HCL Northern Ireland - HCL NI BPO Job Opportunities - HCL in NI
HCL Media & Entertainment capabilities in Oracle Universe 1.
-
Upload
hubert-franklin -
Category
Documents
-
view
220 -
download
0
Transcript of HCL Media & Entertainment capabilities in Oracle Universe 1.
HCL Media & Entertainment capabilities
in Oracle Universe
1
2
Oracle Practice Snapshot
HorizontalApplications
1. Oracle E-Business Suite 11i, R12,12.1
2. PeopleSoft 8.3, 9.0,9.1
3. Siebel 7.x, 8.0
4. JD Edwards – XE & E1
Industry Applications
1. Oracle Life Sciences
2. Oracle Utilities
New Dimension Applications
1. OTM
2. Demantra
Analytics1. OBIEE
2. Hyperion
Global Rollout
Implementations, Configuration & Development
Design & Product Blue Print
Application Management/ Operations Consolidation
Upgrade and Migration
Assessment Services
Oracle Technologies
1. SOA & BPM
2. Portal and Content Mgmt.
3. IDM
4. Database11g
Co Development
Deployment & Maintenance
A 2500+ strong Oracle Practice with 200+ customers spread across North America, Europe, the Middle East, APAC and the ANZ regions.
Investment in Oracle Solution labs to accelerate product development & solution capabilities
Oracle Partnership
Pre-built solutions, IP’s/ Frameworks, Solution Accelerators & reusable components
Strategic Enablers
3
Our Vertical Representation
Hitech and Mfg Life Sciences Retail and CPG
Ver
tica
lC
ust
om
ers
Pro
du
cts
& S
olu
tio
ns
Siebel AECM – FDA Integration for Medical Devices reporting, Siebel for
BA/BE studies, InHouse©
Oracle Life Sciences, EBS. PeopleSoft, JDE, Demantra, Siebel, Hyperion,
OBIEE, Fusion and DBA
Fabless Mfg., VSOE, Shipment Solution, Contract Management
Solution & InHouse©
Oracle EBS. PeopleSoft, JDE, Siebel, Hyperion, OBIEE, Fusion and DBA
Track & Trace, Merchandizing and Point of Sale Solution
Retek, EBS, PeopleSoft, JDE, Siebel, Hyperion, OBIEE, Fusion and DBA
4
Our Vertical RepresentationV
erti
cal
Cu
sto
mer
sP
rod
uct
s &
So
luti
on
s
BFSI
End-to-End integrated Insurance solution
EBS, PeopleSoft, JDE, Siebel, Hyperion, OBIEE,
Fusion and DBA
Travel and Logistics
OTM, Oracle E-Bus, PeopleSoft, Siebel, Hyperion,
OBIEE, Fusion and DBA
Media and Communications
Siebel, Oracle EBS, PeopleSoft, Hyperion,
OBIEE, Fusion and DBA
Govt
Case Management Solution and PIIMS Solution on Siebel
Siebel, EBS, PeopleSoft, Hyperion, OBIEE,Fusion and DBA
Oracle Relationship – Step Change Partnership
5
Oracle Universe – Analyst Talk
6
HCL has been growing rapidly at more than 50% year-over-year, particularly in industries like communications, financial services, high-tech, manufacturing, and transportation and logistics… received very strong marks on value for the money from its client references.
