Activation / Go-Live Services

HCI13-008787-07 GoLive Insert(m).indd 1 6/12/13 1:25 PM

As you begin to prepare your organization for activation, it is crucial to select a resource partner with planning and execution experience that brings to the table proven expert support resources.

Your success becomes our success. From early planning to onsite leadership resources working in tandem with your Command Center, the HCI Group will work to continually add value to your project. A resource partner must be a productive addition to your organization in every aspect. That’s what you demand from us. And that’s what we demand from ourselves.

Early-On Support from Our Leaders

Activation is more than the strenuous weeks surrounding go-live; it involves a long process of resource planning in an effort to mitigate every conceivable risk and improve end user experience. The HCI Group offers a wealth of hands-on experience and provides a host of services to ensure success up to, during and after activation. Using our proprietary planning tools and knowledge of effective support staffing models, we will work with you well in advance of go-live to ensure your resources are prepared for the change.

Clients recommend the HCI Group and use our services based greatly on our attention to detail. Our model is to provide you a cost-effective solution, while lifting the burden of managing resources so that you can focus solely on your internal needs, process changes and the inevitable technical challenges that arise.

Experience and Responsiveness

At the HCI Group, we have successfully worked in a variety of inpatient and ambulatory settings supporting both clinical and operational staff using multiple platforms. Our resources bring forward recent, repeat activation experience with the respective platform they support and can anticipate and intervene early with

the challenging areas to help improve your end user experience. While every go-live process is unique, we understand what has worked for others, and we will use that knowledge to help your project run smoothly. Whether you count on us for stand-alone activation support or for the entire go-live project planning lifecycle, the HCI Group will provide you the finest professionals with the precise skill sets required to complete the project and seamlessly integrate with your internal operations.

The HCI Group’s onsite go-live management team is highly experienced to work with your command center leadership and take care of every conceivable detail so that you can focus on your team and pressing system issues. We adjust and mobilize resources as needed to most effectively meet the needs of your end users and are ready to support you with additional resource needs in the event of unanticipated outcomes. Everything is factored into our planning well in advance so that all you see is a job completed with remarkable effectiveness.

People Skills, Too

Go-live and training events require resources with more than technical skill. These roles require people skills, too. We appreciate that, and purposefully utilize trainers with exceptional “soft” skills that are needed to enhance end user adoption. We anticipate encountering individuals who have difficulty accepting change, and we know how to bring your most challenging end users into the fold, gently but surely. It’s all just part of a successful HCI Group activation experience.

Activation / Go-Live Services

6440 Southpoint Parkway, Suite 300 Jacksonville, FL 32216 Office: (904) 337-6300 Toll-Free: (866) 793-2484

Headquarters Beech House, Suite D Phoenix Business Park Llansamlet, SA7 9FZ Office: 0800 002 9249 Secondary Office: 01792 795889

International Office, U.K.

Count On the HCI GroupFor complete information on how the proven professionals at the HCI Group can help you meet your goals, contact us at info@thehcigroup.com or call (904) 337-6300.

theHCIgroup.com

HCI13-008787-07 GoLive Insert(m).indd 2 6/12/13 1:25 PM