HCL BFSI capabilities in Oracle Universe

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Oracle Practice Snapshot

HorizontalApplications

1. Oracle E-Business Suite 11i, R12,12.1

2. PeopleSoft 8.3, 9.0,9.1

3. Siebel 7.x, 8.0

4. JD Edwards – XE & E1

Industry Applications

1. Oracle Life Sciences

2. Oracle Utilities

New Dimension Applications

1. OTM

2. Demantra

Analytics1. OBIEE

2. Hyperion

Global Rollout

Implementations, Configuration & Development

Design & Product Blue Print

Application Management/ Operations Consolidation

Upgrade and Migration

Assessment Services

Oracle Technologies

1. SOA & BPM

2. Portal and Content Mgmt.

3. IDM

4. Database11g

Co Development

Deployment & Maintenance

A 2500+ strong Oracle Practice with 200+ customers spread across North America, Europe, the Middle East, APAC and the ANZ regions.

Investment in Oracle Solution labs to accelerate product development & solution capabilities

Oracle Partnership

Pre-built solutions, IP’s/ Frameworks, Solution Accelerators & reusable components

Strategic Enablers

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Our Vertical Representation

Hitech and Mfg Life Sciences Retail and CPG

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ust

om

ers

Pro

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& S

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tio

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Siebel AECM – FDA Integration for Medical Devices reporting, Siebel for

BA/BE studies, InHouse©

Oracle Life Sciences, EBS. PeopleSoft, JDE, Demantra, Siebel, Hyperion,

OBIEE, Fusion and DBA

Fabless Mfg., VSOE, Shipment Solution, Contract Management

Solution & InHouse©

Oracle EBS. PeopleSoft, JDE, Siebel, Hyperion, OBIEE, Fusion and DBA

Track & Trace, Merchandizing and Point of Sale Solution

Retek, EBS, PeopleSoft, JDE, Siebel, Hyperion, OBIEE, Fusion and DBA

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Our Vertical RepresentationV

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BFSI

End-to-End integrated Insurance solution

EBS, PeopleSoft, JDE, Siebel, Hyperion, OBIEE,

Fusion and DBA

Travel and Logistics

OTM, Oracle E-Bus, PeopleSoft, Siebel, Hyperion,

OBIEE, Fusion and DBA

Media and Communications

Siebel, Oracle EBS, PeopleSoft, Hyperion,

OBIEE, Fusion and DBA

Govt

Case Management Solution and PIIMS Solution on Siebel

Siebel, EBS, PeopleSoft, Hyperion, OBIEE,Fusion and DBA

Oracle Relationship – Step Change Partnership

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Oracle Universe – Analyst Talk

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HCL has been growing rapidly at more than 50% year-over-year, particularly in industries like communications, financial services, high-tech, manufacturing, and transportation and logistics… received very strong marks on value for the money from its client references.

HCLA Strong Performer

“HCL collaborated with Oracle to architect and implement one of the first E-Business Suite R12 solutions in the solar industry. As an Oracle Certified

Advantage Partner, HCL provides customers like Solfocus with a competitive edge in leveraging industry expertise along with the in-depth knowledge of Oracle

Application features and functionalities,”

- Doug Kennedy, Oracle SVP of WW Alliances and Channels

BFSI in HCL

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Actuarial

Trade Finance

Core Banking

Multi Channel

Cards

Risk

Policy Administration &

Billing

Trust Companies

Trading & Retail Brokerage Houses

Depositories & Custodians

Settlements & Clearing Houses

Exchanges

Financial Product Companies

Payments

Investment Management/ Wealth Management

Treasury & Cash

Regulatory Compliance

New Products

OperationsServices

Sof

twa

reS

ervi

ces

Lending & Mortgages

Agency & Commission

Investment Banks

Underwriting

Claims Management

Infrastru

cture

Services

Opening an account in an ANZ branch in Australia?

A SIEBEL CASE STUDY

Industry: BFSI

Service Areas: Application Support & Maintenance [through HCL’s Managed Services Model], Application Development

Topology: Siebel 8.0

An ASM project with a difference!

