Caring For Those Who Serve

HealthFlex Wellness At-a-Glance

A Foundation for Healthy Living

HealthFlex: A Comprehensive Approach to Healthy Living HealthFlex is much more than a health plan. It offers a comprehensive approach to a healthier lifestyle—with features that support disease prevention, physical vitality and emotional well-being.

The HealthFlex focus on prevention helps clergy, lay employees and their families prevent disease and improve their overall wellness. In addition to providing coverage for medical care, behavioral health, prescription medications, vision care* and dental care**, HealthFlex provides a broad menu of wellness benefits, including:• health screenings,• coaching services that address health risks and chronic conditions,• a physical activity program that delivers financial rewards,• access to stress management services,• access to financial and legal consultation,• referrals for elder and child care services, and• health information tools and resources.

Many of these services are available to HealthFlex participants and their families at no out-of-pocket cost.

*BasicvisioncoverageisprovidedtoallHealthFlexparticipants.Someplansponsorselecttoprovidemorecomprehensivevisionbenefits.

**Dentalbenefitsareprovidedonlyifelectedbytheplansponsor.

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Your health is very important to the Church and the connection. That’s why your employer or conference has elected to offer you health benefits through the HealthFlex plan. This brochure presents an overview of the suite of wellness programs and services available to you as a HealthFlex participant or covered spouse—as well as details on how to access these services.

Taking care of yourself is good stewardship. When you’re well, you bring vitality to your job or ministry, helping others, and relating to family and friends.

Health for a Lifetime

Three HealthFlex Steps to Healthier Well-Being

Early Detection and Disease Prevention

Step1:KnowYourNumbers• Blueprint for Wellness

screeningStep2:MeasureYourRisk• HealthQuotient online health

risk assessment• Wellness examStep3:TakeAction• WebMD health coaching• Optimal Health condition

management• HealthFlex/WebMD website• Optum NurseLine

Emotional Well-Being

Step3:TakeAction• Employee Assistance

Program (EAP)• EAP WorkLife Services• Live and Work Well website• WebMD Lifestyle

Improvement Programs• Pastoral Consultation Line

Physical Vitality

Step3:TakeAction• Virgin HealthMiles physical

activity program• Weight Watchers®

• WebMD’s Nutrition Health Management Center

• WebMD Lifestyle Improvement Programs

• Registered Dietitian benefit

While there are many ways to improve your overall well-being, HealthFlex offers a three-step approach to encourage an annual commitment to better health.

Step 1: Blueprint for Wellness —Know Your Numbers

Step 2: HealthQuotient (HQ) —Measure Your Risk

Step 3: Take Action

Take Action: Choose wellness programs that fit your needs and interests, such as WebMD health coaching, Optimal Health condition management, Virgin HealthMiles physical activity program, employee assistance program (EAP) and more. These programs are available at no extra cost to you or at a very low out-of-pocket cost. You’ll find program descriptions throughout this booklet.

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Early Detection and Disease Prevention

If you think health care benefits matter only when people get sick—think again. Preventing illness and keeping people healthy are primary goals of HealthFlex. Don’t wait to take advantage of HealthFlex’s depth of resources aimed at preventing illness and chronic health problems.

Step 1: Blueprint for Wellness—The Quest Diagnostics Blueprint for Wellness® screening is the first HealthFlex step toward a healthier you. This screening involves a single blood draw, followed by lab analysis for more than 20 health indicators, including blood glucose, cholesterol, hemoglobin, PSA (men only) and much more. Test results provide valuable information about heart disease risk, diabetes risk (or diabetes management for those who have diabetes), kidney health and liver health. The Blueprint for Wellness screening may be more comprehensive than your doctor’s standard blood tests—and is available to you at no out-of-pocket cost. PleaseshareyourBlueprintforWellnessresultswithyourdoctor.

You may be able to take the Blueprint for Wellness screening at an on-site event if offered by your plan sponsor—or you can go to a local Quest Diagnostics facility.

