Helpdesk Ticketing System Customer Relationship Module.
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Helpdesk Ticketing System Customer Relationship Module
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Transcript of Helpdesk Ticketing System Customer Relationship Module.
Helpdesk Ticketing System
Customer Relationship Module
Introduction Inspired by InfoCommons Helpdesk
Helps maintain customers in a Helpdesk
What does the system do? Typical scenario at a Helpdesk
Existing System – Existing Problem
Roles
Student/Faculty
Helpdesk Agent
Second Level Team
Supervisor
Screen Flow
Helpdesk Ticketing System
Login Screen
Student/Faculty Login
Student/Faculty Welcome Screen
Tickets bin
To rent equipment
Check Inventory
Order Placed
Feedback
Provide Feedback
Logout Screen
Helpdesk Login
Helpdesk Work Area
New Ticket Creation
Saved Ticket
Search Tickets
Search Tickets- By ticket #
Search Tickets
Caselettes – Mini Cases
Create Caselette
Logout Screen
Second Level Team Login
Second Level Bin
Accepting a ticket
Accepting a ticket
Update Cases
Updated and Saved
Logout Screen
Supervisor Login
Supervisor Work Area
Reporting Tool
Creating Reports
Email and Phone List
Announcements
My Folders
Log Record
Log Record
Logout Screen
Who would buy this Software?
Any Customer Service Organization.
Example : Universities, IT Support Organizations, Etc.
Why would you buy this Software?
Web-enabled. Hence can be accessed from anywhere.
Uses an existing database.
Can be implemented in any Helpdesk.
Simple to use.
Questions?
Thank you
