1

Key Priorities

Root Causes Actions Action By

Start

Date

Target Completion Date

Remarks

Guest room condition

Room maintenance program not detailed enough

1) Continue the IFIX program ( targeted to be in stage 2 by Q1 ,2011)

2) Kids’ suite upgrade (kid amenities; toy; kid’s bathrobe; new cartoon wall paper ;cartoon curtain; new kids bed sheet; kids sandals; ;Tables/Chairs; DVD & story books and etc )

3) TV channels tuning to improve clarity of channels.

QCI/Maint.

HSK

Maint.

1 Jan

1 Mar

1 Mar

As per TQM

project schedule

15 Mar

31 Mar

See attached.

HIM: 2010, Q4 GSTS Action PlanningMaintenance of guest room (0.8)

2

Kid’s Room before setup

3

Kid’s Room After Setup

New day curtain

New set table for kids

New set bed sheet

Reading book for kidsStationary set for kids

4

Shampoo& body gel

toys for kids in bathroom

Dental kit toothpaste for kids

Bathrobe for kids

Slippers for kids

Games for kids

DVD movie for kids