Before you dismiss this as just another ASM engagement, let’s bring you up to speed on why this one is different. This case is momentous for those banks and financial institutions that have a significant Siebel footprint and an in-house support model. And more so if this footprint is increasing by the day!

You’re on a Siebel application supported by HCL!

CHALLENGES / OBJECTIVES

There were 2 major challenges to overcome:

From a functional perspective, it involved supporting multiple business groups including telesales, private banking, mortgage users and branch, where each of the users has different business flows and requirements.

From a technological perspective, we had to deal with a heavily customized Siebel 8.0 application having a tremendously large number of workflows and business services. This posed enormous challenges particularly in real time integration to multiple host systems.

CLIENT BACKGROUND

Traces its origins to the Bank of Australasia, which opened its first office in Sydney in 1835. Established a Melbourne office in 1838, where ANZ's world headquarters is located today.

One of the ten largest and most successful companies in Australia; the number one bank in New Zealand. [Assets of AUD$471.02 billion; operates in more than 30 countries across Australasia, the Pacific, Europe, Dubai, USA and Asia, including its technology and operations centre in Bangalore, India].

Has more than six million customers across personal, private banking, small business, corporate,

institutional, and asset finance businesses worldwide; Employs more than 35,000 people.

Had a significant Siebel footprint in terms of number of users and business units using the application. Future road map included scaling up the Siebel footprint by rolling it out to new businesses, a large number of additional users and adding complex new functionality. [This meant that the current development team needed to move out of supporting the application to work on new initiatives].

Required a sustainable partner to handle current support while scaling up quickly to handle incremental support. Also wanted to do a dip stick to see if the managed services mode was the way forward as far as complex applications like Siebel was concerned. (ANZ was working on a contractor basis until now). The idea was also to have a partner that could eventually work through the onsite-offshore model to handle maintenance and application development.

THE SOLUTION

Our managed services model for Siebel was a first for ANZ and is proving very successful in the bank’s environment. Through this model we provide End-to-End Siebel Support [Level 2, 3 and 4], delivered through a Customer Captive unit based in India. The sole responsibility of this unit is to improve the service levels for Siebel support – BAU and ensure that releases are delivered on time. The unit houses resources with unique skill combinations providing integrated support for maximum business impact.

Meanwhile, our scalable support model is enabling us scale-up Siebel support for 10x users [particularly as the application has been rolled out to 6000 users (branch) vs. the existing 600!]. Therefore managing Siebel becomes critical from a potential business perspective. We ramped-up and re-structured our support team and provided a detailed transition plan to take over support in a very aggressive timeline of 2 weeks! We were able to successfully deliver 2 releases in the very first month of support.

The application is currently being rolled out to Business banking and Rural banking and includes the origination part of Mortgage Automation, thus mapping the entire retail banking space in ANZ. The application will also be rolled out to other geos in Asia. This provides a unified customer view across all business units.

Being a functionally rich Siebel application that covers almost the entire gamut of retail banking, we have gained a priceless perspective, which now equips us to replicate this model for any retail banking customer.

RESULTS / BENEFITS

Improved response times resulting in better SLA and OLA compliance

From supporting an application which was used by 600 users, we’ve now moved to supporting an application being used by 6000! Multiple appreciation mails from business are a testimony to the fact that we have maintained our service levels throughout this rapid ramp up.

The benefits of our managed services model were apparent in the first 6 months itself:

Over 90% of existing issues were resolved

Multiple point releases were delivered on schedule

There was over 50% improvement in service levels, and

Realization of 40% reduction in cost through our onsite-offshore model

We are participating in major development initiatives within ANZ for other businesses.

We’ve enabled ANZ to do rapid developments and roll outs as the support model and the Knowledge Transfer process has stabilized.

A Leading Bank in Europe

CHALLENGES / OBJECTIVES

Developing a robust solution for “Procure-to-Pay” covering complex product categories after considering Data Protection Act implications.

