Healthwatch Bedford Borough · Healthwatch partners across the Bedford, Luton and Milton Keynes...

Annual Review 2018-19

Healthwatch Bedford Borough

2Healthwatch Bedford Borough

Contents

Message From Our Chair 3

Who We Are 6

Highlights Of The Year 8

Your Views On Health And Social Care 10

Working With Our Local Communities 13

Helping You Find The Answers 18

Making A Difference Together 22

Our Plans For Next Year 24

Our Finances 26

Contact Us 29


Dear Reader

Welcome to this sixth Annual Review for

Healthwatch Bedford Borough (HBB).

HBB continues to thrive in its role as the

independent consumer champion for local health

and social care services.

Activities which have been undertaken during the

year include the following:

In July 2018 HBB organised an event to both

launch our Annual Review and provide a Q&A

panel to deal with topical issues from the

audience. From the positive feedback received,

the HBB Board has agreed to maintain this as an

annual occurrence.

HBB has been able to provide positive support to

the:

Research and launch of Bedford Maternity

Voices Partnership (MVP) with the Head of

Midwifery and Nursing at Bedford Hospital NHS

Trust, local Doulas and Bedfordshire Clinical

Commissioning Group (BCCG)

Work with the Diabetes Education Team at

Bedford Hospital NHS Trust, particularly with

regard to Diabetes DESMOND education and

management of this long term condition. We

have assisted in the research and execution of

a test pilot for teaching native Punjabi

speakers with a Type 2 diagnosis in the local

community, with a key strategic partner

Educational events with ACCM (UK), including

emotive topics such as Organ Donation and

Thyroid Awareness. These local events have

seen a very good number of attendees, from a

diverse mix of local communities. Feedback

from these events have included “very

educationally informative and a pro-active step

towards improving health education locally."

HBB is in the process of organising Bedford’s first

Health and Wellbeing Fair for late September

2019, which is being designed to improve the lives

of the local population by providing opportunities

for health & well-being education and practical

support and advice.

Lastly but by no means least, HBB along with local

Healthwatch partners across the Bedford, Luton

and Milton Keynes Integrated Care System (ICS)

area, have been commissioned by Healthwatch

England to engage with local communities. This is

to establish what local people wish to see from

the NHS Long Term Plan, in terms of the way in

which healthcare services are delivered in the

next ten years. This work has involved both the

use of specific surveys and a series of facilitated

discussions.

I am pleased to report that Tracy Cowan, Chief

Executive of the Bedfordshire Rural Communities

Charity has been appointed as our Non-Executive

Director. Tracy also chairs meetings of the wider

Healthwatch Reference Group.

I must take this opportunity to thank my fellow

Directors for the way in which they support both

myself and the organisation. As volunteers, they

give a tremendous amount of their time and

effort to ensure that HBB functions effectively

and efficiently.

I would like to say thank you to our staff for their

contribution to the work of the organisation and

the production of this Annual Review. I do hope

that you will find this Annual Review both

interesting and informative.

With all best wishes,

Chair of Healthwatch Bedford Borough

Message from our Chair


This Annual Report summarises the work that Healthwatch Bedford Borough has done over the past

year as the local champion for users of health and social care services.

Diabetes affects more than 10,000 people in Bedford Borough and is more common in people of

south Asian origin. I am pleased that Healthwatch Bedford Borough has been using its local

knowledge and community links to support the development of a diabetes education programme

tailored for the Punjabi community. This sort of collaborative work has the potential to empower

people to better manage their condition and look after their wider health.

In January NHS England published its Long Term Plan which sets out how the health service will meet

the challenges it faces now and in the future - as our health needs change, medicines and

technology advance and our expectations of healthcare grow. Along with Healthwatch organisations

across the country Healthwatch Bedford Borough has been listening to local peoples' views on the

NHS Long Term Plan. I look forward to hearing what they had to say but this should be the start of a

bigger conversation.

If we want make a difference for the residents of Bedford Borough then we must find out what

matters to them, and work with them to build strong, resilient communities and local services that

are fit for the future.

