Analysis of Performance Appraisal Form of

HABIB BANK LIMITED

By

AASIA GHAFFAR

MARYAM ZEB

VISION OF HBL MISSION AND MISSION

STATEMENT OF HBL

“Enabling people to

advance with confidence

and success”

“To make our customers

prosper, our staff excel and

create value for shareholders”

HBL’s performance management and reward systems ensure that goals are met in an effective and efficient manner. HBL defines a clear path for you to contribute to the organization’s overall goals, peppered with regular reviews and feedback to help you gauge your progress. At HBL growth is not a function of time but rather of performance.  As your performance improves, the role that you play within the organization will accelerate to reflect your input.

HBL’s performance appraisal form contains two sheets, one is FORM B2 and other is FORM B3. FORM B2 contains appraisal for Clerical staff at branch or Field Offices there are two main headings Area/factors and level of achievement points. Level of achievement point contains five points ratings A (4), B (3), C (2), D (0-1) and N/A. Area/factors contains five kinds of factors which are:

Productivity

PersonalCustomer

Service

Individual Attributes

Technology

Each factor is marked tick against level of achievement and in the end total points scored is written in the specific box. Also the signatures of appraise and appraiser are taken.

HBL’s performance management and reward systems ensure that goals are met in an effective and efficient manner. HBL defines a clear path for you to contribute to the organization’s overall goals, peppered with regular reviews and feedback to help you gauge your progress. At HBL growth is not a function of time but rather of performance.  As your performance improves, the role that you play within the organization will accelerate to reflect your input. HBL generally uses BARS (Behaviorally anchored rating scale) it is an appraisal method that uses quantified scale with specific narrative examples of good and poor performance.

Form of Hbl has catered all the attributes

Hbl use all the three approaches

Hbl know the reality of technology very well.

Respect and care to its customer.

focuses on the interpersonal skill of the employee

Comments and recommendation of supervisors.

Contains no criteria for employee training.

The attributes in the forms are too much.

No criteria for organizations motivating environment

If performance is not assessed properly, it results in absolute misuse of time.

Rewards and reimbursements are not provided to low performing employees.

Managers feel unenthusiastic to give response to the employees about their corresponding performance.

Each factor is marked tick against level of achievement and in the end total points scored is written in the specific box. Also the signatures of appraise and appraiser are taken.

This form contains two big boxes. First box is about Development Plan/ Supervisor comments. In this box supervisor gives comments about appraise strengths and further appraiser’s development needs (need to improve academic & professional qualification).Second box is called overall assessment box. In this box appraiser gives the overall performance grade to appraise according to B2 form and the grade is given in form of A, B, C, D. Then comments of appraise is also taken in form of agree/disagree. Then overall assessment is reviewed by reviewer and reviewer gives its comments too, but it is not necessary. After it final acceptance of appraise is also taken along with signatures.

Basic employee information

Accountabilities, objectives, and standards

Competencies and indicators

Major achievement and contribution

Developmental achievements

Developmental needs, plans, and goals

Stakeholder input Employee comments and Signatures

Simplicity

Relevancy

Descriptiveness

Comprehensiveness

Definitional clarity

Time orientation

Communication

Each factor is marked tick against level of in the specific box. Also the signatures of appraise and appraiser are taken.

This form contains two big boxes. First box is about Development Plan/ Supervisor comments. In this box supervisor gives comments about appraise strengths and further appraiser’s development needs (need to improve academic & professional qualification).Second box is called overall assessment box. In this box appraiser gives the overall performance grade to appraise according to B2 form and the grade is given in form of A, B, C, D. Then comments of appraise is also taken in form of agree/disagree. Then overall assessment is reviewed by reviewer and reviewer gives its comments too, but it is not necessary. After it final acceptance of appraise is also taken along with signatures.

FACTORS

TD Cleaning/Bills Ledger Posting

Accuracy in Counting/Cash Handling & Counting Speed

Dispatch of requisite Statements

Maintenance of Guns in Order

Speed of Work

Typing / Data Entry Speed

Reaction to Responsibility

Written Communication Ability

Each factor is marked tick against level of achievement and in the end total points scored is written in the specific box. Also the signatures of appraise and appraiser are taken.

This form contains two big boxes. First box is about Development Plan/ Supervisor comments. In this box supervisor gives comments about appraise strengths and further appraiser’s development needs (need to improve academic & professional qualification).Second box is called overall assessment box. In this box appraiser gives the overall performance grade to appraise according to B2 form and the grade is given in form of A, B, C, D. Then comments of appraise is also taken in form of agree/disagree. Then overall assessment is reviewed by reviewer and reviewer gives its comments too, but it is not necessary. After it final acceptance of appraise is also taken along with signatures.

NEW INDICATORS

Timeliness

Adherence to organization Policy

Mentoring

Diversity

Job Enrichment

Training

Each factor is marked tick against level of achievement and in the end total points scored is written in the specific box. Also the signatures of appraise and appraiser are taken.

This form contains two big boxes. First box is about Development Plan/ Supervisor comments. In this box supervisor gives comments about appraise strengths and further appraiser’s development needs (need to improve academic & professional qualification).Second box is called overall assessment box. In this box appraiser gives the overall performance grade to appraise according to B2 form and the grade is given in form of A, B, C, D. Then comments of appraise is also taken in form of agree/disagree. Then overall assessment is reviewed by reviewer and reviewer gives its comments too, but it is not necessary. After it final acceptance of appraise is also taken along with signatures.

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