Help Desk Call 1
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Help Desk Best Practices Call #1
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Transcript of Help Desk Call 1
![Page 1: Help Desk Call 1](https://reader033.fdocuments.us/reader033/viewer/2022061201/547a15acb4af9ffa508b45da/html5/thumbnails/1.jpg)
Help DeskBest Practices
Call #1
![Page 2: Help Desk Call 1](https://reader033.fdocuments.us/reader033/viewer/2022061201/547a15acb4af9ffa508b45da/html5/thumbnails/2.jpg)
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Answer within2 rings.
![Page 4: Help Desk Call 1](https://reader033.fdocuments.us/reader033/viewer/2022061201/547a15acb4af9ffa508b45da/html5/thumbnails/4.jpg)
![Page 5: Help Desk Call 1](https://reader033.fdocuments.us/reader033/viewer/2022061201/547a15acb4af9ffa508b45da/html5/thumbnails/5.jpg)
Give your name.
![Page 6: Help Desk Call 1](https://reader033.fdocuments.us/reader033/viewer/2022061201/547a15acb4af9ffa508b45da/html5/thumbnails/6.jpg)
![Page 7: Help Desk Call 1](https://reader033.fdocuments.us/reader033/viewer/2022061201/547a15acb4af9ffa508b45da/html5/thumbnails/7.jpg)
Get the caller’s name.
![Page 8: Help Desk Call 1](https://reader033.fdocuments.us/reader033/viewer/2022061201/547a15acb4af9ffa508b45da/html5/thumbnails/8.jpg)
![Page 9: Help Desk Call 1](https://reader033.fdocuments.us/reader033/viewer/2022061201/547a15acb4af9ffa508b45da/html5/thumbnails/9.jpg)
Adhere to FERPA.
![Page 10: Help Desk Call 1](https://reader033.fdocuments.us/reader033/viewer/2022061201/547a15acb4af9ffa508b45da/html5/thumbnails/10.jpg)
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Direct callers to online records.
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Identify the question.
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Start from the
beginning.
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Providestep-by-step instructions.
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Clarify as necessary.
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Offer to wait.
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Provide a pleasant goodbye.
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