Muriel Scott

Director of Public Health, Bedford Borough Council

Foreword from the Director of Public Health


Our Purpose

Health and social care works best when

people are involved in decisions about

their treatment and care. But this

doesn’t always happen. We are here to

help ensure that those designing,

running and regulating health and social

care listen to people’s views and act on

them.

Our approach

People speak to Healthwatch about the issues

that matter most to them. Local Healthwatch

share these experiences with local services so

that they can be improved. They also share

them with Healthwatch England, the national

body which identifies common issues affecting

people across the country, and informs those

with the power to make change happen.

+ Help people find out about local health and

social care services

+ Listen to what people think of services

+ Help improve the quality of services by

letting those running services and the

government know what people want from

care

Who We Are

There is a local Healthwatch in every area of England. We are the independent champion for

people using local health and social care services. We listen to what people like about services

and what could be improved and share their views with those with the power to make change

happen. We also share them with Healthwatch England, the national body, to help improve the

quality of services across the country. People can also speak to us to find information about

health and social care services available locally. Our sole purpose is to help make care better for

people.

In summary – Healthwatch Bedford Borough is here to:


Meet Our Team

Our team at Healthwatch Bedford Borough

Staff

Laurie Hurn (Manager & Company Secretary)

Emma Freda (Communications & Public Engagement Officer)

Faiza Al-Abri (Service Development Officer)

Jennifer Foley (Signposting & Information Management Officer)

Naomi Masih (Administrative Assistant)

Board of Directors

Anne Bustin (Chair)

Linda Hiscott

Richard Winter

Ashok Khandelwal

Laurie Hurn

Tracy Cowan (Non-Executive Director)


our year

Highlights from


We have listened to well over 250 people

getting their views on the implications of

the NHS Long Term Plan. The analysis

from this work will be used to influence

the way in which local healthcare

services are delivered in the future.

We have spent many hours working

on the Bedfordshire, Luton &

Milton Keynes Integrated Care

System (BLMK ICS)

We have visited a number of services

and reported our findings as a

“critical friend”

We have met hundreds of local people at

community events to listen to their views

and gather their experiences.

205 Instagram Followers

359 Facebook Likes

1,302 Twitter Followers

Highlights From Our Year & Social Media Statistics


and Social Care

Your Views on Health


NHS Long Term Plan (LTP)In January 2019 NHS England (NHSE) set out its plans to improve health and social

care over the next ten years.

The plan focuses on building an NHS fit for the future by:

Enabling everyone to get the best start in life

Helping communities to live well

Helping people to age well

Further information about the NHS LTP can be accessed at: www.longtermplan.nhs.uk

NHSE commissioned Healthwatch England

(HWE) to undertake, through the network of

local Healthwatch (LHW), a programme of

public research and engagement activities.

Across each geographical ICS footprint, the

requirement was that the LHW in the ICS area

should liaise closely with NHS ICS Leads to look

at commissioning intentions and agree project

plan aims.

The HWE campaign was entitled

‘#Whatwouldyoudo?’ which provided links to a

set of online surveys together with materials to

support the public research programme.

In the BLMK ICS area Healthwatch Central

Bedfordshire (HWCB) were commissioned to

undertake the overall co-ordination of the

project, analysing the results from the raw

data obtained and preparing a comprehensive

report for submission to BLMK ICS and HWE.

The intention is that the data obtained, once

analysed, will provide specific guidance to

support the planning and implementation of

the future delivery of healthcare services.

The deadline for the facilitated discussion

groups was 30th April 2019.

Healthwatch Bedford Borough promoted the

surveys in various formats and thus offered the

opportunity for local people to have their

voices heard.


LHW agreed to undertake three specific public

facilitated discussions each. These were on the

following topics:

General Health & Social Care

Mental Health

Cancer

There was a period of intense activity in both

planning and undertaking the public

engagement activities. A high degree of

importance was placed on ensuring the right

mix of people attended, from a cross section of

the local population, including seldom heard

communities.

HBB needed to understand what was working in

terms of local service provision and where

there were gaps.

These public engagement events were all very

successful. A great deal of thanks is due to all

those people who so kindly gave their time up

to attend and who provided substantive

information.