Zero customization for implementing procurement modules on top of heavily customized existing Oracle Financials

Disparate user groups spread across multiple geographic locations

THE SOLUTION

Successfully implemented iProcurement and Daily Business Intelligence, and rolled out to business

Oracle XML reports using Oracle XML desktop publisher

Configured and delivered to IT, Procurement contracts, Sourcing and iSupplier portal modules

Validated and confirmed all existing components in Oracle Financials before implementing procurement modules

Our Value AdditionRecommendations to optimize its procurement product categories; Effectively used project environments thereby reducing maintenance & support costs; Efficient, flexible and documented procedures and tools are now in place for seamless knowledge transfer; We used case driven models with iterative implementation to de-risk the project in the early stages; This was achieved by demonstrating the future solution to smaller user groups in multiple sessions to secure their focused attention.

CLIENT

Provides Banking and Financial services across UK and Ireland; The client’s intent is to become a low cost service provider in Europe by the year 2008; Its Legacy procurement system is to be replaced by the e- procurement suite in a phased manner by bringing in various categories of products and services; Under Phase 1, 9000 users would be using this procurement solution and eventually this will be rolled out to 65,000 users

AN ORACLE CASE STUDY

Industry: BFSIService Areas: End-to-end Application Implementation of iProcurement, Daily Business Intelligence, Sourcing, Procurement Contracts, and iSupplier PortalTopology: RICE (Reports, Interfaces, Customizations, Extensions); Procurement & Financial Modules; Workflow; Business Intelligence

RESULTS / BENEFITS

Key Benefits to the Client Strategic and operational information

provided by Daily Business Intelligence on real time basis;

Integrated procure to pay solution; Savings generated by implementing

Phase 1 to fund subsequent phases; Effective training methodology through

“Train the Trainer” concept;

A Leading US P& C Insurer A PEOPLESOFT CASE STUDY

Industry: BFSI

Service Areas: Application UpgradeTopology: PeopleSoft HRMS 8.3 , 8.9; PeopleSoft Financials 8.4, 9.0; PeopleTools 8.23, 8.48;Control M Scheduling Tool

RESULTS / BENEFITS

Reduced cycle times for the client – (Improvised on the PeopleSoft delivered upgrade methodology to cut short the cycle time for the upgrade)

Reduced cost & risk associated with ownership of Upgrades through our Onsite-Offshore Engagement framework (Onsite-Offshore Model in place for Business & Technical support for around 5500 users)

On time / On budget delivery (Created scripts to automate the deliverables for the Fit-Gap Analysis; Grew functionality and performance within fixed budget)

CLIENT

A Life Insurance/Financial company primarily serving personnel associated with the US Armed Forces; Offering a wide range of products in banking, insurance and investment services to nearly 4.5 million members for the past 77 years;By 2001, took a strategic decision to strengthen its IT outsourcing model and to extend it to offshore sourcing. This was driven by a need to reduce costs, to ensure that IT was strongly aligned to its business, and to improve service delivery; The company chose HCL as its offshore partner

CHALLENGES / OBJECTIVES

The company decided to upgrade to PS HRMS 8.9 / FIN 9.0 for the following reasons:

PeopleSoft was discontinuing support for PS HRMS 8.3 / FIN 8.4 by mid-2007

The new releases have several functionalities that the company would like to leverage. For example - It wanted to take advantage of the Person model in HRMS 8.9 to incorporate “Contractor Information” into PS HRMS

PS HRMS 8.9 / FIN 9.0 has a direct upgrade / migration path to Oracle Fusion products when they are released and the company was keen in keeping the Fusion options open

THE SOLUTION

HCL has been involved with the company's PS Upgrade initiatives since April- 2006 and has performed the following functions:

Due diligence of the company's systems to understand the requirements and propose a solution

Fit / Gap Analysis to come up with Keep-Drop recommendations for the Upgrade

Performing Mock Upgrades to filter out errors which may appear and smoothen the actual upgrade process

Performed Tools / Application upgrade for the actual upgrade process

Ran the upgrade scripts and took the databases through the upgrade process

Retro-fitted the customizations that have been recommended, to be carried forward to the new version

Developed customizations in the new version to meet customer requirements

Ran the data conversion process

Brought the new version up to date in terms of patches & fixes / bundles released by Oracle

Testing and Issue fixing

Client Speak…

We are extremely happy with the kind of work that the HCL team has done. It has been very smooth so far. We never imagined it would be so smooth!

- Program Manager, IT Upgrade Team

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