HCLA Strong Performer
“HCL collaborated with Oracle to architect and implement one of the first E-Business Suite R12 solutions in the solar industry. As an Oracle Certified
Advantage Partner, HCL provides customers like Solfocus with a competitive edge in leveraging industry expertise along with the in-depth knowledge of Oracle
Application features and functionalities,”
- Doug Kennedy, Oracle SVP of WW Alliances and Channels
Media & Entertainment in HCL
7
Highlights
Facts
Media & Entertainment Practice 12+ years of focus– Longest in the industry
3 out of top 5 publishers worldwide are HCL customers We work with 3 of the 4 leading recorded music companies worldwide No 1 Offshore IT Service provider in Lottery and Casino Gaming Strategic alliances leading media house for media technology
outsourcing
Partnership & Alliances
Micro-Vertical Mix• Publishing & BIS 58% together
IPs and Frameworks
> Content 2.0, > IMPACT
> Unified DRM System, > Digitale
> Gaming Protocol Converter,
> Royalty Management
Centre of Excellence
3000+ Technology & Domain consultants 10000+ person years of MPE experience Experience in servicing all key segments Investment in 10+ IPs & frameworks
Architecture and Technology
Consulting (ATC)
SOA and
MiddlewareWeb
TechnologiesE-Commerce
Oracle RDBMS
Independent Validation & Verification
(IV&V)
J2EE
ECMP
DW/ BI Mobile eLearning
5.95.95.55.55.75.7
8.78.7
16.216.228.428.4
29.729.7
OthersLSH Hi-Tech
FSTeleco
m
Retail
M&E
Oracle Universe – M&E Clients
8
Enhancements of Peoplesoft HR & Payroll; Implementation of Artist Payroll; BPR exercise
Enhancements of Peoplesoft HR & Payroll; Implementation of Artist Payroll; BPR exercise
ASM of Oracle Financials; Interface between Siebel and Oracle
ASM of Oracle Financials; Interface between Siebel and Oracle
Oracle Upgrade and ASMOracle Upgrade and ASM
One of the largest clients of HCL; Complete Application Support and Maintenance of Oracle Financials, HRMS, Supply Chain and Hyperion; other 3rd party products like Mark View etc
One of the largest clients of HCL; Complete Application Support and Maintenance of Oracle Financials, HRMS, Supply Chain and Hyperion; other 3rd party products like Mark View etc
Implementation of Oracle Portal and Reports Development for Oracle Financials, Supply Chain and CRM
Implementation of Oracle Portal and Reports Development for Oracle Financials, Supply Chain and CRM
Implementation of Oracle Financials, Supply Chain, Manufacturing and CRM; ASM of Oracle modules as well as custom modules like POSR
Implementation of Oracle Financials, Supply Chain, Manufacturing and CRM; ASM of Oracle modules as well as custom modules like POSR
Implementation of Siebel for 3 key CRM processes
Implementation of Siebel for 3 key CRM processes
Remediation solution for the implementation carried out by another vendor
Remediation solution for the implementation carried out by another vendor
ASM of JD Edwards One World XEASM of JD Edwards One World XE
AN ORACLE CASE STUDY
Industry: MPE
Service Areas: Application Implementation; 24x5 Support; Application Maintenance & Help Desk
Topology:Oracle 11.5.10.2 and 11.5.9 (HR & Payroll)
Distribution: Purchase Orders, Inventory, Work In Process, Bill Of Materials, Order ManagementFinancials: Cash Management, Accounts Receivable, Accounts Payable, General Ledger, Fixed Assets, Treasury, Internal Controls ManagerHRMS: Core HR, Self Service HR, Payroll, Advanced Benefits
A global multi brand media and marketing company
CLIENT
A global multi brand media
and marketing company that
educates, entertains and
connects audiences around
the world. The company has
a diverse set of businesses,
brands, and products. It is a
global company conducting
business in 45 countries
around the world and with
offices in 66 locations. The
company publishes 93
magazines, with a global
readership of more than 100
million. They also publish
books, record music and
video with worldwide sales of
around 68 million units.
CHALLENGES / OBJECTIVES
o The existing application portfolio comprises of SCM, Financial and reporting applications covering Americas, Europe, ANZ and Asia.
o The application footprint is 8+ years old and includes Oracle E-Business Suite, Hyperion, MarkView, Alliant and Constellar complemented by Microsoft technology.
o Future roll-outs to Argentina, Russia and Brazil are in the pipeline.
o The aim was to achieve process optimization through pre-defined SLA’s for the day to day support issues pertaining to the above mentioned application footprint.
o To develop the best support model for the Global Instance which would cover mission critical applications across multiple time zones
o Implement and support new modules like iExpenses, iSupplier, GRC etc.
