PROGRAM GUIDE

Hello Taco Bell General Managers!

It’s time for the 2016 Taco Bell Olympics! The Taco Bell Olympics is a knowledge and skill competition that takes place among all Tacala restaurants, culminating at the North Star Leadership Conference!

The Taco Bell Olympics has FIVE stages. Everyone is in the hunt in Stages I, II and III, which include Knowledge Tests, Power Index and CORE. At the end of Stage III, Olympic points will be accumulated for each store and the top four teams in each Area will move on to Stage IV - the Knowledge Bowl. The Knowledge Bowl is a head-to-head battle to see which restaurants have the best Taco Bell knowledge. The top two scoring teams from each Area in Stage IV will then advance to Stage V – the final competition. The final competition will include the best 74 teams battling it out inside of a Taco Bell restaurant for Olympic glory and the chance to be a part of the Elite Six – the TOP six restaurants in the Tacala company!

Three Team Members from each of the Elite Six restaurants will attend the Conference for an Olympic ceremony that will honor them and crown the Gold, Silver and Bronze teams. Will your restaurant make it to the Elite Six? Will your team take home the Gold, Silver or Bronze? Will you be the RGM that takes the Gold prize of a seat on the 2017 North Star Top Performers trip to Hawaii? Every single restaurant has the same chances to be a part of Olympic history.

The Taco Bell Olympics is an opportunity for you and your team to have fun competing against your fellow restaurants while focusing on running a great Taco Bell.

Good luck, have fun, and Let the Games Begin!

Tacala Executive TeamTim Morrison Joey Pierson

Michael Border Marjorie PerlmanAngelique DeFranco Ragan Cain

Javier Maravi2

Overview

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Table of ContentsOlympics at a Glance Page 4Stage I Page 5Stage II Page 6Stage III Page 7Stage IV Page 8Stage V Page 9My Olympics Score Tracker Page 10Olympics Score Tracker (example) Page 11Olympics Website and Contacts Page 12

Stage I:

Knowledge Tests

Stage II:

Power Index

Stage III:

CORE

Stage IV:

Knowledge Bowl

Stage V:

Final

Restaurant Competition

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Stage I: Knowledge Tests

January - February

Stage III: CORE

April - July

Stage IV: Knowledge Bowl

August - October

Stage II: VOC Power Index

February - March

Stage V: Final Competition

November-December

Olympics At-A-Glance

• 3 knowledge tests• 50 points possible for each test• 150 potential max points

• Quesalupa first 4 weeks power index=Full Tacos % + Friendliness %

• Stage II points are the same as Power Index.

• 200 potential max points

• Round 2 of Steritech COREs.• Stage III points are the same as R2

CORE score. • 100 potential max points

• 4 TMs from restaurant compete vs. other TMs in market for top Knowledge.

• Knowledge Bowl points are your Stage IV points.

• 100 potential max points

• Final restaurant battle will be held at a local Taco Bell in the market

• 100 potential max points • Top team from each Market will

advance to the Elite 6 and attend opening ceremonies for the North Star Leadership Conference.

• Gold RGM will join the North Star Top Performers trip in 2017!

*Eligibility*Any restaurant that receives three gaming lettersin one calendar year will be disqualified from the Olympic games.

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Stage I: Knowledge TestsJanuary - February

• Stage I consists of three knowledge tests that will be sent to your restaurant’s email address in January and February.

• Each knowledge tests will be different:• Test#1 will be on Food champ procedures for the morning shift.

Will be sent to restaurant on 1/29/15 – due by end of day. • Test #2 will be on Service champ procedures for closing shift.

Will be sent to restaurant on 2/3/15 - due by end of day. • Test #3 will be on Quesalupa procedures for the Sunday Teams.

Will be sent to restaurant on 2/7/15 – due by end of day.

• Tests will be emailed to restaurant by 8am, or 5pm for closing team.• Completed tests must be returned by end of day.

Stage I Scoring• Up to 50 points for each test.• Add these points to your overall Olympics Score.• All restaurants advance to Stage II.

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Stage II: VOC Power IndexFebruary-March

Power Index = Full Tacos % + Friendliness %

• Stage II runs from 2/10/15 through 3/8/15: The first four weeks of Quesalupa.

• Power index is taken directly from VOC results: Full Tacos % + Friendliness % for those four weeks.

• Restaurants that are most prepared and excited for Quesalupa will excel in Stage II. Be sure to create excitement, focus on procedures, stay staffed, deliver great speed and keep your team pumped up during Stage II.

Stage Scoring• Your Stage II points are the same as your Power Index in Stage II.• Example: 2/20-3/8 Power Index is 175%, then your restaurant gets

175 points for Stage II. • Add these points to your overall Olympics Score. • All restaurants advance to Stage III.