LHW recognise the importance of providing

feedback to participants to show how their

collective thoughts, when analysed, have been

applied to the thinking around the delivery of

future health care services in the BLMK ICS

geographical area.

Share your ideas and experiences and help services

hear what works, what doesn’t, and what you want

from care in the future.

www.healthwatchbedfordborough.co.uk

t: 01234 718018

e: [email protected]


Working with Our Local Communities


Maternity Voices Partnership (MVP)

During 2018, Healthwatch Bedford Borough partnered with the Head of Midwifery and Nursing at

Bedford Hospital NHS Trust, BCCG and local Doula’s to undertake research into local views of

midwifery and maternity service provision across Bedfordshire. This involved visiting family

centres and breastfeeding brasseries to speak to local women about their experiences at Bedford

Hospital NHS Trust’s Cygnet Wing and community Midwifery.

Following on from the previous work of the Maternity Services Liaison Committee (MSLC), the

Bedford MVP Steering Committee, chaired by Pippa Moss, local Doula & Active Birth Yoga Teacher,

launched the Bedford Maternity Voices Partnership (MVP). The 20th September 2018 saw the local

launch, which coincided with national work undertaken to encourage local families to speak up

on their experiences and help to shape future maternity service provision, through National

Maternity Voices.

The Bedford launch event saw a good turnout from families across the Borough and has allowed

commissioners, NHS providers and HBB the opportunity to involve service user voice throughout

both planning and service delivery.

“I was very well looked after and the

team are extremely dedicated. Thank

you for giving me a much needed more

pleasant birthing experience (my first

was very long and pretty traumatic)”.


Thyroid Awareness Education EventACCM UK in partnership with Healthwatch Bedford

Borough, co-hosted our first education event of the 2019

programme. This learning and awareness raising event

focused on the topic of thyroid disease.

The keynote speakers for this event were Nimisha Naran,

Pharmacist at Lindley’s Pharmacy, Queens Park and Dr

Subhash Kanungo, GP at Linden Road Surgery. The event

was well attended by a wide spectrum of local

communities who listened intently and actively took part in

the Q&A’s in relation to medicines compliancy, blood

screening, management of this long term condition, dietary

advice and self care objectives.

i-learn Group –.Kingsbrook

Primary SchoolHealthwatch Bedford Borough representatives visited

the i-learn Bedford group and met with some of the

group members. i-learn is a new and exciting group

where women can socialise, learn new skills and

share experiences. Sessions include topics such as:

sewing, crafts, swimming, English classes and many

more.

The group is currently made up of mainly ethnic

minority women, parents and toddlers. Women from

all communities are welcome to join also. The group

consists of a diverse age range, varying between 20

to 60 years of age. The attendees expressed their

feelings of being very comfortable and supported at

the group.

HBB gave a formal overview to the group on our

health and social care involvement in the Borough.

This welcomed open table discussion regarding

personal experiences, which led to some beneficial

signposting outcomes for HBB.

Bedford Borough is home to a diverse population. Our population embraces 120

languages and dialects, which makes us one of the most culturally diverse

Boroughs in the country.

Examples of HBB ensuring that all local voices are heard:


Mental Health First Aid eventHealthwatch Bedford Borough attended the Mental

Health First Aid (MHFA) Training half day event

which was held at the Queens Park Community

Centre. The course was run by Our Minds Matter

and hosted by Queens Park Community Orchard.

It was intended to focus on families with lived

experience of mental health issues. The event

helped attendees become more self-aware about

their own mental health and to gain a basic

awareness of mental health illnesses and how to

help themselves and others around them.

Healthwatch Bedford Borough had an opportunity

to explain the work of its services generally to the

meeting. The event was attended by people from

different ethnic backgrounds and in general people

found the content both interesting and of practical

assistance to them.

“I would have been very confused

about Continuing Health Care

without Healthwatch”.

“Healthwatch stayed in contact,

gave us phone numbers, told us

about other organisations and

explained what was happening”.

“I am very hopeful that we

will get somewhere with my

complaints. Healthwatch took

me seriously and without

them I do not know where I

would have turned to. I am

very thankful for all the help

they have given me”.