To register for a Blueprint for Wellness screening, call 866.908.9440 (employer/program: “United Methodist Church” or “HealthFlex”). You also can register through the HealthFlex/WebMD website. Go to www.gbophb.org, click on “HealthFlex/WebMD” and enter your username and password (or choose “New Users—Register Here” if this is your first time on the website). Then select “Blueprint for Wellness (Quest)” under “HealthFlex Vendor Links.” (Registration key for 2011: UMC2011. Have your medical insurance card handy for online registration.)

Step 2: HealthQuotient—The WebMD HealthQuotient (HQ) online health risk assessment is your next step toward preventing disease and managing health risks. This online tool is a fast and easy way to evaluate how personal health factors, lifestyle habits and family medical history may raise your risk for serious conditions like heart disease or diabetes. The HQ does not diagnose conditions—but it does provide information about how habits or family history may increase your likelihood of developing certain health conditions. It may also help you prioritize which risk factors deserve your attention first.

The HQ is easy and confidential—simply enter your information through a secure website. If you took the Blueprint for Wellness screening, some of your health data will be conveniently and securely uploaded into your HQ.

Your HQ answers are summarized to generate a report that includes an overall HQ score as well as an assessment of your potential risk for conditions

• Blueprint for Wellness screening

• HealthQuotient (HQ) online health risk assessment

• Wellness Exam

• WebMD Health Coaching

• Optimal Health condition management

• HealthFlex/WebMD website

• Optum NurseLine

HealthFlex is a foundation for healthy living.

Step 1Step 2

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such as diabetes, heart disease, certain cancers or depression. HQ takes things a step further, with practical suggestions for improving your scores—and your wellness—in target areas.

To take the HQ, log in to the HealthFlex/WebMD website at www.gbophb.org and click on “HealthFlex/WebMD.” (If you cannot recall your username or password and cannot retrieve them by clicking on “Forgot your username or password,” contact WebMD’s customer service team at 866.302.5742, option 1.)

Step 2: HealthFlex Benefit: Wellness Exam—All HealthFlex medical plans include a provision for an annual wellness exam that includes an office visit plus all coordinating lab tests and screenings—at no out-of-pocket cost to you. Clinical studies suggest that receiving recommended screenings and identifying conditions early are critical to preventing chronic conditions or catching problems at the earliest, most treatable phase. A wellness exam is like a “tune-up” for the body—it’s preventive maintenance that can help you avoid bigger problems later.

To use your HealthFlex wellness exam benefit, ask your physician or physician’s office to code your exam under “wellness” or “preventive care.”

Step 2: Measure Your Risk

Your Privacy Is ValuedWe are committed to keeping your personal health information private. Your church, annual conference, employer, HealthFlex, the General Board of Pension and Health Benefits (General Board) and your insurance company cannot access your lab results, answers to health questionnaires or other personal information. HealthFlex partner vendors—such as WebMD and United Behavioral Health—are bound by federal HIPAA privacy laws.

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Early Detection and Disease Prevention

WebMD Health Coaching for adopting a healthier lifestyle—When the HQ online risk assessment identifies certain risk factors, HealthFlex offers health coaching services from WebMD to help you reduce these risks before they progress into more serious health problems. Health coaching is provided by telephone at no cost to HealthFlex participants and covered spouses in active plans—and is completely confidential.

Health coaching can address common risk factors, including:• high body mass index (BMI);• high blood sugar;• inactivity;• high blood pressure;• high cholesterol;• unbalanced nutrition habits;• emotional strain, such as depression or stress; and• smoking.

Health coaches are trained health care professionals—including dietitians, exercise physiologists and psychologists—who provide useful tips and feedback to help you develop a plan that works for you.

Coaching is always confidential—your participation in the program and any information you share with a health coach will not be disclosed to your employer, conference, insurance carrier, HealthFlex or the General Board.

To learn more about WebMD health coaching services or to start working with a health coach, call 866.302.5742, option 2. You must complete the HQ online risk assessment to be eligible for coaching.

