User Helpdesk
-
Upload
configura -
Category
Technology
-
view
693 -
download
1
description
Transcript of User Helpdesk
Simplify Complex Selling
CET Designer Help Desk
• Helpdesk• Webinars & Videos• Training• Help Us, Help You!• CET Designer Messages
Simplify Complex Selling
Helpdesk: Who we are
Amy Edington Tracy Prevost Patrik Rask Anna Anderson
Justin Hammond Jason Ciluffo Alexandra Tseffos
Simplify Complex Selling
Helpdesk Tickets
500 – 600 tickets per month
•40% Online chats•40% Support e-mail (includes questions, feature requests and issues)•20% Phone calls
Simplify Complex Selling
Helpdesk
Simplify Complex Selling
WebinarsComing Soon:• Revit Link• Fly Thru• Custom Webinars
Simplify Complex Selling
Video Tutorials
Coming Soon:• Revit Link• Fly Thru• CET Designer Releases
Simplify Complex Selling
Training • Video Tutorials• Webinars• On site Training• GR Training
Simplify Complex Selling
Help Us, Help You!
• Report Issues• Feature Requests
Simplify Complex Selling
CET Designer Messages
Simplify Complex Selling
CET Designer Help Desk
Comments?Suggestions?
Questions?