“I am sure I would not have

heard so quickly about my

knee had I not contacted

Healthwatch”.

“My neighbour

mentioned to me that

I looked so much

better. I told her

about Healthwatch”.

“I Stories


HBB have been working with the Diabetes Education Team at Bedford Hospital NHS Trust (BHT), a

local Diabetes Specialist Practice Nurse and ACCM UK, developing a bespoke structured Diabetes

education programme for people diagnosed with Type 2 Diabetes within the Punjabi Community

in Bedford Borough. This has involved setting up an Expert Reference Group.

After a deep dive looking at statistics for referrals made to the mainstream DESMOND

programme, patient understanding and DNA's, the group were able to pinpoint various

communities who may need additional educational support. The trial started on Wednesday 27th

February 2019 with a test pilot day, which involved the programme being delivered in Punjabi.

Feedback was overwhelmingly positive from the 10 participants. Some of the group had Type 2

diagnosis' and others had strong familial links, falling just shy of the threshold for diagnosis.

After the test pilot day, a specialist DESMOND Punjabi programme funding proposal was put

together, which included valuable information from HBB. This was presented to the CCG and the

February Diabetes SIG meeting.

This pilot sufficiently highlighted gaps in local educational understanding in relation to managing

long term conditions effectively and the importance of funding such vital educational resources.

By providing fundamental health education for effective management of such conditions in

patient`s first languages, this goes some way to reducing take up of primary care appointment

slots, reduces poor self management, increases empowerment & medicines compliancy and

decreases acute admissions through lack of awareness of the condition.

DESMOND Punjabi Test Pilot (Diabetes)


the answers

Helping you find


Our First Annual Review Launch Event 2018

On 2nd July 2018 we hosted our Annual Review

Launch and a specialist Question and Answer

(Q&A) panel session. This was held at the Guru

Nanak Gurdwara in Queens Park. The event was

extremely well attended by local residents.

The Q&A panel consisted of representatives

from:

• Bedford Borough Council

• Bedfordshire Clinical Commissioning Group

• ACCM UK

• Bedford Hospital NHS Trust

• Circle MSK

• BLMK ICS

• East London Foundation Trust (Mental

Health Provider)

During the Q&A session a plethora of questions

were asked featuring the themes of:

• Lack of local public engagement with the

voluntary sector from NHS commissioners

and providers.

• Issues around continuity of care for acute

specialisms.

• Concerns with the proposed merger

between Bedford Hospital NHS Trust and

Luton & Dunstable University Hospital NHS

Foundation Tust and the timeframes around

the existing business case.

• BLMK ICS planning and public engagement

concerns

• Stroke service provision

• Inequality in the spread of NHS specialist

neuro nurse provision across Bedfordshire

• Mental health concerns in BME communities

(including caste based discrimination)

• A recognition for providers to include

Equality as a fundamental part of their

planning processes in relation to public

sector equality duty

Full BSL interpretation was provided throughout

the event, enabling members of the Deaf

community to partake in discussions around

access to local health and social care services,

as well as commissioning intentions and strategic

plans for the future.

We have been following up on the issues

identified during the Q&A session. One success

can be reported where the number of neuro

nurses is to be increased with effect from

January 2020.

The HBB Board decided that with the success of

this event that it would become an annual event

in future years.


Signposting

‘People Through The System’

How we have helped the community get the information they needHealthwatch Bedford Borough recognises that accessing NHS health care and local authority social

care often happens when people are at their most vulnerable. There are high expectations of

health and care staff, helping us to get better when we are ill and helping us to live meaningful

lives when we cannot fully recover. These services touch our lives at times of basic human need,

when care and compassion are what matter most.

Having the time to explain a problem with health and social care services can sometimes be

problematic. People get in touch with us when they have been signposted from one organisation to

another without finding a way to explain the complete picture.

Healthwatch Bedford Borough have wide remit. Whilst we cannot take people through the whole of

the complaint process, we can frequently liaise between organisations and individuals who have

previously felt unheard.