Optimal Health condition management for living with a chronic condition—When risk factors progress to a chronic health condition, taking care of all the details necessary to manage that condition may feel like a second job. Remembering medications and appointments, changing habits and living with symptoms can become overwhelming. The Optimal Health service can help you manage an existing health condition to prevent complications. Optimal Health’s registered nurses can help you understand your doctor’s recommendations, follow them properly and learn ways to control symptoms. They will share evidence-based recommendations to best manage your condition. These services are available at no cost to participants and covered spouses in HealthFlex active plans.

Optimal Health condition support services can help with the complexity of managing chronic conditions such as:• diabetes,• heart disease,• chronic obstructive pulmonary disease (COPD),

Step 3: Take Action

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• asthma, and• heart failure.

Carefully managing chronic conditions is a key to preventing complications or further illness down the road.

Consultation is offered by telephone and is confidential—information shared with an Optimal Health nurse will not be disclosed to your employer, conference, insurance carrier, HealthFlex or the General Board.

For more information or to consult with an Optimal Health nurse, call 866.775.5990.

HealthFlex/WebMD website—The HealthFlex/WebMD website is your portal to cutting-edge health information from credible sources:• browse through more than 160 Health Topics for helpful information

on nutrition, fitness, smoking cessation and specific medical conditions;• connect seamlessly to Blue Cross and Blue Shield of Illinois,

UnitedHealthcare and Medco websites without entering additional usernames or passwords to access personalized information about your health coverage and claims;

• connect to Web pages for HealthFlex partners including Ceridian, Cigna, Vision Service Plan (VSP), United Behavioral Health (UBH), Weight Watchers®, Virgin HealthMiles and Quest Diagnostics;

• research a medical procedure or test; and• sign up for electronic health newsletters.

Make it a habit to log in to the HealthFlex/WebMD website at least once a month to stay on top of current health information and the latest HealthFlex benefits information. Go to www.gbophb.org and click on “HealthFlex/WebMD.”

Optum NurseLine—Any time, any day, you can ask a registered nurse about symptoms, self-care and prevention for many common health conditions. If you are trying to decide whether to call your doctor, go to the emergency room or the best way to handle your symptoms, contact the Optum NurseLine for knowledgeable advice. The Optum NurseLine is a helpful resource after hours when your doctor is not available.

To reach the Optum NurseLine, call 800.475.7923.

Step 3: Take Action

For help logging in to the

HealthFlex WebMD website,

call WebMD at 866.302.5742.

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Studies show that exercise can help relieve stress, anxiety and depression— or simply bring new energy into your day. Even a 10-minute walk daily can boost your health. And being active can help you maintain a healthy weight, which lowers the risk of common conditions such as heart disease, diabetes and arthritis. HealthFlex makes it easier to integrate physical activity and weight management into your lifestyle, and offers a financial incentive, too.

Virgin HealthMiles physical activity program—Being physically active improves your ability to do things that are important to you, whether it’s your ministry, work, or spending time with family and friends. Physical activity also can be a healthy way to relieve stress. In fact, John Wesley was ahead of his time in recognizing the correlation between exercise and health, and was an avid walker in his day.

The HealthMiles program—part of the denomination-wide CenterforHealth—focuses on the health benefits of walking and other types of exercise, and rewards participants for their physical activity. • Enroll in the HealthMiles program and receive a free GoZone step-tracker.• Wear the GoZone step-tracker every day to keep track of the steps you

take at work, at church, running errands or exercising. • Upload your steps on the computer to earn “HealthMiles.” • Convert your HealthMiles into “HealthCash”—and redeem HealthCash

for retailer gift cards or a deposit into your bank account.

To enroll in the HealthMiles program, go to www.gbophb.org, log in to the HealthFlex/WebMD website and select “Join Virgin HealthMiles” under the “Get Started” menu. Learn more about the HealthMiles program at www.virginhealthmiles.com.