THE SOLUTION
HCL had a clear understanding of the client’s objectives and came out with a project plan which involved:
– Support financial applications with well-defined SLA’s , in order to cater the day to day issues faced by users all around the globe.
– Providing a dedicated team of 22 members at different locations around the globe with multiple language-speaking consultants
– Round-the-clock work schedules across 3 different time zones
– Taking up discrete projects to provide value added enhancements.
– Re-badging of Client resources to retain Business specific knowledge– Multi-wave Transition successfully completed in 6 Months– Supporting 400 Applications spread across 103 Locations which enables
publishing 92 magazines globally including 50 editions of their own magazine
– Application support and enhancements across the Magazine value chain – Digital systems, Fulfillment systems, Marketing, customer care etc
– Consolidation of Multi Country Applications has marked the beginning of Steady State.
– Formation of Global process based COE for Finance, HRMS, Supply Chain, Tools and Technologies, Corporate Reporting that resulted in improved resolution time and higher CSAT.
– Improved Tool Adoption like PM Smart for Performance, CSAT, Customer Value Portal etc.
– Supporting Oracle 10g Database across 103 Locations in 24 X 5 Model
AN ORACLE CASE STUDY
Industry: MPE
Service Areas: Application Implementation; Application & Database Upgrade; Custom Apps Upgrade; 24x7 Post Implementation Support; Application Maintenance & Help Desk
Topology: RICE (Reports, Interfaces, Conversions, and Extensions); Financials – GL, AP, AR, FA; CRM - Telesales, Incentive Compensation; EDI; SCM – Order Management, Purchasing, Shipping, Warehouse Management System; MSCA; Manufacturing – Inventory, Bill Of Material, Routing, WIP, MRP; Custom Apps Support; Custom Modules – POSR (Point Of Sale Replenishment), and UNICEF support; Custom App WIP Shop Floor upgrade
A pioneer in greeting card innovation CLIENT
A pioneer in greeting card innovation since 1974; Products sold through wholesale channels & retail outlets throughout the U.S. and Canada; Greeting cards business divided into two divisions - Greeting Cards and Shipping Supply. While both were live on Oracle 11i, the Greeting Card division was yet to implement modules on Order Management; Shipping, WMS, MSCA; and Receivables.
Business interfaces (using EDI) had to be developed for information exchange with external customer applications that primarily dealt with Sales Orders, Investor & Sales information, product engineering information, & WIP manufacturing data
Oracle Implementation initially started by Oracle Corp, was later discontinued. Client’s internal IT team also discontinued the implementation. Faced tremendous challenges during implementation, and HCL stepped in to continue the implementation as per schedule
CHALLENGES / OBJECTIVES
With Oracle unable to complete the implementation, responsibility shifted to the client’s in-house technical team. HCL faced the challenge of completing what Oracle and the client’s IT Team left unfinished; Patching up a system that had already been worked upon by predecessors meant volumes of issues right from the pre-implementation stage; Incomplete knowledge transfer due to lack of cooperation from the in-house technical team
Oracle Apps Implementation of 16 Modules in Financials, SCM, CRM & Manufacturing
End-to-end support was required for a number of heterogeneous systems and we were to provide support for 16 hours x 5 days based on US timings, and round-the-clock 24 x 7 support for all critical issues
Working in coordination with other vendors who had an unfair advantage with the parent company
THE SOLUTION
RICE Services - Developing EDI programs using a third party tool GE Translator & the Oracle E-Commerce Gateway for seamless information exchange with external customer applications to capture sales orders information, invoice, ASN & billing information
Developing 33 interfaces between custom applications (that run on Oracle forms 5.0, Forms 6i, MS Access) and standard Oracle functionality; The interfaces are written using Oracle Forms/ PL SQL/ Unix Shell scripts/ Pearl and Proc C programs
Creating a trouble shooting guide, functional documents, and KT documents by reverse engineering for an implementation done by their in-house IT team which has no supporting documents
Implementing 16 Oracle 11i modules in the manufacturing and financial domain with AR, OM, WMS, Shipping, and Incentive Compensation modules with customization of over 35 critical reports
Design, Development, Maintenance & Support of custom forms in versions ranging from 5.0 to 6i
Maintenance & Support for Oracle Applications 11i covering GL, AP, PO, OM, AR, Shipping/ WMS/ MSCA, WIP, MRP, CRM (IC) modules as well as the home grown systems; Upgrading custom applications from Oracle Forms Version 5.0 to 10g; Suggesting Business Process Changes in managing their Hubs; Specific to Oracle Database tuning, we offered DBA services as part of the transition from the Client DBA for the OEBS 11i- DBA support at the client’s site
Client Speak…
I can't thank you enough for all the effort and dedication in the Hub Sortation project. I appreciate you working the late shift in order to be in the office while I was testing, and how quickly you responded to any new issues that I found. Thanks for the good work that HCL has done in completing this request by the desired date. Thank you for your responsiveness, urgency, teamwork and flexibility. I had requested that 339 pending transactions be cleared so that they would be included in the month’s books, and the task was completed within 24 hours! Great job!!