Our free, friendly and confidential service provides contact details for a range of services that best

supports an individual’s need. Our aim is to be there for people however big or small the problem.

Where the safety or wellbeing of a member of the public is called into question we listen carefully.

The advocacy service POhWER, plays an important role when it is clear that issues of clinical

guidance, quality of care, consent and respect for the individual are an issue. We will remain as a

point of contact for people, but signpost to POhWER when there is an important issue which needs

to be addressed through the NHS Complaints system.

People get in touch with us about a wide range of issues that they are facing in their lives, from

needing to know which dentists are taking on NHS patients, to how to make a formal complaint

about a service.

We also have a wide range of easy to access information available on our website.


Cases:

Case A

A gentleman contacted us about his dental care. He was concerned that a mistake had been made

but the dentist had not communicated clearly with him. We helped him to access his dental records

and gave him information on POhWER Advocacy Service if he wished to make a complaint.

Case B

A gentleman contacted us shortly after his wife had gone into a residential home. This had been a

difficult decision. We signposted to a support group which held regular meetings for people who had

previously been carers. The gentleman reported that he had spoken to other people in similar

circumstances.

Case C

We were contacted by a housing organisation concerned about how one of their service users could

get access to a GP`s service. We explained that whilst an NHS number and identification is ideal,

GPs can adapt to the needs of homeless or recently homeless people. Healthwatch Bedford Borough

sent copies of our ‘Right to Healthcare’ cards and NHS leaflets about the registration process.

During 2018 – 2019 we have assisted well over 100 people, often including their carers to “navigate”

through the health and care “system”.

This becomes more complex particularly where it involves co-morbidity (one or more additional

medical conditions co-occurring with a primary condition).

Whilst not every case calls into question someone’s safety and wellbeing, we are here to help with

all manner of enquiries related to health and social care services. If you need help, support or

advice, please don’t hesitate to get in touch for information on a wide range of issues.

NB: Our contact details can be found on page 29 of this Annual Review document.

“I enclose a copy of my discharge papers from the Lister

Hospital.

I am certain, beyond any doubt, that without all your

help this (medical procedure) would never have been

achieved.

I would like to take this opportunity to thank you very,

very much for all the time and trouble you took to bring

this about.

Once again thanks a million for everything”.


Patient Story

“Thank you for allowing me my voice.

I have been preparing to attend appointments this week and need to plan my time carefully around

pain and fatigue. In the next week, my challenges are: my latest new care/support company will

start after multiple delays and safeguarding issues; I ‘should’ be receiving a care payments card and

‘before the next bank run’; I will attend the last of a course to teach me how to cope with my

illness that many attendees have dropped out of and has been demanding; I will attend my own

self-managed and funded informal health, wellbeing and continuing professional development

courses both locally and out of area.

In the next few months, I have an appointment generated last year and for a local consultant I last

saw over a decade ago. This is after an initial wait of many years. This issue has been left to

continue and worsen since the last time I was under their excellent care. I also to attend an out of

area appointment to support those receiving care within one team, at another connected hospital.

I have chronic and painful conditions and don’t feel listened to or heard by local providers as a

whole person. It’s taken days to articulate or express this usefully but this feeling of never being

recognised is harder than my illness. It’s a story of chronic failures and waits, then small victories

then more failure and longer waits.

A cycle of denial for relatively small issues and any challenge is laid back at someone’s feet –

usually me the patient, or I am asked to ‘complain’, which I dislike doing and often gets nowhere

until such a mass of complaints proves impossible to ignore or is picked up by others. I don’t feel

it’s safe to speak up.

I have met disorganisation, confusion, poor coordination, lack of transparency and an unwillingness

to communicate within a fractured system. I feel like a whistle-blower explaining the impact that

this has on me. The truth is that many NHS organisations protect their corner and obscure the

truth with denial. This obscures both me and the many kind and skilled people and teams working

within local and national NHS and related services.

In contrast, a friendly young researcher (with the same condition I have) recommended I could be

helped by their NHS service (and remote access if required) and also specifically their psychologist,

and hopefully with some urgency as I wait for local mental health services. Their team understand

my conditions and what is more, show me by their actions that they do. They understand the

impact of chronic, complex or locally misunderstood health conditions. Their letters state all this

clearly going back years. They’re friendly, appear interested and send letters when they say they

will and without delay.

