite Applications

OpenScape Alarm Response

Professional Integration Fault Management

Mobility DECT Cordless OpenScape MobilityFixed Mobile Convenience

UC Mobile Client QoS Management

Unified CommunicationsUnified Messaging / Instant Messaging

OpenScape VideoVoice & Web Collaboration

Presence based Collaboration

Accounting Management

IP Connectivity IP Access Points, IPDAHiPath 4000 SoftGateHiPath Access 500

SIP Service Provider OpenScape Exchange HiPath 4000 Manager

Open InterfacesBased on Open Standards and Published InterfacesNative SIP, SOAP/XML, SNMP and MIB Traps, SIP Interface to Subscribers, QSIG, J TAPI and CSTA, CDR

HiPath 4000 Assistant

Flexible, Scalable, Survivable Remote Branch Options

By offering a consistent interface, set of applications and single point of administration, HiPath 4000 extends the functionality of headquarters communications across geographies. It addresses the challenges of supporting multiple sites and remote offices, and reduces the integration, maintenance and support costs associated with managing a highly distributed network.

Featuring a number of different options to best suit your business, our branch options include the HiPath 4000 SoftGate for medium-to-large deployments and the HiPath Access 500 for small-to-medium applications. Together with the supporting HiPath Access Modules, the portfolio combines exceptional reliability, ease of deployment and scalability to deliver seamless remote site integration irrespective of size or location.

Key Portfolio Features

Reduction in branch office hardware investment and maintenance

Increased enterprise flexibility and scalability Seamless replacement of 3rd party products Reduction in installation and maintenance costs

Standardized HiPath 4000 environment across the enterprise

End-to-end solution from Siemens Enterprise Communications

Fully survivable even with loss of network connection with corporate HiPath 4000

HiPath 4000 SoftGate

The HiPath 4000 SoftGate is a software telephony application designed for the medium-to-large branch requirements, offering full HiPath Feature Access (HFA) for IP Endpoints based upon a LINUX standard server. It is also deployable in a virtual environment. Fully scalable from 50 up to 1000 users, and totally survivable in the event of a network disruption with the central HiPath 4000, this market-leading branch solution offers a uniform user experience while smooth integration into the HiPath 4000 management and application suite assures rapid deployment of centralized IP-based applications across your office network. Low bandwidth requirements, improved IT integration and a single point of administration for moves, adds and changes complete this reliable, rich and flexible deployment solution.

HiPath Access 500

The HiPath Access 500 is a new telephony solution for small-to-medium deployments. It is an all-in-one 19” appliance that cost-effectively connects existing branches to a HiPath 4000 deployed at a headquarter location. HiPath Access 500 features integrated analog subscriber interfaces and optional PSTN interconnection. Fully scalable to 500 users, HiPath Access 500 reduces the costs of supporting branch deployments for new HiPath 4000 customers; it provides the complete range of HiPath 4000 IP telephony features and functionality and so eliminates the need to utilize third party gateways and multiple management tools. Like HiPath 4000 Softgate, it is a totally survivable solution with complete feature access even in the event of a network disruption with the centralized HiPath 4000. HiPath Access 500 is also the ideal upgrade solution for existing HiPath 4000 users wishing to take advantage of new IP-converged technology to create a single, cost effective and feature rich HiPath 4000 distributed network.

HiPath Access Modules

HiPath Access Modules provide for analog and digital interfaces, as well as offering multiple PSTN and DECT connectivity options. Up to 9 modules can be connected to the HiPath 4000 SoftGate or to HiPath Access 500 to provide uniform deployment and a single point of administration for the entire HiPath network. By utilizing HiPath Access Modules you can reduce your financial and administrative costs and assure modular, predictable growth across your branch office network.

The HiPath 4000 Advantage

Why HiPath 4000?

Choosing HiPath 4000 means choosing the broadest set of communications applications that add real value to your organization. It means a single scalable environment for up to 100,000 users; support for IP-distributed branches, complex corporate networks and standalone systems. It means exceptional reliability and survivability, a future-proofed architecture, and flexible deployment options. And it means complete investment protection for all HiPath 4000 customers, utilizing Flex Licensing for license portability as well as application migration to OpenScape Voice.

Our branch solutions enable organizations to react swiftly to the changing dynamics of business, seamlessly integrating small branches and home offices into the enterprise voice and data network.

It enables replacement of existing third party systems with a complete HiPath 4000 environment, standardizing interfaces and support across the enterprise to reduce cost and deliver business continuity across the distributed office network.

Critically, it provides the platform for the development of innovative, productivity-enhancing communications applications throughout the business to keep your workforce connected, and your business competitive.

Why Siemens Enterprise Communications?

Building on a heritage of more than 160 years of voice communications excellence, Siemens Enterprise Communications is one of the global leaders in unified communications solutions. We have presence in more than 100 countries, providing comprehensive communication and collaboration solutions for organizations of all sizes.

75 per cent of Global 500 Companies place their trust in Siemens Enterprise Communications solutions, we support over one million enterprise customers across virtually every vertical and every single minute more than 150,000 calls are initiated using Siemens Enterprise Communications technology.

HiPath 4000 in action

Company name: Haberkorn UlmerCompany profile: Austria’s largest technical retailer

Challenge:

To improve communication and collaboration for over 600 staff in multiple offices

To assure first call resolution and improved customer service

To deliver a state-of-the-art communications system that is reliable, scalable and easy to maintain and administer

Solution:

HiPath 4000 v6 for seven locations across Austria

300 OpenScape UC v4 licenses

Benefits

Instant view of the performance of the voice network

Ability to modify user data and add applications without external engineer support

Increase staff productivity and efficiency through presence, teleconferences and web collaboration

Greater responsiveness to customers and faster call resolution with competence- based routing via the OpenScape call center solution

Siemens Enterprise Communications:

Siemens Enterprise Communications is a premier provider of end-to-end enterprise communications solutions that use open, standards-based architectures to unify communications and business applications for a seamless collaboration experience. This award-winning “Open Communications” approach enables organizations to improve productivity and reduce costs through easy-to-deploy solutions that work within existing IT environments, delivering operational efficiencies. It is the foundation for the company’s OpenPath commitment that enables customers to mitigate risk and cost-effectively adopt unified communications. This promise is underwritten through our OpenScale service portfolio, which includes international, managed and outsource capability. Siemens Enterprise Communications is owned by a joint venture of The Gores Group and Siemens AG. The joint venture also encompasses Enterasys Networks, which provides network infrastructure and security systems, delivering a perfect basis for joint communications solutions.

The information provided in this brochure contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. OpenScape, OpenStage and HiPath are registered trademarks of Siemens Enterprise Communications GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.

© 2011 Siemens Enterprise Communications GmbH & Co. KG.

Status (07/2011)

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG.

Siemens Enterprise Communicationswww.siemens-enterprise.com