- Project Manager, Client’s IT Team
“
”
RESULTS / BENEFITS
Increase in sales revenue by 78% within 4 months of implementing modules in OM, Shipping, WMS, and MSCA
Substantial increase in shipments processed per day – approx. $100,000 worth shipment in a single day
Increase in shifts operation from a single shift per day to three shifts operating round the clock, and taking care of increased volumes for order processing
The HCL ODC is the SPOC for all IT related issues – Substantial Cost Reduction; the client does not possess an in-house IT team after we moved in
Decrease in volume of tickets from 250 to just 50
Business process change by implementing Hub Sortation resulted in removal of third party vendors, which benefited the client to the tune of $80,000/month
Root-Cause Analysis - were able to identify and eliminate almost 48-50% of recurring technical issues
Extending an additional 2100 hours of contract for customizing forms and reports, based on our exceptional performance
Projects
Tim
elin
e in
mon
ths
Key Milestones
Custom Application – WIP Shop Floor – Upgrade Project Started
Custom Application (Bravo) Support – KT at onsite
Oracle Applications DBA Support
Go Live of WIP Shop Floor Upgrade Project
Custom Module – POSR (Point Of Sale Replenishment) – Support- KT at Onsite
Production Go Live and Support Contract signed
Custom Module – UNICEF – Support Started
Oracle Apps Implementation of 16 Modules in Financials, SCM, CRM & Manufacturing
Transportation Wave 1 & 2
Transportation Wave 3
Sep 04
Oct 04
Apr 05
Mar 06
Jun 06
Jul 06
Sep 06
Apr 04
2007
2008
A SIEBEL CASE STUDY
Industry: MPE
Service Areas: Application Upgrade, Implementation, Support & Enhancement; Application Testing
Topology: Siebel 7.8 & Siebel 7.5; Sales Force Automation; Siebel Synchronization exchange; Siebel Remote; Siebel Analytics
A leading provider of authoritative legal & business information
CLIENT
Is in the business of providing authoritative legal news, public records and business information, including tax and regulatory publications in Online, Printed or CD-ROM formats; Provides these services for the legal, private sector, public sector, academic and risk management audiences; Operating with 13000 employees and with an annual review of around 2 billion USD
CHALLENGES / OBJECTIVES
To manage different instances and versions of Siebel and provide consistent support
To unify the business process and data between various locations and applications – provide the capability to up sell and cross sell to the sales team(s)
To rollout a unified process and integrate data within a very short time frame
To leverage BI & Siebel Analytics investment
To integrate varied business target selling processes across the globe
THE SOLUTION
Implemented: Siebel 7.8 Module for
three key CRM processes (1) Sales Force
Automation; (2) Email Response; and (3)
redesigned the entire targeted account
selling process
Implemented: Siebel 7.5 to achieve
global time zone based selling
Implementations: (1) SSE (Siebel
Synchronization Exchange); (2) Siebel
Remote (500 Users)
Support & Enhancement of: (1) Siebel
7.8 Sales Application (2) Siebel Analytics
(3) Data Management (4) Siebel 7.8
Upgrade
RESULTS / BENEFITS
Tremendous cost savings for the company through the use of our Onsite / Offshore model
Won several accolades from the client for the implementation and support
By support and guidance, increased user adoption by 30%
Technology Benefits include reduced data load times and reduced cost of ownership due to instance consolidation
Significantly reduced the resolution time for trouble tickets
Developed a reusable Knowledgebase for common problems
