Help Desk Software UK, IT Help Desk, Help Desk, ITIL Help Desk, ITSM Help Desk
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Transcript of Help Desk Software UK, IT Help Desk, Help Desk, ITIL Help Desk, ITSM Help Desk
A Fresh approach to Service Management
Who is Simplisys?• Dedicated business specialising in the development of Service
Management Software – Citrus Service Desk.• Offices in Portishead, England and Skawina, Poland. • Available in the Cloud and locally installed.• ISO 9001 registered Company – Quality procedures in place.• ITIL aligned Software – design principles taken from ITIL v 3.0• Vision - to be leading player in Service Desk market in UK in 5 yearsMission: To drive profitable growth by exceeding customer expectations • Creating a global brand – multi language support• Excellent Support Service
Where Are We At…
• Version 1.0 released in January 2012
• Version 2.1 in-use today
• Version 2.2 to be released in January 2014
• Version 3.0 to be released in April 2014
Customers include
Public Sector Customers
• Technical• Hosted Platform includes Load balancing, which leads to high
availability 99.9 % e.g. no downtime during routine Maintenance of the platform.
• Fully aligned with ITIL best practice
• Feature rich, including concepts of Major Incident , Incident Tracking and VIP Callers, Clients and Locations
• Commercial• All Citrus IPR owned by Simplisys Ltd.
• Direct sales model in UK, Indirect (Resellers) in other Territories
• Simplisys Ltd an ISO 9001 accredited company.
• Full Technical support offered to Resellers.
Interactive Dashboards
State of the Art User InterfaceIncident Search Screen
List View
Incident Detail