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5 Ways Your Onboarding Process Can Improve

Employee Engagement

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Today’s Moderator

Dan Fogel

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Today’s Guest Speaker

Sharlyn J. Lauby, SPHR Author

The HR Bartender Blog

5 Ways Your Onboarding

Process can Improve Employee

Engagement

Sharlyn J. Lauby, SPHR ITM Group, Inc.

Ft. Lauderdale, FL 954.659.2237

slauby@itmgroupinc.com

Today’s Webinar

• Current state of employee engagement

• 5 ways organizations can build engagement strategies

into their orientation process

• Best way to implement new ideas into your existing

onboarding program

Employee Engagement 2014

• 78% of business leaders rate retention and engagement urgent or important (Deloitte)

• Employee satisfaction is up, but employee retention isn’t (Aon Hewitt)

• Out of 10 employees:

• 6 are engaged

• 3 are ambivalent

• 1 is actively disengaged

The Impact of Engagement

• Higher Engagement

• Revenue growth

• Shareholder value

• Engagement Drivers

• Organization reputation

• Brand alignment

• Communication

• Managing performance

• Career opportunities

Source: Aon Hewitt

2014 Trends in Global Employee Engagement

Onboarding Defined

• More than orientation

• Process of welcoming

• Learning the organization

• Becoming productive

5 Ways to Increase Engagement

1. Realistic job preview

2. Automation

3. Mobile, social, and informal

4. Gamification

5. Feedback

1. Offer a Realistic Job Preview

• The good, bad, and ugly

• No surprises

• Career Site

• Video

• Images

• Interviews

• Real-life scenarios

• Multiple interviews

2. Automate Strategically

• New hire paperwork

• Videos

• Welcome from senior leadership

• Company history

• Mission, vision, values

• Company policies and procedures

• Compliance training

• Anti-harassment

• Ethics

POLL: Does your organization use mobile or social in their onboarding process?

A) Yes, we use both

B) Mobile – yes, Social – no

C) Social – yes, Mobile – no

D) No, we use neither

3. Mobile, Social, and Informal

• Informal

• Buddy program

• Mentoring

• Social

• Social collaboration platforms

• Facebook or LinkedIn groups

• Mobile

• File storage apps

• Expense reports, contacts, etc.

4. Gamify Orientation

• 63% of American adults agree that making everyday activities more like a game would be fun and rewarding

• Gamification can lead to 100-150% pickup in engagement metrics (including time on site, page views, etc.)

• Jeopardy

• Scavenger Hunts

Source: Get More Engagement

POLL: Does your organization survey new hires?

A) Yes, and we’ve found the information valuable

B) Yes, but we haven’t found a way to incorporate feedback

C) No, but we want to start surveying them

D) No, we haven’t seen the ROI

5. Solicit Feedback

• New hire survey

• My manager was prepared for my arrival.

• Did you find the materials provided at orientation valuable.

• Onboarding survey

• The work I’m doing today is the role described to me during the hiring process.

• Due to training, I was able to become productive quickly.

Integration Strategy

• ASSESS your current situation

• Identify your strengths and opportunities

• Research statistics, trends, etc. to substantiate your goals

• DEVELOP an engagement plan

• Updating career site

• Candidate friendly application process

• Orientation

• IMPLEMENT

• Create buy-in with your management team

• EVALUATE

• Create a link to a business objectives

• Cost, schedule, and projected results

Recap

• Create a plan to engage candidates and new hires

• It’s the first experience with the organization

• Give them a realistic outlook of the company and the job

• Automate to increase efficiency

• Use mobile, social, and informal

• Gamify

• Solicit feedback for continuous improvement

• Make onboarding a part of your engagement strategy

Thank You!

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Questions?

Sharlyn J. Lauby, SPHR Author

The HR Bartender Blog

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T H A N K YOU www.hci.org