RDA Case Study – Proposed Solution Set
Application Development & Management Towers (ADM) Application Development & Management Towers (ADM)
IOMC
Integrated Operations Management Center (IOMC) and Infrastructure Integrated Operations Management Center (IOMC) and Infrastructure
Infrastructure
• Tiered Help Desk Structure• Centrally Managed Help Desk• Multilingual Support• Extended Coverage • Self Help Portal• Password Reset
Open Technologies Mainframe
• Marketing Systems MSR • Marketing Systems
SMART• Customer Care • Pub Tech• RD Interactive• SES - QSP• SES - BAF• Europe Local France• Europe Local Amsterdam• APAC Local Australia • US Local RD Milwaukee
• Fulfillment Systems
TOPS• Fulfillment Systems
SCS+• Fulfillment Systems
IFS• Ad Sales • CALA Local Canada• Europe Local UK• Europe Local
Germany
• End User Computing
Oracle World
• Financial Systems
Catalyst• HR & Payroll
Integrated Help DeskIntegrated Help Desk
Command CenterCommand Center
• Data Center, Messaging • Database
• Network • Security • Mainframe Operations
• Application Monitoring• Tiered Delivery Structure• Critical Incident
Management & Service Readiness Team
• 24 x 7 x 365 Monitoring of client’s IT Infrastructure
RDA Case Study – Application Landscape
15
Process Americas
(incl CALA)Europe APAC Future Directions
1. Fulfillment & Customer Care
TOPS SCS+ TOPSTOPS to TOPS-R, OMEGA,
New GEOs on IFS, CDS in NA
2. Marketing MSR SMART SMART Milwaukee - Acxiom to MSR
3. Finance Oracle ERP Oracle ERP Oracle ERPRollout Argentina, Brazil,
Russia
4. HR Oracle HR Oracle HR Oracle HRFoster Shared Services
efficiency, Implement Self Service
5. Payroll ADP Multiple Multiple Implement Global Payroll
One XXX
Marketing(MSR & SMART)
Fulfillment(TOPS-R, SCS+)
One CRM (Omega)
One Finance/HR/Payroll(Oracle)
One EDI(Fusion)
One Analytics(Hyperion)
Need to Consolidate, Standardize and OptimizeNeed to Consolidate, Standardize and Optimize
RDA Case Study – Enablers for Productivity and Performance Improvement
16
• Creating Standard Operating Procedures based application support processes to shift application support from high cost L3 resources to lower cost L2 resources who would work in the Integrated Operations Management Center.
• Increasing regression testing efficiencies through creation of automated test scripts leveraging testing tools.
• End-to-end business process maps linked to IT environment which reduces the time taken to perform impact analysis for any enterprise IT application change.
• Expanding the usage of the tooling framework to automate build and release management processes.
• Cross-skill personnel in the common technical pool in order to optimize resource utilization in the development team.
• Web-based training tool with QuickLearn for application rollout in new geographies like SMART, TOPSR etc.
• Performing Root-Cause Analysis, correlating the defects and integrating Remedy with Quality Center
• Creating Defect Prevention Council based on CMMi processes which reduces the number of defects per application.
• Continuously monitoring application health leveraging HCL’s proprietary methodology for objectively computing the Functional Quality, Technical Quality and Management Quality of key applications.
Performance Improvement:Avg 4% YOY from Y2 to Y4
Offshore Leverage:28:72 (ON:OFF ratio)
Microsoft Gold Partner
Oracle Certified Advantage Partner
Go-to-Market Partner for Edge Applications
Strategic Enablers
Pre-built solutions, IP’s/ Frameworks,
Solution Accelerators & reusable components
RDA Case Study – Transition Challenges
17
Transition Snapshots Challenges Faced
Talk to me www.hcltech.com