Moving through the system is like a game of snakes and ladders. I move forward then fall back

again, with myself and the GP blamed. Sometimes there is an impasse and that is the most

frustrating. Some things work well locally and clinicians are quick responsive and it’s pleasant

seeing them and their teams. Good, friendly care seeing the patient as a whole person can be done.

Healthwatch has been one of the few services to listen in an effective way and I am very grateful”.


Making a Difference Together


BLMK presentation at a Healthwatch Reference Group Meeting

The HBB Healthwatch Reference Group (HRG)

is an essential part of the “Network of

Networks” approach – its current membership

is as follows:

+ Age Concern Bedfordshire

+ Bedfordshire Clinical Commissioning Group

(BCCG)

+ Carers in Bedfordshire

+ Healthwatch Ambassadors

+ Mature Citizens Action Group (MCAG)

+ Mind BLMK

+ British Red Cross

+ Citizens Advice Bureau (CAB)

+ Bedfordshire Rural Communities Charity

(BRCC)

+ ACCM UK

+ Neuro Network

+ Bedford Community Self Help Group

+ Sue Ryder St John`s Hospice, Moggerhanger

+ Bedford Borough Council

+ East London Foundation Trust (ELFT)

Meetings of the HRG are chaired by HBB’s Non-

Executive Director. The opportunity is always

taken to provide information on topical

subjects/matters. Recent presentations have

included:

+ Presentation and Question and Answer

session on BLMK ICS Commissioning

intentions.

+ Improvements to the Special Educational

Needs and Disability (SEND) services in

Bedford Borough.

+ Care Farming - the use of organic care

farming as part of the work of the East

London Foundation Trust Recovery College

Programme (RCP).

Notes of each HRG meeting are posted on our

website.

Engagement with Other Organisations


next year

Our plans for


SP 1 Promote the role of Healthwatch Bedford Borough as the local consumer champion

for health and social care services for adults, young people and children living in Bedford

Borough.

SP 2 Campaign for improved health and social care outcomes for adults, young people and

children by enabling the views and voices of local people to be heard.

SP 3 Champion the views and voices of the most vulnerable and least heard members of

our community by effectively influencing the quality of health and social care for all

people.

SP 4 Provide a significant input into any transformation changes to health and social care

services. This will include both representing the views of the people of Bedford Borough

and ensuring that these views are listened to in the redesign and commissioning of

new/revised health and social care services.

SP 5 Provide a Signposting and Information Service to support patients/public to access

health and social care services which are relevant to their specific needs. As part of this

support to assist people, where the service provision has fallen short of expectation and

guiding them to access the appropriate advocacy agency, where a formal complaint may be

the necessary option.

SP 6 As part of their statutory powers under the Health and Social Care Act 2012, HBB can

Enter and View (E&V) health and social care services. This can be on an unannounced or

announced basis. HBB regards E&V as a key strategic priority which will assist in ensuring

that local health and care services are being delivered in an appropriate manner. HBB has

determined that this work will be led and undertaken by staff who have been appropriately

trained and accredited as Authorised Representatives.

SP 7 Sustain the capacity of Healthwatch Bedford Borough as a thriving organisation which

has a permanent future as the independent consumer champion of health and social care

delivering on its vision, values and strategy.

Healthwatch Bedford Borough (HBB) will:


Our Finances


Income:

+ Funding received from local authority

+ Additional income

+ Total income

Expenditure

+ Our operational costs

+ Our staffing costs

+ Our office costs

+ Total expenditure

Financial Year 2018-19

To help us carry out our work, we are

funded by our local authority. In 2018-19

we spent £115,324.

We also received £5,184 of additional

income.