Physical Vitality—Fundamental to Overall Well-Being

• Virgin HealthMiles physical activity program

• Weight Watchers®

• WebMD’s Nutrition Health Management Center

• WebMD Lifestyle Improvement Programs

• Registered Dietitian benefit

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Weight Watchers®—Maintaining a healthy weight is good “medicine”—it lowers the risk of heart disease, stroke, diabetes, high blood pressure, arthritis and some types of cancer. If your weight isn’t ideal, losing just 5% to 15% of your body weight could pay off with lower health risks and more energy to enjoy your work, relationships and activities.

Yet if losing weight was easy, obesity wouldn’t be a national concern. For many, a structured program and a supportive group can put successful weight control within reach. That’s why HealthFlex offers a discount of 50% off national prices for Weight Watchers—to help people reach their goals for weight control. Weight Watchers meetings can be found in your community or even in your church or workplace if enough individuals are interested. HealthFlex also provides a 50% discount for online and at-home Weight Watchers programs.

To learn more about Weight Watchers discounts and options available to HealthFlex participants, go to www.gbophb.org, log in to the HealthFlex/WebMD website and search under “HealthFlex Vendor Links” for “Weight Watchers”—or call 866.557.6229 and give the password “HealthFlex.”

WebMD’s Nutrition Health Management Center—Knowledge is power, and with information posted in WebMD’s Nutrition Health Management Center, you’ll gain knowledge that empowers you to adopt healthier eating habits—whether your goal is losing weight or boosting your nutritional profile. Through the HealthFlex/WebMD website, you can access information about healthy eating and interactive tools for counting calories, eating out and keeping a healthy refrigerator.

To access the Nutrition Health Management Center, go to www.gbophb.org, log in to HealthFlex/WebMD and search under “Health Tools” and “Health Management Centers” for “Nutrition.”

WebMD Lifestyle Improvement Programs—Access practical informa-tion for making healthy everyday choices with WebMD’s Lifestyle Improvement programs. These online resources help guide you to healthier living with readings, journals and planners. The WebMD programs focus on weight management, nutrition, smoking cessation, physical activity and other topics.

To access the Lifestyle Improvement programs, go to www.gbophb.org, log in to the HealthFlex/WebMD website and search under “Health Tools” and then “Lifestyle Programs” for the topic of your choice.

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Physical Vitality—Fundamental to Overall Well-Being

HealthFlex Benefit: Registered Dietitian consultation—Making healthy food choices is helpful and healthful for individuals with chronic conditions, special dietary needs and those who simply want to improve their health. HealthFlex benefits include visits with a registered dietitian for a low co-payment or co-insurance. Registered dietitians provide professional and individualized guidance, including:• information about recommended caloric intake and nutrient balance;• sensible approaches to weight management; and• education about food groups, special dietary needs and adhering to

physician-recommended dietary habits.

Primaryparticipantsinactiveplansonly: To learn more about covered visits with a licensed (registered) dietitian, go to www.gbophb.org and log in to the HealthFlex/WebMD website; then click on “HealthFlex Plan Benefits” under the “Get Started” menu. Select the benefits summary for your HealthFlex plan in the “Documents” table on the right-hand side of the page. You may also call the Health Team at 800.851.2201 for questions about your benefits.

U.S. Department of Health and Human Services and U.S. Department of Agriculture, Dietary Guidelines for Americans

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Busy schedules, daily demands and the energy required to serve others can weigh heavily on anyone’s shoulders. When stress and emotional strain interfere with work, family life, social interactions or your ministry, take advantage of the stress management resources available through HealthFlex. All services are strictly confidential; your participation in these services is not shared with your conference or employer.

HealthFlex participants in active plans have access to many of these services at no cost. Choose the method that feels most comfortable— in person, on the phone or online. A broad range of services aimed at improving life’s balance and peace of mind are provided by United Behavioral Health (UBH), a HealthFlex vendor partner. All services are completely confidential.