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Stage III: CORE Round 2April - July

2016 CORE – Round 2 from Steritech

• Your Stage III score is your R2 CORE score. • Example: Your R2 CORE is 91% then you receive 91 points for Stage

III.• Re-audits do not count towards Stage III.• How to maximize your CORE performance:

• Review the CORE guidebook with your MICs as a group.• RGM – Complete 1 full CORE per week in your restaurant to

teach procedures and recognize progress.• AMGRs and SMGRs - Complete 1 full core per period to teach

procedures to your teams and to recognize progress.• Treat each day as a CORE day – “the CORE can come at any

time” is the right mindset.

Stage Scoring:• Your Stage III score will be the same as your Steritech R2 CORE.• Add these points to your overall Olympics Score.• Add Stage I + Stage II + Stage III points. The top four restaurants

from each area will advance to Stage IV.

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Stage IV: Knowledge BowlAugust-OctoberKnowledge Bowl (K Bowl)• Stage IV takes place August-October.• Top four scoring restaurants per Area move on to Stage IV.• Each Stage IV restaurant will send four Team Members to K Bowl.• K Bowl will be held at a centralized location in each market. • K Bowl location/date/time will be communicated to all ARLs and

Stage IV restaurants. • K Bowl restaurant representatives will answer a series of questions.• K Bowl questions will be asked and scored by Training Team.• K Bowl questions must be answered exactly correct for points. Example: Q: What is the weight of a Taco with no lettuce? A: 2.4 oz. • K Bowl questions will be from Answer System and Restaurant tools.

Stage Scoring:• Stage IV Knowledge Bowl points are your Stage IV score. • Add these points to your overall Olympics Score.• Add up scores for Stage I + Stage II + Stage III + Stage IV. Top

two scoring restaurants from each Area move on to the final Stage V.

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Stage V: Final Olympic CompetitionNovember-DecemberFinal Olympic Competition• Stage V teams are top two scoring Stage IV teams from each area. • Final 74 restaurants will choose three Team Members for final

competition.• Final 74 representatives will compete at a local restaurant.• Final competition location/date/time will be communicated via email.• Final competition will consist of preparing several orders for points. • Final Stage V score will be a combination of speed, uniform, Customer

Mania, portioning, accuracy, Service Champion procedures and Food Champion procedures. Scoring sheet will be available.

• Final 74 restaurants send their three TMs to the competition. 1 Steamer, 1 Stuffer, and 1 Service Champion

– Three Olympians must be Team Members -- No RGMs, AGMs or SMGRs

Stage V Scoring • Stage V score is added to each restaurant’s overall Olympic score.• #1 Team from each Market will join the Elite Six at the RGM

conference. • Each Elite Six Olympic team will be honored during Olympic

Ceremony.• Gold, Silver, and Bronze teams will be announced.• Gold team will be awarded the crystal 2016 Olympic trophy.• Gold team RGM will be invited to the 2017 North Star Top

Performers Trip to Hawaii*

* If Gold RGM is already a North Star Top Performer the next highest Olympic scoring RGM wins.

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Stage I: 3 Knowledge Tests

Stage III: CORE, Steritech Round 2

Stage IV: Knowledge Bowl

Stage II: VOC Power Index First 4 weeks of Quesalupa

Stage V: Final Competition

My Olympics Score Tracker

50 points max for each test

Full Tacos + Friendliness = Power Index

Your Stage III points are the same as your R2 CORE score.

Points achieved during Knowledge Bowl

3 knowledge tests

Points achieved during Final Competition

Perfect Score is 650 points

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Stage I: 3 Knowledge Tests

Stage III: CORE, Steritech Round 2

Stage IV: Knowledge Bowl

Stage II: VOC Power Index First 4 weeks of Quesalupa

Stage V: Final Competition

My Olympics Score Tracker (example)

50 points max for each test

Full Tacos + Friendliness = Power Index

Your Stage III points are the same as your R2 CORE score.

Points achieved during Knowledge Bowl

3 knowledge tests

Points achieved during Final Competition

50 40 45

170%

88.5%

85

90%

568.5

Perfect Score is 650 points

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Olympics Administration & Website

Taco Bell Olympics WebsiteThe Tacala Olympics Website will be available through the TACO computer in each restaurant. Teams will be able to download useful files like this Olympic Guide, and other tips to help you in each stage. MORE INFORMATION WILL BE COMMUNICATED WHEN THE SITE GOES LIVE AT THE END OF JANUARY.

AdministrationOlympic headquarters is at the Tacala Restaurant Support Center.All stages will be administered per this guide and scoring will be reviewed by Tacala Leadership Team. Leadership Team reserves the right to review all information that might indicate any integrity issue. Integrity issues will be taken seriously and may result in disqualification of restaurant and/or disciplinary action.

Send Olympics questions to:

RSCTraining@Tacala.com