Income £

Funding received from local authority to deliver local Healthwatch statutory activities

94,071

Other Income 5,184

Total Income 99,255

Expenditure £

Operational Costs 15,035

Staffing Costs 94,026

Office Costs 6,263

Total Expenditure 115,324

Balance Brought Forward - 16,069


+ Access Bedford

+ ACCM UK (Agency for Culture and Change

Management)

+ Bedford Borough Council

+ Bedford Borough Parent Carers Forum

(BBPCF)

+ Bedford Borough Sports Development Team

+ Bedford Council of Faiths (BCoF)

+ Bedford Hospital NHS Trust

+ Bedford Indian Community (BIC)

+ Bedford Locality (BCCG)

+ Bedfordshire Clinical Commissioning Group

(BCCG)

+ Bedfordshire Libraries

+ Bedford Maternity Voices Partnership

+ Bedfordshire Police

+ Bedfordshire Police and Crime

Commissioner’s Office

+ Bedfordshire Rural Communities Charity

(BRCC)

+ Bhagwan Valmik Sabha (Temple)

+ BLMK ICS Partners

+ Care Quality Commission (CQC)

+ Circle MSK Bedfordshire

+ County & Parish Councillors

+ CVS Bedfordshire

+ East London Foundation Trust (ELFT)

+ East of England Ambulance Service NHS Trust

(EEAST)

+ Faith communities of Bedford Borough

+ Healthwatch Central Bedfordshire

+ Healthwatch England

+ Healthwatch Luton

+ Healthwatch Milton Keynes

+ Hear Me Out

+ In2Beats Community Radio Station

+ King’s Arms Project

+ Local Primary Care Practices

+ Mature Citizens Action Group

+ Mohammad Yasin, MP

+ MS Society Bedford Group

+ Neuro Network

+ Our Minds Matter, Bedford

+ Parkinsons UK Bedford and District Branch

+ PLCA (Polish Language and Cultural

Assocciation)

+ POhWER (Advocacy Agency)

+ Polish British Integration Centre (PBIC)

+ Project 229, Kempston

+ Public Health England

+ Public Health, Bedford Borough Council

Acknowledgements

HBB acknowledges that in many instances it needs the practical support of other organisations to enable positive change to occur - HBB would like to thank amongst others the following:


Healthwatch Bedford Borough Community Interest Company,

21 – 23 Gadsby Street, Bedford MK40 3HP

01234 718018

[email protected]

facebook.com/HealthwatchBedfordBorough

@HealthwatchBB

@Healthwatchbedfordborough


Contact us

We confirm that we are using the Healthwatch Trademark (which covers the logo and

Healthwatch brand) when undertaking work on our statutory activities as covered by the licence

agreement.

We will be making this annual report publicly available on 30 June 2019 by publishing it on our

website and sharing it with Healthwatch England, CQC, NHS England, Clinical Commissioning

Group/s, Overview and Scrutiny Committee/s and Bedford Borough Council.

If you require this report in an alternative format please contact us at the address above.

© Copyright Healthwatch Bedford Borough June 2019.


Gallery

NHS Long Term Plan General Discussion

Bedford MVP LaunchAge UK Ageing Well Exhibition 2018

HBB Annual Review Launch Event 2018 Brew Monday, EEAST EOC

EEAST EDS2 Day

Birth Anniversary of Bhagwan Valmik Ji

ACCM UK And HBB Organ Donation Education Event

Dr Subhash Kanungo, Thyroid Education Event

Professor Gurch Randhawa PhD, UoB, Organ Donation Education Event

EEAST EDS2 Day

Thyroid education event, Queens Park

Launch of Midwifery Led Birthing Unit, BHT

HBB Annual Review Launch Event 2018

BLMK ICS Discovery Day

Launch of Midwifery Led Birthing Unit, BHT

Queens Park Community Orchard


Notes

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Healthwatch Bedford Borough

21-23 Gadsby Street

Bedford

MK40 3HP


t: 01234 718018

e: [email protected]

tw: @HealthwatchBB

fb: facebook.com/HealthwatchBedfordBorough

Insta: @HealthwatchBedfordBorough

Healthwatch Bedford Borough · Healthwatch partners across the Bedford, Luton and Milton Keynes...

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Transcript of Healthwatch Bedford Borough · Healthwatch partners across the Bedford, Luton and Milton Keynes...