Sussex Interpreting Services AGMHealthwatch Brighton and Hove25th September 2014

What is Healthwatch Brighton & Hove?An influencer It gathers what people say, and uses it to help shape health and social care services

A supporter It provides information to help people make choices about the health services they use

Complaints advocacyIt can help you with where to go to make a complaint

“ You Said, We Did”

Feedback from Healthwatch Workshop SIS AGM 2013

Accident and Emergency

You were concerned about:

•Long waiting times.

•Not having an interpreter.

•Not enough hospital staff available.

You Said…..

We Did…We carried out an urgent care project and made recommendations.

Results……..

Social Services, the Hospitals, Doctors, the Voluntary Sector and the Ambulance Service are working together to improve urgent care services.

A supplementary telephone interpreting service.

Volunteers in the A&E department.

Discharge from Hospital

•You waited too long to be discharged.

•You could have been given more information about services that can help you better manage your condition.

You Said…..

We did…We carried out a survey, spoke to groups, did an Enter and View of the discharge lounge, and wrote a report making recommendations.

Recommendations…we have asked the hospital:

to review the discharge process

to make sure patients receive a copy of the “Discharge Booklet”

to display information about Community and Voluntary Sector Organisations.

Your GP

A few people said….

•It can be difficult to get an appointment with your GP when you need it.

•You were not confident about the care provided by your GP.

You Said…..

We did…

We carried out an urgent care project – and made recommendations.

Recommendations…

We encouraged the use of online appointment booking system and longer opening hours to make it easier to get an appointment.

We encouraged the use of a single doctor for people with long term health conditions.

Physiotherapy Service

•You had to wait too long for your first physiotherapy appointment.

•You were not given enough information about your physiotherapy treatment.

You Said…..

We Did…We ran a survey, talked to people attending physiotherapy sessions, wrote a report and made recommendations.

Results……..

the CCG has reviewed Musculoskeletal Services

patient information was improved by encouraging the use of exercise videos and giving more information about what to expect when having physiotherapy.

Interactive consultation

Interactive consultation

We will now survey your experiences, using voting handsets.

This is an anonymous survey and no one will know your individual responses.

Please consider your response carefully as votes cannot be changed once made.

The survey findings will be used by Healthwatch in our work.

The survey findings will be shared with those planning health and social care services.

What will happen next?

A question will be asked.

There will be different answers to choose from.

Choose the answer which best matches your experience.

Press the button on the handset that matches your answer.

Test

To test the equipment is working, please answer the following question …

1. Which is the best charitable interpreting service in Brighton and Hove?

A. We do TranslationB. Interpretation by The

SeaC. Sussex Interpreting

Services

A. B. C.

4%

91%

4%

Start of the consultation

Dentistry

2. How was your experience of finding an NHS dentist…

A. The biggest problem was the waiting time to be seen.

B. The biggest problem was finding a dentist that accepted new NHS patients.

C. I did not experience any problems.

D. I do not have an NHS dentist. A. B. C. D.

14%

24%

17%

44%

3. If you have ever been charged money for something at your NHS Dentist…..A. The amount I had to

pay was explained and I understood.

B. The amount I had to pay was explained but I did not understand.

C. The amount I had to pay was not explained. A. B. C.

43%

23%

34%

Adult Social Care

4. If you have any experience of care homes or day centres, did you feel that they gave people enough to do?A. Yes, there were lots

of options.B. No, there were few

activities and they were repeated.

C. No, there was nothing for people to do. A. B. C.

25%

8%

67%

5. Was any effort made to make social interactions or activities culturally specific?A. YesB. NoC. Not sure

YesNo

Not sure

3%

33%

63%

Child and Adolescent Mental Health Services (CAMHS)

We would like to hear your experiences of Child and Adolescent Mental Health

Services?

End of consultation

Thank You!

Contacting Healthwatch Brighton and Hove

32

Healthwatch Brighton and HoveCommunity Base,113 Queens Road, Brighton, BN1 3XG

Office telephone: 01273 23 40 41

Helpline: 01273 23 40 40

Email: office@healthwatchbrightonandhove.co.uk

www.healthwatchbrightonandhove.co.uk

www.facebook.com/healthwatchbrightonandhove

HealthwatchBH