Remember: Asking for help is an act of courage, not weakness.

Employee Assistance Program (EAP)—The EAP helps participants resolve personal concerns related to work, relationships and everyday situations, as well as major life changes and personal issues, such as depression, substance abuse, grief or living with illness. The EAP can help participants cope with the stress and uncertainty of common challenges, such as:• welcoming a new baby, • caring for a sick or aging family member, • adjusting to relocation and purchasing a home, • setting boundaries between work and personal life, • going through a divorce, or • facing financial uncertainty.

Make the EAP your first call if you’re feeling overwhelmed, unmotivated, or out of touch and in need of friendly and confidential support. HealthFlex participants in active plans receive eight free in-person visits with a local counseling professional per concern. If more visits are needed, HealthFlex provides an easy transition to regular behavioral health benefits. You may choose to receive support in person or on the telephone.

To obtain EAP services, first call 800.788.5614 for an authorization number for the first eight visits at no out-of-pocket cost. Once you have the authorization number, call the provider directly to arrange your appointment. Be sure to tell the provider that your first eight visits are covered completely by HealthFlex with no out-of-pocket cost to you.

To learn more about the broad range of EAP services available— or to find approved providers in your area—go to www.gbophb.org, log in to your HealthFlex/WebMD account, and select “EAP—Live and Work Well” under the “Get Started” menu.

Emotional Well-Being—Finding Balance in a Busy World

• Employee Assistance Program (EAP)

• EAP WorkLife Services

• Live and Work Well website

• WebMD Lifestyle Improvement Programs

• Pastoral Consultation Line

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EAP WorkLife Services—Minimize common stressors before they lead to chronic stress or illness. WorkLife Services offers resources by phone or e-mail for:• managing financial concerns, including balancing the household budget

or paying off debt;• handling legal issues, such as wills and real estate transactions;• identifying services available in a new community after relocation; and• finding resources close to home for elder care, child care or even pet

care when you’re away.

WorkLife Services also provides one free in-person or phone consultation with a legal or financial professional and discounted rates on follow-up services. Additional WorkLife support for other needs is available by telephone and can guide you to appropriate in-person resources.

Call 800.788.5614 to access WorkLife Services. You can talk with a professional by telephone or in person, depending on your needs. All services are completely confidential.

Emotional Well-Being—Finding Balance in a Busy WorldStep 3: Take Action3

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Live and Work Well website—Find an abundance of helpful information and resources at your fingertips through the Live and Work Well website, offered by UBH. Resources on this website are an excellent complement to the in-person and telephone-based EAP support services offered by UBH.

The Live and Work Well website can be helpful even when life is in balance. This site is a portal to the following resources:

• LifeStageCenters—Learn about living with chronic medical conditions, handling major life changes, coping with stress, parenting kids of all ages and caring for elderly family members.

• MentalHealthConditionCenters—Read about anxiety, depression, abuse and other behavioral health concerns.

• CommunicationTools—Find tips that can improve relationships with family, coworkers or parishioners.

Access online behavioral health resources through the HealthFlex/WebMD website by clicking “EAP–Live and Work Well” under “HealthFlex Vendor Links.” If you go directly to the website (www.liveandworkwell.com) instead of through the HealthFlex/WebMD website, you will need to enter an access code (“GBOP”).

WebMD Lifestyle Improvement Programs—WebMD offers online programs for emotional well-being and stress management, among other topics. These online resources help guide you to healthier living with readings, journals and planners.

To access the Lifestyle Improvement programs, go to www.gbophb.org, log in to the HealthFlex/WebMD website and search under “Health Tools” and then “Lifestyle Programs” for the topic of your choice.

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Emotional Well-Being—Finding Balance in a Busy World

Pastoral Consultation Line—This resource was designed by HealthFlex and UBH specifically to support clergy in their ministry role. If you’re a pastor, call the Pastoral Consultation Line to speak with an ordained clergyperson who also is an experienced counselor—someone who understands the stresses that come with serving others. The Pastoral Consultation Line offers a confidential platform to help clergy:• balance multiple demands for time and attention within ministry;• address difficult situations in the congregation; • help parishioners facing personal challenges; and• identify appropriate resources for parishioners struggling with marital

conflict, substance abuse, serious illness, mental health issues, grief or other difficulties.

If you’re a pastor, call the Pastoral Consultation Line at 800.842.2869 for pastor-to-pastor support. Your call is completely confidential.

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Put HealthFlex to Work for YouImproving health, increasing physical activity and adding balance back to your life are goals supported by the robust HealthFlex wellness benefits. With services that address overall health and well-being—from stress management to disease prevention to assistance with life’s basics like child care or financial management—HealthFlex offers many resources that extend far beyond a traditional “health insurance plan.” HealthFlex promotes good health for a lifetime.

To learn more about the features and benefits available through

HealthFlex, go to www.gbophb.org and log in to HealthFlex/WebMD.

For additional questions about your HealthFlex coverage, call the

Health Team at 800.851.2201.

The Health Team can answer questions about:

• benefits coverage details, and

• other issues related to your health care coverage.

For help logging in, contact WebMD at 866.302.5742.

Three HealthFlex Steps to Improve Wellness

Step 1: Blueprint for Wellness screening—Know Your Numbers Offered on-site by some plan sponsors or available at a local Quest Diagnostics facility.

Step 2: HealthQuotient online health risk assessment— Measure Your Risk Access at www.gbophb.org; log in to “HealthFlex/WebMD.”

Step 3: Take Action Choose from the many wellness programs available through HealthFlex, including: • WebMD health coaching, • Virgin HealthMiles,• Optimal Health condition management,• EAP services, • Pastoral Consultation Line, • and more!

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Caring For Those Who Serve

1901 Chestnut Avenue Glenview, Illinois 60025-1604 800.851.2201 www.gbophb.org

HealthFlex Wellness At-a-Glance/3699/090211

HealthFlex: A Foundation for Healthy Living

Resources for Participants

Early Detection and Disease Prevention

• Quest Diagnostics Blueprint for Wellness screening www.gbophb.org > HealthFlex/WebMD > Get Started > “Quest Blueprint for

Wellness”; or 866.908.9440• HealthQuotient online health risk assessment www.gbophb.org > HealthFlex/WebMD > “HealthQuotient”• HealthFlex/WebMD website www.gbophb.org > HealthFlex/WebMD• Wellness Exam annually Ask your doctor to code exam under “wellness” or “preventive care”• Optum NurseLine 800.475.7923• WebMD Health Coaching 866.302.5742• Optimal Health condition management 866.775.5990

Physical Vitality

• Virgin HealthMiles physical activity program www.gbophb.org > HealthFlex/WebMD > “Join Virgin HealthMiles” or

www.virginhealthmiles.com; or 800.830.4312• Weight Watchers®

www.gbophb.org > HealthFlex/WebMD > “HealthFlex Vendor Links” > “Weight Watchers”; or 866.557.6229, password: “HealthFlex”

• WebMD’s Nutrition Health Management Center www.gbophb.org > HealthFlex/WebMD > “Health Tools” > “Health Management

Centers” > “Nutrition”• WebMD Lifestyle Improvement Programs www.gbophb.org > HealthFlex/WebMD > “Health Tools” > “Lifestyle Programs”• Registered Dietitian visits www.gbophb.org > HealthFlex/WebMD > “HealthFlex Plan Benefits”

Emotional Well-Being

• Employee Assistance Program (EAP) 800.788.5614• EAP WorkLife Services 800.788.5614• Live and Work Well website www.gbophb.org > HealthFlex/WebMD > “EAP—Live and Work Well” • WebMD Lifestyle Improvement Programs www.gbophb.org > HealthFlex/WebMD > “Health Tools” > “Lifestyle Programs”• Pastoral Consultation Line 800.842.2869

For assistance, call the Health Team: 800.851.2201.